What is an Internet Pass?
An Internet Pass offers customers more quota of high-speed Internet and comes in daily, weekly, or monthly validities.

What is an Unlimited Pass?
An Unlimited Pass offers customers unlimited Internet and calls with up to 3Mbps or 6Mbps in weekly or monthly validities. 

How do I subscribe and track my Mobile Internet Pass?
You can purchase any subscription service, track, and manage your account via the Celcom Life app or by dialling *118#. 

Who is eligible to subscribe to the Mobile Internet Pass?

• All existing Xpax Prepaid customers are eligible to subscribe to all Internet Passes (daily, weekly, and monthly) and all Unlimited Passes (daily, weekly, and monthly).
• New Celcom Xpax customers are eligible to subscribe to all Unlimited Passes (weekly and monthly) and selected Internet Passes (Internet Pass RM3 2GB Daily and Internet Pass RM5 4GB Daily). 

What are the benefits of the new Unlimited Passes versus previous Internet Passes?

• The new Unlimited Passes are available to new Celcom Xpax customers only.
• The new Unlimited Passes have their Internet speed capped at up to 3Mbps or 6Mbps.
• The new Unlimited Passes come with Unlimited Calls to All Networks.
• The new Unlimited Passes come with a Hotspot quota.
• The new Unlimited Pass (RM38) comes with an Uncapped Speed Internet quota. This means the user is able to have unrestricted Internet speed after activating it on the Celcom Life app and ultimately giving the user a better video streaming, gaming, or online experience

What do I need to know about the Fair Usage Policy (FUP) for the new Unlimited Passes?

• All the Unlimited Passes are subject to the Fair Usage Policy (FUP).
• This Fair Usage Policy (FUP) applicable for new customers (activation or change starter pack plan starting 7th October 2021).
• Upon Fair Usage Policy (FUP) up to 3Mbps or 6Mbps been fully utilized, any Internet usages will be reduced speed of 512kbps until pass expire. 
• Below is the Fair Usage Policy (FUP) applied to the Unlimited Internet Passes:

What is Mix & Match™ Plan?

Mix & Match™ is a new feature in Celcom Life app and Celcom Online shop that allows customers to customise their own Internet Pass. Customers can choose validity, Internet quota, add-ons, and even premium subscriptions.

When is the launch date?
The launch is on the 19th July 2022.

Who is eligible to enjoy the Mix & Match™ feature?
All new & existing Celcom Prepaid customers

What are the customer benefits of the Mix & Match™ Plan?

• Customers pay for only what they need
• Customers can choose from a wide range of products to customise their own Internet Pass

Where can I customise my plan with Mix & Match™?

• Celcom Life app
• Celcom Online Shop

What do I need to know when customising my Internet Pass with Mix & Match™?

There are 4 categories to choose from: Primary Plan, Essentials, Add-Ons, and Premium Subscriptions. Choosing a Primary Plan is mandatory while Essentials, Add-Ons, and Premium Subscriptions are optional selections

When is the Campaign period?
The campaign commences on 1st December 2022 until further notice.

Who is eligible for this Campaign?
The Campaign is open to all new & existing Celcom Xpax customers within the campaign period. 

What would be the special offers for this Campaign?
You will enjoy the 99GB for selected apps upon subscribing to Mix & Match™.

1. Mix & Match™ Personalise

   Primary Plan (Mix & Match™)	+ Optional Add-Ons
   	Price				Total of App	Quota	Selected Partner	Validity
   30 days	RM5				1 App	99GB/each app	TikTok Instagram Facebook iQIYI YouTube Netflix Viu PUBG MLBB	Follow Mix & Match™ Plan validity
   	RM6				2 App			Follow Mix & Match™ Plan validity
   	RM8				3 App			Follow Mix & Match™ Plan validity

2. Mix & Match™ Best Sellers

   Validity	Price	Calls to All Network	Internet Quota	TikTok / YouTube Quota	5G Service*
   					Speed		Price
   30 days	RM40	Unlimited	30GB	99GB TikTok	4G/5G		FREE
   30 days	RM40	Unlimited	30GB	99GB YouTube	4G/5G		FREE
   30 days	RM50	Unlimited	40GB	99GB TikTok	4G/5G		FREE
   30 days	RM50	Unlimited	40GB	99GB YouTube	4G/5G		FREE

   *5G Service is free of charge (FOC). Limited time only.

   How can I subscribe to this Mobile Internet Pass?
   You can subscribe to any Mix & Match™ plan at all our channels. 

   This 99GB is high-speed?
   Yes. this 99GB is a high-speed internet quota. 

   How can I check my Internet balance quota and validity?
   You can check and manage your account via the Celcom Life app or dial *118*1*1*2#.

   Will my Mix & Match™ Pass auto-renew?
   Mix & Match™ Best Sellers only come with an auto-renewal feature. However, Mix & Match™ Personalise is one-time pass. 

   Can I stop auto-renewal for the Mobile Internet Pass?
    Yes. You may stop auto-renewal via the Celcom Life app. 

   What will happen if a customer doesn’t have sufficient credit upon renewal?
   Auto-renewal will fail, and customers need to reload and re-subscribe to their Mix & Match™. 

   When exactly does my Monthly Mix & Match™ Pass expires?
   The Monthly Mix & Match™ Pass will be valid until 11:59 PM on the 30th day after the successful subscription of the plan. 

What is the Campaign period?
The campaign has ended on 24th May 2023 at 11:59 PM

Who is eligible for this Campaign?
The Campaign is open to all existing and new Celcom Xpax customers only within the campaign period.

What would be the special offers for this Campaign?
You will enjoy FREE RM5 Touch n’ Go credit upon subscribing to a monthly RM40 Unlimited Internet pass. Vouchers are subject to granting while stocks last only.

How will I receive my free RM5 Touch n’ Go credit?
Within 60 days upon subscription, you will receive an SMS to redeem the Free Touch n’ Go Voucher via Celcom Life app and utilize the Voucher Code in Touch 'n Go eWallet application within 14 days. If redemption is not performed within 14 days, your voucher will be forfeited and removed from Celcom Life app.

How do I activate my Touch n’ Go voucher?
After redeeming your Free Touch n’ Go voucher on Celcom Life app, you will need to go to the Touch n’ Go app to activate your free RM5 credit. Please follow the below steps:

1. Launch the Touch 'n Go eWallet application
2. Click “Reload” on the top left corner.
3. Click “eWallet Balance”
4. Enter voucher code under the “Touch 'n Go eWallet Reload Pin” section

Is there an expiry date to activate my Touch n’ Go voucher?
Yes there is. Please redeem to the Celcom Life app to view the voucher expiry date.

What is the Campaign period?
The campaign commences on 16th May 2023 until 31st July 2023.

Who is eligible for this Campaign?
The Campaign is open to all new Celcom Xpax customers who sign up for any Xpax Prepaid Unlimited Internet pass that is RM40 and above (auto-renewal). Exclusive for in-store sign-ups during campaign period only.

Will the extra 5GB will be automatically given to me?
Yes, it will be provisioned automatically to you within 14 days upon successfully subscribing to any of the eligible monthly Internet passes.

What is the validity of the extra 5GB?
The 5GB will be valid for 30 days.