I'm a Postpaid user and will be going overseas soon. How can I activate my International Roaming (IR) service?
Roaming service for Calls and SMS are automatically activated upon plan registration.
Activate your roaming service for Internet via these channels:
- SMS by sending “IR ON” to 28882
- In Malaysia, call our Contact Centre at 1111 from Celcom numbers, +60196011111 from other mobile operators or dial *123# if you are abroad
- Walk in to our nearest Blue Cube
To find the nearest store to you, please click here:
In Malaysia, call our Contact Centre at 1111, +60196011111 from other mobile operators, dial *123# if you are abroad or visit our nearest Blue Cube today.
Activate it for free! No roaming deposit required.
I'm a Prepaid user and will be going overseas soon. How can I activate my International Roaming service?
International roaming service will be automatically activated for prepaid subscriptions. If you wish to subscribe for any roaming passes, please dial *118#.
Does Celcom offer any specific roaming plan?
Yes, we do. In fact, we have a new offering called Celcom Passport™. With Celcom Passport™ you can roam worry-free and stay connected overseas with our 1-Day Calls & SMS Pass for RM18/day or enjoy the 1-Day Internet Pass for RM38/day, even better get the 7-Day 3-in-1 Pass for just RM138/week.
To find out more, click on the link:
I'm using Celcom Prepaid line while roaming. Is there a minimum credit balance required to make and receive calls?
Yes, you are required to have a minimum credit balance of MYR15 and your account must also be active within the validity period.
How do I send SMS while I am overseas?
To SMS to a Mobile Operator in Malaysia:
Key in <+>
To send SMS to another country:
Key in <+>
I'm going overseas and I want to avoid data service charging. How do I switch off my data connection while roaming?
For Android users: Go to Settings > Mobile Networks > turn Data Roaming OFF
Please note that these steps may be different with every Android phone.
For iOS users: Go to Settings > General > Cellular > Cellular Data Options> turn Data Roaming OFF
If I need to call Celcom Contact Centre back home, what number do I dial?
There are two ways to call our Contact Centre from abroad:
i) Dial *123# from any Celcom number for free!
ii) Dial +6019-6011111 from other mobile operators. Normal charges apply.
How do I retrieve my Voice Mail while roaming?
There are two (2) ways you can retrieve your Voice Mail while roaming.
i) Dial *121# and press the call button
ii) Dial 013/019/01482011313 to listen to your Voice Messages from fixed line phones or other telecommunications providers.
* To retrieve your Voice Mail while roaming, the same rates as when you call back to Malaysia will apply.
*Opt to deactivate your voicemail service to avoid charges. Contact Celcom Customer Service to deactivate.
May I know about Celcom's coverage overseas?
Yes, of course. You can refer to this link for the full listing of our coverage overseas: