SME & Corporate
    Roaming & IDD

    Plans

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This Service (as hereinafter defined) is made available by Celcom subject to this general terms and conditions for the FIRST™ Postpaid Plans (“General Terms and Conditions”). The specific terms and conditions (“Specific Terms and Conditions”) of each Plan (as hereinafter defined) are made available on our website. You acknowledge that you have read and fully understood the Terms and Conditions (as hereinafter defined). Your use of the Service, upon Activation, constitutes an unconditional acceptance to be bound by the Terms and Conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with the Terms and Conditions. You further acknowledge that Celcom’s Fair Usage Policy governs your subscription to the Service and in the event of any inconsistency between the Fair Usage Policy and the Terms and Conditions, the Terms and Conditions shall prevail. 

    In the event of any inconsistency between the English version and the Bahasa Malaysia version (if any) of this General Terms and Conditions, the English version shall prevail.

    1. Definitions
      For the purpose of the Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
      “Account” means an account opened for you with Celcom for subscribing to the Service. 
      “Activation” or “Activated” means the point in time when the Service is activated in Celcom’s system.
      “Addendum” means any addendum(s) executed by you and accepted by Celcom for value added, supplemental or additional Services.
      “Agreement” means the completed Registration Form and the Terms and Conditions including any Addendum and all subsequent amendments and variations to the Terms and Condition and Addendum.
      “Celcom” means Celcom Mobile Sdn Bhd (Company No. 27910-A).
      “Celcom’s System” means the telecommunication system utilised by Celcom in providing the Service.
      “Credit Limit” means the limit on monthly charges as may be imposed by Celcom at its sole and absolute discretion from time to time.
      “Content” means any contest, java games, information, text, sound, music, software, photographs, videos, graphics, data messages or other materials received by you including but not limited to VAS.
      “Donor Network Operator” or “DNO” means a mobile service provider from which a Mobile Number has been or is to be ported out. 
      “Internet Quota” means the allocated monthly Internet quota for each Plan under the Service as specified in the respective Specific Terms and Conditions. 
      “Internet Add On” means the additional Internet quota available for purchase in the event of full utilization of the Internet Quota, which purchase is subject to its terms and conditions.
      “Mobile Device” means a wireless device together with accessories for the use of the Service.
      “Mobile Number” means the mobile number assigned to you by Celcom.
      “Mobile Number Portability” or ”MNP” means your ability to change from one mobile service provider to another and retain your Mobile Number.
      “Over the Top” or OTT Mobile Content

      means the delivery of over the top:

      1. audio, video, and other media over the Internet, or
      2. messaging which provides instant messaging services as an alternative to text messaging services; or
      3. any other content to be introduced by Celcom from time to time.
      “Plan(s)” means the packages or promotional packages offered by Celcom under the Service which list of packages or promotional packages may be varied revised, withdrawn or amended by Celcom from time to time. 
      “Principal User” refers to you or in the case of a company, any person nominated by the company to be the Principal Account holder.
      “Recipient Network Operator” means a mobile service provider to which a Mobile Number has been or is to be ported in. 
      “Registration Form” refers to Celcom FIRST™ Registration Form duly completed by you to subscribe to the Service, which has been accepted and approved by Celcom. 
      “Service” means mobile telecommunication services to be provided by Celcom to you pursuant to the Agreement specifically known FIRST™ Postpaid Plans.
      “Service Migration” refers to the application by FIRST™  Postpaid Plans customers to migrate to Celcom prepaid plan.
      “SIM Card” means the microprocessor card provided by Celcom which is inserted into the Mobile Device and contains a personal identification number (PIN) for access into the Service. 
      “SKMM” means Suruhanjaya Komunikasi dan Multimedia Malaysia also known as the Malaysian Communications and Multimedia Commission, established under the Communication and Multimedia Commission Act 1998.
      “Starter Kit” means the pack sold by Celcom containing the SIM Card and a user guide.
      “Supplementary SIM Card” means the Supplementary SIM Card which has been issued at the Principal User’s request to a third party approved by Celcom.
      “Supplementary User” means a third party approved by Celcom to be a supplementary user of the Service at your/Principal User’s request. 
      “Terms and Conditions” means the General Terms and Conditions and the Specific Terms and Conditions of each Plan as may be varied or modified from time to time at Celcom’s sole discretion. For the avoidance of doubt, policies, procedures and user guide in the Starter Kit shall also constitute the Terms and Conditions. 
      “Value Added Service” or “VAS” means additional functions, features or facilities which are currently available or will be made available by Celcom from time to time and may be subscribed to and/or used by you in connection with the Service to enable you to access and use information, data, content, WAP and other interactive applications and/or services over the Internet and/or intranet.
      “Working Days” means save for the states of Johor, Kedah, Kelantan and Terengganu Mondays to Fridays excluding public holidays and Sundays. In the states of Johor, Kedah, Kelantan and Terengganu, Saturdays to Wednesday and Thursday excluding public holidays and Fridays. 
      “You” or “Your” refers to the person aged eighteen (18) years and above and authorised to use the Service subject to the Terms and Conditions herein and/or an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Registration Form. 
    2. Period of Agreement
      1. This Agreement shall take effect from the Activation date of the Service and shall continue to be in force until terminated in accordance with the Terms and Conditions.
         
    3. Additional Service
      1. Upon subscription to the Service, you may subscribe to the following additional services:
        1. FIRST™ 1+5 Family Plan Supplementary lines under FIRST™ 1+5 Family Plan to be enjoyed by your Supplementary User(s) subject to its terms and conditions and the following:
          1. FIRST™ 1+5 Family Plan shall be registered under your name as the Principal User;
          2. you shall be allowed to register for up to a maximum of five (5) lines under the FIRST™ 1+5 Family Plan. Notwithstanding the aforementioned, Celcom reserves the right at its absolute discretion to determine the number of lines that you may register under FIRST™ 1+5 Family Plan;
          3. you shall be responsible to ensure that all lines registered under the FIRST™ 1+5 Family Plan is used in compliance with the Terms and Conditions and accordingly you shall be held liable for any acts or omission which are in breach of the Terms and Conditions done by your Supplementary User(s);
          4. you shall be liable to pay all the relevant charges and amounts payable to Celcom as reflected in the respective supplementary line’s bill (if applicable);
          5. in the event that you perform a Service Migration in accordance with Clause 12 below, all the supplementary lines registered under the FIRST™ 1+5 Family Plan shall be required to undergo the Service Migration as well; and
          6. notwithstanding the aforementioned, all provisions in this General Terms and Conditions shall be equally applicable to any and all supplementary lines under the FIRST™ 1+5 Family Plan subscribed by you under this Clause 3.1.1.
        2. International Roaming Services, subject to the following:
          1. you may enjoy our International Roaming Services known as Celcom Passport™ or any other brands to be introduced by Celcom from time to time subject to its terms and conditions and the Specific Terms and Conditions of the Plan that you subscribe to;
          2. the International Roaming Services are made available in certain countries outside Malaysia. You may view the list of the countries applicable for the International Roaming Services here;
          3. you may register for the International Roaming Services at Celcom Blue Cube or by calling Celcom’s customer service at +6019 601 1111 subject to the requirements for International Roaming Services as prescribed on our website;
          4. Celcom reserves the right to determine your eligibility to subscribe to the International Roaming Services; and
          5. upon subscription to the International Roaming Services, you shall be responsible to pay the relevant charges based on the roaming country’s rates, the preferred network’s rates, Celcom’s pay per use rates, Celcom’s prevailing rates and/or any other charges imposed by Celcom from time to time.
        3. Value Added Services (“VAS”) and/or OTT Mobile Content are subject to the following:
          1. you may subscribe to or purchase the VAS or OTT Mobile Content provided by Celcom from time to time subject to the Terms and Conditions of the respective VAS or OTT Mobile Content;
          2. you acknowledge that your ability to access and use the information via the VAS or OTT Mobile Content depends on the features and functionality of your Mobile Device and the nature and quality of the information being accessed via the VAS or OTT Mobile Content;
          3. Celcom does not represent, warrant or guarantee that your Mobile Device will be able to access the VAS or OTT Mobile Content; and
          4. Celcom reserves the right to withdraw the VAS or OTT Mobile Content provided to you at any time with or without notice and Celcom shall not be liable for any losses or damages suffered by you or any third party due to such withdrawal.
        4. other additional services introduced by Celcom from time to time.
           
      2. Plan(s)
        1. If your subscription to the Service is made pursuant to a specific Plan, you agree and acknowledge that your subscription to the Plan shall be subjected to the Specific Terms and Conditions applicable to the that Plan.
        2. Celcom reserves the right to withdraw the Plan(s) or any part thereof at any time without assigning reasons for such withdrawal and migrate you to another Plan or promotional plan as Celcom deems fit.
           
    4. Internet Service
      1. Your subscription to Internet Service shall commence on the Activation date of the respective FIRST™ Postpaid Plan that you subscribe to and shall continue to be effective until the termination of said respective FIRST™ Postpaid Plan.
      2. The Internet Service shall be automatically throttled upon your full utilisation of:
        1. Basic Internet or Internet Quota (whichever is applicable) or;
        2. Internet Add On.
      3. You will receive an SMS notification upon your full utilisation of the Internet Quota for your respective Plan and the Internet speed will be throttled to 64kbps. You may purchase additional Internet Add On to continue using the Internet at the regular speed. Full utilisation of Internet Add On will also be subject to throttling of Internet speed at 64kbps. For the avoidance of doubt, this clause 4.3 applies to all Plans under the Service.
      4. Your Internet Service package, allocation and terms of use shall be as stated in the Specific Terms and Conditions of the Plan you subscribe to.
      5. You agree that Celcom:
        1. (a)    reserves the right to manage your allocated bandwidth including but not limited to reducing your speed, suspend or terminate your bandwidth to the Internet Service to ensure that fair access to all Celcom customers on the same network with or without prior notice to the you as prescribed in Celcom’s Fair Usage Policy;
        2. may, at its sole discretion, automatically disconnect your access to the Internet Service after a period of your inactivity, which may vary from 20 minutes to 30 minutes to allow maximum network performance.
      6. You shall not use the Internet Service to run programs or servers that provide network content or connectivity to any third party not at the location where the connection is installed (including but not limited to FTP, HTTP, game, newsgroup, proxy, and IRC servers).
      7. To avoid pay-per-use Data charges upon full utilisation of the allocated Internet Quota, you shall be responsible to:
        1. turn off the Internet Service if it is not in use as your Mobile Device may be auto-connected to the Internet without your knowledge. Celcom shall not be held responsible or liable for the charges imposed on you for your failure to comply with this provision;
        2. turn off the auto update feature on your Mobile Device (if any) to ensure that your Mobile Device does not connect to the Internet and perform updates automatically which would incur pay-per-use Internet data charges (“Internet Charges”);
        3. ensure that your Mobile Device is not infected with any virus which may result in high usage of the Internet Service; and
        4. to pay the charges for the usage of the Internet Service whether authorised by you or not.
           
    5. Your Responsibility
      1. You shall:
        1. ensure the compatibility of your Mobile Device with Celcom’s System. In the event that changes and upgrades are introduced to Celcom’s System, you shall be responsible to ensure the continued compatibility of your Mobile Device and you shall have no claim whatsoever against Celcom arising therefrom. Celcom shall in no way be responsible to ensure the compatibility of your Mobile Device to the changes and upgrades introduced;
        2. comply with all notices or instructions given by Celcom from time to time in relation to the use of the Service and the SIM Card;
        3. ensure that the Mobile Device used with the SIM Card is legally owned by the Principal User or Supplementary User;
        4. be responsible for all equipment and software necessary to use the Service and also for the security and integrity of all information and data transmitted, disclosed and/or obtained through the use of the Service;    
        5. be responsible for all usage of and charges for the Service including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to the Terms and Conditions in a timely manner;
        6. be fully responsible for any voice or data transmitted or broadcasted by you or persons using your Mobile Device or Mobile Number;
        7. keep your personal identification number (PIN) of your SIM Card confidential at all times and not release the PIN to any person;
        8. comply with all applicable laws of Malaysia relating to the Service, including without limitation to the Communication and Multimedia Act 1998 and its subsidiary legislation, other acts, statutes, by-laws, rules and regulations issued by relevant government and regulatory agencies which may be amended from time to time;
        9. take all reasonable steps to prevent fraudulent, improper or illegal use of the Service;
        10. cease to utilise the Service or any part thereof for such period as may be required by Celcom;
        11. report immediately to Celcom upon the discovery of any fraud, theft, loss, unauthorised usage or any other occurrence of unlawful acts in relation to the Mobile Device or the SIM Card and its use. You agree to lodge a police report whenever instructed by Celcom and to give Celcom a certified copy of such report; and
        12. indemnify and shall keep indemnified Celcom from any loss, damage, liability or expense, arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising from the Content transmitted, received or stored via the Service or part thereof and for all other claims arising out of any act or omission of your or any unauthorised use or exploitation of the Services or part thereof.
      2. You shall not use the Service:
        1. to cause embarrassment, distress, annoyance, irritation, harassment, inconvenience, anxiety or nuisance to any person;
        2. to cause excessive or disproportionate load on the Service or Celcom’s System;
        3. for any unlawful purposes including but not limited to vice, gambling or other criminal purposes whatsoever or for sending to or receiving from any person any message which is offensive on moral, religious, communal or political grounds, or is abusive, defamatory or of an indecent, obscene or menacing character;
        4. for any purpose which is against public interest, public order or national harmony;
        5. use, permit or cause to be used the Service improperly or for any activities which breach any laws, infringe a third party’s rights, or breach any directives, content requirements or codes promulgated by any relevant authority including activities which will require Celcom to take remedial action under any applicable industry code or in a way interferes with other users or defames, harasses, menaces, restricts or inhibits any other use from using or enjoying the Service or the Internet;
        6. to transmit or post any content that contains any harmful, damaging or destructive programs; or
        7. in contravention to Celcom’s Fair Usage Policy.
           
    6. Celcom’s Rights
      1. Celcom reserves the right to make any alteration or changes to the Service, or any part thereof, or suspend the Service or any part thereof without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
      2. Celcom reserves the right at its absolute discretion, from time to time, to vary, add to or otherwise amend the Terms and Conditions or any part thereof, and such amendments shall be published on Celcom’s website. Your continued use of the Service after the effective date of any variation, addition or amendments to the Terms and Conditions shall constitute your unconditional acceptance of such variations, additions or amendment.
      3. Unless otherwise notified by you, you agree that Celcom may send you notifications relating to promotional and marketing activities from time to time.
      4. Celcom may extract any Short Message Service (SMS) details or Personal Information or any other data from you which is required to be used as evidence in court and/or when necessary in the event of a suspected and or proven misuse of the Service.
         
    7. Personal Information
      1. You agree that by executing the Registration Form or by continuing to use the Services, you are giving consent to Celcom that the information collected by Celcom from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Notice as posted on our website here and Personal Data Protection Act 2010. You are advised to read our Privacy Notice to understand your rights with regards to your Personal Information.
         
    8. Disclaimer
      1. This Service is provided on an “as is” and “as available” basis. Celcom disclaims all liability and makes no express or implied representation or warranties of any kind in relation to the Service including but not limited to: 
        1. availability, accessibility, timeliness and uninterrupted use of the Service; and
        2. sequence, accuracy, completeness, timeliness or the security of any data, Content or information provided to you as part of the Service.
      2. Notwithstanding Clause 7.1, above, the availability and speed of the Service shall be subject to the following:
        1. Celcom’s network availability;
        2. the Mobile Device and WiFi enabled device capability, including but not limited to the coverage, location, use of the WiFi enabled device, Celcom’s network traffic and the type of data being transmitted by you;
        3. the traffic and the volume of users using the Service; and
        4. your connection to the Service by using a WiFi enabled device.
           
    9. Celcom’s Liability
      1. Celcom shall not be liable for any costs, loss or damages (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your usage of the Service or for whatsoever reason under the Agreement
      2. Notwithstanding the foregoing, you agree that Celcom’s entire liability in contract, tort (including negligence or breach or statutory duty) or otherwise to you (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum of RM500.00 or the total of your charges in the three (3) months preceding the relevant event(s), whichever is lower.
         
    10. Content
      1. The Content provided by Celcom via the VAS is provided by Celcom or third parties. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the VAS, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties.
         
    11. SIM Card
      1. The SIM Card shall remain the property of Celcom at all times and shall not at any time pass to you. Celcom grants you the right to use the SIM Card for the purposes of the Service. The SIM Card must be returned to Celcom on demand. Risk passes to you immediately upon the execution of this Agreement.
      2. The Service and/or features to be provided under the SIM Card will depend on the type of Mobile Device used.
      3. You must not transfer the SIM Card to any other person without Celcom’s prior written consent.
      4. In the event of loss, theft, cloning and/or unauthorised use of the SIM Card, you shall immediately notify Celcom. Replacement of a SIM card is subject to such payments as may be prescribed by Celcom.
      5. Celcom shall only replace a defective SIM Card at no cost if the defect is proven to Celcom’s satisfaction to be caused by the manufacturer or supplier provided that you return such defective SIM Card to Celcom within fourteen (14) days from the date the Service is Activated.
         
    12. Mobile Number Portability (if applicable)
      1. Celcom, being the Recipient Network Operator, will process your application for mobile number porting within one (1) day, subject however, to the approval by the Donor Network Operator.
      2. You may experience service disruption with your existing mobile number during the porting in activity from the Donor Network Operator to Celcom’s network. If you experience any service disruption, you are advised to call Celcom’s Customer Careline at 1300 111000 or 1111. Celcom may, upon receipt of MNP request from you, notify you by way of SMS the progress of your MNP request.
      3. The mobile number that you request for porting (i) must be within the range of mobile numbers as approved by Malaysian Communication and Multimedia Communication (SKMM) from time to time, subject however to the existing geographic numbering requirements; and (ii) is subject to the approval of the Donor Network Operator.
      4. Mobile number which has been suspended, terminated, blacklisted on the defaulters database and/or barred shall not be eligible for MNP option.
      5. You hereby agree and undertake to Celcom that you are the registered user of the mobile numbers and/or authorised Principals for all the supplementary lines (if any).
      6. You may request to port in to Celcom’s Network for and on behalf of a third party provided you have submitted the following documents:
        1. An authorisation letter signed by the registered user of the third party mobile numbers;
        2. A photocopy of the third party national registration identity card / military ID / passport; and
        3. A photocopy of your national registration identity card / military ID / passport.
      7. You shall ensure the identification of national registration identity card provided is valid and the third party is not blacklisted from the defaulter database.
      8. You shall be responsible to fully settle all outstanding bills and charges from Donor Network Operator prior to your request for porting, failing which your request for MNP may be interrupted.
      9. If you are the Principal account holder, where you are solely responsible for all supplementary lines subscribed under your account, you are only allowed to port in if all supplementary lines under your account are porting to Celcom.
      10. You shall ensure that usage of your existing service with the Donor Network Operator does not exceed the credit limit set by your Donor Network Operator.
      11. You may only request for MNP if your existing service with the Donor Network Operator is not under contract. In this instance, you may only proceed with your request for MNP if you terminate the contract with the Donor Network Operator and the cost of such termination shall be borne by you. Celcom shall not be responsible and/or liable for any and all losses, damages and/or misappropriation arising from this termination of your services with Donor Network Operator and you shall indemnify Celcom from any liability arising thereof.
      12. All services including Value Added Services associated with your SIM card and mobile numbers provided by the Donor Network Operator will be terminated upon successful MNP activation by Celcom.
      13. You shall be solely responsible for all charges incurred by you, including but not limited to any and all outstanding payments and penalties charges due and imposed to you by the Donor Network Operator. Service may be interrupted in the event there is non-payment of any outstanding charges owing by you to the Donor Network Operator.
      14. For prepaid service, any remaining credit in your existing prepaid mobile number will forfeited by the Donor Network Operator upon successful activation of your Service by Celcom;
      15. You are allowed to port from prepaid services of the Donor Network Operator to postpaid Service. However, you agree and accept that all porting requests are subject to the respective Celcom Terms and Conditions for new registration.
      16. Celcom may impose a fee up to a maximum of Ringgit Malaysia Twenty Five (RM25.00) for every number that you request for porting and no refund shall be made for any rejection, cancellation, unsuccessful or withdrawal of the porting request due to any reason whatsoever.
      17. If the mobile number which you request for porting is not approved by Donor Network Operator for any reason whatsoever, upon resolving the matter with the Donor Network Operator, you may continue with your application for MNP, subject to any processing charges which shall be borne by you.
      18. If: Celcom may, at its sole discretion cancel your request for MNP.
        1. Celcom does not receive any instruction from you within thirty (30) days from the date your request for MNP is rejected by the Donor Network Operator; or
        2. approval from the Donor Network Operator is not obtained within twenty one (21) days from the date of your application.
           
    13. Service Migration
      1. This Clause 12 shall only be applicable to you if you are a:
        1. FIRST™ Postpaid Plan customers who chose to migrate to any Celcom prepaid plan; or
        2. Celcom prepaid plan customers who chose to migrate to the FIRST™ Postpaid Plan.
      2. Any Service Migration request shall be subjected to the following:
        1. Celcom shall at its absolute discretion be entitled to accept or reject your request for Service Migration;
        2. you may request for Service Migration at any Celcom branch, Blue Cube outlet and Celcom Certified Partners from your current subscription of the prepaid plan to postpaid service and shall maintain your Mobile Number;
        3. you shall not be charged for the Service Migration. However, you shall be required to pay an upfront fee based on the Plan that you subscribe to;
        4. prior to the Service Migration, you shall acknowledge your Account status as reflected in the account slip issued by Celcom (“Account Slip”) for any outstanding balance owed (for postpaid service) and or network access from the current prepaid account balance and termination of existing VAS;
        5. for Service Migration from Celcom prepaid plan to FIRST™ Postpaid Plan:
          1. any unutilised commitment fee shall be forfeited. However, any unutilised credit balance shall be carried forward;
          2. the airtime balance reflected in the Account Slip as acknowledged by you shall be transferred as credit balance into your newly registered FIRST™ Postpaid Plan Account and shall be reflected in the bill in accordance with the billing cycle chosen by you;
          3. Celcom shall not entertain any dispute on the transfer of airtime or credit balance;
          4. all existing promotions including but not limited to FREE Airtime Rebate, Airtime Bonus and VAS enjoyed by you under your existing Account shall be terminated and discontinued automatically upon your request and acceptance of the Service Migration;
        6. in the event of Service Migration from FIRST™ Postpaid to Celcom prepaid plan, any overpaid balance from your FIRST™ Postpaid Plan account of RM10.00 and above shall be returned to you via cheque; and
        7. upon successful Service Migration, you shall not be allowed to migrate back to your original plan until the completion of the entire first month’s billing cycle (if applicable).
           
    14. Billing and Payment Due Date (if applicable)
      1. You shall be responsible for all usage of and charges for the Service including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to the Terms and Conditions in a timely manner, even if you have exceeded the Credit Limit.
      2. You shall be charged for the Service in accordance with Celcom’s prevailing pricing plan or applicable Plan chosen by you in the Registration Form. Upon the expiry of the Plan, you shall be charged with Celcom’s current prevailing rates for the Service, if any.
      3. Celcom may introduce other modes of billing from time to time by giving you prior notice.
      4. You must pay Celcom on or before the date specified in your respective bill (“Due Date”) without the need of any further notice. You may make such payment at any Celcom service centres, call centres, branches, payment kiosks, agencies or through collection agents duly authorised by Celcom.
      5. Subject to Clause 13.4 above, if any fees or charges remain unpaid after the Due Date, Celcom may charge interest at the rate of 1.5% per month (“Late Payment Interest”) on such overdue amount. Celcom at its sole discretion may waive or revise any Late Payment Interest or charges.
      6. If you have more than one Account with Celcom, Celcom may transfer any credit or debit balance under one Account to another to settle any outstanding charges without any prior notification to you.
      7. Unless otherwise stated in the bill or elsewhere, all charges are payable in Ringgit Malaysia.
      8. In the absence of fraud or manifest error, Celcom may rely on each bill as conclusive evidence against you of the accuracy, completeness and truth of all matters stated in it unless you dispute the bill in the manner stated below.
      9. You are responsible for paying all charges without any counterclaim, deduction, set off or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
      10. Celcom reserves the right to suspend, or disconnect the Services if any bill or part thereof shall remain unpaid after the Due Date, and Celcom shall not be liable to you in any way for the suspension. A reconnection fee of RM10.00 or such other amount at Celcom’s discretion may be imposed on you for reconnection of the Service upon the expiry of the suspension.
      11. Subject to Clause 13.10 above, Celcom may suspend, or disconnect the Service unless you make full settlement of amounts due irrespective of whether such amounts have exceeded the Credit Limit or you have not received the bill.
      12. Any dispute regarding billing must be communicated to Celcom in writing within one (1) month from the date of the bill failing in which, the bill is deemed to be accurate. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you shall promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have six (6) months to do so from the date of such payment. If the dispute is resolved in Celcom’s favour, you shall pay the disputed amount immediately plus late payment interests, any legal costs and collection expenses incurred by Celcom.
      13. Celcom may notify you on any transaction of debit balance under your inactive Account to your active Account.
      14. Celcom shall be entitled at its sole discretion to vary the amount of deposit, fees and any other charges for the Services, the Plans or part thereof and to change the billing cycle, with or without prior notice.  Where reasonably practicable, we will give you prior notice of such changes by way of written notice, electronic mail, our bill, our website or such other forms deemed appropriate.
         
