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Xpax™ Starter Pack


What are the unique features of Xpax starter pack?
Xpax is the first in Malaysia to allow you to customize your own Xpax starter pack.
Choose one of the following monthly freebies and change whenever you want:

  1. 10GB High Speed Facebook
  2. 10GB High Speed Instagram
  3. 3GB High Speed Youtube
  4. Unlimited Social Chat (whatsapp, wechat and twitter)

How do I activate or change my starter pack’s monthly freebie?
Upon successful activation of your new Xpax Starter Pack, you will have to do a one-time activation of monthly freebie via the Celcom Life App or dial *118*1*7#

What do I need to know about the monthly freebies?

  1. You get to choose one freebie per month
  2. You need to stay active to enjoy the freebie
  3. For subsequent change, it is free and the new freebie will take effect on the 1st of the following month
  4. You can change multiple times in a month. However, only your latest selection will be reflected in the following month
  5. If you do not want to change, the selected freebie will be refreshed every 1st of the month
  6. Unutilized quota from monthly freebies will not be carried forward
    Learn more

Will I still get free basic internet with Xpax?
Yes, you will get 10GB of basic internet every month at the speed of 64kbps 

I’m an existing Xpax customer, how do I get to enjoy this feature too?
All existing Xpax customer can migrate to this new plan for free:

  1. Celcom Life App. Download now at Google Play Store / App Store for free
  2. Alternatively, you may send MIG XPAX to 28882

I would like to migrate to Xpax from other service provider, what do I need to do?
It’s easy, bring along your MyKad/passport and visit your nearest Celcom Blue Cube or Celcom Dealers!
For MNP customers, you will get to enjoy additional 1GB high speed internet every month for 12 months!

I would like to check Xpax prepaid number under my account, what do I need to do?
You can check your Xpax prepaid number via SMS. Just type MYNUMBER <space> ID number to 28882
 

The All-New Xpax™ Internet Plans

How do I get to enjoy the new internet plans’ freebies?
All new subscription effective 12 April 2018, 12:00am will get to enjoy the new freebies

How do I subscribe and track my Internet plans?
You can purchase any subscription services, track and manage your account via Celcom Life App or by dialing *118#

What do I need to know about the IFLIX VIP access?

  1. Free with any weekly or monthly internet plans
  2. No redemption is required
  3. Validity of the IFLIX VIP access is the same as the subscribed internet plan
  4. Any usage of IFLIX application will consume your internet quota

What do I need to know about the FREE Unlimited Late Night Youtube?

  1. Free with any internet plans
  2. All access within Youtube application is free from 1am – 7am with any subscription of any internet plans

What do I need to know about the FREE Music Walla?

  1. Free with any internet plans
  2. Unlimited music streaming with all Music Walla Partners
  3. More info https://www.celcom.com.my/personal/prepaid/plans/internet-plans/walla

What do I need to know about the FREE Video Walla?

  1. Free with RM79 internet plan
  2. Free 15GB internet quota to stream video with all Video Walla Partners
  3. More info https://www.celcom.com.my/personal/prepaid/plans/internet-plans/walla

How can I check my Internet plans' balance quota and validity?
Check and manage your account via Celcom Life App or dial *118*1*1*2#

Will my Internet plans auto-renew?
Yes, all Weekly and Monthly Xpax™ Internet Plans come with auto-renewal feature. Daily Xpax™ Internet Plans, however, does not have the auto-renewal feature.

Can I stop auto-renewal for Internet plan?
Yes. You may stop auto-renewal via Celcom Life App or dial *118*2*9*1#

What happens when my Internet plan quota is fully utilized before the expiry date? Will I be charged on a pay-per-use basis?
Don’t worry, all Internet plans come with unlimited basic Internet with the same validity period as your Internet plan. You can also buy more internet via Celcom Life App

When exactly does my Weekly and Monthly Internet Plans expires?
The Weekly Internet Plans will be valid until 11:59PM on the 7th day prior to the successful subscription of the plans. Whereas, the Monthly Internet Plans will be valid until 11:59PM on the 30th day prior to the successful subscription of the plans.
 

Data Rollover™

What is Data Rollover™?
Data Rollover™ is where unused Internet quota is carried forward to the following subscription period.

What is the benefit of Data Rollover ™?
With Data Rollover ™, no data will ever go to waste and you also get to keep your unused data provided your Internet Plan or Add-on plan is continuously renewed.

Who can enjoy Data Rollover™?
All Xpax™ prepaid customers subscribed to any of the Daily, Weekly, and/or Monthly Internet Plans and Add-On plan.

What is the validity period for Data Rollover™ quota?
The validity will follow the subscription period of renewed Internet Plan or Add-On plan.

Is Data Rollover™ applicable for freebies?
No. Data Rollover™ is applicable only to the base quota.

Is there a limit on the quota carried forward in Data Rollover™?
Don’t worry. There is no limit for the amount of quota you can carry forward with Data Rollover™.

How do I continuously enjoy Data Rollover™?
All you have to do is to ensure there is sufficient credit for auto renewal of the Weekly and Monthly Internet Plans to take effect. If your auto renewal feature is turned off, be sure to re-subscribe before your current Internet Plan (ie – Daily Internet Plan) validity expires. Otherwise, the unused quota will not be carried forward

 

Who can subscribe to the Add-On plans?
All Xpax™ prepaid customers.

Can I subscribe to Add-On plans with or without an Internet plan?
Yes, you can subscribe to any of the Add-On plans with or without an active Internet plan.

Can I subscribe to multiple Add-On plans?
Yes, you can mix and match Add-On plans according to your preference. Your individual plan type will have individual validity and quota.

Can I do multiple subscriptions for the same Add-On?
Yes, you can. Daily, Weekly, and Monthly Add-Ons fall under different buckets. For example, the quota will be stacked and the validity will follow the validity of the latest Add-On purchase. However, if you purchase a weekly Facebook Add-On and a monthly Facebook Add-On, the quota from your Weekly bucket will be utilized first followed by your Monthly bucket.

How can I subscribe to the Add-On plans?
Manage your subscriptions via Xpax™ App or Dial *118*3#

Is auto-renewal available for Add-On plans?
Yes, but auto renewal is available only for weekly and monthly Add-On plans, not daily Add-On plans.

Can I stop auto renewal for Add-On plans?
Yes, you can choose to stop auto renewal for the respective Add-On plans.

How do I stop auto renewal for Add-On plans?
You can stop auto renewal via Xpax™ App or USSD.

How can I check my Add-On plans’ balance quota and validity?
Check and manage your account via Xpax™ App or dial *118*1*1*3#

 

Remarks

Celcom reserves the sole and absolute right to withdraw, amend, omit and/or vary any part of the whole campaign without prior notice. Terms and conditions of the respective mobile/content service(s) offered shall apply.

What is the timeframe to utilize Late Night Internet Add-On?
Enjoy hi-speed Internet surfing from 1AM-7AM.

How can I subscribe to Late Night Internet Add-On?
You can subscribe via Celcom Life or dial *118*3*3#

Is auto renewal available for Late Night Internet Add-On?
Auto renewal is available for the weekly and monthly Late Night Internet Add-On.

How do I stop auto renewal for Late Night Internet Add-On?
You can stop auto renewal via Xpax™ App or simply dial *118*3*3*4#.

How will my quota be utilized when I subscribe to a Late Night Internet Add-On?
If you have an active Internet plan, your Internet plan quota will not be used when you access Internet at high speed from 1AM-7AM.

If you do not have an active Internet plan, you will still be able to browse Internet at high speed using the Late Night Add-On quota from 1AM-7AM.

What is the data usage priority rank for all Internet?

  • Freebies
  • Add-On
  • Internet Plan
  • Free Basic
  • Pay per use (for plans without basic Internet only)

What is a Facebook Walla™ Add-On?
Hi-speed Internet within mobile apps / mobile browser of Facebook, Twitter, WhatsApp, and WeChat

How can I subscribe to Facebook Walla™ Add-On?
You can subscribe via Xpax App or dial *118*3*4#

Is auto renewal available for Facebook Walla™ Add-On?
Auto renewal is available for the weekly and monthly Facebook Walla™ Add-On.

How do I stop auto renewal for Facebook Walla™ Add-On?
You can stop auto renewal via Xpax™ App or simply dial *118*3*4*4#.

How will my quota be used when I subscribe to a Facebook Walla™ Add-On?
If you have an active Internet plan, your Internet plan quota will not be used when you access allowed Facebook sites at high speed.

If you do not have an active Internet plan, you will enjoy allowed Facebook sites at high speed using the Facebook Walla Add-On quota.

What if I access a link in Facebook?
If the content is within Facebook, your Facebook Walla™ Add-On quota will be used

If the content link is outside of Facebook:

  • With an active Internet Plan: your Internet Plan quota will be used
  • Without an active Internet Plan: you will surf at reduced speed of 64kbps

Will I be charged as I use data for other apps when I subscribe to the Facebook Walla™ Add-On?
No, once you subscribe to the Facebook Walla™ Add-On, you will not be charged pay as you use within the Add-On validity.

If you are not a Magic SIM, Turbo or latest Xpax plan customer, and you subscribe to a Facebook Walla Add-On, you will also be given 100MB of Free Basic Internet capped at 64kbps valid for the duration of the Facebook Walla.

Once the 100MB is fully utilized, you will be blocked until the end of the Add-On validity.
Just purchase another Add-On to enjoy high speed Facebook again!

What is the data usage priority rank for all Internet?

  • Freebies
  • Add-On
  • Internet Plan
  • Free Basic
  • Pay per use

What is an Instagram Walla™ Add-On?
Hi-speed Internet within mobile apps / mobile browser of Instagram, Twitter, WhatsApp, and WeChat.

How can I subscribe to Instagram Walla™ Add-On?
You can subscribe via Xpax™ App or dial *118*3*8#

Is auto renewal available for Instagram Walla™ Add-On?
Auto renewal is available for the weekly and monthly Instagram Walla™ Add-On.

How do I stop auto renewal for Instagram Walla™ Add-On?
You can stop auto renewal via Xpax™ App or simply dial *118*3*8*4#

How will my quota be used when I subscribe to an Instagram Walla™ Add-On?
If you have an active Internet plan, your Internet plan quota will not be used when you access allowed Instagram sites at high speed.

If you do not have an active Internet plan, you will enjoy allowed Instagram sites at high speed using the Instagram Walla™ Add-On quota.

What if I access a link in Instagram?
If the content is within Instagram, your Instagram Walla™ Add-On quota will be used

If the content link is outside of Instagram:

  • With an active Internet Plan: your Internet Plan quota will be used
  • Without an active Internet Plan: you will surf at reduced speed of 64kbps

Will I be charged as I use data for other apps when I subscribe to the Instagram Walla™ Add-On?
No, once you subscribe to the Instagram Walla™ Add-On, you will not be charged as you use within the Add-On validity.

If you are not a Magic SIM, Turbo or latest Xpax™ plan customer, and you subscribe to a Instagram Walla™ Add-On, you will also be given 100MB of Free Basic Internet capped at 64kbps valid for the duration of the Instagram Walla™ .

Once the 100MB is fully utilized, you will be blocked until the end of the Add-On validity.
Just purchase another Add-On to enjoy hi-speed Instagram again!

What is the data usage priority rank for all Internet?

  • Freebies
  • Add-On
  • Internet Plan
  • Free Basic
  • Pay per use

What is a Video Walla™ Add-On?
Video Walla™ Add-On offers video streaming services with allocated data to all Celcom subscribers in one pack. Celcom subscribers will be given the freedom of choice to stream their preferred movies, TV shows and any videos at anytime, anywhere with Malaysia’s widest and fastest mobile network. Video Walla™ is a service exclusively for Xpax™ and FIRST™.

How can I subscribe to the Video Walla™ Add-On?
You can subscribe via Xpax™ App or dial *118*3*5#

Is auto renewal available for Video Walla™ Add-On?
Auto renewal is available for the weekly and monthly Video Walla™ Add-On.

How do I stop auto renewal for Video Walla™ Add-On?
You can stop auto renewal via Xpax™ App or simply dial *118*3*5*4#.

Who are the partners in Video Walla™ ?

  • Iflix
  • Tonton
  • Youtube
  • Astro on the go
  • Dim Sum
  • Daily Motion
  • Mox Digital

Will I be charged pay as you use data for other apps if I subscribe to the Video Walla™ Add-On?
No, once you subscribe to the Video Walla™ Add-On, you will not be charged pay as you use for streaming with all partners within validity.

If you are not a Magic SIM, Turbo or latest Xpax™ plan customer, and you subscribe to a Video Walla™ Add-On, you will also be given 100MB of Free Basic Internet capped at 64kbps valid for the duration of the Video Walla™ .

Once the 100MB is fully utilized, you will be blocked until the end of the Add-On validity.
Just purchase another Add-On to enjoy hi-speed Video Walla™ again!

