Celcom First Data

Frequently Asked Questions

General

Celcom First Data for Youth Plan

Celcom First Data with PC & Notebook

Celcom First Data for Mobile Device

Portal WiFi

Net Safe

Musicube FAQ

Fair Usage Policy

Free Micro SIM

Mobile First Data enables users to utilise high-speed Internet connectivity while on the go. This would mean customers can access the broadband connectivity without being stationed in a particular area wirelessly.

Celcom First Data is a mobile broadband service that runs on Celcom's 3G and HSDPA network.

3G or third generation is the generic term used for the next generation of mobile communications systems. This technology enhances mobile services available today and offer multimedia rich content, high speed Internet access and the ability to view live video footage (Video Calls) while offering transmission speeds of up to 384kbps thus enhancing the Internet browsing experience.

HSDPA- (High-Speed Downlink Packet Access) is a new mobile telephone protocol sometimes referred to as a 3.5G or 3G technology. HSDPA is an evolution of the 3G standards, and increases the data download speeds for mobile devices with capability to offer data transmission speeds of up to 7.2Mbps (in Celcom we offer speeds of up to 3.6Mbps).

Celcom offers great packages that will cater to any needs it may be. Click here

Occasional User Speed (Downlink) Tariff (RM)
Pay-Per-Use Up to 3.6 Mbps 0.10sen per 10KB*
(Max of RM250.00)

*NO more worries on your Internet pay per use bills being extremely high as Celcom will NOT be charging for usage more than RM250 per month. So the maximum you would pay per month on the Pay Per Use First Data Package will be RM250. If you are an individual that only accesses the Internet occasionally for simple Internet use (NOT heavy data downloads) then this First Data Plan is right choice for you. If you are already a Celcom 3G Postpaid or Celcom 3G Xpax Prepaid Line than this plan comes as a default service.


Lite User Speed (Downlink)
Daily Unlimited Up to 384 Kbps

RM6 /24hours


If you are an individual that has a need to access the Internet service a few times in the month (less than 9 times) but require heavy internet usage (Heavy Data download/ surfing) then this First Data Plan is the right choice for you.

If you are already a Celcom 3G Postpaid or Celcom 3G Xpax prepaid Line than to enjoy this plan all you need to do are 4 simple steps:.

Step 1 - Dial *118#
Step 2 - A Menu will appear. Select Celcom First Data.
Step 3 - An updated Menu will appear. Type 1 to Subscribe to Daily Unlimited First Data or Type 2 to Subscribe to Weekly Unlimited First Data.
Step 4 - An updated Menu will appear. Type 1 to confirm subscription.

From the time you confirm your subscription, you will enjoy 24hours continuous unlimited broadband access at a flat rate of RM6 or 7 days continuous unlimited broadband access at a flat rate of RM20 depending on the option you have chosen.


Frequent Users
First Data Entry Up to 384 kbps RM48.00 per month
First Data Basic (3G) Up to 512 kbps RM68.00 per month
First Data Advance (HSDPA) Up to 3.6 Mbps RM98.00 per month

These plans are for individuals who require broadband internet connectivity on almost a daily basis.

First Data basic package are for individuals who require broadband internet connectivity on almost a daily basis but do not need very fast connections for simple internet surfing

First Data advance package are for individuals who require broadband internet connectivity on almost a daily basis and need very fast connections for heavy downloads/ internet surfing.

If you are already a Celcom 3G Postpaid customer you have the option of either attaching it to your current Celcom 3G Postpaid Line or Obtaining a Separate Stand Alone Account and SIM for a Internet Only Package.

All plans above cater for true mobility, high quality and fastest speeds.

** 7 Day Money Back Guarantee only applies to Monthly Data Only Packages authorized by Celcom. This guarantee excludes all voice plans and Blackberry packages.

CELCOM ONLINE CUSTOMER SERVICE
Manage your account, pay bills and more online.
E-BILLING
View and manage your itemised bills online for FREE. To sign up, call 1300 111 000 or 111 from a Celcom mobile or visit any Celcom branch.
TAX RELIEF
Get RM500 tax relief when you subscribe to Celcom First Data.
ADDITIONAL VOLUME FROM AS LOW AS RM15
Purchase additional volume easily via Online Customer Service or dial 1 300 111 000 or 111 from a Celcom mobile or visit any branch.
AUTO BILLING
Subscribe to Auto Billing and get a 5% discount.
CHECK YOUR Celcom First Data COVERAGE
Check if your location has broadband coverage through SMS or via the website.

SMS
Current location:
SMS "First Data here" to 21122

Other specific location:
SMS "First Data<location>" to 21122
e.g. "First Data jalan usahawan, cyberjaya"

WEB
Visit www.celcom.com.my/broadband/coverage

 

Customers to walk-in to any one of our branches, Blue Cube outlets or dealers located strategically nationwide.

No, the voice package is optional. Following are the options you can consider:

  • Attaching the First Data Service on to your existing Voice Line (Minutes Plan / Normal Postpaid).
  • Obtaining a new Voice (Minutes Plan / Normal Postpaid) line and attaching the First Data Service to this plan.
  • Obtaining a Stand Alone First Data Service – Pure Internet package.
  • Obtaining a Celcom First Data Prepaid Pack that requires 0 monthly commitments, no registration requirements and instant connectivity

Yes, you will be able to send SMS straight from your Celcom First Data Manager. SMS will be charged at RM0.15 per message across all networks.