    15. Auto Billing (if applicable)
      1. Celcom may, at its discretion, allow your bills to be paid through a third party credit or charge card, or via tele-payment (by a third party credit or charge card via telephone) or other means of payment (“Auto Billing”) subject to the Terms and Conditions of the Auto Billing as provided on Celcom’s website.
      2. You must make a separate application for the Auto Billing at selected Celcom outlets, which shall only be applicable for settlement of periodic bills.
      3. Any outstanding bills prior to the commencement date of the Auto Billing must be settled by you in the ordinary manner.
      4. If you chose to register for the Auto Billing, you shall be responsible to inform Celcom immediately if your credit or charge card is lost, stolen, expired or terminated or if you want to terminate the Auto Billing feature.
      5. In the event that Celcom fails to make the deduction or settlement of your bill through Celcom’s processing bank, Celcom shall not be held liable to you in any way for such failure and you must make the payment for outstanding amounts before the Due Date or before your billing cycle date.
      6. By registering for the Auto Billing, you authorise Celcom to verify the information provided by you with the credit card issuer or any third party as may be necessary including but not limited to forwarding your bills and other details to the card issuer, financial institution and other relevant parties for and in connection with the Auto Billing.
      7. If Celcom does not receive the full payment of the outstanding sum due from you following a completed Auto Billing transaction or the bank or financial institution claims back or deducts back any payment made to Celcom, Celcom reserves the right without prior notice to you to reverse any payment entry in your statement of account or reinstate the charge in your Account.
    16. Credit Limit (if applicable)
      1. You shall ensure that your usage of the Service does not exceed the Credit Limit, if any, as specified by Celcom.
      2. Celcom may, but shall not be obliged to, apply a Credit Limit for all charges incurred under your Account and any of your supplementary lines, including those yet to be billed and any amounts in dispute, and Celcom reserves the right to revise the Credit Limit from time to time at Celcom’s sole discretion.
      3. Celcom may give you a notice or a message to your Mobile Number notifying you if your charges in your Account exceed the Credit Limit; and such notice is deemed to be received by you when Celcom issues the notice or message to you.
      4. Celcom is not obliged to ensure barring of the Services which may occur in the event that your usage of the Service exceeds the Credit Limit.
         
    17. Matters Beyond Celcom’s Control
      1. Without limiting the generality of any provision in the Terms and Conditions, Celcom shall not be liable for any failure to perform its obligations herein caused by an act of God, insurrection or civil disorder, military operations or act of terrorism, all emergency, acts or omission of Government, or any competent authority, labor trouble or industrial disputes of any kind, fire, lightning, subsidence, explosion, floods, acts or omission of persons or bodies for whom Celcom has no control over or any cause outside Celcom’s reasonable control.
      2. Notwithstanding Clause 16.1 above, you shall remain liable to pay all fees and charges which are outstanding and/or due and payable to Celcom in accordance with the Agreement.
      3. The Service may occasionally be affected by interference caused by objects beyond Celcom’s control such as buildings, underpasses and weather conditions, electromagnetic interference, equipment failure or congestion in Celcom’s System or telecommunication systems. In the event of such interference, Celcom shall not be responsible for any inability to use or access the Service, interruption or disruption of the Service.
         
    18. Severability and Effect of the Terms and Conditions
      1. If any of the provisions in the Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
         
    19. Governing Law
      1. The Agreement shall be governed and construed in accordance with the laws of Malaysia and parties agree to submit to the exclusive jurisdiction of Malaysian courts.
      2. Subject to Clause 18.1 above, this Agreement is subject to the Communications and Multimedia Act 1998 and any applicable subsidiary legislation, rules, regulations, directives and/or orders.
         
    20. Notices
      1. Any notice, correspondence and/or other documents to be given by Celcom to you shall be in writing and sent to you at the address on the Registration Form or to your last known address, as the case may be.
      2. Any notice, correspondence, and/or other documents to be given by you to Celcom under the Agreement must be in writing and sent to the following address: Celcom Mobile Sdn Bhd, Menara Celcom, No. 82, Jalan Raja Muda Abdul Aziz, 50300, Kuala Lumpur or such address as notified in writing by Celcom to you.
      3. Any notice, correspondence, and/or other documents given by Celcom to you pursuant to this clause shall be deemed to have been served if:-
        1. sent by registered post, on the second Working Day after the date of posting irrespective of whether it is returned undelivered;
        2. sent by ordinary post, on the fifth Working Day after the date of posting irrespective of whether it is returned undelivered;
        3. hand delivered, upon delivery; or
        4. sent by facsimile or e-mail, upon successful completion of transmission as evidence by a transmission report and provided that notice shall in addition thereon be sent by post to the other party.
           
    21. Assignment
      1. You shall not assign or novate any or part of your rights or obligations under the Agreement to any party, without Celcom’s prior written consent.
      2. Celcom may assign or novate all or part of the Agreement to any third party by notice to you without your prior consent.
         
    22. Indulgence and Waiver
      1. Any failure by Celcom to enforce any terms herein, or any forbearance, delay or indulgence granted by Celcom to you will not be construed as waiver of Celcom’s rights provided under this Agreement.
         
    23. Suspension and Termination
      1. You may at any time terminate the Agreement by giving Celcom prior written notice by completing the relevant termination form.
      2. Celcom shall be entitled at its absolute discretion to immediately suspend/terminate the Services or Agreement, without liability, at any time, without any notice and may not be required to give any reason whatsoever, including but not limited to the following reasons:
        1. if any technical failure occurs in the Services or Celcom’s System;
        2. while the Service is being upgraded, modified or maintained;
        3. if you breach any terms under the Agreement;
        4. if you do anything which may in Celcom's opinion, lead to, including but not limited to damage to the Services and/or Celcom’s System or losses to Celcom;
        5. if Celcom is required to comply with an order, instruction or request of regulatory authority, government authority or any other competent authority; or
        6. if it is in Celcom's opinion that the Service or Celcom’s System is or may be used fraudulently, illegally or for unlawful purposes by you or by any third party.
      3. Celcom will endeavor to resume the Service as soon as reasonably possible if suspension or disconnection occurs for the reasons set out in Clause 22.2(a) and (b) above. You shall be liable for all applicable charges during the period of interruption, suspension or loss of the Services or part thereof from any cause whatsoever.
      4. Termination shall be without prejudice to any existing rights and/or claims that Celcom may have against you, and you shall continue to fulfil your obligations including payment of all outstanding charges prior to the date of termination.
      5. Subject to Clause 22.4 above, any credit balance of RM 10.00 and below shall not be refunded to you upon termination and shall be absorbed as administrative fees for the Service and/or any other services as may be provided to you by Celcom.
      6. Upon suspension, Celcom may at its absolute discretion reconnect the Service, subject to your payment of the reconnection fee as prescribed by Celcom, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Service.
         
    24. Miscellaneous
      1. No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement.
      2. In the event of a conflict or inconsistency between the Registration Form, the Terms and Conditions and the Addendums, such inconsistency shall be resolved by giving precedence in the following order: Addendums, the Terms and Conditions and the Registration Form.
      3. In the event of any inconsistency between the General Terms and Conditions and any Specific Terms and Conditions, the latter shall prevail.
      4. The Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all previous agreements, understanding, proposals, representations and warranties relating to that subject matter.
      5. Those clauses which by their nature would survive the termination of the Agreement shall so survive.
      6. Time wherever referred to in this Agreement shall be of the essence.
      7. The Agreement shall be binding on and shall inure for the benefit of each party's permitted assignees, successors in title, personal representatives, executors and administrators.
      8. Any stamp duty arising out of this Agreement shall be borne by you.

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This FIRST™ Gold plan (“Plan”) offered under the Service is made available by Celcom to you subject to the general terms and conditions for FIRST™ postpaid plans (“General Terms and Conditions”) and the specific terms and conditions for FIRST™ Gold (“Specific Terms and Conditions”). You acknowledge that you have read and fully understood these terms and conditions. Your use of the Service, upon Activation, constitutes unconditional acceptance to be bound by these terms and conditions as may be amended
    from time to time. You must ensure that any person you allow to use the Service complies with these terms and conditions
    More info on General Terms & Conditions

    In the event of any inconsistency between the English version and the Bahasa Malaysia version (if any) of this Specific Terms and Conditions, the English version shall prevail.

    1. Definitions
      For the purpose of this Specific Terms and Conditions, all capitalised terms not defined herein shall have the meaning set forth in the General Terms and Conditions. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein.
       
    2. Availability and Eligibility
      1. This Plan is made available for subscription from 15 August 2017 and shall continue to be available until further notice is issued by Celcom. Any extension or discontinuation of this Plan shall be at the sole discretion of Celcom.
      2. In the event where you subscribed to this Plan prior to 15 August 2017, you will be entitled to the current package offered under this Plan, unless otherwise stated herein.
      3. This Plan shall be applicable to existing and new postpaid customers (“Customers”).
      4. Notwithstanding the aforementioned, Celcom reserves the right at its sole discretion to include any other customers who Celcom deems fit for this Plan.
      5. You will continue to enjoy this Plan as long as this Plan remains active and on offer by Celcom.
      6. Celcom reserves the right to make any alteration or changes to the Plan or any part thereof, or suspend the Plan or any part thereof with or without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
         
    3. Deposit
      1. Celcom may request for advance payment for registration of the Service [which may include without limitation a refundable deposit (“Deposit”)].
      2. Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts.
      3. Subject to Clause 3.2 above, any balance of Deposit will be returned to you within four (4) months from the date of the termination of the Agreement, subject to the deduction of any amount claimed by Celcom in the event of your breach of any of the clause of the Agreement.
         
    4. Change of Rate Plan Service (“CORP”)
      1. You may request for CORP from your existing postpaid Service plan to any other FIRST™ postpaid plans (“New Plan”) subject to Celcom’s sole discretion.
      2. Upon successful CORP, your existing Mobile Number shall be maintained.
      3. Any and all your supplementary lines subscribed under your existing postpaid Service plan shall be subject to CORP and shall be transferred to the New Plan.
      4. In the event that your CORP is registered before your billing cycle, your monthly commitment fee of existing postpaid Service plan shall be pro-rated from the date of the registration of the CORP.
         
    5. Supplementary Users
      1. Any supplementary lines under this Plan shall be registered under the FIRST™ 1+5 Family plan and your Supplementary Users shall enjoy the FIRST™ 1+5 Family plan subject to its terms and conditions.
         
    6. Package
      1. Your subscription to this Plan allows you to enjoy the following package:
        Package Details  FIRST™ Gold
        Monthly Commitment RM80
        Weekday Internet 10GB
        FREE Weekend Internet

        10GB
        (2.5GB every weekend)

        FREE Unlimited Social Apps Unlimited WhatsApp & WeChat
        Calls Unlimited
        (to all networks)
        SMS 20sen/SMS
        (to all networks)
        Video Calls/MMS 20sen per min/MMS 
        (to all networks)
        Internet Add On •    Add On 2GB at RM20
        •    Add On 5GB at RM45
        •    Add On 10GB at RM80
        More info on General Terms & Conditions
        AnydayGB™ Combine Weekday Internet and FREE Weekend Internet at only RM10
        Celcom Passport™ •    7-Day 3-in-1 Pass at RM138
        •    1-Day Internet Pass at RM38
        •    1-Day Calls & SMS Pass at RM18
        More info on General Terms & Conditions
        Credit Limit RM400
        Deposit N/A for Malaysians
        (RM500 for non-Malaysian citizens)
        Early Termination Fee N/A
        Internet Usage The Internet usage speed will be throttled down to 64kbps upon full utilisation of the Internet Quota
      2. Important Notes:
        1. Rates are charged according to 30sec per block for Voice/Video Call.
        2. Any VAS and/or OTT Mobile Content purchases e.g. Video Walla, Add On, Content (CMT/Games/Apps), IDD, roaming Usage, Airtime Share etc. are not included in the usage commitment policy and are subject to the terms and conditions of the respective VAS and/or OTT Mobile Content.
        3. Upon full utilisation of the Internet Quota, Internet usage will be throttled to 64kpbs and capped at 15GB.
        4. The Unlimited Calls apply to all networks and for domestic usages only (i.e. within Malaysian networks) excluding video calls, calls to toll-free numbers or numbers with special charges (i.e. 1-300/1-800/600, 121, TM100, 1MOCC, IDD calls to Singapore & IDD/border calls to Brunei).
        5. This Plan is for standard person-to-person calls or texts and not for any commercial and/or non-personal usage. Non-standard usage includes but not limited to non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity Celcom considered to be non-standard usage.
        6. You may purchase Video Walla Add On to enjoy Video Walla data plan. Usage of Video Walla shall be subject to its terms and conditions.
      3. For avoidance of doubt, other benefits as aforementioned, are as follows:
        1. FREE Weekend Internet Quota
          1. Every weekend, from 12.00am on Saturday to 11.59pm on Sunday, you will enjoy FREE 2.5GB Internet (“FREE Weekend Internet Quota”) and this will be refreshed at the end of every weekend and replenished at the start of every new weekend;
          2. Any unused FREE Weekend Internet Quota will be forfeited at the end of the weekend period;
          3. At 70% utilisation of FREE Weekend Internet Quota on each weekend, you will receive an SMS notification of your usage level and be reminded that your base Internet Quota will kick in upon 100% utilisation; and
          4. Upon 100% utilisation of the FREE Weekend Internet Quota on each weekend, you will receive an SMS notification to notify that FREE Weekend Internet Quota has been fully utilised and any further Internet usage will be deducted from your base Internet Quota.
             
    7. Internet Service Package
      1. The Internet Service shall commence on the Activation date of the Plan and shall continue to be effective until the termination of the Plan.
      2. Your Internet Service package shall refer to the package in Clause 6.1 above.
      3. By subscribing to this Plan, you shall get 10GB Weekday Internet Quota per billing cycle. In the event you do not fully utilise the Internet Quota, the balance Internet Quota shall be forfeited and shall not be carried forward to the next billing cycle.
      4. Internet Service Usage Behaviour
        1. There will be two different behaviours based on weekdays and weekends.
        2. On weekdays, in order of priority, your Internet usage will be deducted from:
          Level Usage
          First Weekday Internet Quota
          Second Internet Add On (if any)
        3. On weekends, in order of priority, your Internet usage will be deducted from:
          Level Usage
          First FREE Weekend Internet Quota
          Second Weekday Internet Quota
          Third Internet Add On (if any)
      5. Your Internet Service usage behaviour will be subject to change in the event you purchase any other Internet Add On which will be governed by its respective terms and conditions.
      6. For avoidance of doubt, any full utilisation of Internet Quota, Internet Add On and/or any other Internet allocations shall render your Internet speed to be throttled to 64kbps.
         
    8. General
      1. For the avoidance of doubt, this Specific Terms and Conditions shall always be read together with the General Terms and Conditions. In the event of inconsistency between this Specific Terms and Conditions and the General Terms and Conditions, the former shall prevail.

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This FIRST™ Gold Plus plan (“Plan”) offered under the Service is made available by Celcom to you subject to the general terms and conditions for FIRST™ postpaid plans (“General Terms and Conditions”)  and the specific terms and conditions for FIRST™ Gold Plus (“Specific Terms and Conditions”). You acknowledge that you have read and fully understood these terms and conditions. Your use of the Service, upon Activation, constitutes unconditional acceptance to be bound by these terms and conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with these terms and conditions. 
    More info on General Terms & Conditions

    In the event of any inconsistency between the English version and the Bahasa Malaysia version (if any) of this Terms and Conditions, the English version shall prevail.

    1. Definitions
      For the purpose of this Specific Terms and Conditions, all capitalised terms not defined herein shall have the meaning set forth in the General Terms and Conditions. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein.
       
    2. Availability and Eligibility
      1. This Plan is made available for subscription from 15 August 2017 and shall continue to be available until further notice is issued by Celcom. Any extension or discontinuation of this Plan shall be at the sole discretion of Celcom.
      2. In the event where you subscribed to this Plan prior to 15 August 2017, you will be entitled to the current package offered under this Plan, unless otherwise stated herein. 
      3. This Plan shall be applicable to existing and new postpaid customers (“Customers”).
      4. Notwithstanding the aforementioned, Celcom reserves the right at its sole discretion to include any other customers who Celcom deems fit for this Plan.
      5. You will continue to enjoy this Plan as long as this Plan remains active and on offer by Celcom.
      6. Celcom reserves the right to make any alteration or changes to the Plan or any part thereof, or suspend the Plan or any part thereof with or without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
         
    3. Deposit
      1. Celcom may request for advance payment for registration of the Service [which may include without limitation a refundable deposit (“Deposit”)]. 
      2. Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts. 
      3. Subject to Clause 3.2 above, any balance of Deposit will be returned to you within four (4) months from the date of the termination of the Agreement, subject to the deduction of any amount claimed by Celcom in the event of your breach of any of the clause of the Agreement.
         
    4. Change of Rate Plan Service (“CORP”) 
      1. You may request for CORP from your existing postpaid Service plan to any other FIRST™ postpaid plans (“New Plan”) subject to Celcom’s sole discretion.
      2. Upon successful CORP, your existing Mobile Number shall be maintained. 
      3. Any and all your supplementary lines subscribed under your existing postpaid Service plan shall be subject to the CORP and shall be transferred to the New Plan. 
      4. In the event that your CORP is registered before your billing cycle, your monthly commitment fee of existing postpaid Service plan shall be pro-rated from the date of the registration of the CORP.
         
    5. Supplementary Users 
      1. Any supplementary lines under this Plan shall be registered under the FIRST™ 1+5 Family plan and your Supplementary Users shall enjoy the FIRST™ 1+5 Family plan subject to its terms and conditions. 
      2. Notwithstanding the above, in the event where you have existing supplementary lines under any plan besides FIRST™ 1+5 Family plan, you will continue to enjoy the existing plan subject to its terms and conditions.
         
    6. Package    
      1. Your subscription to this Plan allows you to enjoythe following package:
        Package Details FIRST™
        Monthly Commitment RM98
        Weekday Internet 20GB
        FREE Weekend Internet 20GB (5GB every weekend)
        FREE Unlimited Social Apps Unlimited WhatsApp & WeChat
        Calls Unlimited (to all networks)
        SMS 20sen/SMS (to all networks)
        Video Calls/MMS 20sen per min/MMS (to all networks)
        Internet Add On •    Add On 2GB at RM20
        •    Add On 5GB at RM45
        •    Add On 10GB at RM80
        AnydayGB™ Combine Weekday Internet and FREE Weekend Internet at only RM10
        Celcom Passport™ •    7-Day 3-in-1 Pass at RM138
        •    1-Day Internet Pass at RM38
        •    1-Day Calls & SMS Pass at RM18
        More info here
        Credit Limit RM500
        Deposit N/A for Malaysians
        (RM500 for non-Malaysian citizens)
        Early Termination Fee N/A
        Internet Usage The Internet usage speed will be throttled down to 64kbps upon full utilization of the Internet Quota
      2. Important Notes:
        1. Rates are charged according to 30sec per block for Voice/Video Call.
        2. Any VAS and/or OTT Mobile Content purchases e.g. Video Walla, Add On, Content (CMT/Games/Apps), IDD, roaming,Airtime Share etc. are not included in the usage commitment policy and are subject to the terms and conditions of the respective VAS and/or OTT Mobile Content.
        3. Upon full utilisation of Internet Quota, Internet usage will be throttled to 64kpbs and capped at 15GB.
        4. The Unlimited Calls apply to all networks and for domestic usages only (i.e. within Malaysian networks) excluding video calls, calls to toll-free numbers or numbers with special charges (i.e. 1-300/1-800/600, 121, TM100, 1MOCC, IDD calls to Singapore & IDD/border calls to Brunei).
        5. This Plan is for standard person-to-person calls or texts and not for any commercial and/or non-personal usage. Non-standard usage includes but not limited to non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity Celcom considered to be non-standard usage.
        6. You may purchase Video Walla Add On to enjoy Video Walla data plan. Usage of Video Walla shall be subject to its terms and conditions.
      3. For avoidance of doubt, other benefits as aforementioned, are as follows:
        1. FREE Weekend Internet Quota
          1. Every weekend, from 12.00am on Saturday to 11.59pm on Sunday, you will enjoy FREE 5GB Internet (“FREE Weekend Internet Quota”) and this will be refreshed at the end of every weekend and replenished at the start of every new weekend;
          2. Any unused FREE Weekend Internet Quota will be forfeited at the end of the weekend period;
          3. At 70% utilisation of FREE Weekend Internet Quota on each weekend, you will receive an SMS notification of your usage level and be reminded that your base Internet Quota will kick in upon 100% utilisation; and
          4. Upon 100% utilisation of the FREE Weekend Internet Quota on each weekend, you will receive an SMS notification to notify that FREE Weekend Internet Quota has been fully utilised and any further Internet usage will be deducted from your base Internet Quota.
             
    7. Internet Service Package
      1. The Internet Service shall commence on the Activation date of the Plan and shall continue to be effective until the termination of the Plan.
      2. Your Internet Service package shall refer to the package in Clause 6.1 above.
      3. By subscribing to this Plan, you shall get 20GB Weekday Internet Quota per billing cycle. In the event you do not fully utilise the Internet Quota, the balance Internet Quota shall be forfeited and shall not be carried forward to the next billing cycle.
      4. Internet Service Usage Behaviour
        1. There will be two different behaviours based on weekdays and weekends.
        2. On weekdays, in order of priority, your Internet usage will be deducted from:
          Level Usage
          First  Weekday Internet Quota
          Second Internet Add On (if any)
        3. On weekends, in order of priority, your Internet usage will be deducted from:
          Level Usage
          First FREE Weekend Internet Quota
          Second Weekday Internet Quota
          Third Internet Add On (if any)
      5. Your Internet Service usage behaviour will be subject to change in the event you purchase any other Internet Add On which will be governed by its respective terms and conditions. 
      6. For avoidance of doubt, any full utilisation of Internet Quota, Internet Add On and/or any other Internet allocations shall render your Internet speed to be throttled to 64kbps.
         
    8. General
      1. For the avoidance of doubt, this Specific Terms and Conditions shall always be read together with the General Terms and Conditions. In the event of inconsistency between this Specific Terms and Conditions and the General Terms and Conditions, the former shall prevail. 

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This FIRST™ Gold Supreme plan (“Plan”) offered under the Service is made available by Celcom to you subject to the general terms and conditions for FIRST™ postpaid plans (“General Terms and Conditions”) and the specific terms and conditions for FIRST™ Gold Supreme (“Specific Terms and Conditions”). You acknowledge that you have read and fully understood these terms and conditions. Your use of the Service, upon Activation, constitutes unconditional acceptance to be bound by these terms and conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with these terms and conditions. 
    More info on General Terms & Conditions

    In the event of any inconsistency between the English version and the Bahasa Malaysia version (if any) of this Specific Terms and Conditions, the English version shall prevail.

    1. Definitions
      For the purpose of this Specific Terms and Conditions, all capitalised terms not defined herein shall have the meaning set forth in the General Terms and Conditions. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein.
       
    2. Availability and Eligibility
      1. This Plan is made available for subscription from 15 August 2017 and shall continue to be available until further notice is issued by Celcom. Any extension or discontinuation of this Plan shall be at the sole discretion of Celcom.
      2. In the event where you subscribed to this Plan prior to 15 August 2017, you will be entitled to the current package offered under this Plan, unless otherwise stated herein. 
      3. This Plan shall be applicable to existing and new postpaid customers (“Customers”).
      4. Notwithstanding the aforementioned, Celcom reserves the right at its sole discretion to include any other customers who Celcom deems fit for this Plan.
      5. You will continue to enjoy this Plan as long as this Plan remains active and on offer by Celcom.
      6. Celcom reserves the right to make any alteration or changes to the Plan or any part thereof, or suspend the Plan or any part thereof with or without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
         
    3. Deposit
      1. Celcom may request for advance payment for registration of the Service [which may include without limitation a refundable deposit (“Deposit”)]. 
      2. Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts. 
      3. Subject to Clause 3.2 above, any balance of Deposit will be returned to you within four (4) months from the date of the termination of the Agreement, subject to the deduction of any amount claimed by Celcom in the event of your breach of any of the clause of the Agreement.
         
    4. Change of Rate Plan Service (“CORP”) 
      1. You may request for CORP from your existing postpaid Service plan to any other FIRST™ postpaid plans (“New Plan”) subject to Celcom’s sole discretion.
      2. Upon successful CORP, your existing Mobile Number shall be maintained. 
      3. Any and all of your supplementary lines subscribed under your existing postpaid Service plan shall be subject to CORP and shall be transferred to the New Plan. 
      4. In the event that your CORP is registered before your billing cycle, your monthly commitment fee of existing postpaid Service plan shall be pro-rated from the date of the registration of the CORP.
         
    5. Supplementary Users
      1. Any supplementary lines under this Plan shall be registered under the FIRST™ 1+5 Family plan and your Supplementary Users shall enjoy the FIRST™ 1+5 Family plan subject to its terms and conditions.
         
    6. Package
      1. Your subscription to this Plan allows you to enjoy the following package:
        Package Details FIRST™ Gold Supreme
        Monthly Commitment RM128
        Weekday Internet 25GB
        FREE Weekend Internet 25GB 
        (6.25GB every weekend)
        FREE Video Walla 25GB
        FREE Unlimited Social Apps Unlimited WhatsApp & WeChat
        Calls Unlimited
        (to all networks)
        SMS 20sen/SMS 
        (to all networks)
        Video Call/MMS 20sen per min/MMS 
        (to all networks)
        Internet Add On •    Add On 2GB at RM20
        •    Add On 5GB at RM45
        •    Add On 10GB at RM80
        AnydayGB™ Combine Weekday Internet and FREE Weekend Internet at only RM10
        Celcom Passport™ •    7-Day 3-in-1 Pass at RM138
        •    1-Day Internet Pass at RM38
        •    1-Day Calls & SMS Pass at RM18
        More info here
        Credit Limit RM650
        Deposit N/A for Malaysians
        (RM500 for non-Malaysian citizens)
        Early Termination Fee N/A
        Internet Usage The Internet Usage speed will be throttled down to 64kbps upon full utilisation of the Internet Quota
      2. Important Notes:
        1. Rates are charged according to 30sec per block for Voice/Video Call.
        2. Any VAS and/or OTT Mobile Content purchases e.g. Video Walla, Add On, Content (CMT/Games/Apps), IDD, roaming, Airtime Share etc. are not included in the usage commitment policy and are subject to the terms and conditions of the respective VAS and/or OTT Mobile Content.
        3. Upon full utilisation of Internet Quota, Internet usage will be throttled to 64kpbs and capped at 15GB.
        4. The Unlimited Calls apply to all networks and for domestic usages only (i.e. within Malaysian networks) excluding video calls, calls to toll-free numbers or numbers with special charges (i.e. 1-300/1-800/600, 121, TM100, 1MOCC, IDD calls to Singapore & IDD/border calls to Brunei).
        5. This Plan is for standard person-to-person calls or texts and not for any commercial and/or non-personal usage. Non-standard usage includes but not limited to non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity Celcom considered to be non-standard usage.
        6. You may purchase Video Walla Add On to enjoy Video Walla data plan. Usage of Video Walla shall be subject to its terms and conditions.
      3. For avoidance of doubt, other benefits as aforementioned, are as follows:
        1. FREE Weekend Internet
          1. Every weekend, from 12.00am on Saturday to 11.59pm on Sunday, you will enjoy FREE 6.25GB Internet (“FREE Weekend Internet Quota”) and this will be refreshed at the end of every weekend and replenished at the start of every new weekend;
          2. Any unused FREE Weekend Internet Quota will be forfeited at the end of the weekend period;
          3. At 70% utilisation of FREE Weekend Internet Quota on each weekend, you will receive an SMS notification of your usage level and be reminded that your base Internet Quota will kick in upon 100% utilisation; and
          4. Upon 100% utilisation of the FREE Weekend Internet Quota on each weekend, you will receive an SMS notification to notify that FREE Weekend Internet Quota has been fully utilised and any further Internet usage will be deducted from your base Internet Quota.
        2. FREE Video Walla Quota
          1. You will enjoy FREE 25GB allocated Internet quota every month for video streaming with selected video partners under the Video Walla data plan for each bill cycle (“FREE Video Walla Quota”);
          2. Any unused FREE Video Walla Quota will be forfeited at the end of the bill cycle;
          3. At 70% utilisation of FREE Video Walla Quota, you will receive an SMS notification of your usage level and be reminded that your base Internet Quota will kick in upon 100% utilisation; 
          4. Upon 100% utilisation of the FREE Video Walla Quota, you will receive an SMS notification to notify that FREE Video Walla Quota has been fully utilised and any further Internet usage will be deducted from your base Internet Quota; and
          5. You may purchase Video Walla Add On upon full utilisation of FREE Video Walla Quota.
            More info on HYPERLINK to Video Walla Add On
          6. The usage of Video Walla shall be subject to its terms and conditions.
             