What is the data usage priority rank for all Internet?

  • Freebies
  • Add-On
  • Internet Plan
  • Free Basic
  • Pay per use

What is a Music Walla™ Add-On?
Music Walla™ Add-On comes with unlimited data to stream music from selected music streaming partners within the validity period. Celcom subscribers will be given the freedom of choice to stream their preferred music at anytime, anywhere with Malaysia’s widest and fastest mobile network. Music Walla™ is a service exclusively for Xpax™ and FIRST™.

How can I subscribe to the Music Walla™ Add-On?
You can subscribe via Xpax™ App or dial *118*3*7#
You can unsubscribe by dialing *118#, entering the “Other Add Ons” menu and selecting “Unsubscribe”.

Is auto renewal available for Music Walla™ Add-On?
Auto renewal is available for both weekly and monthly Music Walla™ Add-On options.

How do I stop auto renewal for Music Walla™ Add-On?
You can opt to stop auto-renewal by unsubscribing via the Xpax™ App or by dialling *118*3*7*3#

Who are the partners in Music Walla™ ?

  • Joox
  • Raku
  • Hitz Radio
  • HITZ Radio fm
  • HITZ Dance Radio
  • HITZ Hip Hop Radio
  • HITZ Pop Radio
  • HITZ Rock Radio
  • HITZ Sarawak Radio
  • HITZ Sabah Radio
  • ERA fm
  • ERA Pop Radio fm
  • ERA Rock Radio
  • ERA Sarawak Radio
  • ERA Sabah Radio
  • ERA Radio
  • Radio ARENA
  • MIX Radio fm
  • Lite FM Radio
  • SINAR Radio fm
  • MELODY Radio fm
  • MYFM Radio
  • MYFM K-Pop Radio
  • MYFM Sarawak Radio
  • MYFM Sabah Radio
  • THR Gegar Radio
  • THR Raaga Radio
  • KK Box
  • BAYU Radio
  • GOLD Radio
  • INDIA BEAT Radio
  • JAZZ Radio
  • KENYALANG Radio
  • OPUS Radio
  • OSAI Radio
  • CLASSIC ROCK Radio
  • HotFM
  • FlyFM
  • OneFM
  • KoolFM
  • Hungama

Will Celcom Music Walla™ consume from my Internet quota?
No. All music streamed from the aforementioned music streaming partners will not consume your existing Internet quota.

How do I renew my Celcom Music Walla™ Add-On subscription?
Prepaid customers will receive an auto renewal SMS reminder 1-day before the renewal of add-on is charged. This will allow users to have the option of unsubscribing before their Music Walla™ Add-On is automatically renewed. This applies both for weekly and monthly options.

What is the data usage priority rank for all Internet?

  • Freebies
  • Add-On
  • Internet Plan
  • Free Basic
  • Pay per use

Can I subscribe to multiple Music Walla Add-On at one time?
Multiple subscription is not allowed. If user tries to subscribe to a Music Walla™ Add-On when they already have an active Music Walla™ Add-On subscription, they will be notified of their current active status and highlight the upcoming expiry time/date.

Can I unsubscribe from Music Walla™ Add-On? (this is repetitive with question 4)
Yes. You can unsubscribe by dialing *118*3*7*3#

Does Music Walla™ Add-On include subscription of premium accounts for music services?
No, the Music Walla™ Add-On does not include the premium subscription of music services.

What is an Unlimited Basic Internet Add-On?
You will enjoy surfing with Unlimited Basic Internet Add-On at speed up to 64kbps.

How can I subscribe to the Unlimited Basic Internet Add-On?
You can subscribe via Celcom Life or dial *118*3*6#

Is auto renewal available for Unlimited Basic Internet Add-On?
Auto renewal is available for the weekly and monthly Unlimited Basic Internet Add-On.

How do I stop auto renewal for Unlimited Basic Internet Add-On?
You can stop auto renewal via Xpax™ App or simply dial *118*3*6*4#.

How will my quota be used when I subscribe to Unlimited Basic Internet Add-On?
If you have an active Internet plan, your Internet plan quota will be used when you access to Internet.

If you do not have an active Internet plan, you will enjoy Basic Internet at speed of 64kbps.

Will I be charged as you use data for other apps if I subscribe to the Unlimited Basic Internet?
No, once you subscribe to the Unlimited Basic Internet Add-On, you will not be charged as you use within the Add-On validity.

What is a Voice Call Add-On?
You will enjoy unlimited calls to Celcom network only

How can I subscribe to the Voice Calls Add-On?
You can subscribe via Celcom Life or dial *118*3*1#

Is auto renewal available for Unlimited Calls to Celcom Network Add-On?
Auto renewal is available for only the weekly Unlimited Calls to Celcom Network Add-On.

How do I stop auto renewal for Unlimited Calls to Celcom Network Add-On?
You can stop auto renewal via Xpax™ App or simply dial *118*3*1*3#

What is the usage priority rank for Voice Call?

  • Freebies
  • Add-On
  • Pay per use

What happen if I subscribe multiple Voice Call Add-On (Celcom Network) in one time?
Customer are not allowed to do multiple subscription.

What happen when I call a number that is not within Celcom Network?
Customer will be charged standard voice call rate following their prepaid plan.

What is the offer for this promotion?
The Triple Quota promotion offers additional bonus data when customers purchase or subscribe to XPAX™ Internet Plan and Add-Ons Plan as below:

  1. INTERNET PLANS
     
    MI PLAN PRICE BASE QUOTA BASE VALIDITY BONUS DATA BONUS VALIDITY
    Weekly RM6 500MB 7 Days 1GB 2 Days (48 hours)
    RM10 2GB 4GB 2 Days (48 hours)
    RM19 5GB 10GB 2 Days (48 hours)
    Monthly RM30 5GB 30 Days 10GB 3 Days (72 hours)
    RM50 10GB 20GB 3 Days (72 hours)
    RM79 15GB 30GB 3 Days (72 hours)

     
  2. ADD-ONS PLANS
     
    1. Late Night Internet (1am-7am)
    2. Video Walla
    3. Facebook Walla
    4. Instagram Walla
PLAN PRICE BASE QUOTA BASE VALIDITY BONUS DATA BONUS VALIDITY
Weekly RM7 10GB 7 Days 20GB 2 days (48 hours)
Monthly RM20 15GB 30 Days 30GB 3 days (72 hours)

When is the Promotion period?
The promotion starts from 8th February 2018 until 31st December 2018.

Who are eligible for this Promotion?
The promotion is eligible to all Xpax™ Prepaid Plans Customers.

I am entitled to get 50% more Internet with Xpax™ Youth, how much data will I get when I subscribe to any monthly Internet Plans during Triple Quota Promo?

PLAN PRICE BASE QUOTA 50% MORE INTERNET WITH XPAX™ YOUTH TRIPLE QUOTA BONUS DATA TOTAL DATA
XPAX™ Monthly Internet Plans RM30 5GB 2.5GB 10GB 17.5GB
RM50 10GB 5GB 20GB 35GB
RM79 15GB 7.5GB 30GB 52.5GB

How do I get the Triple Quota for Xpax™Internet & Add-On Plans?
Simply subscribe to Weekly & Monthly Internet Plans or Add-Ons plan as usual. You shall enjoy the bonus data once you received the Bonus Data notification via SMS shortly after successful subscription of the selected plans.

How long is the validity of the bonus data for Triple Quota Promo?
The bonus data validity for Weekly Internet & Add-On Plans is 48 hours (2 days) upon successful subscription. Whereas for Monthly Internet & Add-On Plans is 72 hours (3 days) upon successful subscription.

Which data will be utilized first when I start consuming my MI or Add-Ons?
You will utilize the bonus data first, and then the base quota of your Internet or Add-Ons Plans.

What happen to the bonus data when I subscribed multiple times to Internet Plans?
The current bonus data will be replaced with the new bonus data and will follow the latest bonus data validity.

What happen to the bonus data when I subscribed multiple times to similar Add-On Plans with the same validity (i.e Video Walla Weekly & Video Walla Weekly)?
The current bonus data will be replaced with the new bonus data and will follow the latest bonus data validity. 

What happen to the bonus data when I subscribed multiple times to similar Add-On Plans with different validity (i.e Video Walla Weekly & Video Walla Monthly)?
The current bonus data will co-exist with the new bonus data of the latest Add-On Plans. But bonus data with the shortest validity will be utilized first.

What happen to the bonus data when I subscribed multiple times to different Add-On Plans (i.e Video Walla & Late Night Internet)?
The current bonus data will co-exist with the new bonus data of the latest Add-On Plans. Bonus data will be utilized based on specific usage.

Does the validity for bonus data extended when I subscribed to multiple Internet or Add-On Plans?
No, the validity of bonus data will not be extended.

Does Data Rollover™ feature applicable to the bonus data of Triple Quota Promo?
No, Data Rollover™ is not applicable to the Bonus data of Triple Quota Promo.

Is auto-renewal applicable for this promotion?
Yes, auto-renewal is applicable for the Internet and Add-On Plans within this promotion.

How can I subscribe to XPAX™ Internet Plans?

  1. You can dial *118*2# and select preferred MI plan, or;
  2. You can subscribe via Celcom Life App

How can I subscribe to XPAX™ Add-On Plans?

  1. You can dial *118*3# and select preferred Add-Ons plan, or; 
  2. You can subscribe via Celcom Life App

How do I check my Internet & Add-On Plans balance?

  1. USSD        : Dial *118*1*1*3#
  2. Celcom Life App: Usages tab

Xpax™ Youth

What is Xpax™ Youth?
All youth residing in Malaysia age 12-25 years old (by the time this terms & condition is read) that register with us get to enjoy exclusive rewards and offers from Xpax! This is open to youth customers that are on the New Xpax™ Pack prepaid only. What you need to do is register as an Xpax™ Youth to redeem the rewards.

Step 1: Register as an Xpax™ Youth via:

  1. Celcom Life app
  2. USSD: Dial in one time to *118*7*1#. You will receive an SMS notification confirming of their eligibility as an Xpax™ Youth.

Eligible customers are entitled to receive benefits as below

Benefits Criteria
50% more Internet on monthly base quota Subscribe to any monthly Internet RM30, RM50 or RM79
Unlimited calls to 5 friends on Celcom network Only applicable for every monthly Internet RM50 or monthly Internet RM79 subscription
Free 100GB Super VideoWalla on birthday Applicable for all Xpax™ Youth subscribers

Once you customer is registered to Xpax™ Youth, purchase one of the monthly Xpax™ Internet Plan via:

  1. Celcom Life app
  2. USSD by dialing *118#
  3.  Any authorized Celcom dealers

Which Internet Plan that is entitled for Xpax™ Youth and what do you get?
Monthly Internet Plan of RM30, RM50 or RM79 are entitled for 50% MORE data.
You will receive the additional data upon successful request as below:

Internet Plan RM30 RM50 RM79
Base Quota 5GB 10GB 15GB
Additional 50% Quota 2.5GB 5GB 7.5GB
Total Quota 7.5GB 15GB 22.5GB
Validity 30 days 30 days 30 days
Dial to subscribe *118*2*6# *118*2*7# *118*2*8#

I am a Prepaid legacy plan user, can I subscribe to Xpax™ Youth?
Yes. You need to migrate to the New Xpax™ Plan and register as an Xpax™ Youth. Upon successful registration, you can purchase any monthly internet plan to enjoy the benefits as mentioned above.

What if i customers have utilized all the data including 50% more data for Xpax™Youth before the monthly internet subscription expiry?
You can purchase internet plan of RM30, RM50 or RM79 and enjoy 50% more data since the subscription can be multiple times within the same month.
You can also purchase ADD ON data but not entitled for 50% more data.

Do I need to do multiple subscription to keep enjoying Xpax™ Youth 50% more data and/or unlimited call to 5 friends?
No. The service requires a ONE-TIME request only. Successfully subscribed to monthly internet plans, you will be able to enjoy the benefits as above.

What should I do if their subscription is unsuccessful?
You can call Celcom Careline at 1111 or visit any Celcom Blue Cube stores nationwide.

How do I enjoy the Unlimited Calls to 5 friends on Celcom network?
You have to subscribe to monthly Internet 50 or monthly Internet 79 and register 5 friends whom are existing Celcom Prepaid or Postpaid customers via Celcom Life app.

Will I get charged for calls made to friends who were nominated for Unlimited Calls to 5 friends on Celcom network?
No, as long as the 5 friends are already nominated in your list, calls made to them will not be charged.

How can I enjoy the Free 100GB Super VideoWalla on birthday?
You will receive the Free 100GB Super VideoWalla on your birthday when you registered with Xpax™ Youth

What if my mobile number was registered to a different name or to a different identity card?
You are encouraged to make the necessary changes in order to enjoy this offer. Kindly call our Celcom Care Line 1111 to verify owner registration details or visit to Celcom Blue Cube stores nationwide to make necessary changes. 

