Frequently Asked Questions

My Account

Understand the way your postpaid and prepaid account works, and find quick solutions to common problems on your phone.

Postpaid

Prepaid

SIM card

Online Customer Service (OCS)

SMS

  • Send BOD to 22200
  • Charges:
    Send - RM0.15 /SMS
    Receive - FOC

USSD/Direct Dial

  • Dial *111#
  • Select My Bill
  • Select Check Bill
  • Charges: FOC

You can pay your bills via various channels. Click here for the complete list.

Online Customer Service (OCS)

SMS

  • Send BOD to 22200
  • You will receive an SMS as shown below
  • Charges:
    Send - RM0.15 /SMS
    Receive - FOC

 

USSD/Direct Dial

  • Dial *111#
  • Select My Bill
  • Select Check Bill
  • You will receive an SMS as shown below
  • Charges: FOC
  • You will receive an SMS when your usage is approaching your credit limit
  • You will receive another SMS when your usage has reached 100% of your credit limit

To enjoy uninterrupted service, you are encouraged to make payment or increase your credit limit.

Please refer to the steps below.

Online Customer Service (OCS)

Or simply contact our Celcom Customer Service.

  • Refer to the 1st page of your itemised bill
  • If you are an Online Customer Service (OCS) user, follow the steps below:

If you've not signed up, please click here.

Possible causes:

Checklist:

  • Your bill is paid in full
  • Your usage does not exceed your credit limit
  • Your line may have been temporarily disconnected. You need to make full payment.
  • Click here for the list of payment channels.