    7. Internet Service Package
      1. The Internet Service shall commence on the Activation date of the Plan and shall continue to be effective until the termination of the Plan.
      2. Your Internet Service package shall refer to the package in Clause 6.1 above.
      3. By subscribing to this Plan, you shall get 25GB of Weekday Internet Quota per billing cycle. In the event you do not fully utilise the Internet Quota, the balance Internet Quota shall be forfeited and shall not be carried forward to the next billing cycle.
      4. Internet Service Usage Behaviour
        1. There will be two different behaviours based on weekdays and weekends.
        2. On weekdays, in order of priority, your Internet usage will be deducted from:
          Level Usage
          First FREE Video Walla Quota  or Video Walla Add On
          (only applicable for video streaming with our video partners)
          Second Weekday Internet Quota
          Third Internet Add On (if any)
        3. On weekends, in order of priority, your Internet usage will be deducted from:
          Level Usage
          First FREE Video Walla Quota or Video Walla Add On
          (only applicable for video streaming with our video partners)
          Second  FREE Weekend Internet Quota
          Third Weekday Internet Quota
          Fourth Internet Add On (if any)
      5. Your Internet Service usage behaviour will be subject to change in the event you purchase any other Internet Add On which will be governed by its respective terms and conditions. 
      6. For avoidance of doubt, any full utilisation of Internet Quota, Internet Add On and/or any other Internet allocations shall render your Internet speed to be throttled to 64kbps.
         
    8. General
      1. For the avoidance of doubt, this Specific Terms and Conditions shall always be read together with the General Terms and Conditions. In the event of inconsistency between this Specific Terms and Conditions and the General Terms and Conditions, the former shall prevail. 

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This FIRST™ Platinum plan (“Plan”) offered under the Service is made available by Celcom to you subject to the general terms and conditions for FIRST™ postpaid plans (“General Terms and Conditions”) and the specific terms and conditions for FIRST™ Platinum (“Specific Terms and Conditions”). You acknowledge that you have read and fully understood these terms and conditions. Your use of the Service, upon Activation, constitutes unconditional acceptance to be bound by these terms and conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with these terms and conditions.
    More info on General Terms & Conditions

    In the event of any inconsistency between the English version and the Bahasa Malaysia version (if any) of this Specific Terms and Conditions, the English version shall prevail.

    1. Definitions
      For the purpose of this Specific Terms and Conditions, all capitalised terms not defined herein shall have the meaning set forth in the General Terms and Conditions. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
       
    2. Availability and Eligibility
      1. This Plan is made available for subscription from 15 August 2017 and shall continue to be available until further notice is issued by Celcom. Any extension or discontinuation of this Plan shall be at the sole discretion of Celcom.
      2. In the event where you subscribed to this Plan prior to 15 August 2017, you will be entitled to the current package offered under this Plan, unless otherwise stated herein.
      3. This Plan shall be applicable to existing and new postpaid customers (“Customers”).
      4. Notwithstanding the aforementioned, Celcom reserves the right at its sole discretion to include any other customers who Celcom deems fit for this Plan.
      5. You will continue to enjoy this Plan as long as this Plan remains active and on offer by Celcom.
      6. Celcom reserves the right to make any alteration or changes to the Plan or any part thereof, or suspend the Plan or any part thereof with or without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
         
    3. Deposit
      1. Celcom may request for advance payment for registration of the Service [which may include without limitation a refundable deposit (“Deposit”)].
      2. Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts.
      3. Subject to Clause 3.2 above, any balance of Deposit will be returned to you within four (4) months from the date of the termination of the Agreement, subject to the deduction of any amount claimed brought by Celcom in the event of your breach of any of the clause of the Agreement.
         
    4. Change of Rate Plan Service (“CORP”)
      1. You may request for CORP from your existing postpaid Service plan to any other FIRST™ postpaid plans (“New Plan”) subject to Celcom’s sole discretion.
      2. Upon successful CORP, your existing Mobile Number shall be maintained.
      3. Any and all your supplementary lines subscribed under your existing postpaid Service plan shall be subject to the CORP and shall be transferred to the New Plan.
      4. In the event that your CORP is registered before your billing cycle, your monthly commitment fee of existing postpaid Service plan shall be pro-ratedfrom the date of the registration of the CORP.
         
    5. Supplementary Users
      1. Any supplementary lines under this Plan shall be registered under the  FIRST™ 1+5 Family plan and your Supplementary Users shall enjoy this FIRST™ 1+5 Family plan subject to its terms and conditions.
      2. Notwithstanding the above, in the event where you have existing supplementary lines under any plan besides FIRST™ 1+5 Family plan, you will continue to enjoy the existing plan subject to its terms and conditions.
         
    6. Package
      1. Your subscription to this Plan allows you to enjoy the following package:
        Package Details FIRST™ Platinum
        Monthly Commitment RM148
        Weekday Internet 30GB
        FREEWeekend Internet  30GB (7.5GB every weekend)
        FREE Video Walla 30GB
        FREE Unlimited Social Apps Unlimited WhatsApp & WeChat
        Calls Unlimited
        (to all networks)
        SMS Unlimited
        (to all networks)
        Video Calls/MMS 20sen per min/MMS 
        (to all networks)
        Internet Add On •    Add On 2GB at RM20
        •    Add On 5GB at RM45
        •    Add On 10GB at RM80
        AnydayGB™ Combine Weekday Internet and FREE Weekend Internet at only RM10
        Celcom Passport™ •    7-Day 3-in-1 Pass at RM138
        •    1-Day Internet Pass at RM38
        •    1-Day Calls & SMS Pass at RM18
        Credit Limit RM750
        Deposit N/A for Malaysians
        (RM500 for non-Malaysian citizens)
        Early Termination Fee N/A
        Internet Usage The Internet usage speed will be throttled down to 64kbps upon full utilisation of the Internet Quota
      2. Important Notes:
        1. Rates are charged according to 30sec per block for Voice/Video Call.
        2. Any VAS and/or OTT Mobile Content purchases e.g. Video Walla, Add On, Content (CMT/Games/Apps), IDD, roaming, Airtime Share etc. are not included in the usage commitment policy and are subject to the terms and conditions of the respective VAS and/or OTT Mobile Content.
        3. Upon full utilisation of Internet Quota, Internet usage will be throttled to 64kpbs and capped at 15GB.
        4. The Unlimited Calls apply to all networks and for domestic usages only (i.e. within Malaysian networks) excluding video calls, calls to toll-free numbers or numbers with special charges (i.e. 1-300/1-800/600, 121, TM100, 1MOCC, IDD calls to Singapore & IDD/border calls to Brunei).
        5. This Plan is for standard person-to-person calls or texts and not for any commercial and/or non-personal usage. Non-standard usage includes but not limited to non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity Celcom considered to be non-standard usage.
        6. You may purchase Video Walla Add On to enjoy Video Walla data plan. Usage of Video Walla shall be subject to its terms and conditions.
        7. You are eligible to choose your preferred number (“Preferred Number”) upon subscription to this Plan.
      3. For avoidance of doubt, other benefits as aforementioned, are as follows:
        1. FREE Weekend Internet Quota
          1. Every weekend, from 12.00am on Saturday to 11.59pm on Sunday, you will enjoy FREE 7.5GB Internet (“FREE Weekend Internet Quota”) and this will be refreshed at the end of every weekend and replenished at the start of every new weekend;
          2. Any unused FREE Weekend Internet Quota will be forfeited at the end of the weekend period;
          3. At 70% utilisation of FREE Weekend Internet Quota on each weekend, you will receive an SMS notification of your usage level and be reminded that your base Internet Quota will kick in upon 100% utilisation; and
          4. Upon 100% utilisation of the FREE Weekend Internet Quota on each weekend, you will receive an SMS notification to notify that FREE Weekend Internet Quota has been fully utilised and any further Internet usage will be deducted from your base Internet Quota.
        2. FREE Video Walla Quota
          1. You will enjoy FREE 30GB allocated Internet quota every month for video streaming with selected video partners under the Video Walla data plan for each bill cycle (“FREE Video Walla Quota”);
          2. Any unused FREE Video Walla Quota will be forfeited at the end of the bill cycle;
          3. At 70% utilisation of FREE Video Walla Quota, you will receive an SMS notification of your usage level and be reminded that your base Internet Quota will kick in upon 100% utilisation; 
          4. Upon 100% utilisation of the FREE Video Walla Quota, you will receive an SMS notification to notify that FREE Video Walla Quota has been fully utilised and any further Internet usage will be deducted from your base Internet Quota; and
          5. You may purchase Video Walla Add On upon full utilisation of FREE Video Walla Quota.
            More info here
          6. The usage of Video Walla shall be subject to its terms and conditions.
        3. Preferred Number
          1. You have the option to enjoy one (1) Preferred Number of a predetermined pattern subject to availability;
          2. Should you opt for CORP to a lesser value FIRST™ postpaid plan, MNP or terminate your plan upon opting for this Preferred Number, you will be charged with a RM500 fee (“Processing Fee”); and
          3. Should you opt for CORP to a higher value FIRST™ postpaid plan, the Processing Fee will be carried forward and tied to the new plan.
             
    7. Internet Service Package
      1. The Internet Service shall commence on the Activation date of the Planand shall continue to be effective until the termination of the Plan.
      2. Your Internet Service package shall refer to the package in paragraph 6.1 above.
      3. By subscribing to this Plan,you shall get 30GB of Weekday Internet Quota per billing cycle. In the event you do not fully utilise the Internet Quota, the balance Internet Quota shall be forfeited and shall not be carried forward to the next billing cycle.
      4. Internet Service Usage Behaviour
        1. There will be two different behaviours based on weekdays and weekends.
        2. On weekdays, in order of priority, your Internet usage will be deducted from:
          Level Usage
          First FREE Video Walla  or Video Walla Add On 
          (only applicable for video streaming with our video partners)
          Second Weekday Internet Quota
          Third Internet Add On (if any)
        3. On weekends, in order of priority, your Internet usage will be deducted from:
          Level  Usage
          First FREE Video Walla Quota or Video Walla Add On
          (only applicable for video streaming with our video partners)
          Second FREE Weekend Internet Quota
          Third Weekday Internet Quota
          Fourth Internet Add On (if any)
      5. For avoidance of doubt, any full utilisation of Internet Quota, Internet Add On and/or any other Internet allocations shall render your Internet speed to be throttled to 64kbps.
         
    8. General
      1. For the avoidance of doubt, this Specific Terms and Conditions shall always be read together with the General Terms and Conditions. In the event of inconsistency between this Specific Terms and Conditions and the General Terms and Conditions, the former shall prevail.

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This FIRST™ Platinum Plus plan (“Plan”) offered under the Service is made available by Celcom to you subject to the general terms and conditions for FIRST™ postpaid plans (“General Terms and Conditions”) and the specific terms and conditions for FIRST™ Platinum Plus (“Specific Terms and Conditions”). You acknowledge that you have read and fully understood these terms and conditions. Your use of the Service, upon Activation, constitutes unconditional acceptance to be bound by these terms and conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with these terms and conditions. 
    More info on General Terms & Conditions

    In the event of any inconsistency between the English version and the Bahasa Malaysia version (if any) of this Specific Terms and Conditions, the English version shall prevail.

    1. Definitions
      For the purpose of this Specific Terms and Conditions, all capitalised terms not defined herein shall have the meaning set forth in the General Terms and Conditions. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein.
       
    2. Availability and Eligibility
      1. This Plan is made available for subscription from 15 August 2017 and shall continue to be available until further notice is issued by Celcom. Any extension or discontinuation of this Plan shall be at the sole discretion of Celcom.
      2. In the event where you subscribed to this Plan prior to 15 August 2017, you will be entitled to the current package offered under this Plan, unless otherwise stated herein. 
      3. This Plan shall be applicable to existing and new postpaid customers (“Customers”).
      4. Notwithstanding the aforementioned, Celcom reserves the right at its sole discretion to include any other customers who Celcom deems fit for this Plan.
      5. You will continue to enjoy this Plan as long as this Plan remains active and on offer by Celcom.
      6. Celcom reserves the right to make any alteration or changes to the Plan or any part thereof, or suspend the Plan or any part thereof without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom. 
         
    3. Deposit
      1. Celcom may request for advance payment for registration of the Service [which may include without limitation a refundable deposit (“Deposit”)]. 
      2. Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts. 
      3. Subject to Clause 3.2 above, any balance of Deposit will be returned to you within four (4) months from the date of the termination of the Agreement, subject to the deduction of any amount claimed by Celcom in the event of your breach of any of the clause of the Agreement.
         
    4. Change of Rate Plan Service (“CORP”) 
      1. You may request for CORP from your existing postpaid Service plan to any other FIRST™ postpaid plans (“New Plan”) subject to Celcom’s sole discretion.
      2. Upon successful CORP, your existing Mobile Number shall be maintained. 
      3. Any and all of your supplementary lines subscribed under your existing postpaid Service plan shall be subject to the CORP and shall be transferred to the New Plan. 
      4. In the event that your CORP is registered before your billing cycle, your monthly commitment fee of existing postpaid Service plan shall be pro-ratedfrom the date of the registration of the CORP.
         
    5. Supplementary Users
      1. Any supplementary lines under this Plan shall be registered under the Celcom FIRST™ 1+5 Family plan and your Supplementary Users shall enjoy the Celcom FIRST™ 1+5 Family plan subject to its terms and conditions.
         
    6. Package    
      1. Your subscription to this Plan allows you to enjoy the following package:
        Package Details FIRST™ Platinum Plus
        Monthly Commitment RM188
        Weekday Internet 100GB
        FREE Video Walla 100GB
        FREE Unlimited Social Apps Unlimited WhatsApp & WeChat
        Calls Unlimited
        (to all networks)
        SMS Unlimited
        (to all networks)
        Video Calls/MMS 20sen per min/MMS
        (to all networks)
        Internet Add On
        • Add On 2GB at RM20
        • Add On 5GB at RM45
        • Add On 10GB at RM80
        Celcom Passport™
        • 7-Day 3-in- 1 Pass at RM138
        • 1-Day Internet Pass at RM38
        • 1-Day Calls & SMS Pass at RM18
        Credit Limit RM950
        Deposit

        N/A for Malaysians
        (RM500 for non-Malaysian citizens)

        Early Termination Fee

        N/A

        Internet Usage

        The Internet usage speed will be throttled down to 64kbps upon full utilisation of the Internet Quota

      2. Important Notes:
        1. Rates are charged according to 30sec per block for Voice/Video Call.
        2. Any VAS and/or OTT Mobile Content purchases e.g. Video Walla, Add On, Content (CMT/Games/Apps), IDD, roaming, Airtime Share etc. are not included in the usage commitment policy and are subject to the terms and conditions of the respective VAS and/or OTT Mobile Content.
        3. Upon full utilisation of Internet Quota, Internet usage will be throttled to 64kpbs and capped at 15GB.
        4. The Unlimited Calls apply to all networks and for domestic usages only (i.e. within Malaysian networks) excluding video calls, calls to toll-free numbers or numbers with special charges (i.e. 1-300/1-800/600, 121, TM100, 1MOCC, IDD calls to Singapore & IDD/border calls to Brunei).
        5. This Plan is for standard person-to-person calls or texts and not for any commercial and/or non-personal usage. Non-standard usage includes but not limited to non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity Celcom considered to be non-standard usage.
        6. You may purchase Video Walla Add On to enjoy Video Walla data plan. Usage of Video Walla shall be subject to its terms and conditions.
        7. You are eligible to choose your preferred number (“Preferred Number”) upon subscription to this Plan.
      3. For avoidance of doubt, other benefits as aforementioned, are as follows:
        1. FREE Video Walla Quota
          1. You will enjoy FREE 30GB allocated Internet quota every month for video streaming with selected video partners under the Video Walla data plan for each bill cycle (“FREE Video Walla Quota”);
          2. Any unused FREE Video Walla Quota will be forfeited at the end of the bill cycle;
          3. At 70% utilisation of FREE Video Walla Quota, you will receive an SMS notification of your usage level and be reminded that your base Internet Quota will kick in upon 100% utilisation; 
          4. Upon 100% utilisation of the FREE Video Walla Quota, you will receive an SMS notification to notify that FREE Video Walla Quota has been fully utilised and any further Internet usage will be deducted from your base Internet Quota; and
          5. You may purchase Video Walla Add On upon full utilisation of FREE Video Walla Quota.
            More info here
          6. The usage of Video Walla shall be subject to its terms and conditions.
        2. Preferred Number
          1. You have the option to enjoy one (1) Preferred Number of a predetermined pattern subject to availability;
          2. Should you opt for CORP to a lesser value FIRST™ postpaid plan, MNP or terminate your plan upon opting for this Preferred Number, you will be charged with a RM500 fee (“Processing Fee”); and
          3. Should you opt for CORP to a higher value FIRST™ postpaid plan, the Processing Fee will be carried forward and tied to the new plan.
             
    7. Internet Service Package
      1. The Internet Service shall commence on the Activation date of the Plan and shall continue to be effective until the termination of the Plan.
      2. Your Internet Service package shall refer to the package in Clause 6.1 above.
      3. By subscribing to this Plan, you shall get 100GB of Weekday Internet Quota per billing cycle. In the event you do not fully utilise the Internet Quota, the balance Internet Quota shall be forfeited and shall not be carried forward to the next billing cycle.
      4. Internet Service Usage Behaviour
        In order of priority, your Internet usage will be deducted from:
        Level Usage
        First FREE Video Walla Quota or Video Walla Add On (only applicable for video streaming with our video partners)
        Second Weekday Internet Quota
        Third Internet Add On (if any)
      5. For avoidance of doubt, any full utilisation of Internet Quota, Internet Add On and/or any other Internet allocations shall render your Internet speed to be throttled to 64kbps.
         
    8. General
      1. For the avoidance of doubt, this Specific Terms and Conditions shall always be read together with the General Terms and Conditions. In the event of inconsistency between this Specific Terms and Conditions and the General Terms and Conditions, the former shall prevail.
         

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This Promotion is held by Celcom Mobile Sdn Bhd (Company No. 27910-A) (“Celcom”). By participating in the Promotion, the Customer (as herein defined) hereby agrees to be bound by these terms and conditions (“Terms and Conditions”) which shall form an integral part and to be read together with terms and conditions of Customer Registration Form (CRF) and/or terms and conditions of the respective mobile/content service(s) offered and relevant to the Customer in respect of this Promotion.
    In the event of a conflict or inconsistency between these Terms and Conditions and CRF and/or terms and conditions of the respective mobile/content service(s), such inconsistency shall be resolved by giving precedence in the following order (i) these Terms and Conditions (ii) terms and conditions of CRF and/or the respective mobile/content service(s).

    Duration of Campaign
    This Promotion shall commence from 19 October 2017 until further notified by Celcom (“Promotion Period”). Any extension thereof shall be at the sole discretion of Celcom.

    Eligibility
    This Promotion shall be applicable to new and existing Celcom postpaid Customers, subject to the registration of the eligible plans as hereinafter listed.

    Campaign Mechanics

    1. This Promotion entitles the Customers FREE Video Walla™ and FREE Super VideoWalla™ quotas (“Offerings”) for a continuous period of twelve (12) months.
    2. New Customers shall be eligible for this Promotion when they subscribe to either one of the eligible plans as follows (“Eligible Plan”):
      Eligible Plan Offerings
      FIRST™ Gold FREE 30GB Video Walla™ x 12 months
      FIRST™ Gold Plus FREE 100GB Super VideoWalla™ x 12 months
    3. New Customers shall include Customers with new registration for postpaid, Mobile Number Portability (MNP), Prepaid to Postpaid (P2P) and Change of Rate Plan (CORP).
    4. New Customers will automatically receive the Offerings stated in item 2 above upon successful registration made, subject to the general terms and conditions for each Eligible Plan.
    5. For Customers with existing plan of either FIRST™ Gold, FIRST™ Gold Plus, FIRST™ Gold Supreme or FIRST™ Platinum, they may redeem the Offerings (“Opt In”) via the Celcom Life App (“App”) that is available from 26 October 2017 onwards.
    6. Existing postpaid Customers are eligible to receive the following Offerings:
      Eligible Plan Offerings
      FIRST™ Gold FREE 30GB Video Walla™ x 12 months
      FIRST™ Gold Plus FREE 100GB Super VideoWalla™ x 12 months
      FIRST™ Gold Supreme FREE 100GB Super VideoWalla™ x 12 months
      FIRST™ Platinum FREE 100GB Super VideoWalla™ x 12 months
    7. The existing Customers may Opt In using the following manners:
      1. Log in to the Celcom Life App;
      2. Go to My Services;
      3. Click “FREE 100GB Super VideoWalla™” (only applicable to FIRST™ Gold Plus, Gold Supreme & Platinum); or
      4. Click “FREE 30GB Video Walla™” (applicable for FIRST™ Gold); and
      5. Click “Proceed” to redeem the Offering.
    8. The general terms and conditions for each of the Eligible Plan as applicable on Celcom’s website shall apply accordingly.
    9. Any unused data offered under this terms and conditions shall be forfeited and cannot be carried forward to the following month.
    10. The Customers must maintain an active postpaid subscription throughout the duration of twelve (12) months. In the event where the Customer’s account is inactive or call barred during the duration (“Inactive Period”), the Offering shall be withheld until they re-activate their account. Pursuant to this clause, the duration shall remain twelve (12) months regardless of the Inactive Period.

    General Terms and Conditions

    1. Celcom reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the Terms and Conditions of this Promotion without prior notice to the Customers herein stated and the Customers shall be bound to observe, perform and comply with the Terms and Conditions herein and any amendments thereof.
    2. Celcom’s decisions in any matter in relation to the Campaign shall be final and conclusive. Any request for appeal and review shall not be entertained.
    3. Celcom shall not be liable for any claim by the Customer or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Campaign.
    4. Celcom disclaims any liability for loss or damage to property or any personal injury or loss of life resulting from or in connection with this Campaign.
    5. The Customer acknowledges and agrees that Celcom reserves the rights to disqualify any participation if the Customer is in breach of its obligations or any terms and conditions of this Campaign. Notwithstanding the above, Celcom reserves the right to Celcom does not take any responsibility in the event Customer is prevented from participating in the Promotion, as a result of certain technical restrictions or other limitations specific or force majeure which include but not limited to regulatory and/or government directive, act of God etc.
    6. Except as expressly mentioned herein, Celcom shall not be responsible for any expenses and cost including out-of-pocket expenses related to or as a consequence of participating in this Campaign.
    7. The content for the Campaign (if applicable) is provided by a third party. Celcom does not filter or edit such content. The Customer acknowledges that Celcom is under no obligation to censor the content or information provided. Celcom disclaims all liability in relation to the content provided.
    8. In the event any of the provisions in these Terms and Conditions are invalid, illegal and unenforceable under any applicable law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected.
    9. No delay or indulgence by Celcom in enforcing any terms or conditions herein shall constitute waiver by Celcom of the Customer’s breach of these terms and conditions.

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    Introduction
    This Promotion is held by Celcom Mobile Sdn Bhd (Company No. 27910-A) (“Celcom”). By participating in the  Promotion, the Customers (as herein defined) hereby agree to be bound by these terms and conditions (“Terms and Conditions”) which shall form an integral part and to be read together with terms and conditions of Customer Registration Form (CRF) and/or terms and conditions of the respective mobile/content service(s) offered and relevant to the Customers in respect  of this Promotion.

    In the event of a conflict or inconsistency between these Terms and Conditions and CRF and/or terms and conditions of the respective mobile/content service(s), such inconsistency shall be resolved by giving precedence in the following decreasing order (i) these Terms and Conditions (ii) Terms and Conditions of CRF and/or the respective mobile/content service(s).

    Duration of Promotion

    This limited time promotion shall commence from 8th Feb onwards (“Promotion Period”). Any extension thereof shall be at the sole discretion of Celcom.

    Eligibility

    This Promotion shall be applicable to new registrations, Mobile Number Portability (MNP) option, Change of Rate Plan (CORP) and prepaid-to-postpaid conversion customers subject to the registration of the eligible plans as hereinafter listed (“Customers”). This Promotion is not applicable with any device bundle offerings, including the EasyPhone™ program.

