Frequently Asked Questions

Payment Channels

Celcom offers a wide range of payment channels to suit the needs of every customer. You can pay your bills and purchase reloads at over 2,000 centres nationwide.

What are the available channels to make payment for Celcom bills?


You can make online payments through Celcom Online Customer Service using:

  • A locally issued credit card
  • A savings/current Account

Just log on to: http://www.celcom.com.my/onlinecustomerservice

E-Banking List for Payment Via Online Customer Service Payment
Processing
Time
Bank Islam Online Within
24 hours
Maybank2u.com
Hong Leong Online Personal
RHB Bank Online
CIMB Clicks
PBeBank.com
 

You can sign up for Auto-Billing via:

Online Customer Service (OCS)

Other channels include:

  • Celcom Payment Kiosk. Click here
  • Apply via your respective bank
  • Contact Celcom Customer Service

To download the form, click here

  • Only available to locally issued credit cards and charge cards including Hong Leong American Express and Maybank American Express.
  • If your enrolment is processed 1 day before your bill date, your payment via Auto-Billing will take effect on the next month's bill.
  • Your monthly deduction is 5 working days from your bill date.
Internet Banking Website Payment Processing Time
Maybank2u www.maybank2u.com Within 15 minutes
CIMB clicks www.cimbclicks.com
Citibank Online www.citibank.com.my Within 3 working Days
MBF Click N'Pay www.mbfcards.com
RHB www.rhbbank.com.my
HSBC www.hsbc.com.my
Public Bank Online www.pbebank.com
Bank Kerjasama Rakyat (Bank Rakyat) www.irakyat.com.my
UOB www.payonline.com
Pos Malaysia www.posonline.com.my

It's so easy to pay bills at the automated payment kiosks available at selected Celcom Outlets nationwide. CASH, CHEQUE and CREDIT CARDS are accepted. Please ensure that all cheques are made payable to Celcom Mobile Sdn. Bhd.

Central Northern Eastern Southern Sabah Sarawak
Jalan Ampang Penang Blue Cube KB Mall Seremban Sandakan Miri
KLIA Ipoh Temerloh Blue Cube Square One Blue Cube One Borneo
Blue Cube Tun Jugah
Bandar Baru Klang Alor Setar Kuala Terengganu Johor Bahru Labuan Bintulu
Petaling Jaya Blue Cube All Season Place Kuantan Melaka Tawau Blue Cube Sibu
Selayang Bukit Mertajam   Taman Molek    
Taman Tun Dr Ismail Seberang Jaya        
Taman Segar Bayan Baru        
Kajang Sg Petani        
Blue Cube Laman Seri Taiping        
Blue Cube Menara Celcom Lobby Kangar        
Blue Cube Shaftburry
 
Teluk Intan
       
Blue Cube Publika Langkawi        
Blue Cube Sunway Pyramid (Iconic)          
Operational Hours: 24 hours, 7 days a week, including Public Holiday
Payment Processing Time: Within 15 minutes
 

Just pick up the phone and call in to pay via:

Tele-Banking Payment Processing Time
MBF Call N' Pay
- 603216 77600
Within 3 working Days
RHB Phone Banking Service
- 603-920 68118
HSBC Phone Banking Service
- 603-2050 7878
MAYBANK Autophone
- 603-207 48888

With Celcom AirCash, you can make instant payments for your Celcom postpaid bill and other utility bills from your mobile. This convenient mobile wallet service will process your payments in real time for FREE so you can enjoy uninterrupted service. Just activate your FREE Celcom AirCash account by dialing *133#. Then add cash into your account online or at any Celcom branch and Celcom Payment Kiosk.

Payment processing time is within 15 minutes.

If you are a Celcom customer and hold a card to any of the banks listed below, you can easily pay your bills at their ATM. There are over 1,000 outlets nationwide for you to choose from:

Payment Outlets Payment Processing Time
Maybank Within 15 minutes
Public Bank / Finance
Bank Kerjasama Rakyat (Bank Rakyat) Within 3 working Days
Bank Simpanan Nasional
RHB Bank

*Subjected to the pre-registration procedure set by the respective banks/financial institutions.

Simply walk in to any of pay centres to pay your bills, up to 1,000 counters all conveniently located nationwide:

For Cash Payments

  • Celcom and Blue Cube outlets
  • Pos Malaysia
  • TMpoint
  • AgroBank
  • Bank Kerjasama Rakyat (Bank Rakyat)
  • Bank Simpanan Nasional

For Cheque Payments, please make cheques payable to:

  • Celcom and Blue Cube outlets
  • Agrobank
  • Bank Kerjasama Rakyat (Bank Rakyat)
  • Bank Simpanan Nasional
  • Pos Malaysia - POS Malaysia Berhad
Payment Outlets Payment Processing Time
Celcom and Blue Cube Within 15 minutes
Pos Malaysia
TM Point
Agrobank Within 3 working Days
Bank Simpanan Nasional
Bank Kerjasama Rakyat (Bank Rakyat)
 

Our E-Pay payment system offers a powerful payment tool for your convenience. Now with these options, your bill payments are hassle free. You can now save your time and pay your Celcom bills via E-Pay kiosks located at verious petrol marts and convenience stores.

E-Pay Outlets Payment Processing Time
Click here to view the list of outlets Within 15 minutes

Just call the Celcom Customer Service and pay your bills 24 hours a day, 7 days a week.

Call us at : Payment Processing Time
1111 (from your mobile phone) Within 15 minutes
1 300 111 000 (from other operators)
603-36308888 (if you are abroad)

* Only available for locally issued VISA or MASTER card. Payment amount is subjected to a certain limit of payment.

Pay Your Way enables customer to pay postpaid bill using prepaid reload cards. With this service you can pay your postpaid bills or your family & friends postpaid bills anytime anywhere. A service fee of 5% based on your reload denominations will be charged into bill owner's bill.

Example:-
Postpaid Bill   RM50
Pay via Reload   RM50
Service Fee (charged into bill)   RM2.50


Reload Methods Command
Payment for Own Mobile No Payment for 3rd Party Mobile No
SMS Type PAY<space>Reload Code and send to 28882 Send PAY<space>Reload Code<>B number and send to 28882
Direct Dial Dial *111*Reload Code# and press Call Dial *111*Reload Code*B number# and press Call
USSD Menu Dial *111#
Select > My Account > Pay Using Reload > Own Account
Dial *111#
Select > My Account > Pay Using Reload > Other Account