FIRST™ Internet

Frequently Asked Questions

Celcom First Data for PC & Notebook

Celcom First One Plan


Fair Usage Policy

Free Micro SIM

This plan is a bundle package that offers Celcom First Data plan with a USB modem which will be given for free. Customer will get the USB modem for free if they register for either one of our core plans:

  • Celcom First Data Lite
  • Celcom First Data Basic
  • Celcom First Data Advance
  • Celcom First Data Pro
Celcom First Data Lite Basic Advance Contract Period
Monthly Commitment RM48 RM68 RM98 RM138
Data Volume 1.5GB 4GB 6GB 10GB
Free Data Volume N/A 1GB
(12 months)
(12 months)
Speed Up to  7.2Mbps 21Mbps
Registration Fee RM100
Advance Payment RM 50 (RM5 x 10 months)
Special Rebate N/A RM 60
(RM10 x
6 months)
(RM10 x 12 months)
  • Celcom First Data Lite – 1.5GB
  • Celcom First Data Basic – 4GB
  • Celcom First Data Advance – 6GB (Free additional 1GB for 12 months)
  • Celcom First Data Pro – 10GB (Free additional 2GB for 12 months)
You can purchase via:
Call: Celcom Call Centre 1 300 111 000 or 1111 from your Celcom number

Online: Online Customer Service Visit: Any of our Celcom Branch

SMS: Purchase - Send BROADBAND VOL to 22188 from your modem

Check usage - Send VOL STATUS to 22188 from your modem
Yes, customers can purchase USB modem at RM100 or LTE modem at RM399.
This package is available to Malaysians and foreigners over the age of 18 years. Customers must be free of any blacklisting in either Celcom or any other operators.
You would need to bring along the original Identification Card (I/C) or Passport and fill in the application form to subscribe.
Yes, for all Celcom First Data with USB modem bundle package, you are required to pay an upfront payment of RM150 during registration, i.e. RM100 of Registration Fee and RM50 of Advance payment.
Registration fee of RM100 will NOT be reflected in your bill. You will only see the below notification acknowledging the RM100 upfront payment on your first bill under 'Latest Promo' section: 
'Thank you for subscribing to Celcom First Data Modem Bundle package. Celcom hereby acknowledges the receipt of RM100 Registration Fee paid during registration.'

However, you will see RM50 reflected in your first bill as 'Advance Payment'. This amount is allowed to knock off against the first month's usage.
The Registration Fee is a new charge introduced for all Celcom First Data with USB Modem Bundle packages. This fee is a one off charged upon registration and is separated from the monthly package value.
These packages can be subscribed from all the Authorized Celcom Dealers and Blue Cube nationwide.
USB modem that will be supplied together with these plans. The key specifications of USB modem are as below:
  • Plug and Play
  • Supports GSM/GPRS/EDGE 850/900/1800/1900 MHz
  • HSDPA data service of up to 21.6Mbps
  • HSUPA data service of up to 5.76Mbps
  • Supports Windows XP SP2/SP3, Windows Vista SP1/SP2, Windows 7
  • Mac OS X 10.5, 10.6 and 10.7 with latest upgrades
Yes, the USB Modem comes with a 12 month warranty period.
You can claim warranty for the faulty modem, car charger and wall plug from TenTen Authorized Service Centers nationwide. Should the modem be deemed faulty, there will be on a one to one swapping of the modem within the warranty period. Please refer to the warranty card for information on the Service Centers.
Yes. Effective 1 April 2015, 6% GST shall apply, replacing the current 6% service tax in your monthly bill. The rates in your plan remain the same. To help you understand the implementation of GST on our products and services, please click here.