    Promotion Mechanics

    1. This Promotion is only made available to Customers who sign up for the following Celcom FIRST™ Plans with a 12-month contract period ("Contract"):
      (collectively “Eligible Plans”, severally "Eligible Plan").
      1. FIRST™ Gold Plan;
      2. FIRST™ Gold Plus Plan;
      3. FIRST™ Gold Supreme Plan;
      4. FIRST™ Platinum Plan; and
      5. FIRST™ Platinum Plus Plan
    2. Privileges
      1. This Promotion entitles the Customers to enjoy the following privileges (“Privileges”) for a continuous period of twelve (12) months from the date the Customers sign up for the Eligible Plans for as long as the Contract is active (“Duration of Privileges”):
        PRIVILEGES FIRST™ GOLD FIRST™ GOLD PLUS FIRST™ GOLD SUPREME FIRST™ PLATINUM FIRST™ PLATINUM PLUS
        FREE AnydayGB™ YES
        FREE Internet Roaming to 9 ASEAN countriess N/A N/A N/A YES YES
        FREE Calls & SMS Roaming to 9 ASEAN Countries N/A N/A N/A N/A YES
        Lifestyle Privileges  YES YES YES YES YES
      2. For FREE AnydayGB™, Customers will continue to enjoy their default Weekday & Weekend Internet Quota on the 13th month.
      3. The terms and conditions for each Eligible Plan as made available on Celcom’s website shall apply accordingly. All capitalised terms not defined herein shall have the meanings assigned to them in that terms and conditions.
    3. Lifestyle Privileges
      1. Details of Lifestyle Privileges
         
        PLANS LIFESTYLE PRIVILEGES
        FIRST™ Gold,  FIRST™ Gold Plus & FIRST™ Gold Supreme 
        1. One-off Privilege: FREE return flight tickets (“FREE Flight Ticket”) to destinations within Malaysia OR
        2. Monthly Gold Privileges: Any one of the following every month:
          1. 2 FREE rides worth RM5 per ride with Grab;
          2. RM10 shopping voucher from 11street;
          3. RM10 beverage voucher from Tealive;
          4. RM10  apps rebate on  Google Play;
          5. RM10  apps rebate on App Store; or
          6. 15GB Video Walla™ monthly
        FIRST™ Platinum &  FIRST™ Platinum Plus
        1. One-off Privilege: FREE  return flight tickets (“FREE Flight Ticket”)  to destinations within ASEAN OR
        2. Monthly Platinum Privileges: Any two of the following every month:
          1. 1 FREE movie ticket from GSC;
          2. 2 FREE rides worth RM5 per ride with Grab;
          3. RM10 shopping voucher from 11street;
          4. RM10 beverage voucher from Tealive;
          5. RM10  apps rebate on  Google Play; or
          6. RM10  apps rebate on App Store.
        Remarks: Monthly Gold privileges and Monthly Platinum privileges are collectively “Monthly Privileges”.
      2. Within 7 days upon activation of the Eligible Plan, Customers must log in to Celcom Life App or Online Customer Service (“OCS”) through Celcom’s website to choose to enjoy either One-off Privilege or  Monthly Privileges. Failing to do so, Customers will automatically be provisioned with Monthly Privileges. MyCelcom Postpaid App is available for download on Apple App Store and Google Play.
      3. Lifestyle Privileges can only be redeemed via Celcom Life App or OCS. The selected preferred Lifestyle Privilege or the provisioned default Monthly Privilege cannot be changed until the Contract expires.
      4. Monthly Privileges:
        1. Customers are allowed to choose their preferred Monthly Privileges on a monthly basis according to their bill cycle. Any unredeemed voucher(s) will be forfeited at the end of the bill cycle and shall not be carried forward to the next bill cycle. Notwithstanding the foregoing, eligible Customers are not allowed to choose the same vouchers in one bill cycle.
        2. All redeemed vouchers are valid up to and including the expiry date stated on each voucher. Extension of validity is strictly prohibited. Any unused voucher/s will be forfeited upon expiry.
        3. Redemption and usage of vouchers are strictly governed by the respective partners’ terms and conditions.
        4. All vouchers are available while stocks last. Customers will be notified in the event the selected voucher is no longer available and Customers may select other available vouchers for that bill cycle.
      5. One-off Privilege:
        1. FREE Return Flight Tickets are powered by Celcom’s appointed partner, Inspire SE-Asia Marketing PTE LTD (“Inspire”).
        2. Upon redemption of the FREE Return Flight Tickets, Customers agree to be bound by the terms and conditions prescribed by Celcom and Inspire as made available on www.flywithcelcom.com (“FREE Return Flight Tickets Campaign Website”).
        3. Customers agree and understand that Customers shall contact and may be contacted by Inspire concerning the following matters:-
          1. any inquiries, queries and responses  regarding the FREE Return Flight Tickets and the benefits thereof; and
          2. all associated administration concerns relating to booking, provision and purchasing of the flight tickets.
        4. For more information on FREE Return Flight Tickets, Customers may log in to the FREE Return Flight Tickets Campaign Website.
        5. FREE Return Flight Tickets are available while stocks last. Customers may be offered other One-off Privilege at the time of redemption which Celcom deemed suitable as replacement of the FREE Return Flight Tickets.
    4. FREE Roaming Privilege
      1. With the FREE Internet roaming, eligible Customers will enjoy high-speed Internet quota and Internet speed will be throttled to 64kbps upon full utilisation of the high-speed Internet quota for the day. The allocated high-speed Internet quota will be different based on the roaming country within ASEAN as specified below:
         
        No Country Operator High-speed Internet Quota
        1 Brunei B-Mobile 150MB
        2 Cambodia Smart Axiata 500MB
        3 Indonesia XL/Telkomsel 500MB
        4 Laos ETL 500MB
        5 Myanmar Ooredoo / MPT 500MB
        6 Philippines Globe 500MB
        7 Singapore M1/ StarHub 500MB
        8 Thailand TrueMove 500MB
        9 Vietnam Viettel/Vinaphone 500MB
      2. With the FREE Calls & SMS roaming in nine (9) ASEAN countries, eligible Customers will enjoy the following benefits once the Customers are connected to the preferred network operators at selected countries as specified below:
        1. Unlimited local Calls & SMS in the visiting country within ASEAN
        2. Unlimited Calls & SMS to Malaysia
      3. The list of the preferred network operators is as follow:
         
        No Country Operator
        1 Brunei B-Mobile
        2 Cambodia Smart Axiata
        3 Indonesia XL/Telkomsel
        4 Laos ETL
        5 Myanmar Ooredoo / MPT
        6 Philippines Globe
        7 Singapore M1/ StarHub
        8 Thailand TrueMove
        9 Vietnam Viettel/Vinaphone
      4. FREE roaming privilege is subject to prevailing International Roaming’s terms and conditions as made available on Celcom’s website and as amended from time to time. All capitalised terms in relation to FREE roaming privilege not defined herein shall have the meanings assigned to them in said terms and conditions.
    5. Should a Customer terminates the Eligible Plan before the Contract exprires, a RM300 processing fee will be charged when the Customer decides to change the rate plan or exit from the plan.
    6. Celcom reserves the right to make any alteration or changes to the Privileges or withdraw the Privileges or any part thereof, or suspend the Privileges or any part thereof without prior notice and Celcom shall not be liable for any loss or inconvenience to the Customers resulting therefrom.
    7. The Customers must maintain an active postpaid subscription throughout the Contract duration of twelve (12) months. In the event where a Customer’s account is inactive or call barred during the Contract duration (“Inactive Period”), the Privileges shall be withhold until the Customer re-activates his account. Notwithstanding the foregoing, the Privileges Duration shall remain twelve (12) months commencing from the date of the activation of the Eligible Plan regardless of the Inactive Period.

    General Terms and Conditions

    1. Celcom reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the terms and conditions of this Promotion upon prior notice to the Customers through Celcom’s website or other means of notification including SMS, OCS or in-app notification. Please make regular checks on Celcom’s website for any changes in the terms and conditions. For any enquiries on such amendments and/or variations, Customers may contact Celcom at https://celcom.com.my/support/contact-us. The prevailing amended and varied terms and conditions will be updated on Celcom’s website and shall supersede all previous versions. Customers shall be bound to observe, perform and comply with the terms and conditions herein and any amendments thereof. Customers’ continued use of the Service after the effective date of any variation, addition or amendments to these terms and conditions shall constitute Customers’ unconditional acceptance of such variations, additions or amendment.
    2. Celcom’s decisions in any matter in relation to the Promotion shall be final and conclusive. Any request for appeal and review shall not be entertained.
    3. Celcom shall not be liable for any claim by the Customers or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Promotion.
    4. Celcom disclaims any liability for loss or damage to property or any personal injury or loss of life resulting from or in connection with this Promotion.
    5. The Customer acknowledges and agrees that Celcom reserves the rights to disqualify any participation if the Customer is in breach of its obligations or any terms and conditions of this Promotion. Notwithstanding the above, Celcom reserves the right to reject any participation or the Customer at its sole and absolute discretion without assigning any reasons whatsoever.
    6. Celcom does not take any responsibility in the event any Customer is prevented from participating in the Promotion, as a result of certain technical restrictions or other limitations specific or force majeure which including but not limited to regulatory and/or government directive, act of God etc.
    7. All photographs, personal information and names submitted in the Promotion, service marks, trade names, trademarks are the property of Celcom.
    8. Except as expressly mentioned herein, Celcom shall not be responsible for any expenses and cost incurred by the Customers including out-of-pocket expenses related to or as a consequence of participating in this Promotion.
    9. All Privileges offered under this Promotion are not transferable for cash or in kind and shall be subject to availability of stock. Celcom reserves the right to substitute and replace the Privileges offered with another Privilege of equal value or higher value as Celcom deems fit.
    10. To the full extent permitted by law, Celcom disclaims any express or implied warranties or liabilities for the satisfactory, safety, legality, title and non-infringement of intellectual propery rights, merchantability and fitness for purpose of the Privileges under this Promotion. All Privileges made available to Customers are provided on an as-is and as-available basis. The warranties applicable for the Privileges are subject to the terms and conditions provided by the manufacturer or supplier of the Privileges.
    11. The content for the  Promotion is provided by third parties. Celcom does not filter or edit such content. The Customers acknowledge that Celcom is under no obligation to censor the content or information provided. Celcom disclaims all liability in relation to the content provided.
    12. In the event any of the provision in these terms and conditions is invalid, illegal and unenforceable under any applicable law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected.
    13. No delay or indulgence by Celcom in enforcing any terms or conditions herein shall constitute waiver by Celcom of the Customer’s breach of these terms and conditions.

    First Solutions

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This Service(s) (as hereinafter defined) is made available by Celcom subject to the general terms and conditions and the specific terms and conditions of each Service provided herein (“Terms and Conditions”). You acknowledge that you have read and fully understood these Terms and Conditions. Your use of the Service, upon Activation, constitutes unconditional acceptance to be bound by these Terms and Conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with these Terms and Conditions.

    In the event of any inconsistency between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

    1. Definitions
      For the purpose of these Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
      “Account” means an account opened for you with Celcom for subscribing to the Service. 
      “Activation” or “Activated” means the point in time when the Service is activated in Celcom’s System.
      “Addendum” means any addendum(s) executed by you and accepted by Celcom with details of additional Services and the details of the Package (if applicable).
      “Agreement” means the completed Registration Form and these Terms and Conditions including any Addendum and all subsequent amendments and variations to the Terms and Condition and Addendum.
      “Celcom” means Celcom Mobile Sdn Bhd (Company No. 27910-A)
      “Celcom’s System” means the telecommunication system utilised by Celcom in providing the Service
      “Credit Limit” means the limit on monthly charges as may be imposed by Celcom at its sole and absolute discretion from time to time.
      “Company” means the organization at which you are employed as reflected in the Registration Form.
      “Content” means any contest, java games, information, text, sound, music, software, photographs, videos, graphics, data messages or other materials received by you including but not limited to VAS
      “Donor Network Operator” or “DNO” means a mobile service provider from which a Mobile Number has been or is to be ported out. 
      “Equipment” means the hubs, routers, servers (for Networking purposes), your personal computer (equipped with CD Drive and LAN connection card (NIC)) and conforms to the specifications prescribed by Celcom upon your registration for this Service.
      “Device” means a wireless  device together with accessories for the use of the Service, including but not limited to mobile devices and personal computers.
      “Principal User” refers to you or in the case of a Company, any person nominated by the Company to be the Principal User. 
      “Registration Form” refers to Celcom First Registration Form duly completed by you to subscribe to the Service, which has been accepted and approved by Celcom.
      “Solutions Service(s)” means the solution services to be provided by Celcom to you pursuant to the Agreement.
      “Service Migration” refers to the application by Celcom customer to migrate to  Celcom First for Business Plan in accordance with Clause 12 of Part A. 
      “SIM Card” means the microprocessor card provided by Celcom which is inserted into the Device and contains a personal identification number (PIN) for access into the Service. 
      “SKMM” means Suruhanjaya Komunikasi dan Multimedia Malaysia also known as the Malaysian Communications and Multimedia Commission, established under the Communication and Multimedia Commission Act 1998.
      “Terms and Conditions” means the general terms and conditions and the specific terms and conditions of each Service as may be varied or modified from time to time at Celcom’s sole discretion. For the avoidance of doubt, policies, procedures and user guide in the Starter Kit shall also constitute the Terms and Conditions. 
      “Working Days” means save for the states of Kedah, Terengganu and Kelantan, Mondays to Fridays excluding public holidays and Sundays. In the states of Kedah, Terengganu and Kelantan, Saturdays to Wednesday and Thursday (half day), excluding public holidays and Fridays. 
      “You” or “Your” refers to the person aged eighteen (18) years and above and authorised to use the Service subject to these Terms and Conditions herein and/or an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Registration Form.
    2. Period of Agreement
      1. This Agreement shall take effect from the Activation date of the Service and shall continue to be in force until terminated in accordance with these Terms and Conditions.
         
    3. Internet Access
      1. You may be required to have internet access to subscribe to this Service.
         
    4. Account Registration
      1. You shall be required to create and account and shall be responsible to keep your username and password created under the account confidential at all times.
      2. You are prohibited from sharing your account with any third party.
         
    5. License to Use
      1. Subject to your compliance with these Terms and Conditions, Celcom grants you a non-exclusive limited license to use the Solutions Service. You shall not use, copy, adapt, modify, create derivative works based upon, distribute, license, sell, transfer, publicly display or otherwise exploit the Solutions Service. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Celcom, except for the licenses and rights expressly granted under these Terms and Conditions.
         
    6. Third Party’s Website
      1. The Solutions Service may contain links to third party websites or resources. Links to the third party’s websites do not imply any endorsement by Celcom of such website or resources of the contents, products or services available from such website or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
      2. You acknowledge and agree that Celcom shall not be responsible nor liable for:
        1. the availability or accuracy of the third party’s website; or
        2. the contents, products or services on or available from the third party’s website.
           
    7. Your Responsibility
      1. You shall:
        1. ensure the compatibility of your Device with Celcom’s System. In the event that changes and upgrades are introduced to Celcom’s System, you shall be responsible to ensure the continued compatibility of your Device and you shall have no claim whatsoever against Celcom arising thereform;
        2. comply with all notice or instruction given by Celcom from time to time in relation to the use of the Service and the SIM Card;
        3. ensure that the Device used with the SIM Card is legally owned by you or the Principal User;
        4. be responsible for all equipment and software necessary to use the Service and also for the security and integrity of all information and data transmitted, disclosed and/or obtained through the use of the Service; 
        5. be responsible for all usage of and charges for the Service including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner;
        6. be fully responsible for any voice or data transmitted or broadcasted by you or persons using your Device;
        7. keep your personal identification number (PIN) of your SIM Card confidential at all times and not release the PIN to any person;
        8. comply with all applicable laws of Malaysia relating to the Service, including without limitation to the Communication and Multimedia Act 1998 and its subsidiary legislation, other acts, statutes, by-laws, rules and regulations issued by relevant government and regulatory agencies which may be amended from time to time;
        9. take all reasonable steps to prevent fraudulent, improper or illegal use of the Service;
        10. cease to utilise the Service or any part thereof for such period as may be required by Celcom;
        11. report immediately to Celcom upon the discovery of any fraud, theft, loss, unauthorised usage or any other occurrence of unlawful acts in relation to the Device and its use. You agree to lodge a police report whenever instructed by Celcom and to give Celcom a certified copy of such report; and
        12. indemnify and shall keep indemnified Celcom from any loss, damage, liability or expense, arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising from the Content transmitted, uploaded, received or stored via the Service or part thereof and for all other claims arising out of any act or omission of your or any unauthorised use or exploitation of the Services or part thereof.
      2. You shall not use the Service:
        1. to cause embarrassment, distress, annoyance, irritation, harassment, inconvenience, anxiety or nuisance to any person;
        2. to cause excessive or disproportionate load on the Service or Celcom’s System;
        3. for any unlawful purposes including but not limited to vice, gambling or other criminal purposes whatsoever or for sending to or receiving from any person any message which is offensive on moral, religious, communal or political grounds, or is abusive, defamatory or of an indecent, obscene or menacing character;
        4. for any purpose which is against public interest, public order or national harmony;
        5. use, permit or cause to be used the Service improperly or for any activities which breach any laws, infringe a third party’s rights, or breach any directives, content requirements or codes promulgated by any relevant authority including activities which will require Celcom to take remedial action under any applicable industry code or in a way interferes with other users or defames, harasses, menaces, restricts or inhibits any other use from using or enjoying the Service or the internet;
        6. to transmit or post any content that contains any harmful, damaging or destructive programs;
        7. to run programs or servers that provide network content or connectivity to any third party not at the location where the connection is installed (including but not limited to  FTP, HTTP, game, newsgroup, proxy, and IRC servers);
        8. cause the introduction of viruses, worm, Trojan horses, e-mail bombs, cancelbots or other similar destructive computer programming routines into Celcom’s System or your Device;
        9. cause instability to or breach the security of Celcom’s System;
        10. use the Service for any commercial purposes or for the benefit of any third party;
        11. attempt to access or download content from the Service through the use of any engine, software, tool, agent, device or mechanism including but not limited to spiders, robots, crawlers or data mining tools;
        12. use the Service to upload illegal Content and/or Content from illegal sources; or
        13. use the Service for any purpose other than in accordance with these Terms and Conditions.
           
    8. Celcom’s Rights
      1. Celcom reserves the right to make any alteration or changes to the Service, or any part thereof, or suspend the Service or any part thereof without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
      2. Celcom reserves the right at its absolute discretion, from time to time, to vary, add to or otherwise amend these Terms and Conditions or any part thereof. You will be given written notice of such amendments. Your continued use of the Service after the effective date of any variation, addition or amendments to these Terms and Conditions shall constitute your unconditional acceptance of such variations, additions or amendment.
      3. Unless otherwise notified by you, you agree that Celcom may send you notifications relating to promotional and marketing activities from time to time.
      4. Celcom may extract any Short Message Service (SMS) details or Personal Information or any other data from you which is required to be used as evidence in court and/or when necessary in the event of a suspected and or proven misuse of the Service.
      5. Celcom reserves the right to manage your allocated bandwidth including but not limited to reducing your speed, suspend or terminate your bandwidth to the Service to ensure fair access to all Celcom customers on the same network with or without prior notice to you as prescribed in the Fair Usage Policy.
         
    9. Personal Information
      1. You agree that by executing the Registration Form or by continuing to use the Services, you are giving consent to Celcom that the information collected by Celcom from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Notice as posted on our website and Personal Data Protection Act 2010. You are advised to read our Privacy Notice to understand your rights with regards to your Personal Information.
         
    10. Disclaimer
      1. This Service is provided on an “as is” and “as available” basis. Celcom disclaims all liability and makes no express or implied representation or warranties of any kind in relation to the Service including but not limited to:
        1. availability, accessibility, timeliness and uninterrupted use of the Service; and
        2. sequence, accuracy, completeness, timeliness or the security of any data, Content or information provided to you as part of the Service.
           
    11. Celcom’s Liability
      1. Celcom shall not be liable for any costs, loss or damages (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your usage of the Service or for whatsoever reason under the Agreement.
      2. Notwithstanding the foregoing, you agree that Celcom’s entire liability in contract, tort (including negligence or breach or statutory duty) or otherwise to you (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum of RM500.00 or the total of your charges in the three (3) months preceding the relevant event(s), whichever is lower.
         
    12. Content
      1. The Content provided by Celcom is provided by Celcom or third parties. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the Solutions Service, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties.
         
    13. SIM Card (if applicable)
      1. The SIM Card shall remain the property of Celcom at all times and shall not at any time pass to you. Celcom grants you the right to use the SIM Card for the purposes of the Service. The SIM Card must be returned to Celcom on demand. Risk passes to you immediately upon the execution of this Agreement.
      2. The Service and/or features to be provided under the SIM Card will depend on the type of Device used.
      3. You must not transfer the SIM Card to any other person without Celcom’s prior written consent.
      4. In the event of loss, theft, cloning and/or unauthorised use of the SIM Card, you shall immediately notify Celcom. Replacement of a SIM card is subject to such payments as may be prescribed by Celcom.
      5. Celcom shall only replace a defective SIM Card at no cost if the defect is proven to Celcom’s satisfaction to be caused by the manufacturer or supplier provided that you return such defective SIM Card to Celcom within fourteen (14) days from the date the Service is Activated.
         
    14. Package
      1. The details of the Package shall be in the Addendum which shall be executed by you.
         
    15. Billing and Payment Due Date (if applicable)
      1. You shall be responsible for all usage of and charges for the Service including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner, even if you have exceeded the Credit Limit.
      2. You shall be charged for the Service in accordance with Celcom’s prevailing pricing plan or applicable packages (“Plan”) chosen by you in the Registration Form. Upon the expiry of the Plan, you shall be charged with Celcom’s current prevailing rates for the Service.
      3. Celcom may introduce other mode of billing from time to time by giving you prior notice.
      4. You must pay Celcom on or before the date specified in your respective bill (“Due Date”) without need of any further notice. You may make such payment at any Celcom service centres, call centers, branches, payment kiosks, agencies or through collection agents duly authorised by Celcom.
      5. Subject to Clause 15.4 above, if any fees or charges remain unpaid after the Due Date, Celcom may charge interest at the rate of 1.5% per month (“Late Payment Interest”) on such overdue amount. Celcom at its sole discretion may waive or revise any Late Payment Interest or charges.
      6. Unless otherwise stated in the bill or elsewhere, all charges are payable in Ringgit Malaysia.
      7. In the absence of fraud or manifest error, Celcom may rely on each bill as conclusive evidence against you of the accuracy, completeness and truth of all matters stated in it unless you dispute the bill in the manner stated below.
      8. You are responsible for paying all charges without any counterclaim, deduction, set off or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
      9. Celcom reserves the right to suspend, or disconnect the Services if any bill or part thereof shall remain unpaid after the Due Date, and Celcom shall not be liable to you in any way for the suspension. A reconnection fee of RM10.00 or such other amount at Celcom’s discretion may be imposed on you for reconnection of the Service upon the expiry of the Suspension.
      10. Subject to Clause 15.8 above, Celcom may suspend, or disconnect the Services unless you make full settlement of amounts due irrespective of whether such amounts have exceeded the Credit Limit or you have not received the bill. 
      11. Any dispute regarding billing must be communicated to Celcom in writing within one (1) month from the date of the bill failing which, the bill is deemed to be accurate. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you shall promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have six (6) months to do so from the date of such payment. If the dispute is resolved in Celcom’s favour, you shall pay the disputed amount immediately plus late payment interests, any legal costs and collection expenses incurred by Celcom..
      12. Celcom may notify you on any transaction of debit balance under your inactive Account to your active Account.
      13. Celcom shall be entitled at its sole discretion to vary the amount of deposit, fees and any other charges for the Services or part thereof and to change the billing cycle, without the need to inform you.
         
    16. Auto Billing (if applicable)
      1. Celcom may, at its discretion, allow your bills to be paid through a third party credit or charge card, or via Tele-Payment (by a third party credit or charge card via telephone) or other means of payment (“Auto Billing”) subject to the terms and conditions of the Auto Billing as provided on Celcom’s Website.
      2. You must make a separate application for the Auto Billing at any Celcom branch, which shall only be applicable for settlement of periodic bills.
      3. Any outstanding bills prior to the commencement date of the Auto Billing must be settled by you in the ordinary manner.
      4. If you chose to register for the Auto Billing, you shall be responsible to inform Celcom immediately if your credit or charge card is lost, stolen, expired or terminated or if you want to terminate Auto Billing.
      5. In the event that Celcom fails to make the deduction or settlement of your bill through Celcom’s processing bank, Celcom shall not be held liable to you in any way for such failure and you must make the payment for outstanding amounts before the Due Date or before your billing cycle date.
      6. By registering for the Auto Billing, you authorise Celcom to verify the information provided by you with the credit card issuer or any third party as may be necessary including but not limited to forwarding your bills and other details to the card issuer, financial institution and other relevant parties for and in connection with the Auto Billing.
      7. If Celcom does not receive the full payment of the outstanding sum due from you following a completed Auto Billing transaction or the bank or financial institution claims back or deducts back any payment made to Celcom, Celcom reserves the right without prior notice to you to reverse any payment entry in your statement of account or reinstate the charge in your Account.
         
    17. Credit Limit (if applicable)
      1. You shall ensure that your usage of the Service does not exceed the Credit Limit, if any, as specified by Celcom.
      2. Celcom may, but shall not be obliged to, apply a Credit Limit for all charges incurred under your Account and any of your supplementary lines, including those yet to be billed and any amounts in dispute, and Celcom reserves the right to revise the Credit Limit from time to time at Celcom’s sole discretion.
      3. Celcom may give you a notice or a message to your Device notifying you if your charges in your Account exceed the Credit Limit; and such notice is deemed to be received by you when Celcom issues the notice or message to you.
      4. Celcom is not obliged to ensure barring of the Services which may occur in the event that your usage of the Service exceeds the Credit Limit.
         
    18. Matters Beyond Celcom’s Control
      1. Without limiting the generality of any provision in these Terms and Conditions, Celcom shall not be liable for any failure to perform its obligations herein caused by an act of God, insurrection or civil disorder, military operations or act of terrorism, all emergency, acts or omission of Government, or any competent authority, labour trouble or industrial disputes of any kind, fire, lightning, subsidence, explosion, floods, acts or omission of persons or bodies for whom Celcom has no control over or any cause outside Celcom’s reasonable control.
      2. Notwithstanding Clause 18.1 above, you shall remain liable to pay all fees and charges which are outstanding and/or due and payable to Celcom in accordance with the Agreement.
      3. The Service may occasionally be affected by interference caused by objects beyond Celcom’s control such as buildings, underpasses and weather conditions, electromagnetic interference, equipment failure or congestion in Celcom’s System or telecommunication systems. In the event of such interference, Celcom shall not be responsible for any inability to use or access the Service, interruption or disruption of the Service.
         
    19. Severability and Effect of these Terms and Conditions
      1. If any of the provision of these Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
         
    20. Governing Law
      1. The Agreement shall be governed and construed in accordance with the laws of Malaysia and parties agree to submit to the exclusive jurisdiction of Malaysian courts.
      2. Subject to Clause 20.1 above, this Agreement is subject to the Communications and Multimedia Act 1998 and any applicable subsidiary legislation, rules, regulations, directives and/or orders.
         
    21. Notices
      1. Any notice, correspondence and/or other documents to be given by Celcom to you shall be in writing and sent to you at the address on the Registration Form or to your last known address, as the case may be.
      2. Any notice, correspondence, and/or other documents to be given by you to Celcom under the Agreement must be in writing and sent to the following address: Celcom Mobile Sdn Bhd, 21st Floor, Menara Celcom, No. 82, Jalan Raja Muda Abdul Aziz, 50300, Kuala Lumpur or feedback@celcom.com.my or such address as notified in writing by Celcom to you.
      3. Any notice, correspondence, and/or other documents given by Celcom to you pursuant to this clause shall be deemed to have been served if:-
        1. sent by registered post, on the second Working Day after the date of posting irrespective of whether it is returned undelivered;
        2. sent by ordinary post, on the fifth Working Day after the date of posting irrespective of whether it is returned undelivered;
        3. hand delivered, upon delivery; or
        4. sent by facsimile, upon successful completion of transmission as evidence by a transmission report and provided that notice shall in addition thereon be sent by post to the other party.
           
    22. Assignment
      1. You shall not assign or novate any or part of your rights or obligations under the Agreement to any party, without Celcom’s prior written consent.
      2. Celcom may assign or novate all or part of the Agreement to any third party by notice to you without your prior consent.
         
    23. Indulgence and Waiver
      1. Any failure by Celcom to enforce any terms herein, or any forbearance, delay or indulgence granted by Celcom to you will not be construed as waiver of Celcom’s rights provided under this Agreement.
         
    24. Suspension and Termination
      1. You may at any time terminate the Agreement by giving Celcom prior written notice.
      2. Celcom shall be entitled at its absolute discretion to immediately suspend/terminate the Services or Agreement, without liability, at any time, without any notice and may not be required to give any reason whatsoever, including but not limited to the following reasons:
        1. if any technical failure occurs in the Services or Celcom’s System;
        2. while the Service is being upgraded, modified or maintained;
        3. if you breach any of the Terms and Conditions;
        4. if you do anything which may in Celcom's opinion, lead to, including but not limited to damage to the Services and/or Celcom’s System or losses to Celcom;
        5. if Celcom is required to comply with an order, instruction or request of regulatory authority, government authority or any other competent authority; or
        6. if it is in Celcom's opinion that the Service or Celcom’s System is or may be used fraudulently, illegally or for unlawful purposes.
      3. Celcom will endeavour to resume the Service as soon as reasonably possible if suspension or disconnection occurs for the reasons set out in Clause 24.2(a) and (b) above. You shall be liable for all applicable charges during the period of interruption, suspension or loss of the Services or part thereof from any cause whatsoever.
      4. Termination shall be without prejudice to any existing rights and/or claims that Celcom may have against you, and you shall continue to fulfill your obligations including payment of all outstanding charges prior to the date of termination.
      5. Upon suspension, Celcom may at its absolute discretion reconnect the Services, subject to your payment of the reconnection fee as prescribed by Celcom, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Services.
         
    25. Miscellaneous
      1. No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement.
      2. In the event of a conflict or inconsistency between the Registration Form, the Terms and Conditions and the Addendums, such inconsistency shall be resolved by giving precedence in the following order: Addendums, the Terms and Conditions and the Registration Form.
      3. The Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all previous agreements, understanding, proposals, representations and warranties relating to that subject matter.
      4. Those clauses which by their nature would survive the termination of the Agreement shall so survive.
      5. Time wherever referred to in this Agreement shall be of the essence.
      6. The Agreement shall be binding on and shall inure for the benefit of each party's permitted assigns, successors in title, personal representatives, executors and administrators.
      7. Any stamp duty arising out of this Agreement shall be borne by you.

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This Service(s) (as hereinafter defined) is made available by Celcom subject to the terms and conditions of the Service provided herein (“Terms and Conditions”). You acknowledge that you have read and fully understood these Terms and Conditions. Your use of the Service(s), upon Activation, constitutes unconditional acceptance to be bounded by these Terms and Conditions as may be amended from time to time by Celcom. You must ensure that you and any person you allow or authorise to use the Service(s) complies with these Terms and Conditions and you will be liable for any breach of the Terms and Conditions by you and/or that person.

    By subscribing to this Service, in addition to these Terms and Conditions, you shall be subjected to Celcom’s Privacy Policy and Fair Usage Policy which are made available at www.celcom.com.my as amended from time to time. In the event of any inconsistency between the provisions of these Terms and Conditions and the terms and conditions of Privacy Policy and Fair Usage Policy, such inconsistency shall be resolved by giving precedence in the following decreasing order (i) these Terms and Conditions; (ii) Privacy Policy; and (iii) the Fair Usage Policy.

    1. Definitions
      For the purpose of these Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
      “Account” means an account opened for you with Celcom for subscribing to the Service(s);
      “Activation” or “Activated” means the point in time when the Service(s) is activated in Celcom’s System;
      “Addendum” means any addendum(s) executed by you and accepted by Celcom for value added, supplemental or additional Service(s);
      “Agreement” means the completed Service Registration Form and these Terms and Conditions including any Addendum and all subsequent amendments and variations to the Terms and Conditions and Addendum;
      “Authorised Signatory means the person who is authorised by you to enter into the Agreement for and on your behalf whose name appears in the Service Registration Form;
      “Bill” means the statement issued by Celcom, in the format as determined by Celcom, to the Customer from time to time in respect of the Service(s) and the term “Bill” shall also include Invoice;
      “Celcom Business Fibre means the Service in which Celcom provides High Speed Internet (HSI) access that uses optical fibre technology or any other technology offered as part of the Service;
      “Celcom” means Celcom Mobile Sdn Bhd (Company No. 27910-A);
      “Celcom’s System” means the telecommunication system utilised including but not limited to any Celcom Business Fibre™ router, facility, apparatus, plant, pole, line, wire or cable installed at the Service Address by Celcom for provision of the Service(s);
      “Celcom’s Website” refers to www.celcom.com.my;

      “Credit Limit”

      means the limit on monthly charges as may be imposed by Celcom at its sole and absolute discretion from time to time;
      “Equipment” means the hubs, routers, servers (for Networking purposes), your personal computer (equipped with CD Drive and LAN connection card including but not limited to Network Interface Card (NIC);
      “Celcom Business Fibre™” means High Speed Internet (HSI) access that uses optical fibre technology offered as part of the Service;

      “Celcom Business Fibre™ Modem”

      means the Broadband Termination Unit (BTU) or Optical Network Termination Unit (ONT) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion;
      “Celcom Business Fibre™ Router” means the Residential Gateway (RGW) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion;

      “Installation” or “Standard Installation”

      refers to the installation of High Speed Internet (HSI) and Voice over Internet Protocol (VoIP) which includes:

      1. 15 metres of fibre cable to the Service Address;
      2. 85 metres of fibre cable within the vicinity of the Service Address from the nearest fibre distribution panel to the termination box; and
      3. 15 metres of fibre cable from the Service Address to the termination box and access termination box;
      “Installation Date” means the date requested by you in the Service Registration Form or any other dates available for the supply, delivery, installation and activation of the HSI and VoIP at the Service Address;

      “Installation Form”

      refers to the Installation Form duly acknowledged by you for Installation to take place and to be completed, which has been accepted and approved by Celcom;
      “Invoice” means the statement issued by Celcom to the Customer to supplement or as supplement to the Bill;
      “Registration Form” refers to the Registration Form duly completed by you to subscribe to the Service, which has been accepted and approved by Celcom;
      “Service(s)” means telecommunication services including HSI and VoIP specifically known as Celcom Business Fibre™ to be provided by Celcom to you pursuant to the Agreement;
      “Service Address” means the address where Celcom agrees to provide the Services to you;
      “Service Installation Form” refers to the Service Installation Form duly acknowledged by you for Installation to take place and to be completed, which has been accepted and approved by Celcom;
      “Service Registration Form” refers to the Service Registration Form duly completed by you to subscribe to the Service(s), which has been accepted and approved by Celcom;
      “SKMM” means Suruhanjaya Komunikasi dan Multimedia Malaysia also known as the Malaysian Communications and Multimedia Commission, established under the Communication and Multimedia Commission ACT 1998;
      “Spam” means unsolicited electronic messages sent through various communication modes including but not limited to email or instant messaging services regardless of existence of prior relationship between the sender and the recipient and regardless of content whether commercial, non-commercial or messages including malicious program and/or content and/or data including unsolicited messages, videos, advertising, marketing or promotional materials;
      “Terms and Conditions” means the general terms and conditions and the specific terms and conditions of each Service as may be varied or modified from time to time at Celcom’s sole discretion;
      “User” refers to you or in the case of a company, any person nominated by the company to be the User;
      “Value Added Service” or “VAS” means additional functions, features or facilities which are currently available or will be made available by Celcom from time to time and may be subscribed to and/or used by you in connection with the Service to enable you to access and use information, data, content, WAP and other interactive applications and/or services over the Internet and/or intranet;
      “Working Days” means save for the states of Kedah, Terengganu, Kelantan and Johor, Mondays to Fridays and Saturdays (half day), excluding public holidays, Saturdays (half day) and Sundays. In the states of Kedah, Terengganu, Kelantan and Johor Sundays to Thursdays and Fridays (half day), excluding public holidays, Fridays (half day) and Saturdays;
      “You” or “Your” refers to the person authorised to use the Service(s) subject to these Terms and Conditions herein and/or an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Service Registration Form.
    2. Period of Agreement
      1.  This Agreement shall take effect from the Activation date of the Service and shall continue to be in force until terminated in accordance with these Terms and Conditions.
      2. Notwithstanding Clause 2.1 above, the minimum subscription period of this Service shall be twenty-four (24) months from the Activation date of Celcom Business Fibre™ (“Minimum Subscription Period”).
      3. In the event of early termination of the Service prior to expiry of the Minimum Subscription Period, an early termination fee of RM500 shall be imposed on you and reflected in your final bill.
         
    3. Provision of the Service
      1.  You are ineligible to subscribe to the Service if you have any outstanding Account with us regardless of such account being related to the Service or otherwise.
      2. The Service is only available in certain coverage areas. To know whether you are within the coverage area, you may contact Celcom service centres, call centres, branches, agencies, your account manager duly authorised by Celcom or by visiting here.
      3. Upon subscription to the Service, you shall receive the following:
        1. Celcom Business Fibre™ details;
        2. Your particulars and installation details; and
        3. Voice over Internet Protocol (VoIP) details.
      4. This Service comes with Digital Enhanced Cordless Telecommunication (DECT) telephone together with a fixed telephone line for your use and you agree to accept the telephone number assigned to you.
      5. You may request:
        1. cancellation of the Service (“Cancellation”) at no charge provided that the Cancellation is requested not later than four (4) days prior to the Installation date. However, if the request is made any later than the aforementioned period, you shall be subjected to a Cancellation fee of RM200.00 per request;
        2. upgrading of the respective package you subscribe to any other package offered under the Service prior to or after the expiry of the Minimum Subscription Period at no charge with no renewal on the Minimum Subscription Period;
        3. downgrading of the respective package you subscribe to any other package offered under the Service prior to or after the expiry of the Minimum Subscription Period subject to a downgrading fee of RM50.00 with no renewal on the Minimum Subscription Period; or
        4. alteration or customisation to the Celcom Business Fibre™ and VoIP Services configuration or relocation of the Services at any Celcom branch, Blue Cube outlets or Celcom Customer Service (“Request”) subject to the availability of the Services at the new location at the rate of RM200.00 per Request.
      6. Notwithstanding Clause 3.5 above, you acknowledge that Celcom has the absolute discretion to reject any request for upgrading or downgrading of the Service Package without assigning any reasons.
         
    4. Installation
      1. You shall ensure that you have the following items required for the Installation, including without limitation:
        1. the Equipment;
        2. power socket; and
        3. any other requirement by Celcom as may be informed from time to time.
      2.  If the Installation is to be performed at a high rise building, you shall ensure that you obtain the necessary permissions and approvals from the building’s management including procuring the approval for Celcom’s access to the main distribution frame (MDF) room and/or the subscriber distribution frame (SDF) room on the Installation Date.
      3. Upon Celcom’s acceptance of your Registration Form for the Service (“Acceptance”):
        1. you will receive an e-mail from Celcom containing your Service registration information upon the Acceptance;
        2. you will receive an Installation Appointment Reminder Call from Celcom to confirm the Installation Date prior to the Installation Date;
        3. you will receive an Installation Appointment Confirmation Call from Celcom or its authorised representative and/or registered contractor who shall perform the Installation (“Celcom TechXpert”) on the day of the Installation to confirm on the estimated arrival time and to re-ensure your readiness as prescribed in Clause 4.1 above, failing which Celcom reserves the right to impose a fee of RM200 for the inability of Celcom TechXpert to complete the Installation; and
        4. Celcom TechXpert shall perform the Standard Installation which may take from three (3) to six (6) hours for all premises (“Installation Time”) on the Installation Date upon your approval of the Installation design on the Installation Form provided to you by Celcom TechXpert.
      4. Celcom shall not be liable for any damages arising out of or resulting from the work done by Celcom TechXperts.
      5. Notwithstanding Clause 4.3 above:
        1. the Installation Date may vary depending on Celcom TechXpert’s availability and you may be required to provide an alternative date for the Installation if the Installation Date is not available; and
        2. Celcom may allow you to request a deference of the Installation Date (“Deference”) at no charge provided that the Deference is requested no later than four (4) days prior to the Installation Date (“Deference Period”). However, if the Deference request is made any later than the aforementioned period, you shall be subject to a re-scheduling fee of RM200 per Deference request.
      6.  In the event that you request a non-standard installation of the Service (“Non-standard Installation”), the cost of the Non-standard Installation shall be borne by you.
      7.  Subject to Clause 4.6 above, the Non-standard Installation request shall be made directly to the Celcom TechXpert and cost thereof shall be paid directly to Celcom TechXpert.
      8. In the event the Services cannot be installed and/or activated on the Installation Date due to:
        1. your failure to make the premise at the Service Address ready and available for installation as prescribed by Clause 4.1 above; or
        2. your failure to obtain the necessary permissions, approvals, consents, licenses including access to the MDF room or SDF room; or 6
        3. any reason whatsoever which is not due to Celcom’s fault you may request to change the Installation Date to another date subject to a fee of RM200.
      9. In the event that the circumstances prescribed in Clause 4.8 continue for a period of three (3) months from the Registration Date, Celcom reserves the right to deny your application for the Service. Any cost associated with the preparation for the Installation and/or Activation of the Service shall be borne by you.
         
    5. Celcom Business Fibre™ Modem
      1.  Celcom Business Fibre™ Modem’s Condition
        The Celcom Business Fibre™ Router is provided by a third party and comes with a twelve (12) month warranty (Celcom Business Fibre™ Router Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Business Fibre™ Router resulting from:
        1. act of vandalism by anyone other than Celcom;
        2. burglary;
        3. your misuse, abuse, negligence; or
        4. accident.
      2. Ownership of the Celcom Business Fibre™ Modem
        The Celcom Business Fibre™ Modem remains the property of Celcom at all times.
      3.  Pursuant to Clause 5.2 above:
        1. there shall be no option to purchase the Celcom Business Fibre™ Modem;
        2. upon expiry of the Agreement or termination of the Service by Celcom for any reason whatsoever, Celcom shall make an appointment to dismantle and collect the Celcom Business Fibre™ Modem from the Service Address; and
        3. in the event that Celcom fails to recover the Celcom Business Fibre™ Modem due to reasons other than Celcom’s fault or the Celcom Business Fibre™ Modem is found to be damaged or faulty you shall be liable to pay the charges prescribed under Clause 9.2 below.
           
    6. Celcom Business Fibre™ Router
      1. Celcom Business Fibre™ Router’s Condition
        The Celcom Business Fibre™ Router is provided by a third party and comes with a twelve (12) month warranty (Celcom Business Fibre™ Router Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Business Fibre™ Router resulting from:
        1. normal wear and tear;
        2. unauthorised disassembly, repair, alteration or modifications including unauthorised connection carried out by you on the Celcom Business Fibre™ Router;
        3. misuse, abuse, negligence or accident howsoever caused to the Celcom Business Fibre™ Router;
        4. improper testing, operation, maintenance, installation, or any alteration or modification of the Celcom Business Fibre™ Router;
        5. corrosion, rust or the use of wrong voltage or natural oxidation; and
        6. damage from unstable voltage or lighting strike or any matters beyond Celcom’s control.
      2. Ownership of the Celcom Business Fibre™ Router
        The Celcom Business Fibre™ Router shall belong to you upon successful installation of the Service onwards.
         
    7. Exclusion of Warranties
      1. The warranties under Clauses 5.1 and 6.1 above shall not be applicable upon the occurrence of the following events:
        1. the expiry of the respective Celcom Business Fibre™ Modem or Celcom Business Fibre Router Warranty Period;
        2. the serial number or warranty seal on the Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router has been altered, defaced or removed;
        3. the labels on the Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router have been destroyed, moved or modified;
        4. the serial number on the Celcom Business Fibre™ Modem or Celcom Business Fibre Router differs from the serial number captured in the system based on your acknowledgment of the Service Activation; an
        5. you fail to notify Celcom of the alleged defect or malfunction of the Celcom Business Fibre™ Modem or Celcom Business Fibre Router within the respective Celcom Business Fibre Modem or Celcom Business Fibre Router Warranty Period.
           
    8. Defective Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router
      1. Defects or discrepancies, in or like objection to the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router shall be reported to Celcom within forty-eight (48) hours of your receipt of the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router, failing which it shall be conclusively presumed that the Celcom Business Fibre Modem and Celcom Business Fibre Router were received by you in good condition.
         
    9. Damage to the Celcom Business Fibre™ Router and Celcom Business Fibre™ Modem
      1. You shall be responsible to pay for the loss of or damage to the Celcom Business Fibre™ Modem and Celcom Business Fibre Router, due to or as a result of fire, theft, negligence, willful destruction or improper usage.
      2. Subject to Clause 9.1 above, you shall be charged with the following charges for the replacement of the lost or damaged Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router:
        1. RM300 for the Celcom Business Fibre™ Modem; and
        2. RM300 for the Celcom Business Fibre™ Router
           
    10. Deposit
      1. Celcom may request payment for registration of the Service which may include without limitation a refundable deposit (“Deposit”).
      2. Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts.
      3. Subject to Clause 10.2 above, any balance Deposit exclusive of interest (if any) will be returned to you within four (4) months from the date of the termination of this Agreement subject to the deduction of any amount claimed by Celcom in the event of your breach of any of the terms of this Agreement.
         
    11. Packages
      1.  If your subscription to the Service is made pursuant to a package or promotional package (“Package”), you agree to be subject to the additional terms and conditions applicable to the Package.
      2. Celcom reserves the right to amend the Packages from time to time at its discretion or to withdraw the Packages at any time without assigning reasons for such withdrawal and migrate you to another package or promotional package as Celcom deems fit.
      3. Upon subscription to the Service, you may subscribe to the following Packages:
        Package Celcom Business Fibre™ 10
        Fee Published Monthly Fee RM158.00 monhtly
        Discounted Monthly Fee RM138.00 monthly
        Internet Speed 10Mbps
        Data Volume UNLIMITED
        Voice Call Rate IDD to All Networks 8sen/min
        Call Rate IDD Normal Rates
        Device Router FREE
        DECT Phone FREE
        Others Standard Installation Fee FREE
        Activation Fee FREE

         

        Package Celcom Business Fibre™ 20
        Fee Published Monthly Fee RM208.00 monhtly
        Discounted Monthly Fee RM188.00 monthly
        Internet Speed 20Mbps
        Data Volume UNLIMITED
        Voice Call Rate IDD to All Networks FREE 300 minutes to all networks. 8 sen/min thereafter
        Call Rate IDD Normal Rates
        Device Router FREE
        DECT Phone FREE
        Others Standard Installation Fee FREE
        Activation Fee FREE
        Rebates on post-paid FIRST™ Gold Plus and Platinum Business Lines Enjoy RM20 rebates for 24 months for each line*

         

        Package Celcom Business Fibre™ 40
        Fee Published Monthly Fee RM288.00 monhtly
        Discounted Monthly Fee RM268.00 monthly
        Internet Speed 40Mbps
        Data Volume UNLIMITED
        Voice Call Rate IDD to All Networks FREE 300 minutes to all networks. 8 sen/min thereafter
        Call Rate IDD Normal Rates
        Device Router FREE
        DECT Phone FREE
        Others Standard Installation Fee FREE
        Activation Fee FREE
        Rebates on post-paid FIRST™ Gold Plus and Platinum Business Lines Enjoy RM20 rebates for 24 months for each line*

         

        Package Celcom Business Fibre™ 100
        Fee Published Monthly Fee RM378.00 monhtly
        Discounted Monthly Fee RM358.00 monthly
        Internet Speed 100Mbps
        Data Volume UNLIMITED
        Voice Call Rate IDD to All Networks FREE 300 minutes to all networks. 8 sen/min thereafter
        Call Rate IDD Normal Rates
        Device Router FREE
        DECT Phone FREE
        Others Standard Installation Fee FREE
        Activation Fee FREE
        Rebates on post-paid FIRST™ Gold Plus and Platinum Business Lines Enjoy RM20 rebates for 24 months for each line*

        *Remarks:

        1. Eligibility for Rebates on Existing Post-paid Lines:
          1. Customer must subscribe to at least one Packages under the Service. However, the Packages shall either be Celcom Business Fibre™ 20, Celcom Business Fibre™ 40 and Celcom Business Fibre™ 100 (“Eligible Packages”);
          2. Customer must subscribe to 3 or more Celcom Corporate lines under FIRST™ Gold Plus Business and/or FIRST™ Platinum Business (“Corporate Lines”); and
          3. Notwithstanding the total number of Corporate Lines subscribed by the Customer, the number of Corporate Lines eligible for rebate shall correspond to the total number of Eligible Packages subscribed by the Customer.
        2. Eligibility for Discounted Monthly Fee:
          1. Customer must subscribe to 5 or more Packages under the Service and it can be a combination of either the same and/or different Packages. Upon fulfilling the foregoing condition, the Discounted Monthly Fee shall apply to all Packages subscribed by the Customer.
             
    12. Additional Service
      1. Upon subscription to the Service, you may subscribe to the Value Added Service subject to the following
        1. you may subscribe to the VAS provided by Celcom from time to time subject to the terms and conditions of the respective VAS;
        2. you acknowledge that your ability to access and use the information via the VAS depends on the features and functionality of your Celcom Business Fibre™ Router and the nature and quality of the information being accessed via the VAS;
        3. Celcom does not represent, warrant or guarantee that your Celcom Business Fibre™ Router will be able to access the VAS; and
        4. Celcom reserves the right to withdraw the VAS provided to you at any time without notice and Celcom shall not be liable for any losses or damages suffered by you or any third party due to such withdrawal.
           
    13. Your Responsibility
      1. You shall:
        1. ensure the compatibility of your Equipment with Celcom’s System. In the event that changes and upgrades are introduced to Celcom’s System, you shall be responsible to ensure the continued compatibility of your Equipment and you shall have no claim whatsoever against Celcom arising therefrom;
        2. inform Celcom immediately of any changes in any of the personal information collected by Celcom from you (“Personal Information”);
        3. comply with all notices or instructions given by Celcom from time to time in relation to the use of the Service;
        4. be responsible for all equipment and software necessary to use the Service and also for the security and integrity of all information and data transmitted, disclosed and/or obtained through the use of the Service;
        5. be responsible for all usage of and charges for the Service including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner;
        6. be fully responsible for any voice or data transmitted or broadcasted by you or persons using your Celcom Business Fibre™ Router;
        7. comply with all applicable laws of Malaysia relating to the Service, including without limitation to the Communication and Multimedia Act 1998 and its subsidiary legislation, other acts, statutes, by-laws, rules and regulations issued by relevant government and regulatory agencies which may be amended from time to time;
        8. take all reasonable steps to prevent fraudulent, improper or illegal use of the Service;
        9. cease to utilise the Service or any part thereof for such period as may be required by Celcom;
        10. report immediately to Celcom upon the discovery of any fraud, theft, loss, unauthorised usage or any other occurrence of unlawful acts in relation to the Celcom Business Fibre™ Router and its use. You agree to lodge a police report whenever instructed by Celcom and to give Celcom a certified copy of such report; and
        11. indemnify and shall keep indemnified Celcom from any loss, damage, liability or expense, arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation, including but not limited to legal fees, whatsoever arising from the Content transmitted, received or stored via the Service or part thereof and for all other claims arising out of any act or omission of your or any unauthorised use or exploitation of the Services or part thereof.
      2. You shall not use the Service:
        1. to cause embarrassment, distress, annoyance, irritation, harassment, inconvenience, anxiety or nuisance to any person;
        2. to cause excessive or disproportionate load on the Service(s) or Celcom’s System;
        3. for any unlawful purposes including but not limited to vice, gambling or other criminal purposes whatsoever;
        4. for sending to or receiving from any person any message which is offensive on moral, religious, communal or political grounds, or is abusive, defamatory or of an indecent, obscene or menacing character;
        5. for sending spam or unsolicited messages, including but not limited to e-mails, to any person or corporate entities;
        6. for any purpose which is against public interest, public order or national harmony;
        7. use, permit or cause to be used the Service(s) improperly or for any activities which breach any laws, infringe a third party’s rights, or breach any directives, content requirements or codes promulgated by any relevant authority including activities which will require Celcom to take remedial action under any applicable industry code or in a way interferes with other users or defames, harasses, menaces, restricts or inhibits any other use from using or enjoying the Service(s) or the internet;
        8. to transmit or post any content that contains any harmful, damaging or destructive programs;
        9. to run programs or servers that provide network content or connectivity to any third party not at the location where the connection is installed (including but not limited to FTP, HTTP, game, newsgroup, proxy, and IRC servers); or
        10. for any purposes of reselling the Service(s) unless permitted by Celcom in writing.
    14. Celcom’s Rights
      1. Celcom reserves the right to make any alteration or changes to the Service, or any part thereof, or suspend the Service or any part thereof without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
      2. Celcom reserves the right at its absolute discretion, from time to time, to vary, add to or otherwise amend these Terms and Conditions or any part thereof. You will be given written notice of such amendments. Your continued use of the Service(s) after the effective date of any variation, addition or amendments to these Terms and Conditions shall constitute your unconditional acceptance of such variations, additions or amendments.
      3. Unless otherwise notified by you, you agree that Celcom may send you notifications relating to promotional and marketing activities from time to time.
      4. Celcom may extract any Personal Information or any other data from you which is required to be used as evidence in court and/or when necessary in the event of a suspected and or proven misuse of the Service.
      5. Celcom reserves the right to manage your allocated bandwidth including but not limited to reducing your speed, suspending or terminating your bandwidth to the Service to ensure fair access to all Celcom customers on the same network with or without prior notice to you as prescribed in the Fair Usage Policy.
         