What should dealers do if they faced any issue pertaining to Xpax™ Youth Data?
For any enquiries and issue dealers can escalate their issues to:
Email: 1919channelcareline@celcom.com.my
Call: 1919 or 1800-11-1919

How can I migrate to the New Xpax™ Plan?
Just send MIG XPAX™ to 28882. Alternatively, you can migrate using Celcom Life app. This migration process is free of charge.

Is there any restriction for the additional data received?
No, you are able to use the data on anything and anytime they want.

Can unutilized data can be carry forward to next month?
No, unutilized data will be forfeited.

What will happen to my data if I purchase another internet plan before their previous data quota is fully utilized within a month’s subscription?
The unused data will be forfeited and replaced by the new data allocation purchased.

What will happen to if I have exceeded 25 years old?
Xpax™ Youth rewards and offers are only valid for Xpax™ prepaid customers age 12-25 years only. Once you have exceeded the age limit, you are not eligible to redeem the rewards and offer.

How can I check my data usage and validity period?
You can check your data usage and validity period by dialing *118*1*1*2# from your mobile phone.
Other Terms of Use will follow the Internet Plan specific Terms and Conditions.

How long is this promotion running for?
It’s a campaign running from 18th April 2018 until further notified. You are able to enjoy the additional 50% data and free calls to 5 friends within this period until further notice.

Be More Walla™

What is Celcom Music Walla™ ?
Celcom Music Walla™ Add-On comes with unlimited data to stream music from selected music streaming partners within the validity period. Celcom subscribers will be given the freedom of choice to stream their preferred music at anytime, anywhere with Malaysia’s widest and fastest mobile network. Music Walla™ is a service exclusively for Xpax™ and FIRST™.

What are the available Music Walla™ packages?

Package Type Price (MYR) Plan Type
Postpaid Prepaid
Music Walla™ Weekly RM 1 No Yes
Music Walla™ Monthly RM 3 Yes Yes

How do I subscribe to Celcom Music Walla™ ?
Via USSD

Step 1: Dial *118#
Step 2: Choose “Other Add-On”
Step 3: Select any “Music Walla” package that suits your needs and select “Purchase”
Step 4: An SMS confirmation will be sent upon successful subscription

Via Xpax™ App
Step 1: Tap “Buy Add-On” on Homepage or “My Services” page and go to “Purchase Add On” page
Step 2: Select “Music Walla” and tap desired plan
Step 3: Tap “Proceed” to confirm purchase
Step 4: There will be a new page that confirms when purchase is successful

Via FIRST™ App
Step1: Tap “Buy Add-On” on the Homescreen or tap “My Services then “Buy Add-On in the My Services Page to access the “Buy Add-On” page
Step 2: At the “Buy Add-On” page, tap “Music Walla” then tap “Proceed to payment”
Step 3: At the “Payment” page, select “Proceed”
Step 4: There will be a new page that confirms when purchase is successful

Which Music Services can I listen to using Music Walla™ ?

  • Joox
  • Raku
  • Hitz Radio
  • HITZ Radio fm
  • HITZ Dance Radio
  • HITZ Hip Hop Radio
  • HITZ Pop Radio
  • HITZ Rock Radio
  • HITZ Sarawak Radio
  • HITZ Sabah Radio
  • ERA fm
  • ERA Pop Radio fm
  • ERA Rock Radio
  • ERA Sarawak Radio
  • ERA Sabah Radio
  • ERA Radio
  • Radio ARENA
  • MIX Radio fm
  • Lite FM Radio
  • SINAR Radio fm
  • MELODY Radio fm
  • MYFM Radio
  • MYFM K-Pop Radio
  • MYFM Sarawak Radio
  • MYFM Sabah Radio
  • THR Gegar Radio
  • THR Raaga Radio
  • KK Box
  • BAYU Radio
  • GOLD Radio
  • INDIA BEAT Radio
  • JAZZ Radio
  • KENYALANG Radio
  • OPUS Radio
  • OSAI Radio
  • CLASSIC ROCK Radio
  • HotFM
  • FlyFM
  • OneFM
  • KoolFM
  • Hungama

Will Celcom Music Walla™ consume from my internet quota?
No. All music streamed from the aforementioned music streaming partners will not consume from your existing internet quota.

How do I check my Music Walla™ ?

Plans Postpaid Prepaid
SMS Send BAL<SPACE>STATUS to 28882 Send ADD<SPACE> ON<SPACE>BAL to 28882
USSD Dial *118# and choose Menu 1 - My Account Dial *118*1*1*3#
App Tap the “Usage” tab. It will be listed under the “Internet” subtab Tap the “Usage” tab. It will be listed under the “Internet” subtab

Can I transfer the purchased Music Walla™ from my current phone to a new mobile phone?
Yes. Music Walla™ is a service attached to your phone number and not your mobile phone.

How do I renew my Celcom Music Walla™ subscription?
If you are a Prepaid customer, you will receive an auto renewal SMS reminder 1-day before the renewal of add-on is charged. This will allow users to have the option of unsubscribing before their Music Walla™ Add-On is automatically renewed. This applies both for weekly and monthly options.

If you are a Postpaid customer, your Music Walla™ subscription will automatically be renewed and reflected in your monthly bill statement until you choose to unsubscribe.

Can I unsubscribe from Celcom Music Walla™ ?
Yes. If you are a Prepaid customer, you can just stop renewing the subscription while Postpaid customers can unsubscribe by dialing *118#, entering the “Other Add Ons” menu and selecting “Unsubscribe”.

To unsubscribe from the MyCelcom Postpaid App or Xpax™ App, tap the “Usage” tab and select “Unsubscribe”. You will be brought to a confirmation screen. Tap “Proceed” to confirm that you will be terminating your subscription.

Does Celcom Music Walla™ cover premium subscription fees?
No, the Music Walla™ Add-On does not include the premium subscription of music services.

 

Tax

For prepaid customers, you will not be charged Tax for the VAS or content when you subcribe as Tax has been paid upon reload.

For postpaid users, Tax will apply on the price of VAS or content purchased and you will be able to see the total Tax for the month in your monthly statement.

For direct payment (EG: Via Credit card), Tax will be applied upon payment.

Do I need to pay more for additional services following the SST implementation?
Generally, prices of our existing products and services remain unchanged and applicable Tax will be charged on the total amount if applicable. The Tax collected from you will be remitted to the Customs department. Refer to our product websites via www.celcom.com.my for a detailed price breakdown of our goods and services.

If I have any query or complaints pertaining to Celcom Music Walla™ , how do I channel them?
You may call 1111(Celcom Careline) to register any queries you might have with the Celcom Music Walla.

What is Video Walla™ ?
Video Walla™ offers premium video services and allocated data for video streaming to all Celcom subscribers in one pack. Celcom subscribers will be given the freedom of choice to stream their preferred movies, TV shows and any videos at anytime, anywhere with Malaysia’s widest and fastest mobile network. Video Walla™ is a service exclusively for Xpax™ and FIRST™ Celcom customers.

Which video streaming services that I can watch using Video Walla™ ?

  • Iflix
  • YouTube
  • Dailymotion
  • Astro Go
  • Tonton
  • Mox Digital
  • Dimsum

How do I purchase Video Walla™ service?
Via USSD

Step 1: Dial *118#
Step 2: Choose “Other Add On”
Step 3: Select any “VideoWalla” Data Package that suits you & choose “Purchase”
Step 4: An SMS confirmation will be sent upon successful subscription

Via Xpax™ App
Step1: Tap “Buy Plans” on the Homescreen or tap “My Services” then “Buy Plans” in the My Services Page to access the “Purchase Add-On” page
Step 2: At the “Purchase Add-On” page, tap “Video Walla” then tap desired plan
Step 3: Tap “Proceed” to confirm purchase
Step 4: There will be a new page that confirms when purchase is successful

MyCelcom Postpaid App
Step1: Tap “Buy Other Add On” on the Homescreen or tap “My Services” then choose “Buy Other Add On” in the My Services Page to access the “Purchase Add-On” page
Step 2: At the “Purchase Add-On” page, tap “Video Walla” then tap desired offerings
Step 3: Tap “Submit” to confirm purchase
Step 4: There will be a new page that confirms when purchase is successful

How much will I be charged for this subscription?
There are three types of packages that customers can choose from.

Video Walla™ Price (MYR) Description
Daily 1.00 1GB streaming with all partners valid for 24 hours
Weekly 7.00 10GB streaming with all partners valid for 7 days
Monthly 20.00 15GB streaming with all partners valid for 30 days

I am a prepaid user and my balance is insufficient, will I still be able to purchase the Video Walla™ service?
No. You must have sufficient credit in your account to enjoy this service.

Can I transfer the purchased Video Walla™ from my current phone to a new mobile phone?
Yes. Video Walla™ service is attached to your phone number and not your mobile phone.

Is there a limit to the number of Video Walla™ purchases I can have on my account?
No. You can purchase more than one Video Walla™ package at one time.

Will Video Walla™ consume from my Internet quota?
No. All movies, TV shows and videos streamed from our video streaming partners will not consume from your existing Internet quota.

How do I check my Video Walla™?

Plans
SMS USSD App
Postpaid Send ADD<SPACE>ON<SPACE>BAL to 28882 Dial *118# and choose Menu 1 - My Account Tap the “Usage” tab. It will be listed under the “Internet” subtab
Prepaid NA Dial *118*1*1*3# Tap the “Usage” tab. It will be listed under the “Internet” subtab

If I have any query or complaints pertaining to Celcom Video Walla™ , how do I channel them?
You may call 1111(Celcom Careline) to register any queries you might have with the Celcom Video Walla.

Roaming & IDD

How do I make International Voice Calls? 
It's easy to make an international call. Just follow these simple steps and you'll be connected right away:
<00 or +> <country code> <area code> <phone number>
E.g., to call Indonesia, dial 00622112345678 or +622112345678

How do I send International SMS?
Send text messages to family and friends all over the world at only RM0.50 per SMS (except for Indonesia & Philippines) at RM0.15 per SMS. Whether it's a quick note or an important message to your loved one, Celcom keeps you connected wherever you are.

Step 1: Type your Message eg: Hi! How are you?
Step 2: Send to Number eg: <+60191234567>

How do I send International MMS?
Send picture messages or clips of video to family and friends all over the world at only RM1.50 per MMS. Add-on with text messages or sounds to liven it up! Just activate your phone's Celcom GPRS and enjoy sending MMS today!

Step 1: Select Multimedia Message 
Step 2: Type your Message eg: Hi! How are you?
Step 3: Insert your Image
Step 4: Insert your sound
Step 5: Send to Number eg: <+60191234567>

How do I make International Video Calls?
Just follow these simple steps to make an International Video Call :

Step 1: Key in the number of the person you wish to talk to
Step 2: Press Video Call to make your call
Step 3: Video call connected

Where can I find the prepaid IDD rates for all the available countries?
You can find prepaid IDD rates for all the available countries in the table below

Countries Country Code To Fixed Line (RM/60sec) To Mobile Line (RM/60sec) To Fixed Line (RM/30sec) To Mobile Line (RM/30sec) SMS (RM)
Afghanistan +93 1.30 1.30     0.30
Alaska +1 0.50 0.50     0.30
Albania +355 2.30 2.30     0.30
Algeria +213 2.30 2.30     0.30
Andorra +376 2.30 2.30     0.30
Angola +244 2.30 2.30     0.30
Anguilla +1 2.30 2.30     0.30
Antigua & Barbuda +1 2.30 2.30     0.30
Argentina +54 1.00 1.00     0.30
Armenia +374 2.30 2.30     0.30
Aruba +297 2.30 2.30     0.30
Ascension Island +247 6.00 6.00     0.30
Australia +61 0.20 0.90     0.30
Austria +43 0.60 2.30     0.30
Azerbaijan +994 2.30 2.30     0.30
Azores +351 1.20 1.20     0.30
Bahamas +1 2.30 2.30     0.30
Bahrain +973 1.30 1.30     0.30
Bangladesh +880     0.05 0.05 0.15
Barbados +1 2.30 2.30     0.30
Belarus +375 2.30 3.80     0.30
Belgium +32 0.20 2.30     0.30
Belize +501 2.30 2.30     0.30
Benin +229 2.30 2.30     0.30
Bermuda +1 2.30 2.30     0.30
Bhutan +975 2.30 2.30     0.30
Bolivia +591 2.30 2.30     0.30
Bosnia Herzegovina +387 2.30 2.30     0.30
Botswana +267 2.30 2.30     0.30
Brazil +55 2.30 2.30     0.30
Brunei +673 0.20 0.40     0.30
Bulgaria +359 2.30 2.30     0.30
Burkina Faso +226 2.30 2.30     0.30
Burundi +257 2.30 2.30     0.30
Cambodia +855 0.30 0.30     0.30
Cameroon +237 2.30 2.30     0.30
Canada +1 0.20 0.20     0.30
Cape Verde +238 2.30 2.30     0.30
Cayman Island +1 2.30 2.30     0.30
Central Africa +236 4.00 4.00     0.30
Chad +235 2.30 2.30     0.30
Chile +56 2.30 2.30     0.30
China +86     0.05 0.05 0.15
Christmas Island +61891 2.30 2.30     0.30
Cocos Island +61891 2.30 2.30     0.30
Colombia +57 2.30 2.30     0.30
Comoros island +269 2.30 2.30     0.30
Congo +242 2.30 2.30     0.30
Cook Island +682 4.00 4.00     0.30
Costa Rica +506 2.30 2.30     0.30
Croatia +385 2.30 2.30     0.30
Cuba +53 3.60 3.60     0.30
Curacao +599          
Cyprus +357 2.30 2.30     0.30
Czech Republic +420 2.30 2.30     0.30
Denmark +45 0.20 2.30     0.30
Diego Garcia +246 26.00 26.00     0.30
Djibouti +253 2.30 2.30     0.30
Dominica +1 2.30 2.30     0.30
Dominican Republic +1 2.30 2.30     0.30
DR of Congo (Zaire) +243 2.30 2.30     0.30
East Timor +670 4.00 4.00     0.30
Ecuador +593 2.30 2.30     0.30
Egypt +20 2.30 2.30     0.30
El Salvador +503 2.30 2.30     0.30
Equatorial Guinea +240 2.30 2.30     0.30
Eritrea +291 2.30 2.30     0.30
Estonia +372 2.30 2.30     0.30
Ethiopia +251 2.30 2.30     0.30
Falkland Islands +500 8.50 8.50     0.30
Faroe Islands +298 2.30 2.30     0.30
Fiji +679 2.30 2.30     0.30
Finland +358 1.40 2.30     0.30
France +33 0.20 0.90     0.30
French Guiana +594 4.20 4.20     0.30
French Polynesia +689 2.30 2.30     0.30
Gabon +241 2.30 2.60     0.30
Gambia +220 2.30 2.30     0.30
Georgia +995 2.30 2.30     0.30
Germany +49 0.20 1.00     0.30
Ghana +233 2.30 2.30     0.30
Gibraltar +350 4.20 2.30     0.30
Greece +30 0.20 2.30     0.30
Greenland +299 2.30 2.30     0.30
Grenada +1 2.30 2.30     0.30
Guadeloupe +590 2.30 2.30     0.30
Guam +1 0.50 0.50     0.30
Guatemala +502 2.30 2.30     0.30
Guinea +224 2.30 2.30     0.30
Guinea Bissau +245 4.00 4.00     0.30
Guyana +592 2.30 2.30     0.30
Haiti Republic +509 2.30 2.30     0.30
Hawaii (USA) +1 0.50 0.50     0.30
Honduras +504 2.30 2.30     0.30
Hong Kong +852 0.20 0.30     0.30
Hungary +36 2.30 2.30     0.30
Iceland +354 0.20 2.30     0.30
India +91     0.06 0.06 0.15
Indonesia +62     0.11 0.11 0.15
Iran +98 1.30 1.30     0.30
Iraq +964 1.30 1.30     0.30
Ireland +353 0.20 2.30     0.30
Israel +972 2.30 2.30     0.30
Italy +39 0.20 1.20     0.30
Ivory Coast +225 3.10 2.30     0.30
Jamaica +1 2.30 2.30     0.30
Japan +81 0.20 1.90     0.30
Jordan +962 1.30 1.30     0.30
Kazakhstan +7 2.80 2.80     0.30
Kenya +254 2.30 2.30     0.30
Kiribati +686 5.20 4.50     0.30
Korea North +850 4.00 4.00     0.30
Korea South +82 0.20 0.40     0.30
Kuwait +965 1.30 1.30     0.30
Kyrgyzstan +996 2.30 2.30     0.30
Laos +856 0.90 0.90     0.30
Latvia +371 2.30 2.30     0.30
Lebanon +961 1.30 1.30     0.30
Lesotho +266 2.30 2.30     0.30
Liberia +231 2.30 2.30     0.30
Libya +218 2.30 2.30     0.30
Liechtenstein +423 2.30 2.30     0.30
Lithuania +370 2.30 2.30     0.30
Luxembourg +352 0.20 2.30     0.30
Macau +853 0.40 0.60     0.30
Macedonia +389 2.30 2.30     0.30
Madagascar +261 3.50 2.30     0.30
Malawi +265 2.30 2.30     0.30
Maldives +960 3.00 3.00     0.30
Mali +223 2.30 2.30     0.30
Malta +356 2.30 2.30     0.30
Mariana Islands (Saipan) +1 1.00 1.00     0.30
Marshall Islands +692 4.00 4.00     0.30
Martinique (French Antilles) +596 2.30 2.30     0.30
Mauritania +222 2.30 2.30     0.30
Mauritius islands +230 1.30 1.30     0.30
Mayotte +262 2.30 2.30     0.30
Mexico +52 2.30 2.30     0.30
Micronesia +691 2.30 2.30     0.30
Moldova +373 4.20 2.30     0.30
Monaco +377 2.30 2.30     0.30
Mongolia +976 2.30 2.30     0.30
Montenegro +382 2.30 2.30     0.30
Montserrat +1 2.30 2.30     0.30
Morocco +212 2.30 2.30     0.30
Mozambique +258 2.30 2.30     0.30
Myanmar (Burma) +95     0.43 0.43 0.15
Namibia +264 2.30 2.30     0.30
Nauru +674 5.00 4.00     0.30
Nepal +977     0.29 0.29 0.15
Netherlands +31 1.50 2.30     0.30
Netherlands Antilles +599 2.30 2.30     0.30
New Caledonia +687 2.30 2.30     0.30
New Zealand +64 0.20 1.00     0.30
Nicaragua +505 2.30 6.30     0.30
Niger +227 2.30 2.30     0.30
Nigeria +234 1.30 1.30     0.30
Niue Islands +683 9.10 4.00     0.30
Norfolk Islands +672 6.00 9.40     0.30
Norway +47 0.20 1.00     0.30
Oman +968 1.30 1.30     0.30
Pakistan +92 0.40 0.40     0.30
Palau +680 2.30 2.30     0.30
Palestine +970 2.30 2.30     0.30
Panama +507 2.30 2.30     0.30
Papua New Guinea +675 4.00 4.00     0.30
Paraguay +595 2.30 2.30     0.30
Peru +51 2.30 2.30     0.30
Philippines +63     0.25 0.25 0.15
Poland +48 2.30 2.30     0.30
Portugal +351 2.30 2.30     0.30
Puerto Rico +1 1.00 1.00     0.30
Qatar +974 1.30 1.30     0.30
Reunion Islands +262 2.30 2.30     0.30
Romania +40 2.30 2.30     0.30
Russia +7 2.80 2.80     0.30
Rwanda +250 3.50 4.00     0.30
Samoa (USA) +1 1.00 1.00     0.30
Samoa (Western) +685 2.60 3.40     0.30
San Marino +378 4.00 4.00     0.30
Sao Tome & Principe +239 4.00 7.20     0.30
Saudi Arabia +966 1.00 1.00     0.30
Senegal +221 2.30 2.30     0.30
Serbia +381 2.30 2.30     0.30
Seychelles +248 2.80 2.80     0.30
Sierra Leone +232 2.30 2.30     0.30
Singapore +65 0.20 0.30     0.30
Slovakia +421 2.30 2.30     0.30
Slovenia +386 2.30 2.30     0.30
Solomon Islands +677 4.00 8.00     0.30
Somalia +252 4.00 4.00     0.30
South Africa +27 2.30 2.30     0.30
Spain +34 1.20 1.20     0.30
Sri Lanka +94 0.90 0.90     0.30
St. Helena +290 6.30 6.30     0.30
St. Kitts & Nevis +1 2.30 2.30     0.30
St. Lucia +1 2.30 2.30     0.30
St. Maarten +1          
St. Pierre & Miquelon +508 2.80 2.80     0.30
St. Vincent & Grenadines +1 2.30 2.30     0.30
Sudan +249 2.30 2.30     0.30
Sudan South +211 2.30 2.30      
Suriname +597 2.30 2.30     0.30
Swaziland +268 2.30 2.30     0.30
Sweden +46 0.20 2.30     0.30
Switzerland +41 0.60 3.00     0.30
Syria +963 2.30 2.30     0.30
Taiwan +886 0.20 0.40     0.30
Tajikistan +992 2.30 2.30     0.30
Tanzania +255 2.30 2.30     0.30
Tatarstand +7513/785 4.00 4.00     0.30
Thailand +66     0.15 0.15 0.15
Togo +228 2.30 2.30     0.30
Tokelau +690 4.90 4.90     0.30
Tonga +676 3.30 3.30     0.30
Trinidad & Tobago +1 2.30 2.30     0.30
Tunisia +216 2.80 2.80     0.30
Turkey +90 2.30 2.30     0.30
Turkmenistan +993 2.30 2.30     0.30
Turks & Caicos Islands +1 2.30 2.30     0.30
Tuvalu +688 4.60 4.60     0.30
Uganda +256 2.30 2.30     0.30
Ukraine +380 2.30 2.30     0.30
United Arab Emirates +971 1.00 1.00     0.30
United Kingdom +44 0.20 0.90     0.30
United States Of America +1 0.20 0.20     0.30
Uruguay +598 2.30 2.30     0.30
Uzbekistan +998 1.30 1.30     0.30
Vanuatu/New Hebrides +678 3.60 3.60     0.30
Vatican City +379 2.30 2.30      
Venezuela +58 2.30 2.30     0.30
Vietnam +84     0.17 0.17 0.15
Virgin Island (UK) +1 2.30 2.30     0.30
Virgin Island (USA) +1 1.00 1.00     0.30
Wallis & Futuna Islands +681 4.00 4.00     0.30
Yemen (Arab Republic) +967 2.30 2.30     0.30
Yugoslavia +38          
Zambia +260 2.30 2.30     0.30
Zimbabwe +263 2.30 2.30     0.30

What is 1 Day Social Roam Pass?
1 Day Social Roam Pass is a roaming data plan that allows subscriber to have access to Social Media whilst travelling overseas in selected countries and operators for only RM10 a day.

How to subscribe the 1 Day Social Roam Pass?
For Prepaid customers, you need to subscribe to 1-Day Social Roam Pass while roaming worldwide. Before subscribing to roaming pass, please make sure that you are logged on to Celcom’s preferred network.

USSD- Dial *118# : 
Step 1: Dial *118#
Step 2: Select Roaming & IDD
Step 3: Select Buy Roaming Pass 
Step 4: Select 1 Day Social Roam Pass 
Step 5: Select Buy

MyCelcom Life App:
Step 1: Select Buy More
Step 2: Select Roaming
Step 3: Select visiting Country
Step 4: Select 1-Day Social Roam Pass
Step 5: Select Next 
Step 6: Select Confirm

Tips:To avoid Pay-Per-Use (PPU), you need to switch-off your data roaming first. Then, manually subscribe by dialing *118# and select your preferred roaming pass. You can start using the service upon successful SMS confirmation. 

Will I be informed on my subscription?
We will inform you via SMS when 1 Day Social Roam Pass has been successfully activated.

What do I get from 1 Day Social Roam Pass subscriptions?
You will get 1GB access to Social Media (Facebook, Twitter , WhtasApp and Wechat) and 50MB Hi Speed mobile internet until 11:59PM (Malaysian Time). New Fair Usage Policy “FUP” applies during roaming just like domestic. For example upon fully utilizing the respective quota, you will experience basic internet (reduced speed) up to 50MB.

Can I use 1 Day Social Roam Pass when I am not in any of the 40 countries listed below?
No, you cannot use or subscribe to 1 Day Social Roam Pass, but you are able to use data with PPU charges.

Where can I use 1 Day Social Roam Pass?
1 Day Social Roam Pass can be used across these listed operators network in 40 countries.

