Frequently Asked Questions

Goods and Services Tax (GST)

  • What is GST and how will it affect Celcom customers?
  • Can you tell me which of your goods and services are exempted from GST?
  • I am your Prepaid XPax customer. When will GST be applicable to me?
  • I am your Celcom FIRST Postpaid customer. When will GST be applicable to me?
  • I'm a Prepaid user, is GST applicable to me when I use my credit?
  • If I buy a device with bundle package, will I be charged GST for the device?
  • I am one of your Prepaid customer. I bought a top-up from one of your retailers, why is there no GST number?
  • I am a Postpaid user. Where can I find Celcom's GST number for verification?
  • How do I get my Prepaid tax invoice from your OCS?
  • Where can I obtain more information on GST implementation?