    15. Personal Information
      1. You agree that by executing the Registration Form or by continuing to use the Services, you are giving consent to Celcom that the information collected by Celcom from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Notice as posted on our website at http://www.celcom.com.my and Personal Data Protection Act 2010. You are advised to read our Privacy Notice to understand your rights with regards to your Personal Information.
         
    16. Disclaimer
      1.  This Service is provided on a “best effort” basis. Celcom disclaims all liability and makes no express or implied representation or warranties of any kind in relation to the Service including but not limited to:
        1. availability, accessibility, timeliness, continuous and uninterrupted use of the Service or secure access to the Internet; and
        2. sequence, accuracy, completeness, timeliness or the security of any data, Content or information provided to you as part of the Service.
      2. Notwithstanding Clause 16.1, above, the availability and speed of the Service shall be subject to the following:
        1. Celcom’s network availability; and
        2. your Celcom Business Fibre™ Router capability including but not limited to the coverage, location, Celcom’s network traffic and the type of data being transmitted by you; and
        3. the traffic and the volume of users using the Service(s).
           
    17. Celcom’s Liability
      1. Celcom shall not be liable for any costs, loss or damages (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your usage of the Service or for whatsoever reason under the Agreement.
      2. Without limiting the generality of Clause 8.1 above, Celcom shall not be liable for:
        1. any claim for libel, slander, infringement of any intellectual property rights arising from the transmission or receipt of material in connection to the Service and any claims arising out of your act or omission in relation to the Service or any part thereof;
        2. any loss or damage caused to you as a result of the suspension/barring/termination of the Agreement or due to the interruption/loss of the Service or any part therefore from any cause whatsoever; or
        3. any loss, distortion or corruption of data arising from your usage of the Service to transmit or receive data at any stage of the transmission including but not limited to any unlawful or unauthorised access to your transmission or receipt of such data.
      3. Notwithstanding the foregoing, you agree that Celcom’s entire liability in contract, tort (including negligence or breach or statutory duty) or otherwise to you (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum of RM500.00 or the total of your charges in the three (3) months preceding the relevant event(s), whichever is lower.
         
    18. Content
      1. The Content provided by Celcom via the VAS is provided by Celcom or third parties. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the VAS, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties.
         
    19. Billing and Payment Due Date
      1. You shall be responsible for the usage and payment of the charges for the Service:
        1. including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner, even if you have exceeded the Credit Limit regardless of whether the usage of the Service is authorised by you;
        2. regardless of whether you have received your bill or where there is a delay in your receipt of your bill;
        3. incurred under a period of suspension, interruption or loss of Service due to your request or resulting from your default including but not limited to any disconnection or re-connection charges imposed by Celcom; and
        4. including the stamp duty or any service tax imposed on the charges.
      2. You shall be charged for the Service in accordance with Celcom’s prevailing pricing plan or applicable packages (“Plan”) chosen by you in the Registration Form. Upon the expiry of the Plan, you shall be charged with Celcom’s current prevailing rates for the Service.
      3. Celcom may introduce other modes of billing from time to time by giving you prior notice.
      4. You must pay Celcom on or before the date specified in your respective bill (“Due Date”) without need of any further notice. You may make such payment at any Celcom service centres, call centres, branches, payment kiosks, agencies or through collection agents duly authorised by Celcom.
      5. Subject to Clause 10.4 above, if any fees or charges remain unpaid after the Due Date, Celcom may charge interest at the rate of 1.5% per month (“Late Payment Interest”) on such overdue amount. Celcom at its sole discretion may waive or revise any Late Payment Interest or charges.
      6.  Unless otherwise stated in the bill or elsewhere, all charges are payable in Ringgit Malaysia.
      7. In the absence of fraud or manifest error, Celcom may rely on each bill as conclusive evidence against you of the accuracy, completeness and truth of all matters stated in it unless you dispute the bill in the manner stated below.
      8. You are responsible for paying all charges without any counterclaim, deduction, set off or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
      9. Celcom reserves the right to suspend, or disconnect the Services if any bill or part thereof shall remain unpaid after the Due Date in the manner prescribed in Clause 10.10 below and Celcom shall not be liable to you in any way for the suspension.
      10. Subject to Clause 10.9 above, Celcom may at its sole and absolute discretion suspend or terminate your Service if any bill or part thereof remains unpaid after the Due Date irrespective of whether you have received the bill.
      11. Subject to Clause 10.10 above:
        1. Celcom shall not be liable to you in any way for such suspension;
        2. a reconnection fee of RM10.00 or such other amount at Celcom’s discretion may be imposed on you for reconnection of the Service due to suspension upon the expiry of the suspension; and
        3. in the event of service termination and you wish to continue to use the service, you shall be required to re-register for the Service in accordance with these Terms and Conditions.
      12. Any dispute regarding billing must be communicated to Celcom in writing within one (1) month from the date of the bill failing which, the bill is deemed to be accurate. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you shall promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have six (6) months to do so from the date of such payment. If the dispute is resolved in Celcom’s favour, you shall pay the legal costs including any collection expenses incurred by Celcom due to the dispute.
      13. Celcom may notify you on any transaction of debit balance under your inactive Account to your active Account.
      14. Celcom shall be entitled at its sole discretion to vary the amount of deposit, fees and any other charges for the Services or part thereof and to change the billing cycle, without the need to inform you.
      15. If you have more than one (1) account with Celcom, Celcom reserves the right to transfer any credit or debit balance under one account to another account without notice to you.
      16. You will be responsible for the Service(s) charges whether or not the Service(s) was used by you or any person you allow or authorise to use the Service(s).
         
    20. Auto Billing
      1. Celcom may, at its discretion, allow your bills to be paid through a third party credit or charge card, or via tele-Payment (by a third party credit or charge card via telephone) or other means of payment (“Auto Billing”) subject to the terms and conditions of the Auto Billing as provided on Celcom’s Website.
      2. You must make a separate application for the Auto Billing at any Celcom branch, which shall only be applicable for settlement of periodic bills.
      3. Any outstanding bills prior to the commencement date of the Auto Billing must be settled by you in the ordinary manner.
      4. If you choose to register for the Auto Billing, you shall be responsible to inform Celcom immediately if your credit or charge card is lost, stolen, expired or terminated or if you want to terminate Auto Billing.
      5. In the event that Celcom fails to make the deduction or settlement of your bill through Celcom’s processing bank, Celcom shall not be held liable to you in any way for such 16 failure and you must make the payment for outstanding amounts before the Due Date or before your billing cycle date.
      6. By registering for the Auto Billing, you authorise Celcom to verify the information provided by you with the credit card issuer or any third party as may be necessary including but not limited to forwarding your bills and other details to the card issuer, financial institution and other relevant parties for and in connection with the Auto Billing.
      7. If Celcom does not receive the full payment of the outstanding sum due from you following a completed Auto Billing transaction or the bank or financial institution claims back or deducts back any payment made to Celcom, Celcom reserves the right without prior notice to you to reverse any payment entry in your statement of account or reinstate the charge in your Account.
    21. Credit Limit
      1. You shall ensure that your usage of the Service does not exceed the Credit Limit, if any, as specified by Celcom. Notwithstanding the foregoing, you shall make full settlement of the sum due in the bill irrespective of whether your usage of the Service has exceeded the Credit Limit.
      2. Celcom may, but shall not be obliged to, apply a Credit Limit for all charges incurred under your Account and any of your supplementary lines, including those yet to be billed and any amounts in dispute, and Celcom reserves the right to revise the Credit Limit from time to time at Celcom’s sole discretion.
      3. Celcom may give you a notice or a message to your Celcom Business Fibre™ Router (whenever the capability becomes applicable) and/or to your e-mail notifying you if your charges in your Account exceed the Credit Limit; and such notice is deemed to be received by you when Celcom issues the notice or message to you.
      4. Celcom is not obliged to ensure barring of the Services which may occur in the event that your usage of the Service exceeds the Credit Limit.
         
    22. Matters Beyond Celcom’s Control
      1. Without limiting the generality of any provision in these Terms and Conditions, Celcom shall not be liable for any failure to perform its obligations herein caused by an act of God, insurrection or civil disorder, military operations or act of terrorism, all emergency, acts or omission of Government, or any competent authority, labour trouble or industrial disputes of any kind, fire, lightning, subsidence, explosion, floods, acts or omission of persons or bodies for whom Celcom has no control over or any cause outside Celcom’s reasonable control.
      2. Notwithstanding Clause 13.1 above, you shall remain liable to pay all fees and charges which are outstanding and/or due and payable to Celcom in accordance with the Agreement.
      3. The Service may occasionally be affected by interference caused by objects beyond Celcom’s control such as buildings, underpasses and weather conditions, electromagnetic interference, equipment failure or congestion in Celcom’s System or telecommunication systems. In the event of such interference, Celcom shall not be responsible for any inability to use or access the Service, interruption or disruption of the Service.
         
    23. Severability and Effect of these Terms and Conditions
      1. If any of the provision of these Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
         
    24. Governing Law
      1. The Agreement shall be governed and construed in accordance with the laws of Malaysia and parties agree to submit to the exclusive jurisdiction of Malaysian courts.
        Subject to Clause 15.1 above, this Agreement is subject to the Communications and Multimedia Act 1998 and any applicable subsidiary legislation, rules, regulations, directives and/or orders.
         
    25. Notices
      1. WithoAny notice, correspondence and/or other documents to be given by Celcom to you shall be in writing and sent to you at the address on the Registration Form or to your last known contact details, as the case may be.
      2. Any notice, correspondence, and/or other documents to be given by you to Celcom under the Agreement must be in writing and sent to the following address: Celcom Mobile Sdn Bhd, 21st Floor, Menara Celcom, No. 82, Jalan Raja Muda Abdul Aziz, 50300, Kuala Lumpur or such address as notified in writing by Celcom to you.
      3. Any notice, correspondence, and/or other documents given by Celcom to you pursuant to this clause shall be deemed to have been served if:
        1. sent by registered post, on the second Working Day after the date of posting irrespective of whether it is returned undelivered;
        2. sent by ordinary post, on the fifth Working Day after the date of posting irrespective of whether it is returned undelivered;
        3. hand delivered, upon delivery;
        4. sent by facsimile, upon successful completion of transmission as evidence by a transmission report and provided that notice shall in addition thereon be sent by post to the other party; or
        5. sent by email, on the day on which the notice was first received by you in your electronic mailbox.
           
    26. Assignment
      1. You shall not assign or novate any or part of your rights or obligations under the Agreement to any party, without Celcom’s prior written consent.
      2. Celcom may assign or novate all or part of the Agreement to any third party by notice to you without your prior consent.
         
    27. Indulgence and Waiver
      1.  Any failure by Celcom to enforce any terms herein, or any forbearance, delay or indulgence granted by Celcom to you will not be construed as waiver of Celcom’s rights provided under this Agreement.
         
    28. Suspension and Termination
      1. You may at any time terminate the Agreement by giving Celcom prior written notice.
      2. Celcom shall be entitled at its absolute discretion to immediately suspend/terminate the Service(s) or Agreement, without liability, at any time, without any notice and may not be required to give any reason whatsoever, including but not limited to the following reasons:
        1. if any technical failure occurs in the Service(s) or Celcom’s System;
        2. while the Service(s) is being upgraded, modified or maintained;
        3. if you breach any of the Terms and Conditions;
        4. if you do anything which may in Celcom's opinion, lead to, including but not limited to damage to the Service(s) and/or Celcom’s System or losses to Celcom;
        5. if Celcom is required to comply with an order, instruction or request of regulatory authority, government authority or any other competent authority;
        6. if it is in Celcom's opinion that the Service(s) or Celcom’s System is or may be used fraudulently, illegally or for unlawful purposes;
        7. if any bankruptcy proceeding is initiated against you or you have been adjudicated a bankrupt (where applicable);
        8. if you, for any reason whatsoever, are struck off by the Registrar of Companies (where applicable); or
        9. if proceedings are commenced, including but not limited to winding-up proceedings whether voluntary or involuntary, for the appointment of a receiver or receiver and manager or judicial manager over you or over any of your assets (where applicable).
      3. Celcom will endeavour to resume the Service as soon as reasonably possible if suspension or disconnection occurs for the reasons set out in Clause 18.2(a) and (b) above. You shall be liable for all applicable charges during the period of interruption, suspension or loss of the Services or part thereof from any cause whatsoever.
      4. Termination shall be without prejudice to any existing rights and/or claims that Celcom may have against you, and you shall continue to fulfil your obligations including payment of all outstanding charges including but not limited to legal charges prior to the date of termination.
      5. Subject to Clause 19.4 above, any credit balance of RM10.00 and below shall not be refunded to you upon termination and shall be absorbed as administrative fees for the Service and/or any other services as may be provided to you by Celcom.
      6. Upon suspension, Celcom may at its absolute discretion reconnect the Services, subject to your payment of the reconnection fee as prescribed by Celcom, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Services.
         
    29. Miscellaneous
      1.  No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement.
      2. In the event of a conflict or inconsistency between the Registration Form, the Terms and Conditions and the Addendums, such inconsistency shall be resolved by giving precedence in the following order: Addendums, the Terms and Conditions and the Registration Form.
      3. The Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all previous agreements, understanding, proposals, representations and warranties relating to that subject matter.
      4. Those clauses which by their nature would survive the termination of the Agreement shall so survive.
      5. Time wherever referred to in this Agreement shall be of the essence.
      6. The Agreement shall be binding on and shall inure for the benefit of each party's permitted assigns, successors in title, personal representatives, executors and administrators.
      7. Any stamp duty arising out of this Agreement shall be borne by you.

    Celcom Business

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This Service(s) (as hereinafter defined) is made available by Celcom subject to the general terms and conditions and the specific terms and conditions of each Service provided herein (“Terms and Conditions”). You acknowledge that you have read and fully understood these Terms and Conditions. Your use of the Service, upon Activation, constitutes unconditional acceptance to be bound by these Terms and Conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with these Terms and Conditions.

    In the event of any inconsistency between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

    PART A: General Terms and Conditions (“GTC”)

    1. Definitions
      For the purpose of these Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
      “Account”

      means an account opened for you with Celcom for subscribing to the Service.

      “Activation” or
      “Activated”
      means the point in time when the Service is activated in Celcom’s System.
      “Addendum” means any addendum(s) executed by you and accepted by Celcom for value added, supplemental or additional Services.
      “Agreement” means the completed Registration Form and these Terms and Conditions
      including any Addendum and all subsequent amendments and
      variations to the Terms and Condition and Addendum.
      “Business Portal” means https://businessportal.celcom.com.my
      “Celcom” means Celcom Mobile Sdn Bhd (Company No. 27910-A).
      “Celcom’s System” means the telecommunication system utilised by Celcom in providing the Service.
      “Credit Limit”

      means the limit on monthly charges as may be imposed by Celcom at its sole and absolute discretion from time to time.

      “Content” means any contest, java games, information, text, sound, music, software, photographs, videos, graphics, data messages or other materials received by you including but not limited to VAS.
      “Donor Network
      Operator” or “DNO”
      means a mobile service provider from which a Mobile Number has been or is to be ported out.
      “FAQ”

      means frequently asked questions as posted on www.celcom.com.my

      “Hotspot”

      means a location that falls within the Service coverage at the Sites.

      “Mobile Device”

      means a wireless device together with accessories for the use of the Service.

      “Mobile Number”

      means the mobile number assigned to you by Celcom.

      “Mobile Number
      Portability” or” MNP

      means your ability to change from one mobile service provider to another and retain your Mobile Number.

      “Principal User”

      refers to you or in the case of a company, any person nominated by the company to be the Principal User.

      “Recipient Network
      Operator”

      means a mobile service provider to which a Mobile Number has been or is to be ported in.

      “Registration Form”

      refers to FIRSTTM by Celcom Registration Form duly completed by you to subscribe to the Service, which has been accepted and approved by Celcom.

      “Service(s)”

      means mobile telecommunication services to be provided by
      Celcom to you pursuant to the Agreement.

      “Service Migration”

      refers to the application of Celcom Business Plan by Celcom postpaid customer to migrate to Celcom Prepaid Plan.

      “SIM Card”

      means the microprocessor card provided by Celcom which is inserted into the; Mobile Device and contains a personal identification number (PIN) for access into the Service.

      “Sites”

      “Sites” means the designated premises that provide the WiFi Service.

      “SKMM” or “MCMC”

      means Suruhanjaya Komunikasi dan Multimedia Malaysia also known as the Malaysian Communications and Multimedia Commission, established under the Communication and Multimedia Commission Act 1998

      “SSID”

      means service set identifier or the WiFi network name that the Customer has to connect to.

      “Starter Kit”

      means the pack sold by Celcom containing the SIM Card and a user guide.

      “Supplementary SIM Card”

      means the Supplementary SIM Card which has been issued at the Principal User’s request to a third party approved by Celcom.

      “Supplementary
      User”

      means a third party approved by Celcom to be a supplementary user of the Service at your/Principal User’s request.

      “Terms and Conditions”

      means the general terms and conditions and the specific terms and conditions of each Service as may be varied or modified from time to time at Celcom’s sole discretion. For the avoidance of doubt, policies, procedures and user guide in the Starter Kit shall also constitute the Terms and Conditions.

      “Value Added
      Service” or “VAS”

      means additional functions, features or facilities which are currently available or will be made available by Celcom from time to time and may be subscribed to and/or used by you in connection with the Service to enable you to access and use information, data, content, WAP and other interactive applications and/or services over he Internet and/or Intranet.

      “Working Days” means save for the states of Kedah, Terengganu and Kelantan, Mondays to Fridays excluding public holidays and Sundays. In the states of Kedah, Terengganu and Kelantan, Saturdays to Wednesday and Thursday (half day), excluding public holidays and Fridays.
      “You” or “Your” refers to the person aged eighteen (18) years and above, company entity(s) and/or any authorised person to use the Service subject to these Terms and Conditions herein and/or an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Registration Form.
    2. Period of Agreement
      This Agreement shall take effect from the Activation date of the Service and shall continue to be in force until terminated in accordance with these Terms and Conditions
       
    3. Additional Services
      1. Upon subscription to the Service, you may subscribe to the following additional services:
        1. Data Pay per Use (“Data Service”)
          You shall be responsible to:
          1. Turn off the Data Service if it is not in use as your Mobile Device may be auto- connected to the Internet without your knowledge. Celcom shall not be held responsible or liable for the charges imposed on you for your failure to comply with this provision;
          2. Turn off the auto update feature on your Mobile Device (if any) to ensure that your Mobile Device does not connect to the Internet and performs updates automatically which would result incur Data Charges;
          3. Ensure that your Mobile Device is not infected with any virus which may result in high usage of the Data Service; and
          4. To pay the Data Charges for the usage of the Data Service whether authorised by you or not.
        2. International Roaming (“Roaming Service”) is subject to the following:
          1. the Roaming Service is made available in certain countries outside Malaysia. You may view the list of the countries applicable for the Roaming Service (“Roaming Website”);
          2. you may register for the Roaming Service at Celcom Branch or by calling Celcom’s customer service at 1-300-111-000 subject to the requirements for Roaming Service as prescribed at the Roaming Website;
          3. Celcom reserves the right to determine your eligibility to subscribe to the Roaming Service; and
          4. upon subscription to the Roaming Service, you shall be responsible to pay the relevant charges based on the roaming country’s rates, Celcom’s pay per use rates, Celcom’s prevailing rates and/or any other charges imposed by Celcom from time to time.
        3. Value Added Services (VAS) are subject to the following:
          1. you may subscribe to the VAS provided by Celcom from time to time subject to the terms and conditions of the respective VAS;
          2. you acknowledge that your ability to access and use the information via the VAS depends on the features and functionality of your Mobile Device and the nature and quality of the information being accessed via the VAS;
          3. Celcom does not represent, warrant or guarantee that your Mobile Device will be able to access the VAS; and
          4. Celcom reserves the right to withdraw the VAS provided to you at any time without notice and Celcom shall not be liable for any losses or damages suffered by you or any third party due to such withdrawal.
        4. WiFi Service is subject to the following:
          1. Service Availability
            1. The Service is available at the Sites that display Celcom WiFiPlus sign.
      2. The Service Migration shall be subjected to the following:
        1. Celcom shall at its absolute discretion be entitled to accept or reject your request for Service Migration;
        2. you may request for Service Migration at any Celcom branch, Blue Cube and Celcom Xclusive partners from your current subscription of the prepaid service to postpaid service and shall maintain your Mobile Number;
        3. you shall not be charged for the Service Migration. However, you shall be required to pay an upfront fee based on the package that you subscribe to;
        4. prior to the Service Migration, you shall acknowledge that your Account status as reflected in the account slip issued by Celcom (“Account Slip”) for any outstanding balance owed (for postpaid service) and or network access from the current prepaid account balance and termination of existing VAS;
        5. for Service Migration from Celcom prepaid service, any unutilised commitment fee shall be forfeited. However, any unutilised credit balance shall be carried forward;
        6. the airtime balance reflected in the Account Slip as acknowledged by you shall be transferred as credit balance into your newly registered Celcom Business Account and shall be reflected in the bill in accordance with the billing cycle chosen by you;
        7. any overpaid balance from your Celcom Business account of RM10.00 and above shall be returned to you via cheque;
        8. subject to Clause 3.2.7 above, Celcom shall not entertain any dispute on the transfer of airtime or credit balance;
        9. all existing promotions including but not limited to Free Airtime Rebate, Airtime Bonus and VAS enjoyed by you under your existing account shall be terminated and discontinued automatically upon your request and acceptance of the Service Migration;
        10. upon successful Service Migration, you shall not be allowed to migrate back to your original plan until the completion of an entire billing cycle (if applicable).
           
    4. Billing and Payment Due Date (if applicable)
      1. You shall be responsible for all usage of and charges for the Service including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner, even if you have exceeded the Credit Limit.
      2. You shall be charged for the Service in accordance with Celcom’s prevailing pricing plan or applicable packages (“Plan”) chosen by you in the Registration Form. Upon the expiry of the Plan, you shall be charged with Celcom’s current prevailing rates for the Service.
      3. Celcom may introduce another mode of billing from time to time by giving you prior notice.
      4. You must pay Celcom on or before the date specified in your respective bill (“Due Date”) without the need of any further notice. You may make such payment at any Celcom service centres, call centres, branches, payment kiosks, agencies or through collection agents duly authorised by Celcom.
      5. Subject to Clause 4.4 above, if any fees or charges remain unpaid after the Due Date, Celcom may charge interest at the rate of 1.5% per month (“Late Payment Interest”) on such overdue amount. Celcom at its sole discretion may waive or revise any Late Payment Interest or charges.
      6. If you have more than one account with Celcom, Celcom may transfer any credit or debit balance under one account to another to settle any outstanding charges without any prior notification to you.
      7. Unless otherwise stated in the bill or elsewhere, all charges are payable in Ringgit Malaysia.
      8. In the absence of fraud or manifest error, Celcom may rely on each bill as conclusive evidence against you of the accuracy, completeness and truth of all matters stated in it unless you dispute the bill in the manner stated below. You are responsible for paying all charges without any counterclaim, deduction, set off or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
      9. Celcom reserves the right to suspend, or disconnect the Services if any bill or part thereof shall remain unpaid after the Due Date, and Celcom shall not be liable to you in any way for the suspension. A reconnection fee of RM10.00 or such other amount at Celcom’s discretion may be imposed on you for reconnection of the Service upon the expiry of the Suspension.
      10. Subject to Clause 4.9 above, Celcom may suspend, or disconnect the Services unless you make full settlement of amounts due irrespective of whether such amounts have exceeded the Credit Limit or you have not received the bill.
      11. Any dispute regarding billing must be communicated to Celcom in writing within one (1) month from the date of the bill failing which, the bill is deemed to be accurate. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you shall promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have six (6) months to do so from the date of such payment. If the dispute is resolved in Celcom’s favour, you shall pay the disputed amount immediately plus late payment interests, any legal costs and collection expenses incurred by Celcom.
      12. Celcom may notify you on any transaction of debit balance under your inactive Account to your active Account.
      13. Celcom shall be entitled at its sole discretion to vary the amount of deposit, fees and any other charges for the Services or part thereof and to change the billing cycle, without the need to inform you.
      14. If any supply made under these Terms and Conditions is a taxable supply to which the applicable tax (including but not limited to the Malaysian Goods and Services Tax (“GST”) would apply (“Applicable Tax”), then Celcom reserves the right to levy the Applicable Tax at the prescribed rate and you agree to pay the amount of the Applicable Tax.
         