No. List of Countries Operators
1 Singapore M1/Starhub
2 Australia Telstra/Vodafone 
3 Bangladesh Robi
4 Brunei Darussalam B-Mobile
5 Cambodia Smart
6 China China Unicom / China Mobile
7 Czech Republic Vodafone CZ/T- Mobile CZ
8 Egypt Vodafone EG / Etisalat
9 Germany Vodafone  / T- Mobile D
10 Ghana Vodafone GH
11 Greece GR Vodafone
12 Hong Kong SmarTone HK
13 Hungary Vodafone HU/T- Mobile H
14 India IDEA/Bharti (Airtel)
15 Indonesia XL(51011)/Telkomsel
16 Ireland Vodafone IE
17 Italy Vodafone IT/I Wind
18 Japan Softbank
19 Korea Olleh/SK Telecom
20 Macau SmarTone MAC
21 Malta Vodafone MLA
22 Myanmar MPT GSM/Ooredoo
23 Nepal Ncell
24 Netherlands Vodafone NL / T- Mobile NL
25 New Zealand Vodafone / 2degrees
26 Philippines Globe
27 Portugal Vodafone
28 Romania Vodafone RO
29 Saudi Arabia Mobily/Zain SA/STC
30 South Africa Vodacom
31 Spain Vodafone ES/Movistar
32 Sri Lanka Dialog
33 Switzerland Swisscom
34 Taiwan Chunghwa/FarEasTone
35 Thailand True Move (TH3G+) / AIS 3G (4G)
36 Turkey Vodafone TR
37 United Arab Emirates (UAE) DU 
38 United Kingdom Vodafone UK/EE
39 United States  America (USA) AT&T
40 Vietnam Vinaphone/Viettel

How much I will be charged for1 Day Social Roam Pass?
You will be charged RM10 upon subscribe to 1 Day Social Roam Pass at 40 selected countries.

Note: You will only be charged RM10 per day even if you travel to multiple countries (40 selected countries) within a day. 

If I’ve reached my Fair Usage Daily Quota, can I still do any data roaming without additional charges?
No. Your internet browsing will be block. You need to re-subscribe in order to start browsing again.

How do I ensure that I am always logged on to preferred partner network? 
Once you are in any of the 1 Day Social Roam Pass countries, make sure you are logged on the preferred partner network. However to ensure that you are always logged on to Celcom's preferred partner network, you can select using the manual network selection on your handset.

Step 1: Select 'Menu' 
Step 2: Select 'Settings' 
Step 3: Select 'Network' or 'Connectivity' 
Step 4: Select 'Operator selection' or 'Search mode' 
Step 5: Select 'Manual', and your phone will now search for mobile networks that are available around you.
Step 6: Select one of the listed networks above

Note: Steps may differ slightly from phone to phone 

What happen if I change to a non-preferred partner network?
If you are on non-preferred network, you will receive a SMS notification that you are not in the preferred network and it is advisable to return back to the preferred network. You will not be able to browse the internet on the non-preferred network except sending and receiving calls or SMS. 

What time zone my subscription to 1 Day Social Roam Pass will be based on?
Your daily usage will be based on Malaysia's time from 12:00am to 11:59pm, regardless of where you roam.
 
Can I increase Internet speed for 1 Day Social Roam Pass after I fully utilized Social Media access and High Speed Internet quota?
You can increase Internet speed by re-purchasing 1 Day Social Roam Pass by dialing *118#. The new High Speed Internet quota will be valid until 11.59pm (Malaysian time).
Please ensure that you log on to preferred partner’s network.
  • Step 1: Dial *118#
  • Step 2: Choose Roaming & IDD
  • Step 3: Choose Buy Roaming Pass
  • Step 4: Choose 1 Day Social Roam Pass and choose “Buy”

Can I unsubscribe to1 Day Social Roam Pass?     
No. 1 Day Social Roam Pass will expiry automatically once it hits the expiry time. 

 

What is the 1-Day Internet Pass?
The 1-Day Internet Pass allows subscribers to enjoy Internet access while travelling overseas in selected countries and operators for only RM 38 a day.

How to subscribe the 1-DAY INTERNET PASS?
For Prepaid customers, you need to subscribe to 1-Day Internet Pass while roaming worldwide. Before subscribing to roaming pass, please make sure that you are logged on to Celcom’s preferred network.

  • USSD
    •    Step 1: Dial *118#
    •    Step 2: Select Roaming & IDD
    •    Step 3: Select Buy Roaming Pass
    •    Step 4: Select 1-Day Internet Pass
    •    Step 5: Select Buy 
     
  • Celcom Life App:
    •    Step 1: Select Buy More 
    •    Step 2: Select Roaming 
    •    Step 3: Select visiting Country
    •    Step 4: Select 1-Day Internet Pass 
    •    Step 5: Select Next
    •    Step 6: Select Confirm

Tips:To avoid Pay-Per-Use (PPU), you need to switch-off your data roaming first. Then, manually subscribe by dialing *118# and select your preferred roaming pass. You can start using the service upon successful SMS confirmation. 
 
Can I re-subscribe to any Internet Pass to increase my Internet speed?
Yes. You may subscribe to Internet Quota Add-On to continue using Internet at high speed as below option:

Product Name Price Add-On Data Quota
Internet Quota Add-On 10 RM 10 100 MB

Important Note: Internet Quota Add-On subscription is only valid upon 1-Day Internet Pass subscription.

Can I subscribe to Internet Quota Add-On RM10 upon arrived in visiting country?
No. You are not allowed to subscribe Internet Quota Add-On without subscription of 1-Day Internet Pass.

How to subscribe to Internet Quota Add-On?
You may subscribe to Internet Quota Add-On as per below method:

  • Via USSD
    • Step 1: Dial *118#
    • Step 2: Select Roaming & IDD
    • Step 3: Select Buy Roaming Pass
    • Step 4: Select Internet Quota Add-On
    • Step 5: Choose 100MB

Will I be informed on my subscription?
We will inform you via SMS when 1-DAY INTERNET PASS has been successfully activated upon Subscription. You will also be receiving SMS notification upon 100% data usage.

What are the countries that covers for Internet Quota Add-On?
Currently Internet Quota Add-On is only available in selected 46 countries. Please refer to www.xpax.com.my. for countries available with Internet Quota Add-On.

What do I get to enjoy with my 1-Day Internet Pass subscription?
You will enjoy high-speed mobile Internet for the day until 11.59pm (Malaysian Time). Please note that new Fair Usage Policy “FUP” will also apply during roaming just like for domestic use. For example, upon fully utilising the 1-Day Internet Pass usage quota for the specific country you are in, you will experience basic Internet (at reduced speed) until your 1-Day Internet Pass expires.

Where can I use the 1-Day Internet Pass and how much quota will I get?
1-Day Internet Pass can be used across the listed countries and network. For more info, you may refer to table below:

Country  Quota Network Operators
Singapore 500 MB M1 / Starhub     
Afghanistan 50 MB Etisalat / Roshan
Albania 50 MB Eagle AL / Vodafone AL
Andorra 50 MB STA-Mobiland
Anguilla 50 MB Digicel
Antigua 50 MB Digicel
Argentina 50 MB Claro AR / Personal
Armenia 50 MB Orange / MTS ARM
Aruba 50 MB Digicel
Australia 500 MB Telstra / Vodafone
Austria 100 MB A1 / T- Mobile
Azerbaijan 100 MB Azerfon / Bakcell 
Bahamas 50 MB BTC
Bahrain 100 MB Zain BH / Batelco
Bangladesh 500 MB Robi / Grameenphone
Barbados 50 MB Digicel
Belarus 150 MB Velcom
Belgium 100 MB B Proximus / Orange
Benin 50 MB Etisalat
Bermuda & West Indies 50 MB Digicel
Bhutan 50 MB Tashi
Bolivia 50 MB Entel
Bosnia Herzegovina 50 MB Eronet
Brazil 500 MB TIM / CLARO
British Virgin Islands 50 MB Digicel
Brunei Darussalam 500 MB B-Mobile
Bulgaria 100 MB Telenor BG / Mobiltel 
Cambodia 500 MB Smart
Canada 100 MB Bell / Telus
Cape Verde 50 MB CPV02
Cayman Islands 50 MB Digicel
Chile 150 MB Entel PCS
China 500 MB China Unicom / China Mobile
Colombia 50 MB Claro
Congo 50 MB Vodacom
Costa Rica 50 MB ICE
Cote d'Ivoire 50 MB MTN CI / Telecel
Croatia 150 MB HR VIP
Cuba 50 MB Cubacel
Curacao & Bonaire 50 MB Digicel
Cyprus 50 MB Areeba / MTN / CYTA Voda
Czech Republic 500 MB Vodafone CZ / T- Mobile CZ
Denmark 500 MB Telenor DK / TDC Mobil
Dominica 50 MB Digicel
Dominican Republic 50 MB Claro
Ecuador 50 MB Porta GSM
Egypt 100 MB Vodafone EG / Etisalat
El Salvador 50 MB Claro SLV
Estonia 500 MB Elisa EE / Tele2
Fiji 50 MB Digicel
Finland 50 MB FI Elisa / FIN Sonera
France 500 MB F SFR / Bouygtel
Georgia 50 MB Geocell / Beeline GE
Germany 500 MB Vodafone  / T- Mobile D
Ghana 150 MB Vodafone GH
Gibraltar 50 MB Gibtel
Greece 500 MB GR Vodafone
Grenada 50 MB Digicel
Guam 50 MB Mpulse
Guatamela 50 MB Claro GT
Guernsey 50 MB C&W
Haiti 50 MB Digicel
Hong Kong 500 MB SmarTone HK / CSL / PCCW
Hungary 500 MB Vodafone HU / T- Mobile H
Iceland 50 MB IS Siminn
India 500 MB IDEA / Bharti (Airtel) 
*All roaming services are not allowed in Kashmir, Sri Nagar & Jammu area
Indonesia 500 MB XL (51011) / Telkomsel
International Maritime (Ship) 50 MB OnWaves / 90118
Iran 50 MB Irancell (IR35)
Iraq 50 MB Korek / Zain
Ireland 500 MB Vodafone IE / IRL O2
Isle of Man 50 MB Manx / Pronto
Italy 500 MB Vodafone IT / I Wind
Jamaica 50 MB Digicel
Japan 500 MB Softbank / NTT Docomo
Jersey 100 MB Airtel / JT
Jordan 50 MB Orange JO / Zain JO
Kazakhstan 150 MB Beeline / Kcell KZ
Kenya 50 MB Zain / Airtel
Korea 500 MB Olleh / SK Telecom
Kuwait 50 MB Wataniya / Viva
Kyrgyz Republic 50 MB Beeline 
Laos 500 MB ETL Mobile / ETL 
Latvia 500 MB Bite LV / Tele2 
Lebanon 50 MB Touch
Liechtenstein 100 MB Mobilkom / Alpcom
Lithuania 500 MB Bite LT / Tele2
Luxembourg 100 MB Tango / L Luxgsm
Macau 500 MB SmarTone MAC
Macedonia 150 MB VIP MK
Madagascar 50 MB Telma Mobile
Mali 50 MB Orange ML
Maldives 50 MB Ooredoo
Malta 500 MB Vodafone MLA
Mauritius 50 MB Emtel / Orange-MRU
Mexico 50 MB Telcel GSM
Moldova 50 MB Orange
Monaco 50 MB Vala-MCOM1
Mongolia 50 MB Mobicom / Unitel
Montenegro 50 MB T-Mobile CG
Morocco 50 MB Wana / Wan Mobile
Mozambique 50 MB Vodacom / Movitel
Myanmar 500 MB MPT GSM / Ooredoo
Nepal 500 MB Ncell
Netherlands 500 MB Vodafone NL / T- Mobile NL
Netherlands Antilles 50 MB Digicel
New Caledonia 50 MB OPT / NCL Mobilis
New Zealand 250 MB Vodafone / 2degrees
Nigeria 50 MB MTN NG / NIG 30
Norway 500 MB Telenor / Mobile N
Oman 100 MB Nawras (Ooredoo)
Pakistan 500 MB Mobilink / Telenor PK
Palestine 50 MB Jawwal
Panama 500 MB Digicel / Claro
Papua New Guinea 50 MB Digicel / Bemobile
Paraguay 50 MB TIGO
Peru 50 MB TIM / Claro
Philippines 500 MB Globe
Poland 100 MB T-Mobile.pl / P4
Portugal 500 MB Vodafone
Puerto Rico 50 MB Claro
Qatar 500 MB Qtel / Vodafone Qatar 
Romania 500 MB Vodafone RO
Russia 500 MB  Bee Line / MTS
Rwanda 50 MB Tigo
Samoa 50 MB Digicel
Saudi Arabia 500 MB Mobily / Zain SA / STC
Senegal 50 MB Tigo / Sentel
Serbia 100 MB VIP
Seychelles 50 MB C&W Sey
Slovak Republic 50 MB 02- SK
Slovenia 150 MB SI.MOBIL / Mobitel
Solomon Islands 50 MB Bmobile
South Africa 500 MB Vodacom
Spain 500 MB Vodafone ES
Sri Lanka 500 MB Dialog / Hutch
St Martin & St Barthelemy 50 MB Dauphin
St. Kitts & Nevis 50 MB Digicel
St. Lucia 50 MB Digicel
St. Vincent & The Grenadines 50 MB Digicel
Sudan 50 MB MTN / Zain
Suriname 50 MB Digicel
Sweden 500 MB Telenor SE / Tele 2 SE
Switzerland 100 MB Swisscom
Taiwan 500 MB Chunghwa / FarEasTone
 
Tajikistan 250 MB Beeline TJ / Babilon-M
Tanzania 50 MB Vodacom
Thailand 500 MB True Move (TH3G+) / AIS 3G (4G)
Timor Leste 50 MB TLS-TT
Tonga 50 MB Digicel
Trinidad & Tobago 50 MB Digicel
Tunisia 50 MB Tunisiana
Turkey 500 MB Vodafone TR
Turkmenistan 50 MB MTS TM
Turks & Caicos 50 MB Digicel
Uganda 50 MB MTN Uganda / Mango
Ukraine 50 MB Kyivstar
United Arab Emirates (UAE) 500 MB DU
United Kingdom 500 MB Vodafone UK / EE
United States of America (USA) 500 MB AT&T
Uruguay 50 MB Ancel (T4801)
Uzbekistan 500 MB Unitel / Ucell / Coscom
Vanuatu 50 MB Digicel
Vietnam 500 MB Vinaphone / Viettel
Yemen 50 MB Sabafon

How much I will be charged for the 1-Day Internet Pass?
You will be charged RM38 upon using Internet service on the preferred network while roaming worldwide.