For First Data standalone services or new registration, you are required to fill in the application form and provide us with a copy of your identification card.

For existing voice plan users that would like to attach their broadband service to their existing lines, they are required to fill in the service change request form.

As for the Celcom First Data Prepaid Pack no registration is required. You will be instantly activated.

Customer subscribing to a Data Only (Standalone First Data) package is required to pay an upfront payment of:

Plan Upfront Payment
Data Only Data Only +
Modem*
Celcom First Data Lite RM48 RM150
Celcom First Data Basic RM68 RM150
Celcom First Data Advance RM98 RM150
Celcom First Data Pro RM138 RM150

*Upfront payment of RM150 includes Registration fee of RM100 and Advance payment of RM50


Registration Payment
BroadBand Lite RM48.00
BroadBand Basic RM68.00
BroadBand Advance RM98.00
BroadBand Pro RM138.00
BroadBand Basic + Voice Plan = Advance Payment for only Voice Plan
(i.e if BroadBand Advance + CE50 Minutes then advance payment will be RM50.00)
BroadBand Advance + Voice Plan = Advance Payment for only Voice Plan
(i.e if BroadBand Advance + CE50 Minutes then advance payment will be RM50.00)

As for the hardware bundle programs, please refer to the individual program mechanics for the advance payment requirements.

Upon subscription, a customer has a 7 day cooling off period. During this period, should the customer be dissatisfied with the service for the following reasons:

  • Poor Service Quality
  • Poor / No Coverage

Then the customer can request for termination. However this request must reach any of Celcom's branches within the 1st 7 days upon the subscription for non bundle packages (First Data Basic and First Data Advance).

For the bundled packages highlighted below customers are required to terminate their services within 7 days at the branch that they had originally purchased the package from:

  • Celcom First Data Lite + Modem
  • Celcom First Data Basic + Modem
  • Celcom First Data Advance + Modem
  • Celcom First Data Pro + Modem

The Money Back guarantee is a system controlled service and all payments will be paid via Celcom finance division. Celcom will issue a cheque to the registered user one month from the termination date. However should the user have International roaming attached to their plan, then this will follow the existing roaming refund policy.

  • Customers must ensure that their termination request is made at a branch or dealers outlet (depending on package) within 7 days of service subscription.
  • Customers who have made an upfront payment for the package, namely the broadband stand alone subscribers can obtain the full refund on the payment offsetting any non Internet related usage (content downloading, MMS, Data Roaming and others)
  • ustomers who had not made an upfront payment for the broadband service, namely customers attaching the service to an existing voice line will not be charged for any broadband usage during the first 7 days.
  • Any advance payment will be offset against any content download, mms or roaming charges.

While you can connect to the local service provider to obtained broadband services (subject to availability in that particular country) the charges will in accordance to the roaming charges as predetermined by that provider.

In other words, you will still get charged Roaming Pay Per Use rates on top of your Celcom First Data plans

Depending on the package that you have chosen, for non-bundled packages upon successful registration, Celcom will issue you a USIM card that will enable your Internet connectivity. As for the bundled packages, you will then receive a USIM along with the modem depending again on your subscription.

Depending on the package that you have chosen, for non-bundled packages upon successful registration, Celcom will issue you a USIM card that will enable your Internet

Plan Price (RM)
Celcom First Data Lite RM 150
Celcom First Data Basic RM 200
Celcom First Data Advance RM 250
Celcom First Data Pro RM 400

You can claim warranty for the faulty modem from the Celcom Authorized Dealers where the modem was initially purchased from. The details of these centers are printed in the Warranty Card of the modem. Should the modem be deemed faulty, there will be on a one to one swapping of the modem within the warranty period.

For cases of early termination, you have to return the modem during termination within 7 days. The modem must be in good working condition without any physical damage to the modem. After 7 days regardless of contractual plans or not, you do not need to return the modem.

A USIM (Universal Subscriber Identification Module) card is a Mobile SIM card with 3G capabilities. This card will serve you with the Celcom First Data service.

You will require to walk-in to any of our Celcom Branches to replace this card. Please ensure that you do this as soon as possible as any usage charges* incurred during this period will be honored by the owner.

*Content Download & Roaming Charges

You will be charged RM5.00 for the SIM card replacement.

You can access the Internet by using one of the following devices:

  • Phone
  • Phone as a Modem
  • PCMCIA or PCI Express Datacard
  • USB Modem

Surf on your mobile
Connect directly to the Internet from your 3G, HSDPA or GPRS enabled mobile phone.

Use your mobile as a modem
Configure your 3G, HSDPA or GPRS enabled mobile phone as a modem for your laptop or notebook.

Using a Data card
Connect a PCMCIA or PCI data card to your laptop, notebook or PC as a modem.

Plug and Play USB Modem
Celcom provides USB modems that can connect to your laptop or notebook without having to install any drivers.

RM100 deposit applies to foreigners for packages with or without modem.