    5. Auto Billing (if applicable)
      1. Celcom may, at its discretion, allow your bills to be paid through a third party credit or charge card, or via Tele-Payment (by a third party credit or charge card via telephone) or other means of payment (“Auto Billing”) subject to the terms and conditions of the Auto Billing as provided on Celcom’s website.
      2. You must make a separate application for the Auto Billing at any Celcom branch, which shall only be applicable for settlement of periodic bills.
      3. Any outstanding bills prior to the commencement date of the Auto Billing must be settled by you in the ordinary manner.
      4. If you choose to register for the Auto Billing, you shall be responsible to inform Celcom immediately if your credit or charge card is lost, stolen, expired or terminated or if you want to terminate Auto Billing.
      5. In the event that Celcom fails to make the deduction or settlement of your bill through Celcom’s processing bank, Celcom shall not be held liable to you in any way for such failure and you must make the payment for outstanding amounts before the Due Date or before your billing cycle date.
      6. By registering for the Auto Billing, you authorise Celcom to verify the information provided by you with the credit card issuer or any third party as may be necessary including but not limited to forwarding your bills and other details to the card issuer, financial institution and other relevant parties for and in connection with the Auto Billing.
      7. If Celcom does not receive the full payment of the outstanding sum due from you following a completed Auto Billing transaction or the bank or financial institution claims back or deducts back any payment made to Celcom, Celcom reserves the right without prior notice to you to reverse any payment entry in your statement of account or reinstate the charge in your Account.
    6. Credit Limit (if applicable)
      1. You shall ensure that your usage of the Service does not exceed the Credit Limit, if any, as specified by Celcom.
      2. Celcom may, but shall not be obliged to, apply a Credit Limit for all charges incurred under your Account and any of your supplementary lines, including those yet to be billed and any amounts in dispute, and Celcom reserves the right to revise the Credit Limit from time to time at Celcom’s sole discretion.
      3. Celcom may give you a notice or a message to your Mobile Device notifying you if your charges in your Account exceed the Credit Limit; and such notice is deemed to be received by you when Celcom issues the notice or message to you.
      4. Celcom is not obliged to ensure barring of the Services which may occur in the event that your usage of the Service exceeds the Credit Limit.
         
    7. Matters Beyond Celcom’s Control
      1. Without limiting the generality of any provision in these Terms and Conditions, Celcom shall not be liable for any failure to perform its obligations herein caused by an act of God, insurrection or civil disorder, military operations or act of terrorism, all emergency, acts or omission of Government, or any competent authority, labour trouble or industrial disputes of any kind, fire, lightning, subsidence, explosion, floods, acts or omission of persons or bodies for whom Celcom has no control over or any cause outside Celcom’s reasonable control.
      2. Notwithstanding Clause 7.1 above, you shall remain liable to pay all fees and charges which are outstanding and/or due and payable to Celcom in accordance with the Agreement.
      3. The Service may occasionally be affected by interference caused by objects beyond Celcom’s control such as buildings, underpasses and weather conditions, electromagnetic interference, equipment failure or congestion in Celcom’s System or telecommunication systems. In the event of such interference, Celcom shall not be responsible for any inability to use or access the Service, interruption or disruption of the Service.
         
    8. Severability and Effect of these Terms and Conditions
      1. If any of the provision of these Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
         
    9. Governing Law
      1. The Agreement shall be governed and construed in accordance with the laws of Malaysia and parties agree to submit to the exclusive jurisdiction of Malaysian courts.
      2. Subject to Clause 9.1 above, this Agreement is subject to the Communications and Multimedia Act 1998 and any applicable subsidiary legislation, rules, regulations, directives and/or orders.
         
    10. Notices
      1. Any notice, correspondence and/or other documents to be given by Celcom to you shall be in writing and sent to you at the address on the Registration Form (including email address) or to your last known address, as the case may be.
      2. Any notice, correspondence, and/or other documents to be given by you to Celcom under the Agreement must be in writing and sent to the following address: Celcom Mobile Sdn Bhd, 21st Floor, Menara Celcom, No. 82, Jalan Raja Muda Abdul Aziz, 50300, Kuala Lumpur or feedback@celcom.com.my or such address as notified in writing by Celcom to you.
      3. Any notice, correspondence, and/or other documents given by Celcom to you pursuant to this clause shall be deemed to have been served if:-
        1. sent by registered post, on the second Working Day after the date of posting irrespective of whether it is returned undelivered;
        2. sent by ordinary post, on the fifth Working Day after the date of posting irrespective of whether it is returned undelivered;
        3. hand delivered, upon delivery; or
        4. sent by facsimile, upon successful completion of transmission as evidence by a transmission report and provided that notice shall in addition thereon be sent by post to the other party.
           
    11. Assignment
      1. You shall not assign or novate any or part of your rights or obligations under the Agreement to any party, without Celcom’s prior written consent.
      2. Celcom may assign or novate all or part of the Agreement to any third party by notice to you without your prior consent.
         
    12. Indulgence and Waiver
      1. Any failure by Celcom to enforce any terms herein, or any forbearance, delay or indulgence granted by Celcom to you will not be construed as a waiver of Celcom’s rights provided under this Agreement.
         
    13. Suspension and Termination
      1. You may at any time terminate the Agreement by giving Celcom prior written notice.
      2. Celcom shall be entitled at its absolute discretion to immediately suspend/terminate the Services or Agreement, without liability, at any time, without any notice and may not be required to give any reason whatsoever, including but not limited to the following reasons:
        1. if any technical failure occurs in the Services or Celcom’s System;
        2. while the Service is being upgraded, modified or maintained;
        3. if you breach any of the Terms and Conditions;
        4. if you do anything which may in Celcom's opinion, lead to, including but not limited to damage to the Services and/or Celcom’s System or losses to Celcom;
        5. if Celcom is required to comply with an order, instruction or request of the regulatory authority, government authority or any other competent authority; or
        6. if it is in Celcom's opinion that the Service or Celcom’s System is or may be used fraudulently, illegally or for unlawful purposes.
           
      3. Celcom will endeavour to resume the Service as soon as reasonably possible if suspension or disconnection occurs for the reasons set out in Clause 13.2(a) and (b) above. You shall be liable for all applicable charges during the period of interruption, suspension or loss of the Services or part thereof from any cause whatsoever.
      4. Termination shall be without prejudice to any existing rights and/or claims that Celcom may have against you, and you shall continue to fulfil your obligations including payment of all outstanding charges prior to the date of termination.
      5. Subject to Clause 13.4 above, any credit balance of RM 10.00 and below shall not be refunded to you upon termination and shall be absorbed as administrative fees for the Service and/or any other services as may provide to you by Celcom.
      6. Upon suspension, Celcom may at its absolute discretion reconnect the Services, subject to your payment of the reconnection fee as prescribed by Celcom, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Services.
         
    14. Miscellaneous
      1. No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement.
      2. In the event of a conflict or inconsistency between the Registration Form, the Terms and Conditions and the Addendums, such inconsistency shall be resolved by giving precedence in the following order: Addendums, the Terms and Conditions and the Registration Form.
      3. The Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all previous agreements, understanding, proposals, representations and warranties relating to that subject matter.
      4. Those clauses which by their nature would survive the termination of the Agreement shall so survive.
      5. Time wherever referred to in this Agreement shall be of the essence.
      6. The Agreement shall be binding on and shall inure for the benefit of each party's permitted assigns, successors in title, personal representatives, executors and administrators.
      7. Any stamp duty arising out of this Agreement shall be borne by you.

     

    PART B: Specific Terms and Conditions for Postpaid Service
    This Part B of the Terms and Conditions shall only be applicable to you if you subscribe to Celcom Business Service.

    1. Deposit
      1. Celcom may request for advance payment for registration as and when it is required for add-on services (which may include without limitation a refundable deposit (“Deposit”)).
      2. Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts.
      3. Subject to Clause 1.2 above, any balance Deposit will be returned to you within four (4) months from the date of the termination of this Agreement subject to the deduction of any amount claimed brought by Celcom in the event of your breach of any of the clause of this Agreement.
         
    2. Change of Rate Plan Service (“CRP”)
      1. You may request for the CRP from your existing postpaid Service to any other Celcom Business postpaid Plans (“New Plan”) subject to Celcom’s sole discretion.
      2. Upon successful CRP, your existing Mobile Number shall be maintained.
      3. In the event that your CRP is registered before your billing cycle, Celcom reserves the right to impose a full billing cycle charge regardless of the date of the registration of the CORP.
         
    3. Package
      1. You may subscribe to the following Celcom Business package:
        Package Details Celcom Business S Plan Celcom Business M Plan Celcom Business M Plan
        Monthly Commitment RM 490 RM 2,300 RM4,500
        Monthly Internet (4GLTE Speed) 100GB 550GB 1,100GB
        Voice Calls (All Network) Unlimited Calls
        SMS (All Network) Unlimited SMS
        Video Call (to All Network) 15sen per minutes
        MMS (to All Network) 15sen per MMS
        Lines 5 SIM / Lines 25 SIM / Lines 50 SIM / Lines
        Contract 24 months
        Penalty As per clause 3.2
        Credit limit As per clause 3.3

        Important Notes:
        1. All prices exclude GST and GST shall be reflected in your monthly bill.
        2. Monthly Commitment Fee
          1. You will be charged commitment fee on a monthly basis for subscription of Celcom Business Plans;
          2. If Celcom Business Plan is terminated or suspended before issuance of bill, monthly commitment fee will be charged on prorate basis. For clarity purposes, monthly commitment fee will not be imposed should the Celcom Business account is suspended for a duration of full month.
        3. Calls and SMS
          1. Rates are charged 30sec per block for Voice / Video Calls (“Normal Rate”)
          2. The “Unlimited Calls” applies to all network and for domestic usage only (i.e. within Malaysia network).
          3. Special rates will be imposed for video calls, calls to toll-free numbers (i.e. 1-300/1- 800/600, 121, TM100, 1MOCC, IDD calls to Singapore and IDD/border calls to Brunei)
          4. Normal Rate will be imposed to standard person-to-person calls and texts (this exclude any commercial and/or non-personal usage). Celcom reserves the right to invoke any of your benefits should any abuse, such as, including but not limited to, SMS/MMS broadcasts or sending unsolicited material (spam) incur. You are bound to Celcom’s fair usage policy as posted on www.celcom.com.my For the avoidance of doubt, non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application- to-person communication, continuously call forwarding, auto-dialling, machine-to- machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs) are classified under non-standard usage.
        4. Internet
          1. You can choose to share or allocate Internet quota via Business Portal
          2. Allocated Internet quota for each Celcom Business Plan is High Speed Internet
          3. Upon full utilisation of Internet allocation, Internet usage will be throttled to 64 kbps and capped at 15GB.
          4. Internet quota will be refreshed in the next billing cycle.
        5. VAS
          1. Any purchases e.g. Add On, Content (CMT / Games / Apps), IDD, roaming Usage, Airtime Share etc. are not included in usage commitment policy as posted on www.celcom.com.my.
        6. FAQ
          1. For more information on Celcom Business package, you  may refer to the FAQ.
      2. Penalty
        1. Penalty will be imposed against you should you port out or terminate Celcom Business Plans during the contract period of 24 months. Details of the penalty are as following:
          Descriptions Celcom Business S Plan Celcom Business M Plan Celcom Business L Plan
          Penalty RM2,500 RM12,500 RM25,000
          Penalty per Additional Lines RM70 RM180 RM180 RM180
          1. Penalty
            1. If any of Lines terminated within the contract period the penalty will not be imposed;
            2. Penalty is based on reducing balance.
          2. Additional Line @ RM70 Penalty
            1. If Additional Line @ RM 70 is changed to the main line within the contract period, penalty will be imposed;
            2. Additional Line @ RM70 penalty is based on reducing balance.

              You may refer to the FAQ for further details on the penalty.
      3. Credit Limit
        Descriptions Celcom Business S Plan Celcom Business M Plan Celcom Business L Plan
        Account Credit Limit RM6,000 RM18,000 RM32,000
        Per Line Credit Limit
        Complimentary Line RM100
        Additional Line @ RM70
        Additional Line @ RM20
        1. Account Credit Limit
          1. All type of usage for all lines within same account inclusive purchase of Add On, Roaming and IDD will be counted for credit limit.
          2. If your usage hits the credit limit, all lines in the account will be barred.
        2. Per Line Credit Limit
          1. Per line credit limit is a credit limit for each line;
          2. All type of usage inclusive Roaming Service and IDD will be counted for credit limit.
          3. In the event the usage hits the credit limit, the line will be barred. Other lines however will remain active.
      4. Data Allocation
        1. You may purchase any additional quota and add on services as and when you wish via Business Portal;
        2. You will have the control over the allocation of data quota between the lines;
        3. You may choose either to allocate data on monthly basis or at one time.

          For more information on the data allocation, you may refer to the FAQ.
      5. Add On Packages
        1. Add On Internet
          1. You may purchase the following additional package for the selected Celcom Business Plans upon exceeding the usage limit and this can be done via the Business Portal:
            Package Name Price Internet Quota
            Add On 20GB RM200 20GB
            Add On 50GB RM500 50GB
        2. Additional Lines
          1. Any additional line will be charged as following:
            Package Price
            Additional Line @ RM20
            You may utilise Internet quota from your Celcom Business Plans Account.
            RM20/month
            Additional Line @RM70
            You will enjoy unlimited Calls and SMS usage with extra 5GB Internet and extra total subsidy*
            RM70/month
        3. Add On IDD
          1. There are 2 packages offered;
            Descriptions Add On IDD RM100 Add On IDD RM200
            Additional Monthly Commitment Fee RM100 RM200
            Discount value 10% 20%
          2. Discount will apply on the monthly IDD usage.

     

    Part C: Specific Terms and Conditions for Internet Service
    This Part C of the Terms and Conditions shall only be applicable to you if you subscribe to Internet Service.

    1. Duration of Service
      1. This Service shall commence on the Activation date of Celcom Business Plans Service and shall continue to be effective until the termination of the respective Celcom Business Plans Service.
         
    2. The Service
      1. The Service shall be automatically throttled (for Internet) upon your full utilisation of:
        1. Monthly Internet quota (whichever is applicable) or;
        2. Add On Internet
      2. You will receive an SMS notification upon your full utilisation of the Service in Clause 2.1 of Part C above and the Internet speed will be throttled to 64kbps. You may purchase additional data to continue using the Internet at the regular speed.
         
    3. Package
      Your Internet Service package shall refer to Package in Clause 3.1 in Part B.

      You shall receive a monthly Internet quota per billing cycle upon subscription to Celcom Business Plans (“Data Allocation”). In the event Data Allocation is not fully utilised, the balance Data Allocation shall be forfeited.
       
    4. Your additional obligations
      1. You agree that Celcom:
        1. reserves the right to manage your allocated bandwidth including but not limited to reducing your speed, suspend or terminate your bandwidth to the Service to ensure that fair access to all Celcom customers on the same network with or without prior notice to the you as prescribed in the Fair Usage Policy; and
        2. may, at its sole discretion, automatically disconnect your access to the Service after a period of your inactivity, which may vary from 20 minutes to 30 minutes to allow maximum network performance.
      2. You shall not use the Service to run programs or servers that provide network content or connectivity to any third party not at the location where the connection is installed (including but not limited to FTP, HTTP, game, newsgroup, proxy, and IRC servers).
      3. You shall be responsible to:
        1. Turn off the Data Service if it is not in use as your Mobile Device may be auto- connected to the Internet without your knowledge. Celcom shall not be held responsible or liable for the charges imposed on you for your failure to comply with this provision;
        2. Turn off the auto update feature on your Mobile Device (if any) to ensure that your Mobile Device does not connect to the Internet and perform updates automatically which would incur pay-per-use data charges (“Data Charges”);
        3. Ensure that your Mobile Device is not infected with any virus which may result in high usage of the Data Service; and
        4. To pay the Data Charges for the usage of the Data Service whether authori sed by you or not.

    Celcom Biz

    Note: Effective from 1 June 2018, GST will be 0% until further notice.

    This Service(s) (as hereinafter defined) is made available by Celcom subject to the general terms and conditions and the specific terms and conditions of each Service provided herein (“Terms and Conditions”). You acknowledge that you have read and fully understood these Terms and Conditions. Your use of the Service, upon Activation, constitutes unconditional acceptance to be bound by these Terms and Conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with these Terms and Conditions.

    In the event of any inconsistency between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

    Part A : General Terms and Conditions (“GTC”)
    Part B : Specific Terms and Conditions for Postpaid Service
    Part C : Specific Terms and Conditions for Prepaid Service
    Part D : Specific Terms and Conditions for Mobile Internet Service
    Part E : Specific Terms and Conditions for Talk Pack

    Part A : General Terms and Conditions (“GTC”)

    1. Definitions
      For the purpose of these Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
      “Account” means an account opened for you with Celcom for subscribing to the Service.
      “Activation” or “Activated” means the point in time when the Service is activated in Celcom’s System.
      “Addendum” means any addendum(s) executed by you and accepted by Celcom for value added, supplemental or additional Services.
      “Agreement” means the completed Registration Form and these Terms and Conditions including any Addendum and all subsequent amendments and variations to the Terms and Conditions and Addendum.
      “Celcom” means Celcom Mobile Sdn Bhd (Company No. 27910-A).
      “Celcom’s System” means the telecommunication system utilised by Celcom in providing the Service.
      “Credit Limit” means the limit on monthly charges as may be imposed by Celcom at its sole and absolute discretion from time to time.
      “Company” means the organisation at which you are employed as reflected in the Registration Form.
      “Content” means any contest, java games, information, text, sound, music, software, photographs, videos, graphics, data messages or other materials received by you including but not limited to VAS.
      “Donor Network Operator” or “DNO” means a mobile service provider from which a Mobile Number has been or is to be ported out.
      “Mobile Device” means a wireless device together with accessories for the use of the Service.
      “Mobile Number” means the mobile number assigned to you by Celcom.
      “Mobile Number Portability” or ”MNP” means your ability to change from one mobile service provider to another and retain your Mobile Number.
      “Principal User” refers to you or in the case of a Company, any person nominated by the Company to be the Principal User.
      “Recipient Network Operator” means a mobile service provider to which a Mobile Number has been or is to be ported in.
      “Registration Form” refers to Celcom Biz Registration Form duly completed by you to subscribe to the Service, which has been accepted and approved by Celcom.
      “Service(s)” means mobile telecommunication services to be provided by Celcom to you pursuant to the Agreement.
      “Service Migration” refers to the application by Celcom customers to migrate to any plan offered by Celcom in accordance with Clause 12 of Part A.
      “SIM Card” means the microprocessor card provided by Celcom which is inserted into the Mobile Device and contains a personal identification number (PIN) for access into the Service.
      “SKMM” means Suruhanjaya Komunikasi dan Multimedia Malaysia also known as the Malaysian Communications and Multimedia Commission, established under the Communication and Multimedia Commission Act 1998.
      “Starter Kit” means the pack sold by Celcom containing the SIM Card and a user guide.
      “Supplementary SIM Card” means the Supplementary SIM Card which has been issued at the Principal User’s request to a third party approved by Celcom.
      “Supplementary User” means a third party approved by Celcom to be a supplementary user of the Service at your/Principal User’s request.
      “Terms and Conditions” means the general terms and conditions and the specific terms and conditions of each Service as may be varied or modified from time to time at Celcom’s sole discretion. For the avoidance of doubt, policies, procedures and user guide in the Starter Kit shall also constitute the Terms and Conditions.
      “Value Added Service” or “VAS” ans additional functions, features or facilities which are currently available or will be made available by Celcom from time to time and may be subscribed to and/or used by you in connection with the Service to enable you to access and use information, data, content, WAP and other interactive applications and/or services over the Internet and/or Intranet.
      “Working Days” means save for the states of Kedah, Terengganu and Kelantan, Mondays to Fridays excluding public holidays and Sundays. In the states of Kedah, Terengganu and Kelantan, Saturdays to Wednesday and Thursday (half day), excluding public holidays and Fridays.
      “You” or “Your” refers to the person aged eighteen (18) years and above and authorised to use the Service subject to these Terms and Conditions herein and/or an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Registration Form.
    2. Period of Agreement
      1. This Agreement shall take effect from the Activation date of the Service and shall continue to be in force until terminated in accordance with these Terms and Conditions.
         
    3. Additional Service
      1. Upon subscription to the Service, you may subscribe to the following additional services: 
        1. The Celcom First 1+5 Plan as a Supplementary to your Service (“Celcom First 1+5 Plan”) subject to the following: 
          1. The Celcom First 1+5 Plan shall be registered under your name as the principal; 
          2. you shall be allowed to register for up to a maximum of five (5) lines under the Celcom 1+5 Plan. Notwithstanding the aforementioned, Celcom reserves the right at its absolute discretion to determine the number of lines that you may register under this Clause 3.1.1; 
          3. you shall be responsible to ensure that all lines registered under the Celcom First 1+5 Plan is used in compliance with these Terms and Conditions and accordingly you shall be held liable for any acts or omission which are in breach of these Terms and Conditions; 
          4. you shall be liable to pay all the relevant charges and amounts claimed by Celcom as reflected in the respective lines’ bill (if applicable); 
          5. in the event that you perform a Service Migration in accordance with Clause 12 below, all the lines registered under the Celcom First 1+5 Plan shall be required to undergo the Service Migration as well; and 
          6. notwithstanding the aforementioned, all provisions in these Terms and Conditions shall be equally applicable to any and all supplementary lines under the Celcom First 1+5 Plan subscribed by you under this Clause 3.1.1. 
        2. Data Pay per Use (“Data Service”) subject to the following: 
          1. you shall automatically be subscribed to the Data Service which shall be charged at the rate of RM0.10 per 10kb (“Data Charges”) upon subscription to the Service: 
          2. you shall be responsible to: 
            1. turn off the Data Service if it is not in use as your Mobile Device may be auto-connected to the Internet without your knowledge. Celcom shall not be held responsible or liable for the charges imposed on you for your failure to comply with this provision; 
            2. turn off the auto update feature on your Mobile Device (if any) to ensure that your Mobile Device does not connect to the Internet and perform updates automatically which would result incur Data Charges; 
            3. ensure that your Mobile Device is not infected with any virus which may result in high usage of the Data Service; and 
            4. to pay the Data Charges for the usage of the Data Service whether authorised by you or not. 
        3. International Roaming (“Roaming Services”) subject to the following: 
          1. the Roaming Services are made available in certain countries outside Malaysia. You may view the list of the countries applicable for the Roaming Service (“Roaming Website”); 
          2. you may register for the Roaming Service at Celcom Branch or by calling Celcom’s customer service at 1-300-111-000 subject to the requirements for Roaming Service as prescribed at the Roaming Website; 
          3. Celcom reserves the right to determine your eligibility to subscribe to the Roaming Service; and
          4. upon subscription to the Roaming Service, you shall be responsible to pay the relevant charges based on the roaming country’s rates, Celcom’s pay per use rates, Celcom’s prevailing rates and/or any other charges imposed by Celcom from time to time. 
        4. Value Added Services subject to the following: 
          1. you may subscribe to the VAS provided by Celcom from time to time subject to the terms and conditions of the respective VAS; 
          2. you acknowledge that your ability to access and use the information via the VAS depends on the features and functionality of your Mobile Device and the nature and quality of the information being accessed via the VAS; 
          3. Celcom does not represent, warrant or guarantee that your Mobile Device will be able to access the VAS; and 
          4. Celcom reserves the right to withdraw the VAS provided to you at any time without notice and Celcom shall not be liable for any losses or damages suffered by you or any third party due to such withdrawal. 
      2. Packages 
        1. If your subscription to the Service is made pursuant to a package or promotional package (“Package”), you agree to be subject to the additional terms and conditions applicable to the Package. 
        2. Celcom reserves the right to withdraw the Package at any time without assigning reasons for such withdrawal and migrate you to another package or promotional package as Celcom deems fit.
      3. Call User Group (CUG) (“BIZ Circle”) and Shared Commitment (Only applicable for Corporate account) 
        1. You shall be entitled to Free Voice Calls, Video Calls and SMS within your Company if the recipient of the calls subscribe to the same BIZ Circle. Notwithstanding the foregoing, the Free Voice Calls shall only be limited to 3,000 minutes per month, or such other limit as Celcom may determine from time to time. In the event you exceed the limit of the Free Voice Calls, Celcom’s prevailing rates will be imposed on you in accordance with the relevant Package you subscribe to. 
        2. If the account is registered in the Company’s name, you may share the airtime between subscribers in the same account depending on the Monthly Commitment Fee, subject to the relevant Package you subscribe to.
           
    4. Your Responsibility
      1. You shall: 
        1. ensure the compatibility of your Mobile Device with Celcom’s System. In the event that changes and upgrades are introduced to Celcom’s System, you shall be responsible to ensure the continued compatibility of your Mobile Device and you shall have no claim whatsoever against Celcom arising thereform; 
        2. comply with all notice or instruction given by Celcom from time to time in relation to the use of the Service and the SIM Card; 
        3. ensure that the Mobile Device used with the SIM Card is legally owned by the Principal User or Supplementary User; 
        4. be responsible for all equipment and software necessary to use the Service and also for the security and integrity of all information and data transmitted, disclosed and/or obtained through the use of the Service; 
        5. be responsible for all usage of and charges for the Service including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner; 
        6. be fully responsible for any voice or data transmitted or broadcasted by you or persons using your Mobile Device; 
        7. keep your personal identification number (PIN) of your SIM Card confidential at all times and not release the PIN to any person; 
        8. comply with all applicable laws of Malaysia relating to the Service, including without limitation to the Communication and Multimedia Act 1998 and its subsidiary legislation, other acts, statutes, by-laws, rules and regulations issued by relevant government and regulatory agencies which may be amended from time to time; 
        9. take all reasonable steps to prevent fraudulent, improper or illegal use of the Service; 
        10. cease to utilise the Service or any part thereof for such period as may be required by Celcom; 
        11. report immediately to Celcom upon the discovery of any fraud, theft, loss, unauthorised usage or any other occurrence of unlawful acts in relation to the Mobile Device and its use. You agree to lodge a police report whenever instructed by Celcom and to give Celcom a certified copy of such report; and 
        12. indemnify and shall keep indemnified Celcom from any loss, damage, liability or expense, arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising from the Content transmitted, received or stored via the Service or part thereof and for all other claims arising out of any act or omission of your or any unauthorised use or exploitation of the Services or part thereof.
      2. You shall not use the Service: 
        1. to cause embarrassment, distress, annoyance, irritation, harassment, inconvenience, anxiety or nuisance to any person; 
        2. to cause excessive or disproportionate load on the Service or Celcom’s System; 
        3. for any unlawful purposes including but not limited to vice, gambling or other criminal purposes whatsoever or for sending to or receiving from any person any message which is offensive on moral, religious, communal or political grounds, or is abusive, defamatory or of an indecent, obscene or menacing character; 
        4. for any purpose which is against public interest, public order or national harmony; 
        5. use, permit or cause to be used the Service improperly or for any activities which breach any laws, infringe a third party’s rights, or breach any directives, content requirements or codes promulgated by any relevant authority including activities which will require Celcom to take remedial action under any applicable industry code or in a way interferes with other users or defames, harasses, menaces, restricts or inhibits any other use from using or enjoying the Service or the internet; or 
        6. to transmit or post any content that contains any harmful, damaging or destructive programs.
           