Your 1-Day Internet Pass will be auto renewed (If you continue to switch ON Data Roaming on your device setting) once it hits 12.00 am (Malaysian time) and your Internet quota will be refreshed.

Note: You will only be charged RM 38 per day even if you travel to multiple countries within a day before your 1-Day Internet Pass expires.

If I’ve reached my daily quota, can I still enjoy Internet while roaming without additional charges?
Yes. You can still continue browsing without any additional charges. However your Internet speed will be reduced till the 1-Day Internet Pass expires at 11:59pm (Malaysian time).

If I’ve reached my Fair Usage Daily Quota, can I still do any data roaming without additional charges?
Yes. You can still continue browsing without any additional charges although you have fully utilized the fair usage daily quota. However your internet speed will be reduced till the 1-DAY INTERNET PASS expires at 11:59pm.

How do I ensure that I am always logged on to the 1-Day Internet Pass operators’ network?
Once you are in any of the 1-Day Internet Pass countries, make sure you are logged on to its preferred partner network. However to ensure that you are always logged on to Celcom's 1-Day Internet Pass’s network, you can select it via the manual network selection on your mobile.

  • Step 1: Select 'Menu'
  • Step 2: Select 'Settings'
  • Step 3: Select 'Network' or 'Connectivity'
  • Step 4: Select 'Operator selection' or 'Search mode'
  • Step 5: Select 'Manual', and your phone will now search for mobile networks that are available around you.
  • Step 6: Select one of the listed networks above

Note: Steps may differ slightly from phone to phone

What happens if I change to a non-preferred operator?
You will receive an SMS notification that you are not on the preferred network and will be advised to return back to a preferred network. You will not be able to browse the Internet on the non-preferred network and any SMS you send or calls you make will be charged as pay-per-use. For your convenience, please ensure that you manually select a preferred operator.

What time zone will my daily roaming Internet be based on?
Your daily usage will be based on Malaysia's time from 12.00am to 11.59pm, regardless of where you roam.

Can I unsubscribe to the 1-Day Internet Pass?
No. The 1-Day Internet Pass will expire automatically once it hit its expiry time.

What is 1-Day Basic Internet Pass?
The 1-Day Basic Internet Pass is a daily subscription that allows prepaid subscribers to stay connected while abroad in ASEAN countries (Indonesia, Philippines, Singapore, Thailand, Brunei, Cambodia, Laos, Myanmar and Vietnam).

What are the key benefits of 1-Day Basic Internet Pass?
At just RM1, you can chat with your family and friends via messaging apps while travelling in ASEAN countries.

Who is eligible to subscribe to 1-Day Basic Internet Pass plan?
This plan is open for subscription by all new and existing Xpax prepaid customers.

What are the countries that are covered in 1-Day Basic Internet Pass?
Currently 1-Day Basic Internet Pass covers ASEAN countries (Indonesia, Philippines, Singapore, Thailand, Brunei, Cambodia, Laos, Myanmar and Vietnam).

No Country Operators
1 Brunei B-Mobile
2 Cambodia Smart Axiata
3 Indonesia XL / Telkomsel
4 Laos ETL
5 Myanmar Ooredoo / MPT
6 Philippines GLOBE
7 Singapore M1 / Starhub
8 Thailand True Move (TH3G+) / AIS 3G (4G)
9 Vietnam Vinaphone / Viettel

How do I subscribe to 1-Day Basic Internet Pass?
For Prepaid customers, you need to subscribe to 1-Day Basic Internet Pass while roaming in 9 ASEAN countries. Before subscribing to roaming pass, please make sure that you are logged on to Celcom’s preferred network. Please refer below for channels to subscribe the roaming pass. 

USSD;

  • Step 1: Dial *118# 
  • Step 2: Select Roaming & IDD
  • Step 3: Select 1 Day Basic Internet Pass
  • Step 4: Select Buy
     

Celcom Life App:

  • Step 1: Select Buy More 
  • Step 2: Select Roaming 
  • Step 3: Select visiting Country
  • Step 4: Select 1-Day Basic Internet Pass
  • Step 5: Choose Next
  • Step 6: Select Confirm 
     

Tips: To avoid Pay-Per-Use (PPU), you need to switch-off your data roaming first. Then, manually subscribe by dialing *118# and select your preferred roaming pass. You can start using the service upon successful SMS confirmation

Will I be informed on the successful subscription of the 1-Day Basic Internet Pass?
Yes. You will be informed via SMS once you have been charged RM1.

What is the validity of 1-Day Basic Internet Pass?
The 1-Day Basic Internet Pass is valid for 1 day and expires at 11.59pm (Malaysian Time).

What is the speed for this 1-Day Basic Internet Pass?
The 1-Day Basic Internet Pass will be at throttled speed of 64kbps upon manual subscription.

Is there any data capping for this 1-Day Basic Internet Pass?
Yes. The 1-Day Basic Internet Pass will be capped at 30MB/Day (until 11:59pm Malaysian Time for Day 1). If you wish to continue enjoying the service, you have to manually subscribe to the pass via SMS or dial *118#.

Tips: To avoid Pay-Per-Use (PPU), on your second day’s subscription at 12:00am (Malaysian Time), you have to first switch-off your data roaming. Then, manually subscribe via SMS or dial *118# and subscribe 1-Day Basic Internet Pass. You can continue enjoying the service upon successful SMS confirmation.

Can I use any network operator or do I need to manually select the network operator for 1-Day Basic Internet Pass?
No. The 1-Day Basic Internet Pass is only available with preferred network operator (9 countries listed). Hence, you will always logged onto the correct operator. However, please ensure you are always connected to the selected network operator to enjoy the 1- Day Basic Internet Pass.

Can I purchase other roaming pass? What will happen to my existing pass?
Yes. Active bundle will be replaced when you purchase other roaming products.

What happens if I change to a non-preferred operator?
You will receive an SMS notification that you are not on the preferred network and will be advised to switch to a preferred network. You will not be able to browse the Internet on the non-preferred network and any SMS you send or calls you make will be charged as pay-per-use. For your convenience, please ensure that you manually select a preferred operator.

What is 1-DAY INTERNET PASS RM4.99?
1-DAY INTERNET PASS RM4.99 is a limited time offer for customers to enjoy daily internet roaming for only RM4.99/day in selected 6 Countries. 

Who are the target customers?
All Celcom prepaid customers that roam in 6 selected countries.

How to subscribe the 1-DAY INTERNET PASS RM4.99?
For Prepaid customers, you need to subscribe to 1-DAY INTERNET PASS RM4.99 while roaming in 6 Axiata countries. Before subscribing to roaming pass, please make sure that you are logged on to Celcom’s preferred network.

USSD
Step 1: Dial *118#
Step 2: Select Roaming & IDD
Step 3: Select Buy Roaming Pass
Step 4: Select 1-Day Internet Pass RM4.99
Step 5: Select Buy

Celcom Life App
Step 1: Select Buy More
Step 2: Select Roaming 
Step 3: Select Visiting Country
Step 4: Select 1-Day Internet Pass RM4.99
Step 5: Choose Next
Step 6: Select Confirm

Tips:To avoid Pay-Per-Use (PPU), you need to switch-off your data roaming first. Then, manually subscribe by dialing *118# and select your preferred roaming pass. You can start using the service upon successful SMS confirmation. 

What is the minimum credit balance to purchase 1-Day Internet Pass RM4.99?
The minimum credit balance is subject to your preferred roaming pass. If you are to subscribe 1-Day Internet Pass RM4.99, the credit balance should be at least RM5.00.

What is the charges of data usage before 100KB? 
First 100kb data usage will be not charged (FREE).

Will I be informed on my subscription?
We will inform you via SMS when 1-DAY INTERNET PASS RM4.99 has been successfully activated upon Subscription. You will also be receiving SMS notification upon 100% data usage. 

What do I get from 1-DAY INTERNET PASS RM4.99 subscriptions?
You will enjoy 500MB high Speed mobile internet until 11:59PM (Malaysian Time). Upon fully utilizing the 500MB quota, you will experience basic internet (reduced speed) until 1-DAY INTERNET PASS RM4.99 expires. (Throttled).

Where can I use 1-DAY INTERNET PASS RM4.99 and how much quota that I get?
1-DAY INTERNET PASS RM4.99 can be used across the listed countries and network below:-

Country Operator Quota
Bangladesh

Robi

Grameenphone

500MB
Cambodia Smart 500MB
Indonesia

XL

Telkomsel

500MB
Nepal Ncell 500MB
Singapore

M1

Starhub

500MB
Sri Lanka

Dialog

Hutch

500MB
 

How much I will be charged for 1-DAY INTERNET PASS RM4.99?
You will be charged RM4.99 when you subscribe to 1-DAY INTERNET PASS RM4.99 via USSD Please remember to latch on to the preferred network in any of 6 selected countries.

Your 1-DAY INTERNET PASS RM4.99 will not be auto renewed once it hits midnight Malaysian time zone and you would need to re-subscribe to enjoy 1-Day Internet Pass on the next day.
Tips: To avoid Pay-Per-Use (PPU), during your second day subscription upon 12:00am (Malaysian Time), you need to switch-off your data roaming first. Then, manually subscribe by dialing *118# and subscribe 1-Day Internet Pass RM4.99. You can start to enjoy the service upon successful SMS confirmation. 

If I’ve reached my Fair Usage Daily Quota of 500MB, can I still do any data roaming without additional charges? 
Yes. You can still continue browsing without any additional charges although you have fully utilized the fair usage daily quota. However your internet speed will be reduced till the 1-DAY INTERNET PASS RM4.99 expires at 11:59pm. 

How do I ensure that I am always logged on to I-DAY INTERNET PASS operators’ network? 
Once you are in any of the 1-DAY INTERNET PASS RM4.99 countries, make sure you are logged on the preferred partner network. However to ensure that you are always logged on to Celcom's 1-DAY INTERNET PASS’s RM4.99 network, you can select using the manual network selection on your handset. 

Step 1: Select 'Menu'
Step 2: Select 'Settings'
Step 3: Select 'Network' or 'Connectivity'
Step 4: Select 'Operator selection' or 'Search mode'
Step 5: Select 'Manual', and your phone will now search for mobile networks that are available around you.
Step 6: Select one of the listed networks above Note: Steps may differ slightly from phone to phone

What happen if I change to a non-preferred operator?
If you are on non-preferred network, You will receive a SMS notification that you are not in the preferred network and it is advisable to return back to the preferred network. You will not be able to browse the internet on the non-preferred network except sending and receiving calls or SMS.

What time zone will my 1-Day Internet Pass RM4.99 will be based on?
Your daily usage will be based on Malaysia's time from 12:00am to 11:59pm, regardless of where you roam.
    
What if I do not wish to use data at all while roaming and do not want to be charged RM4.99 per day. What should I do?
If you do not wish to use Internet service, please switch off data roaming on your device. You can still receive or make calls and SMS while roaming regardless you are on preferred network on non-preferred network

Can I subscribe while I am still in Malaysia
No, you cannot subscribe while you’re still in Malaysia. You can only subscribe 1-Day Internet Pass RM4.99 when you are in the visiting country. 

I am currently with other roaming plan, can I subscribe to 1-DAY INTERNET PASS RM4.99?
Yes, multiple subscription is allowed.

What will happen to the existing roaming plan?

  • Same roaming plan: The existing roaming plan will be overwritten
  • Other roaming plan: The existing roaming plan will be activated until expiry

Can I unsubscribe from the 1-DAY INTERNET PASS RM4.99?
No. You will not be able to opt out from this plan
 

What is ASIA PASS?
The ASIA PASS is a special subscription for foreign workers in Malaysia that offers the following benefits to the subscribers for 7 days:

Free IDD mins call to all operators in below countries.

Country IDD mins offer
Indonesia 80
Nepal 15
Bangladesh 80
Myanmar 15
Vietnam 40
China 120
Thailand 40
Philippine 15
India 60

Free 100 mins local call within Celcom network (onnet)

3GB hi-speed data (1GB Internet, 1GB YouTube and 1GB WhatsApp, WeChat & Twitter)
 

Who can subscribe to the ASIA PASS?
Asia Pass is eligible to all Xpax Prepaid Plans customer.

How much is the price to subscribe to ASIA PASS?
The price is RM9.00

How long is it valid for?
The validity is for 7 days after the successful subscription.

How can i subscribe to this ASIA PASS?
ASIA PASS can be subscribed via USSD menu *141#, Celcom Life App, over the counter and over the phone via 1111. RM9 will be deducted from your airtime balance.

How much will customers be charged once the free mins IDD calls is used up?
You will be charged according to our IDD call rates. Please refer to our website celcom.com.my for details.

How do I check the subscription balance?
The subscription balance can be checked via USSD *141*2*10# or via Celcom Life App.

Can i do multiple subscription of the plan?
Yes you can. The freebies will be stake up but will expire individually based on date subscription.

How much I’ll be charged for the SMS?
You’ll be charged for the SMS according to your plan rate.

If I makes call to a Toll Free Number in the list of countries, will it be deducted from the free IDD minutes given?
No. It will charged separately from your credit balance

If i purchase any of the internet plan at the same time, which data bucket will be utilized first?
The 3GB hi-speed data (1GB Internet, 1GB YouTube and 1GB WhatsApp, WeChat & Twitter) from this ASIA PASS will be utilized first.

What will happen after I’ve utilized the free hi-speed data from this ASIA PASS?
For Xpax customer, you still can use the 10GB Basic Internet freebies. You may purchase internet plan to enjoy surfing at hi-speed data.

Does ASIA PASS has auto renewal?
No.

If I am not a Celcom user, can I subscribe to this plan?
Yes you can, just walk in to any Bluecube/Celcom authorized dealer outlet to migrate your number to XPAX or alternatively you can purchase new starter pack then subscribe to ASIA PASS.

  1. What is Xtra Pass?
    The Xtra Pass is a special internet plan design specifically for foreign workers in Malaysia and offering as below: 
     
      2 DAYS WEEKLY MONTHLY
    Price RM4 RM9 RM12 RM36
    Internet Quota 3GB 1.5GB 3.5GB 7.5GB
    IDD Credit RM3 RM6 RM10 RM18
    Late Night Video Walla
    [1am-7am]
    - 14GB 14GB 60GB
    Validity 48 Hours 7 Days 7 Days 30 Days
    Auto renewal No Yes Yes Yes
      
  2. Who are eligible for this offering?
    This offering is eligible to all Xpax Prepaid Plans customer.
     
  3. How can I subscribe to Xtra Pass?
    1. USSD menu by dialing *141*3#
    2. Over the counter (Celcom Bluecube outlet & Celcom Authorized dealer)
    3. Over the phone via 1111
    4. Celcom Life app
       
  4. How can I check my subscription balance and track my usage?
    You can track, check balance and manage your account via Celcom Life app or USSD menu by dialing *141*3*5#
     
  5. What do I need to know about the late night Video Walla™? 
    1. You can access late night Video Walla™ partners using mobile apps or web browsers from 1am till 7am.
    2. No redemption is required
    3. Free access to channel but subject to free content provided only.
    4. Current partners in late night Video Walla ™ as below:
      • Iflix
      • Tonton
      • Youtube
      • Astro on the go
      • Dim Sum
      • Daily Motion
      • Mox Digital
         
  6. What do I need to know about the IDD credit?
    1. Any IDD call made is based on normal IDD rates published in Celcom website.
    2. In any circumstances during call made and exceed IDD credit given, extra usage will be charge and deducted from your credit balance.
       
  7. Will my Xtra Pass auto-renew?
    Yes, all Weekly and Monthly Xtra Pass come with auto-renewal feature. 2 days Xtra Pass however, does not have the auto-renewal feature.
     
  8. Can I stop auto-renewal for Xtra Pass
    Yes, you may stop auto-renewal via Celcom Life app or USSD menu by dialing *141*3*6#
     
  9. What happens when my Xtra Pass internet quota is fully utilized before the expiry date?
    All Xtra Pass plans come with unlimited basic Internet with the same validity period as your Xtra Pass plan. You can also buy more internet via USSD menu by dialing *141#.
     
  10. What I need to know about Data Rollover™?
    Data Rollover™ is where unused Internet quota is carried forward to the following subscription period.
     
  11. What is the benefit of Data Rollover™?
    With Data Rollover™, you can keep unused data provided your Xtra Pass is continuously renewed.
     
  12. What is the validity period for Data Rollover™ quota?
    The validity will follow the subscription period of renewed Xtra Pass.
     
  13. Is Data Rollover™ applicable for late night Video Walla™?
    No. Data Rollover™ is applicable only to the base data quota.
     
  14. Is there a limit on the quota carried forward in Data Rollover™?
    There is no limit for the amount of quota you can carry forward with Data Rollover™.
     
  15. ​​​​How do I continuously enjoy Data Rollover™?
    All you have to do is to ensure there is sufficient credit for auto renewal of the Weekly and Monthly Xtra Pass to take effect. If your auto renewal feature is turned off, be sure to re-subscribe before your current Xtra Pass validity expires. Otherwise, the unused quota will not be carried forward.
     
  16. What is the data usage priority rank for all Internet?
    • Freebies
    • Add-On
    • Internet Plan
    • Free Basic Internet
       
  17. What happen when I subscribed multiple times to Xtra Pass?
    The current subscription and latest subscription offering will be change according to the matrix below:
    Xtra Pass
     
    1st purchase/2nd purchase
    2 Days Weekly Monthly
    2 DAYS Validity will be superseded by the latest subscription. High Speed Internet quota will be stack up.Additional IDD credit will be in separate bucket and expired individually.
     
    Validity will be superseded by the latest subscription. High Speed Internet quota will be stack up.Additional IDD credit will be in separate bucket and expired individually. Validity will be superseded by the latest subscription. High Speed Internet quota will be stack up.Additional IDD credit will be in separate bucket and expired individually.
     
    WEEKLY Validity will be superseded by the latest subscription. High Speed Internet quota will be stack up.Late night Video Walla will be removed.Additional IDD credit will be in separate bucket and expired individually.
     
    Validity will be superseded by the latest subscription. High Speed Internet quota will be stack up.Late night Video Walla will be superseded by the latest late night Video Walla bonus.Additional IDD credit will be in separate bucket and expired individually.
     
    Validity will be superseded by the latest subscription. High Speed Internet quota will be stack up.Late night Video Walla will be superseded by the latest late night Video Walla bonus.Additional IDD credit will be in separate bucket and expired individually.
     
    MONTHLY Validity will be superseded by the latest subscription.High Speed Internet quota will be stack up.Late night Video Walla will be removed.Additional IDD credit will be in separate bucket and expired individually.
     
    Validity will be superseded by the latest subscription.High Speed Internet quota will be stack up.Late night Video Walla will be superseded by the latest late night Video Walla bonus.Additional IDD credit will be in separate bucket and expired individually.
     
    Validity will be superseded by the latest subscription.High Speed Internet quota will be stack up.Late night Video Walla will be superseded by the latest late night Video Walla bonus.Additional IDD credit will be in separate bucket and expired individually.
     
International roaming service has been pre-activated for all Prepaid customers.

Make sure you reload before you travel so that you can make and receive calls, send SMS, plus enjoy our roaming services with
promo rates.

Here's a quick guide on how to make calls and send SMS from abroad.

Make a voice call via *120#

  1. Dial *120* <Country Code> <Area Code/Mobile Prefix No><Phone Number># 
  2. Press Dial

Make a call via direct dial

  1. Key in <+><Country Code><Area Code/Mobile Prefi No.>
  2. Press Dial

Send SMS

  1. Key in <+><Country Code><Mobile Phone Number> 
  2. Dial *123# and press DIAL OR Dial +6019-601 1111

Data roaming charges without roaming passes
You will be charged RM38/MB. Please subscribe to our roaming passes to enjoy worry free data roaming! 
Select an operator manually 

iPhone
Settings > Carrier > Automatic [OFF] > Select the correct preferred network

Android Honeycomb 2.3
Settings > Wireless & Networking Settings>Mobile Networks>Network Operators>Select the correct preferred network

Android Ice Cream Sandwich 4.0
Settings > Mobile Networks > Network Operators > Select the correct preferred network

BlackBerry
Options > Networks and Connections > Mobile Network > Click on Network Selection Mode and Select Manual

Check an interactive menu via *118#

  1. Dial *120# <Country Code><Area Code/Mobile Prefix No><Phone Number>#
  2. Select Roaming & IDD for more information on roaming
  3. Quick tips 
    • Dialling procedure 
    • Retrieve 
    • Voicemail
    • Rates 
    • Request service

Reload overseas
●    You can reload using the voucher purchased in Malaysia before travelling
●    Get a friend or family member to reload for you, or simply get them to send you the voucher code
●    You can also reload via online banking
●    You also have the option to reload via Celcom AirCash

Calling careline

  1. Dial *123# or +6019-601 1111
  2. Press dial 

Just dial *123# for Customer Service, and we will call you back using the number +60196011111

Balance enquiry

  1. Key in *124#
  2. Press dial

Prepaid credit reloading

  1. Key in *122*<16-digit Reload Code>#
  2. Press dial 

Retrieval voicemail

  1. Key in *121*
  2. Press dial

Here are 6 useful tips for you when travelling overseas:

Reload before your trip
Always remember to reload before travelling so that you can make a voice call, send an SMS or access the internet.
Save the Customer Service number in your phone book
Keep *123# OR +6019-601 1111 as your contact for future enquiries and assistance while travelling.

Learn how to avoid substantial roaming charges

  1. Please check for available promotional roaming rates before travelling for better roaming charges. Make sure you roam with Celcom roaming preferred operator to avoid unnecessary charges.
  2. Please take note that audio and video streaming will use up a lot of data very quickly.

Enjoy internet access while travelling overseas
It's easy to stay in touch with all the latest happenings, social media updates and emails on your mobile with Xpax. You can get internet access rates at RM10 per day in 10 countries, or 1 day usage for just RM38 in 165 countries.

Roam in Japan & South Korea
A 3G-enabled mobile device is required for roaming in Japan and South Korea.

Roam with China Mobile in China
Please ensure your devices support TD-SCDMA frequency mode while roaming in 3G network China Mobile.
View list of phone supported with TD-SCDMA frequency.

Receive SMS
Receiving SMS is free while roaming.

Promotions

What is the offer for this promotion?
The Xpax Daily Add-Ons Merdeka Promotion offers more data when customers purchase the selected Xpax Daily Add-Ons Plan as below:

ADD-ONS PLANS

  1. Late Night Internet (1am-7am):
    PLAN PRICE DATA QUOTA DATA VALIDITY
    Daily RM2 3GB 24 hours (1am-7am)
  2. Video Walla:
    PLAN PRICE DATA QUOTA DATA VALIDITY
    Daily RM2 3GB 24 hours
  3. Facebook Walla:
    PLAN PRICE DATA QUOTA DATA VALIDITY
    Daily RM2 3GB 24 hours
  4. Instagram Walla:
    PLAN PRICE DATA QUOTA DATA VALIDITY
    Daily RM2 3GB 24 hours

When is the Promotion period?
The promotion starts from 9th August 2018 until further notified.

Who are eligible for this Promotion?
The promotion is eligible to all Xpax Prepaid and Xpax Postpaid Plans Customers.

How do I get the Xpax Daily Add-Ons Merdeka Promo?
Simply subscribe to the selected Daily Add-Ons plan as usual. You shall enjoy the data once you received the successful  notification via SMS.

How long is the validity of the Daily Add-Ons data for Merdeka Promo?
The Daily Add-Ons data validity for Merdeka Promo is 24 hours upon successful subscription.

Will I be able to subscribe to the normal Non-Promo Daily Add-Ons plans?
No. Only the Promo Daily Add-Ons plans are available. For more data, you can choose to subscribe to weekly or monthly Add-Ons plans.

How can I subscribe to XPAX Add-On Plans?

  1. You can dial *118*3# and select preferred Add-Ons plan, or; 
  2. You can subscribe via Celcom Life App

How do I check my Add-On Plans balance?

  1. USSD: Dial *118*1*1*3#
  2. Celcom Life App: Usages tab

Introduction
This campaign is for customers who purchase reload airtime credit at Tesco and Mydin outlets in Malaysia nationwide.

Launch Date
16th August until 17th October  2018 (TESCO) and 1st December 2018 until 31st January 2019 (MYDIN)

Criteria

  1. All XPAX prepaid customers 

General Q&A

  1. Who is eligible for the freebies?
    All Celcom prepaid customers who purchased min. RM30 credit reload from participating Tesco and Mydin nationwide.
     
  2. What are the credit reload denomination eligible for the freebies?
    Credit reload denomination that eligible for freebies are RM30, RM50 & RM100.
     
  3. What is the freebies and how much is it?
     
    Reload Denomination Tesco Mydin
    Freebie
    RM30 and above RM50 RM50
    RM100 RM100
    RM300 RM300
  4. How many freebies up for grab?
     
    Hypermarket Shopping voucher value Weekly allocation Quantity
    Tesco RM50 3 27
    RM100 1 9
    RM300   3
    Mydin RM50 6 54
    RM100 2 18
    RM300   7
  5. How can I participate in this promotion?
    • Walk-in to any participating Tesco and Mydin Hypermarket in Malaysia
    • Purchase Celcom credit reload min. RM30.
    • Activate the reload with 16-digit pincode i.e: via USSD, SMS or Celcom Life App
    • Receive SMS notifications on successful reload
       
  6. How could I know if I’m selected to become the winner?
    • The higher your reload value accumulated within a week the higher the chances you will get to win the RM100 or RM50 shopping voucher.
    • The selection will be based on ranking order which is the highest accumulated reload value will get RM100 voucher and subsequent accumulated reload value will get RM50 shopping voucher.
    • If you are selected, you will be notified by Tesco/Mydin via phone call for the arrangement on the voucher collection beginning of the following week.
    • On Grand prize winner which is RM300 shopping voucher, customer who is selected will be notified by Tesco/Mydin after campaign period.
       
  7. What can I use with the shopping voucher?
    You can use on any item that Tesco and Mydin sell at their premises with Tesco/Mydin terms and condition applies.
     
  8. Could I exchange the shopping voucher to cash or other item or transfer ownership to other party?
    No, you cannot change to cash or any other item or transfer ownership to other party
     
  9. Could I get my balance if the items I purchase with the voucher are less in value?
    No, you could not get the remaining balance if the item purchase are less in value. The remaining balance will be absorb as part of the voucher usage.
     
  10. What if I purchase an item that has greater in value from the shopping voucher received?
    You can pay the remaining balance of the item by cash

Who is eligible to enjoy Reload and Get 1GB High Speed Internet promotion?
All Xpax prepaid customer who reload minimum RM10 (non-accumulative) starting from 13th September 2018 until 31st December 2018 will enjoy FREE 1GB High Speed Internet for 24 hours upon successful redemption.

How to redeem the 1GB High Speed Internet?
It’s easy, make a min reload of RM10 and wait for the SMS instruction to redeem. 
Dial *118*1*6# to redeem within the same reload day, by 11:59pm.

What can I use the 1GB High Speed Internet for?
You can use it for anything at high speed, it is not limited to any apps. And it is valid for 24hours upon successful redemption.

How many times can I enjoy FREE 1GB High Speed Internet?
You can enjoy multiple freebie throughout promotion period, just keep reloading and each transaction of min RM10 will gives you FREE 1GB High Speed Internet.

What happens when I reload twice or more a day?
You need to redeem and fully utilize the first freebie before reloading and redeeming for the next freebie. Otherwise, freebie and the active quota will be forfeited and replaced by the later transaction. 
 

Introduction
This is a reload campaign collaboration between Celcom and myNews.com which offers 10% airtime bonus for customers who reload at myNews.com outlets

Launch Date
15th September – 14th November 2018

Criteria
All prepaid customers 

General Q&A

  1. Who is eligible for the freebies?
    • All Celcom prepaid customers who purchased min. RM30 credit reload from participating myNews.com outlets during the promotion period.
  2. What are the credit reload denomination eligible for the freebies?
    • Credit reload denomination that eligible for freebies are RM30, RM50 & RM100.
  3. What is the offer and how much is it?
     
    Reload Denomination Freebies
    10% Airtime Bonus valid for 3 days
    RM30 RM3.00
    RM50 RM5.00
    RM100 RM10.00
  4. How can I participate in this promotion?
    • Walk-in to any participating myNews.com outlets during campaign period.
    • Purchase Celcom credit reload min. RM30 and above.
    • Activate the reload with 16-digit pin code i.e. via USSD, SMS or Celcom Life App
    • Receive SMS notifications on successful reload. 
    • Freebie is automatically credited upon successful reload.
    • You will be notified via SMS once freebie is credited into the account.
  5. How long is the validity of the freebie?
    • The 10% Airtime Bonus valid for 3 days upon successful redemption.
  6. What can I use with the additional 10% Credit Bonus?
    • The Free Credit is only applicable within Celcom Network usage in Malaysia.
    • The free credit is only valid for on net usages only i.e. (P2P - SMS, MMS and Voice Calls.
    • Multiples freebie redemptions are allowed. The validity of each freebie will apply accordingly based on time of successful redemption.

 

Introduction
This is an online reload campaign from Maybank Internet Banking (maybank2U) which offers customers to stand a chance to win Iphone X and SAMSUNG Note 9 every month during campaign period.

Launch Date
1st September – 30th November 2018

Criteria
All prepaid customers

General Q&A

  1. Who is eligible for the freebies?
    • All Celcom prepaid customers who purchased min. RM30 credit and above reload from Maybank Internet Banking (Maybank2U), Maybank ATM and Maybank App
  2. What are the credit reload denomination eligible for the freebies?
    • Credit reload denomination that eligible for freebies are RM30, RM50 & RM100.
  3. What is the offer and how many are they?
    Prize Quantity Brand & Model
    Exclusive Prizes
    (2 per month for 3 months)
    6 Samsung Note 9 
    128 GB, 6GB RAM
    Grand Prize
    (1 per month for 3 months)
    3 iPhone X
    64GB, 3GB RAM
  4. How can I participate in this promotion?
    • From start of campaign period, log in to Maybank2U accounts and purchase XPAX credit reload during campaign period.
    • Purchase Celcom credit reload min. RM30 and above which earns you one entry.
  5. How can I have a chance to win the grand prize?
    • You must top up an accumulative total of RM 150 per month to be eligible to win the Grand Prize.
  6. How many device I can win?
    • You can only win one Exclusive Prize OR one Grand Prize throughout the campaign period.
  7. How do you select the winner?
    • The higher the frequency of your reloads, the higher your chances of winning.
    • Entries follow frequency of transactions made. Eg. Customer A reloads RM 30 two (2) times, 
    • Customer A has 2 entries. Customer B reloads RM 60, Customer B has one (1) entry.
    • Winners will be selected randomly according to reload category.
    • Number of winners will be equal for customers for Telco A, Telco B, and Telco C etc., throughout the campaign period.
    • The selection of winners will be made by Maybank through a process of randomization.

Introduction
This is an activation and reload campaign collaboration between Celcom and Happy mart, Orang24Hr and THB Global which offers 1GB of high speed data for customers who purchase starter pack and reload minimum RM10 at those participating  outlets

Launch Date
1st October – 30th November 2018

Criteria
All prepaid customers

Who is eligible for the freebies?
All Happy Mart, Orange24Hr and THB Global customers who purchased new XPAX starter pack together with minimum RM10 airtime reload purchase from participating Happy Mart, Orange24Hr and THB Global outlets during the promotion period.

What are the requirement to be eligible for the freebies?

  • Activation of new XPAX starter pack
  • Purchase minimum RM10 airtime reload on the same day

What is the offer and how much is it?

Reward offer Data Value Validity
High Speed data 1GB 3 days (72 Hours)

How can I participate in this promotion?

  • Walk-in to any participating Happy Mart, Orange24Hr or THB Global outlets during campaign period.
  • Purchase Celcom XPAX prepaid starter pack
  • Activate the new XPAX starter pack
  • Purchase airtime reload min. RM10 and above on the same day
  • Activate the reload with 16-digit pin code i.e. via USSD, SMS or Celcom Life App
  • Receive SMS notifications on successful reload. 
  • Freebie is automatically credited upon successful reload within 24 hours
  • You will be notified via SMS once freebie is credited into the account.

How is the validity works?
The 1GB of high speed data validity is based on hours timing which is 72 hours from the time of reward provision

What can I use with the additional 10% Credit Bonus?

  • The Free data can be used on any usage behaviour except data sharing and is only applicable within Celcom Network usage in Malaysia.
  • Data reward bonus will be for one time activation of starter pack and reload purchase only

How can I check my data bonus balance?

  • Dial *124# and push the call button. SMS notification will be delivered to you. OR
  • Logon on Celcom Life app.

What happens the freebies expired?
Any unused data bonus will be forfeited when the validity expired.

Switch to Celcom

What is MNP Port-In with Complementary Plan?
MNP is the ability for users to switch to a new mobile service provider, while retaining their existing mobile number. The Complementary Plan assigns a temporary number to the new Celcom SIM card, so that our customers can enjoy Celcom services immediately while their port-in requests are being processed.

How can I switch to Celcom?

  1. Please choose an option that is most convenient for you:
    • Submit request online via www.store.celcom.com.my
    • Visit one of our Blue Cube outlets: Please bring along your MyKad or Passport for registration
  2. To facilitate the port-in process, please ensure that the following applies.
    1. No overdue/outstanding bills
    2. No outstanding contract obligations
    3. Supplementary number(s) need to be ported together with Principal number
    4. Service subscriptions with additional number(s) issued to the account (e.g. data, fax and other value added services must be migrated)
    5. Credit limit has not been exceeded
    6. Account is still active

How do I know my current port-in status?

  1. You can track the port-in process online at Celcom Online Store
  2. You will also receive an SMS via your temporary number when the port-in process is complete.
  3. If you are not using the temporary number, you will be notified through your existing number.

 

SIM Card Delivery

How long will it take to receive my Celcom SIM card?
For a Klang Valley delivery address, the SIM card will be delivered within 1 – 2 working days. West Malaysia address outside Klang Valley will take 2 – 3 working days, and East Malaysia address will take 3 – 5 working days.

Please call us at +6019-601 1111 upon receiving the SIM card to proceed with your port-in request.

What if I do not receive my Celcom SIM card within the mentioned time frame?
Please call our customer service at +6019-601 1111 for further assistance.

What if I do not call Celcom customer service after receiving my SIM card?
For security reasons, your port-in request will only be initiated after you receive your SIM card and call us at +6019-601 1111. The port-in request will not be processed and you will not be able to use Celcom’s services if you do not call us.

 

Port-in Related

I still have credit balance in my previous Postpaid/Prepaid account before porting in to Celcom. Will the credit balance be refunded?
For Postpaid users, you may refer to your previous network provider for any refund of credit balance. For Prepaid users, your credit balance will be forfeited once the port-in is successful.

Will my existing Value Added Services (VAS) be carried forward after porting out from my previous network provider?
VAS will be carried forward only for port-in requests made in physical Blue Cube Stores. If you are porting in online, please activate your VAS at *118# once your Celcom network is ready for use.

Is there any port-in fee?
Switching to Celcom is FREE.

Can I cancel my port in request?
If your port-in request is still in process, it can be cancelled. Please visit the Celcom's store where the port-in request was made or call us at +6019-601 1111.

 

Complementary Plan / Temporary number related

When can I use the SIM Card that I received during the Port-In application?
While waiting for your port-in request to be approved by your current operator, you can use the SIM upon receiving it. Enjoy RM3.00 airtime and 200MB data for FREE with the temporary number!

What Celcom services can I use with the temporary number?
Below are the services that you can enjoy:

  • Domestic Calls (RM3.00 airtime)
  • SMS
  • Data (200MB)

Is the temporary number a one-time service offering?
Yes, it only comes with new port-in registration.

Can I top-up the temporary number if the airtime has finished?
No, the temporary number cannot be reloaded.

How long is the complementary plan valid for?
It is valid for 5 days. The temporary number will be recycled into the pool of Celcom numbers and made available for another new user after it expires.

What happens if I do not fully utilise my allocation for Calls and data after 5 days?
After 5 days, the temporary number will be terminated and no extension or reload is allowed. All unutilised balance will be forfeited.

Can I check my temporary number SIM credit balance?
Yes, you may dial *124# to check its balance and dial *118# for data usage.

Can I continue to enjoy the remaining Calls or data even though my port-In request has been rejected by my existing operator?
Yes. Until your 5-day validity expires, Airtime or data finishes, whichever comes first.

Can I continue to enjoy the remaining Calls or data if I have successfully ported-in?
No, Calls or data will be disconnected as you will continue using the SIM card with your existing ported in number.

What if I do not use the temporary number and wait for the port-in request to be approved?
The system will notify your existing number and advise you to change to Celcom new SIM card to begin using your new Celcom services.

I have already received an SMS notification from Celcom on the temporary number assigned to my SIM card, but why can’t I use it?
Please check with our customer service at +6019-601 1111 for further assistance.

What if I lost my SIM card before my port-in request is completed?
You may come and request for a new replacement SIM card at any Celcom outlets.

What should I do if my approved line is not automatically change when I use the new SIM card with temporary number?
Please re-start or reboot your phone with the Celcom SIM card. If the problem persists, please call us at +6019-601 1111.