    5. Celcom’s Rights
      1. Celcom reserves the right to make any alteration or changes to the Service, or any part thereof, or suspend the Service or any part thereof without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom. 
      2. Celcom reserves the right at its absolute discretion, from time to time, to vary, add to or otherwise amend these Terms and Conditions or any part thereof. You will be given written notice of such amendments. Your continued use of the Service after the effective date of any variation, addition or amendments to these Terms and Conditions shall constitute your unconditional acceptance of such variations, additions or amendment. 
      3. Unless otherwise notified by you, you agree that Celcom may send you notifications relating to promotional and marketing activities from time to time. 
      4. Celcom may extract any Short Message Service (SMS) details or Personal Information or any other data from you which is required to be used as evidence in court and/or when necessary in the event of a suspected and or proven misuse of the Service.
         
    6. Personal Information
      1. You acknowledge that you are aware and give your consent to Celcom that the information collected by Celcom from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Policy as posted on our website at www.celcom.com.my and Personal Data Protection Act 2010.
         
    7. Disclaimer
      1. This Service is provided on an “as is” and “as available” basis. Celcom disclaims all liability and makes no express or implied representation or warranties of any kind in relation to the Service including but not limited to:
        1. availability, accessibility, timeliness and uninterrupted use of the Service; and
        2. sequence, accuracy, completeness, timeliness or the security of any data, Content or information provided to you as part of the Service.
           
    8. Celcom’s Liability
      1. Celcom shall not be liable for any costs, loss or damages (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your usage of the Service or for whatsoever reason under the Agreement. 
      2. Notwithstanding the foregoing, you agree that Celcom’s entire liability in contract, tort (including negligence or breach or statutory duty) or otherwise to you (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum of RM500.00 or the total of your charges in the three (3) months preceding the relevant event(s), whichever is lower.
         
    9. Content
      1. The Content provided by Celcom via the VAS is provided by Celcom or third parties. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the VAS, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties.
         
    10. SIM Card
      1. The SIM Card shall remain the property of Celcom at all times and shall not at any time pass to you. Celcom grants you the right to use the SIM Card for the purposes of the Service. The SIM Card must be returned to Celcom on demand. Risk passes to you immediately upon the execution of this Agreement. 
      2. The Service and/or features to be provided under the SIM Card will depend on the type of Mobile Equipment used. 
      3. You must not transfer the SIM Card to any other person without Celcom’s prior written consent. 
      4. In the event of loss, theft, cloning and/or unauthorised use of the SIM Card, you shall immediately notify Celcom. Replacement of a SIM card is subject to such payments as may be prescribed by Celcom. 
      5. Celcom shall only replace a defective SIM Card at no cost if the defect is proven to Celcom’s satisfaction to be caused by the manufacturer or supplier provided that you return such defective SIM Card to Celcom within fourteen (14) days from the date the Service is Activated.
         
    11. Mobile Number Portability (MNP)(if applicable)
      1. Celcom will process your application for Mobile Number porting within one (1) day, subject however, to the approval by the Donor Network Operator. 
      2. You may experience service disruption when your existing Mobile Number during the porting in activity from the Donor Network Operator to Celcom’s network. If you experience any service disruption, you are advised to call Celcom’s Customer Careline at 1300 111000 or 1111. Celcom may, upon receipt of port request from you, notify you by way of SMS the progress of your port request. 
      3. The Mobile Number that you request for porting (i) must be within the range of Mobile Numbers as approved by Malaysian Communication and Multimedia Communication (SKMM) from time to time, subject however to the existing geographic numbering requirements; and (ii) is subject to the approval of the Donor Network Operator. 
      4. Mobile Number which have been suspended, terminated, blacklisted on the defaulters database and/or barred shall not be eligible for porting; 
      5. You hereby agree and undertake to Celcom that you are the registered user of the Mobile Numbers and/or authorised principals for all the supplementary lines (if any); 
      6. You may request to port in to Celcom’s Network for and on behalf of a third party provided you have submitted the following documents: 
        1. An authorisation letter signed by the registered user of the third party Mobile Numbers; 
        2. A photocopy of the third party national registration identity card/military ID/passport; and
        3. A photocopy of your national registration identity card/military ID/ passport 
      7. You shall ensure the identification of national registration identity card provided is valid and is not blacklisted from the defaulter database. 
      8. You shall be responsible to fully settle all outstanding bills from Donor Network Operator prior to your request for porting, failing which your request for MNP may be interrupted. 
      9. If you are the principal account holder, where you are solely responsible for all supplementary lines subscribed under your account, you are only allowed to port in if all supplementary lines under your account are porting to Celcom. 
      10. You shall ensure that the usage of your existing service does not exceed the credit limit set by your Donor Network Operator. 
      11. You may only request for MNP if your existing service with the Donor Network Operator is not under contract. In this instance, you may only proceed with your request for MNP if you terminate the contract with the Donor Network Operator and the cost of such termination shall be borne by you. Celcom shall not be responsible and/or liable for any and all losses, damages and/or misappropriation arising from this termination of your services with Donor Operator and you shall indemnify Celcom from any liability arising thereof. 
      12. All services including value added services (VAS) associated with your SIM and mobile numbers provided by the Donor Network Operator will be terminated upon successful MNP activation by Celcom; 
      13. You shall be solely responsible for all charges incurred by you, including but not limited to any and all outstanding payments and penalties charges due and imposed to you be the Donor Network Operator. Service may be interrupted in the event there is non-payment of any outstanding charges owing by you to the Donor Network Operator. 
      14. For prepaid service, any remaining credit in your existing prepaid Mobile Number will forfeited by the Donor Network Operator upon successful activation of your Service by Celcom; 
      15. You are allowed to port from prepaid Services to postpaid Services. However, you agree and accept that all porting requests are subject to the respective Celcom terms and conditions for new registration. 
      16. Celcom may impose a fee up to a maximum of Ringgit Malaysia Twenty Five (RM25.00) for every number that you request for porting and no refund shall be made for any rejection, cancellation, unsuccessful or withdrawal of the porting request due to any reason whatsoever. 
      17. If the Mobile Number which you request for porting is not approved by Donor Network Operator for any reason whatsoever, upon resolving the matter with the Donor Network Operator, you may continue with your application for MNP, subject to any processing charges which shall be borne by you. 
      18. If: 
        1. Celcom does not receive any instruction from you within thirty (30) days from the date your request for MNP is rejected by the Donor Network Operator; or 
        2. approval from the Donor Network Operator is not obtained within twenty one (21) days from the date of your application; 
          Celcom may, at its sole discretion cancel your request for MNP.
           
    12. Service Migration
      1. This Clause 12 shall only be applicable to you if you are migrating from Celcom First for Business Postpaid Plan to a higher bill plan within Celcom First for Business. 
      2. The Service Migration shall be subject to the following: 
        1. Celcom shall at its absolute discretion be entitled to accept or reject your request for Service Migration;
        2. you may request for Service Migration at any Celcom branch, Blue Cubes and Celcom Exclusive Partners from your current subscription and shall maintain your Mobile Number; 
        3. you shall not be charged for the Service Migration if your existing package plan does not include a device. Celcom reserves the right to impose a penalty for Service Migration if your existing package plan includes a device; 
        4. prior to the Service Migration, you shall acknowledge your Account status as reflected in the account slip issued by Celcom (“Account Slip”) for any outstanding balance owed (for Postpaid Service) and or network access from the current prepaid account balance and termination of existing VAS; 
        5. all existing promotions including but not limited to Free Airtime Rebate, Airtime Bonus and VAS enjoyed by you under the your existing Account shall be terminated and discontinued automatically upon your request and acceptance of the Service Migration; and 
        6. upon successful Service Migration, you shall not be allowed to migrate back to your original plan until the completion of an entire billing cycle (if applicable).
           
    13. Billing and Payment Due Date (if applicable)
      1. You shall be responsible for all usage of and charges for the Service including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner, even if you have exceeded the Credit Limit.
      2. You shall be charged for the Service in accordance with Celcom’s prevailing pricing plan or applicable packages (“Package”) chosen by you in the Registration Form. Upon the expiry of the Package, you shall be charged with Celcom’s current prevailing rates for the Service.
      3. Celcom may introduce other mode of billing from time to time by giving you prior notice.
      4. You must pay Celcom on or before the date specified in your respective bill (“Due Date”) without need of any further notice. You may make such payment at any Celcom service centres, call centres, branches, payment kiosks, agencies or through collection agents duly authorised by Celcom.
      5. Subject to Clause 13.4 above, if any fees or charges remain unpaid after the Due Date, Celcom may charge interest at the rate of 1.5% per month (“Late Payment Interest”) on such overdue amount. Celcom at its sole discretion may waive or revise any Late Payment Interest or charges.
      6. If you have more than one (1) account with Celcom, Celcom reserves the right to transfer any credit or debit balance under one account to another without any prior notification to you.
      7. Unless otherwise stated in the bill or elsewhere, all charges are payable in Ringgit Malaysia and shall be exclusive of 6% service tax.
      8. In the absence of fraud or manifest error, Celcom may rely on each bill as conclusive evidence against you of the accuracy, completeness and truth of all matters stated in it unless you dispute the bill in the manner stated below.
        You are responsible for paying all charges without any counterclaim, deduction, set off or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
      9. Celcom reserves the right to suspend, or disconnect the Services if any bill or part thereof shall remain unpaid after the Due Date, and Celcom shall not be liable to you in any way for the suspension. A reconnection fee of RM10.00 or such other amount at Celcom’s discretion may be imposed on you for reconnection of the Service upon the expiry of the Suspension.
      10. Subject to Clause 13.9 above, Celcom may suspend, or disconnect the Services unless you make full settlement of amounts due irrespective of whether such amounts have exceeded the Credit Limit or you have not received the bill.
      11. Any dispute regarding billing must be communicated to Celcom in writing within one (1) month from the date of the bill failing which, the bill is deemed to be accurate. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you shall promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have six (6) months to do so from the date of such payment. If the dispute is resolved in Celcom’s favour, you shall pay the disputed amount immediately plus late payment interests, any legal costs and collection expenses incurred by Celcom.
      12. Celcom may notify you on any transaction of debit balance under your inactive Account to your active Account.
      13. Celcom shall be entitled at its sole discretion to vary the amount of deposit, fees and any other charges for the Services or part thereof and to change the billing cycle, without the need to inform you.
      14. The consideration for the supply of the Service or any service by Celcom to you is exclusive of all applicable taxes. The consideration for the supply of the Services by Celcom to you is exclusive of all applicable taxes. If any supply made under these Terms and Conditions is a taxable supply to which the applicable tax (including but not limited to the Malaysian Goods and Services Tax (“GST”) would apply (“Applicable Tax”), then Celcom reserves the right to levy the Applicable Tax at the prescribed rate and you agree to pay the amount of the Applicable Tax.
         
    14. Auto Billing (if applicable)
      1. Celcom may, at its discretion, allow your bills to be paid through a third party credit or charge card, or via Tele-Payment (by a third party credit or charge card via telephone) or other means of payment (“Auto Billing”) subject to the terms and conditions of the Auto Billing as provided on Celcom’s Website. 
      2. You must make a separate application for the Auto Billing at any Celcom branch, which shall only be applicable for settlement of periodic bills. 
      3. Any outstanding bills prior to the commencement date of the Auto Billing must be settled by you in the ordinary manner. 
      4. If you chose to register for the Auto Billing, you shall be responsible to inform Celcom immediately if your credit or charge card is lost, stolen, expired or terminated or if you want to terminate Auto Billing. 
      5. In the event that Celcom fails to make the deduction or settlement of your bill through Celcom’s processing bank, Celcom shall not be held liable to you in any way for such failure and you must make the payment for outstanding amounts before the Due Date or before your billing cycle date. 
      6. By registering for the Auto Billing, you authorise Celcom to verify the information provided by you with the credit card issuer or any third party as may be necessary including but not limited to forwarding your bills and other details to the card issuer, financial institution and other relevant parties for and in connection with the Auto Billing. 
      7. If Celcom does not receive the full payment of the outstanding sum due from you following a completed Auto Billing transaction or the bank or financial institution claims back or deducts back any payment made to Celcom, Celcom reserves the right without prior notice to you to reverse any payment entry in your statement of account or reinstate the charge in your Account.
         
    15. Credit Limit (if applicable)
      1. You shall ensure that your usage of the Service does not exceed the Credit Limit, if any, as specified by Celcom. 
      2. Celcom may, but shall not be obliged to, apply a Credit Limit for all charges incurred under your Account and any of your supplementary lines, including those yet to be billed and any amounts in dispute, and Celcom reserves the right to revise the Credit Limit from time to time at Celcom’s sole discretion. 
      3. Celcom may give you a notice or a message to your Mobile Device notifying you if your charges in your Account exceed the Credit Limit; and such notice is deemed to be received by you when Celcom issues the notice or message to you. 
      4. Celcom is not obliged to ensure barring of the Services which may occur in the event that your usage of the Service exceeds the Credit Limit.
         
    16. Matters Beyond Celcom’s Control
      1. Without limiting the generality of any provision in these Terms and Conditions, Celcom shall not be liable for any failure to perform its obligations herein caused by an act of God, insurrection or civil disorder, military operations or act of terrorism, all emergency, acts or omission of Government, or any competent authority, labour trouble or industrial disputes of any kind, fire, lightning, subsidence, explosion, floods, acts or omission of persons or bodies for whom Celcom has no control over or any cause outside Celcom’s reasonable control. 
      2. Notwithstanding Clause 16.1 above, you shall remain liable to pay all fees and charges which are outstanding and/or due and payable to Celcom in accordance with the Agreement. 
      3. The Service may occasionally be affected by interference caused by objects beyond Celcom’s control such as buildings, underpasses and weather conditions, electromagnetic interference, equipment failure or congestion in Celcom’s System or telecommunication systems. In the event of such interference, Celcom shall not be responsible for any inability to use or access the Service, interruption or disruption of the Service.
         
    17. Severability and Effect of these Terms and Conditions
      1. If any of the provision of these Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
         
    18. Governing Law
      1. The Agreement shall be governed and construed in accordance with the laws of Malaysia and parties agree to submit to the exclusive jurisdiction of Malaysian courts. 
      2. Subject to Clause 18.1 above, this Agreement is subject to the Communications and Multimedia Act 1998 and any applicable subsidiary legislation, rules, regulations, directives and/or orders.
         
    19. Notices
      1. Any notice, correspondence and/or other documents to be given by Celcom to you shall be in writing and sent to you at the address on the Registration Form or to your last known address, as the case may be. 
      2. Any notice, correspondence, and/or other documents to be given by you to Celcom under the Agreement must be in writing and sent to the following address: Celcom Mobile Sdn Bhd, 21st Floor, Menara Celcom, No. 82, Jalan Raja Muda Abdul Aziz, 50300, Kuala Lumpur or feedback@celcom.com.my or such address as notified in writing by Celcom to you. 
      3. Any notice, correspondence, and/or other documents given by Celcom to you pursuant to this clause shall be deemed to have been served if:- 
        1. sent by registered post, on the second Working Day after the date of posting irrespective of whether it is returned undelivered; 
        2. sent by ordinary post, on the fifth Working Day after the date of posting irrespective of whether it is returned undelivered; 
        3. hand delivered, upon delivery; or 
        4. sent by facsimile, upon successful completion of transmission as evidence by a transmission report and provided that notice shall in addition thereon be sent by post to the other party.
           
    20. Assignment
      1. You shall not assign or novate any or part of your rights or obligations under the Agreement to any party, without Celcom’s prior written consent. 
      2. Celcom may assign or novate all or part of the Agreement to any third party by notice to you without your prior consent.
         
    21. Indulgence and Waiver
      1. Any failure by Celcom to enforce any terms herein, or any forbearance, delay or indulgence granted by Celcom to you will not be construed as waiver of Celcom’s rights provided under this Agreement.
         
    22. Suspension and Termination
      1. You may at any time terminate the Agreement by giving Celcom prior written notice. 
      2. Celcom shall be entitled at its absolute discretion to immediately suspend/terminate the Services or Agreement, without liability, at any time, without any notice and may not be required to give any reason whatsoever, including but not limited to the following reasons: 
        1. if any technical failure occurs in the Services or Celcom’s System; 
        2. while the Service is being upgraded, modified or maintained; 
        3. if you breach any of the Terms and Conditions; 
        4. if you do anything which may in Celcom's opinion, lead to, including but not limited to damage to the Services and/or Celcom’s System or losses to Celcom; 
        5. if Celcom is required to comply with an order, instruction or request of regulatory authority, government authority or any other competent authority; or 
        6. if it is in Celcom's opinion that the Service or Celcom’s System is or may be used fraudulently, illegally or for unlawful purposes. 
      3. Celcom will endeavour to resume the Service as soon as reasonably possible if suspension or disconnection occurs for the reasons set out in Clause 22.2(a) and (b) above. You shall be liable for all applicable charges during the period of interruption, suspension or loss of the Services or part thereof from any cause whatsoever. 
      4. Termination shall be without prejudice to any existing rights and/or claims that Celcom may have against you, and you shall continue to fulfill your obligations including payment of all outstanding charges prior to the date of termination. 
      5. Upon suspension, Celcom may at its absolute discretion reconnect the Services, subject to your payment of the reconnection fee as prescribed by Celcom, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Services.
         
    23. Miscellaneous
      1. No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement. 
      2. In the event of a conflict or inconsistency between the Registration Form, the Terms and Conditions and the Addendums, such inconsistency shall be resolved by giving precedence in the following order: Addendums, the Terms and Conditions and the Registration Form. 
      3. The Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all previous agreements, understanding, proposals, representations and warranties relating to that subject matter. 
      4. Those clauses which by their nature would survive the termination of the Agreement shall so survive. 
      5. Time wherever referred to in this Agreement shall be of the essence. 
      6. The Agreement shall be binding on and shall inure for the benefit of each party's permitted assigns, successors in title, personal representatives, executors and administrators. 
      7. Any stamp duty arising out of this Agreement shall be borne by you.

     

    Part B : Specific Terms and Conditions for Postpaid Service
    This Part B of the Terms and Conditions shall only be applicable to you if you subscribe to Celcom Biz Postpaid Service.

    1. Deposit
      1. Celcom may request for advance payment for registration of the Service (which may include without limitation a refundable deposit (“Deposit”). 
      2. Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts. 
      3. Subject to Clause 1.2 above, any balance Deposit will be returned to you within four (4) months from the date of the termination of this Agreement subject to the deduction of any amount claimed brought by Celcom in the event of your breach of any of the clause of this Agreement.
         
    2. Change of Bill Plan Service (“COBP”)
      1. You may request for the COBP from the your existing Postpaid Service to any other Celcom First Postpaid/Prepaid Plans (“New Plan”) subject to Celcom’s sole discretion.
      2. Upon successful COBP, your existing Mobile Number shall be maintained. 
      3. All your supplementary lines subscribed under Clause 3.1.1 of Part A above shall be subject to the COBP and shall be transferred to the New Plan. 
      4. In the event that your COBP is registered before your billing cycle, your bill shall be pro-rated from the date of the registration of the COBP.
         
    3. Package
      1. The details of the Package shall be in the Addendum which shall be executed by you. 
      2. Notwithstanding the Credit Limit prescribed in the table above, if you are of 18-24 years of age and you subscribe to Celcom First for Business Prime plan, the Credit Limit applicable to you is RM150.00. 
      3. Subject to Clause 6.1 above, the Auto Rates calculation shall be: 
        1. inclusive of your domestic usage only (including voice, video call, SMS, MMS and pay per use data);and 
        2. exclusive of any Mobile Internet subscription, broadband plan and VAS; and the Auto Rates shall apply to domestic usage (including voice, video call, SMS and MMS) only. 
      4. You shall pay Celcom in accordance with the following table depending on the Package you subscribe to:
        Items Upon Registration 1st Bill 2nd Bill
        Upfront Payment N/A N/A N/A
        Deposit N/A N/A N/A
        Connection Fee N/A N/A N/A
        Stamp Duty N/A RM10 N/A
        Bill Plan N/A ** *
        TOTAL * N/A RM10+
        **Pro-rated
        Bill Plan
        RM0 +
        *Bill Plan
        1. A prorated commitment fee shall be charged in your first month’s bill if you change your bill plan before the billing cycle due date.
        2. In the event of early termination before the billing cycle due date, the commitment fee will be prorated and refunded to you. However, you shall continue to be charged according to the additional voice and SMS tariff if it exceeds the pro-rated commitment fee.
        3. If you change your bill plan on the billing cycle due date, one backdated commitment fee and one advance commitment fee shall be charged in your first month’s bill.
        4. You will be charged based on call blocks of thirty (30) seconds. Calls made less than thirty (30) seconds will be charged based on one (1) call block.
        5. You will automatically be subscribed to 3G Pay Per Use data package if you’re not subscribed to any unlimited data package, which shall entitle you for speed of up to 3.6mbps subject always to the Terms and Conditions of Part D below.

     

    Part C : Specific Terms and Conditions for Prepaid Service
    This Part C of the Terms and Conditions shall only be applicable to you if you subscribe to Celcom First Prepaid Service. In addition to these Terms and Conditions, you shall be subject to the Terms and Conditions set out in the user guide in the Starter Pack provided to you upon subscription to the Service (“User Guide”).

    1. Commitment Fee and Credit Balance
      1. To use the Celcom First Prepaid Service, you must have at least the amount of your respective Commitment Fee as prescribed in Clause 3 below, in your account, which will be valid for thirty (30) days (“Validity Period”). Upon the expiry of the Validity Period, depending on the Package which you have chosen, in the event the credit balance is less than your Commitment Fee, you must perform additional reloads until your credit balance reaches a minimum of your Commitment Fee amount. 
      2. You must ensure that you have sufficient credit balance for your Commitment Fee each month. 
      3. You will be given a grace period of fifty (50) days from the expiry of the Validity Period (“Grace Period”) to reload your Commitment Fee. You may only receive calls, SMS and MMS during the Grace Period. In the event you fail to reload the minimum Commitment Fee after the expiry of the Grace Period, Celcom reserves the right to terminate your Account immediately without giving you prior notice. 
      4. Any unutilised credit balance during the Grace Period will be carried forward upon reactivation of your Account. 
      5. Celcom will deduct from your Commitment Fee and credit balance for usage of the Service.
    2. Credit Balance
      1. The Credit Balance can only be used during the Validity Period starting from the date of your utilisation of the Commitment Fee. 
      2. Subject to Clause 2.1 above, 
        1.  the Auto Rates calculation shall be: 
          1. inclusive of your domestic usage only (including voice, video call, SMS, MMS and pay per use data);and 
          2. exclusive of any Mobile Internet subscription, broadband plan and VAS; and 
        2. the Auto Rates shall apply to domestic usage (including voice, video call, SMS and MMS) only.

     

    Part D : Specific Terms and Conditions for Mobile Internet Service
    This Part D of the Terms and Conditions shall only be applicable to you if you subscribe to Celcom First Mobile Internet Service (“Mobile Internet”). In addition to these Terms and Conditions, you shall be subject to Celcom’s Fair Usage Policy (“Fair Usage Policy”) which is made available at www.celcom.com.my.

    1. Volume Quota
      1. In the event that you exceed the volume quota allocated to you in accordance with the type of Mobile Internet Package that you are subscribing to, Celcom reserves the right to suspend the Mobile Internet Service without notice to you. You may continue to use the Mobile Internet Service upon purchase of additional volume by sending Broadband Vol to 22188.
         
    2. Duration of Service
      1. This Service shall commence on the Activation date of the Celcom First Prepaid or Postpaid Service and shall continue to be effective until the termination of the respective Celcom First Prepaid or Postpaid Service.
         
    3. Service Availability
      1. This availability of the Service and the Service’s speed shall be subject to the following: (i) Celcom’s network availability; and (ii) your Mobile Device capability including but not limited to the coverage, location, Celcom’s network traffic and the type of data being transmitted by you. 
      2. Notwithstanding Clause 3.1 above, the Service is provided on a “best effort” basis and Celcom does not guarantee or warrant the availability of the Service or continuous, uninterrupted or secure access to the Internet.
         
    4. Your additional obligations:
      1. You agree that Celcom:
        1. reserves the right to manage your allocated bandwith including but not limited to reducing your speed, suspend or terminate your bandwidth to the Service to ensure that fair access to all Celcom customers on the same network with or without prior notice to the you as prescribed in the Fair Usage Policy; and 
        2. may, at its sole discretion, automatically disconnect your access to the Service after a period of your inactivity, which may vary from 20 minutes to 30 minutes to allow maximum network performance. 
      2. You shall not use the Service to run programs or servers that provide network content or connectivity to any third party not at the location where the connection is installed (including but not limited to FTP, HTTP, game, newsgroup, proxy, and IRC servers).

     

    Part E : Specific Terms and Conditions for Talk Pack
    This Part E of the Terms and Conditions shall only be applicable to you if you subscribe to Celcom Talk Pack (RM10) (“Talk Pack”). In addition to these Terms and Conditions, you shall be subject to the Terms and Conditions set out in Part B and/or Part C, whichever is applicable.

    General

    1. You will have 5 hours/300 minutes free calls per month (“Free Minutes”) in addition to the Commitment Fee under this package. The validity of the Talk Pack (“Validity Period”) shall be determined in accordance with the plan you subscribe to as follows:
      1. Postpaid Service: in accordance with your billing cycle. The charges shall be reflected in your bill ; or (b) Prepaid Service: in accordance with your prepaid cycle based on your monthly commitment relevant to the package you subscribe to. The charges shall be deducted from your Credit Balance.
    2. Talk Pack is auto-renewed every month but limited to one subscription per month. To subscribe or unsubscribe, you may visit any of Celcom’s branch.
    3. In the event the Free Minutes have been fully utilised, Celcom’s prevailing rate based on the package you subscribe to shall apply. Any unutilised minutes shall be forfeited upon expiry of the Validity Period.