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Celcom First Voice for BusinessMobile Internet

Celcom Mobile Internet Fair Usage Policy

  1. Introduction
    By registering, using and accessing Celcom Mobile Sdn Bhd (27910-A) ("Celcom") Mobile Internet and/or any other Internet access service ("Internet") which may be provided by Celcom from time to time ("Services") , the customer hereby agrees to be bound and be subject to these terms and conditions as contained herein.
  2. Purpose
    The Services are designed as a shared service and customer's activities will impact on other users using and sharing the same network. To ensure fairness of usage and experience to all the Celcom First Data subscribers, Celcom has introduced and implemented the Fair Usage Policy.

    This Fair Usage Policy ("Policy") is designed to ensure that the Services received by the vast majority of the customers are not negatively impacted because of extreme heavy usage and abuse by the minority of the customers. Celcom shall continuously monitor the Celcom First Data network performance and may control the Internet connectivity speed of the identified heavy usage customers.
  3. Fair Usage Policy
    Software and applications which are used by you to send and/or receive, for uploading and/or downloading of files containing very large amounts of data (e.g. Peer-to-Peer traffics like Bit Torrent or other similar file sharing applications). These software and applications demand a significantly huge amount of bandwidth which will negatively impact the speed and also caused network congestion. As a result thereof, a vast majority of customers will be affected from degradation or the quality of Service and deemed as excessive usage. Excessive usages are caused by spamming, virus activities, spy wares and/or other malwares which may reside in the Devices. These activities may be known or unknown to you and normally, operates at the back of the Devices.

    Therefore, you must take all precautions and rightful action to ensure that the above activities are controlled and minimized at all times. Celcom reserves the right to implement and enforce the said Policy at its sole discretion upon occurrence of such activities. Celcom does not guarantee a service level and/or connectivity to users of peer-to peer or file sharing software or applications. You will enjoy the Service depending on the plans or package subscribed. Each package or plan has a monthly usage volume allocation.

    The structures of volume allocations for the various packages or plans offered by Celcom are as per Table 1 below:

    PLANS PRICE VOLUME ALLOCATION
    Pay Per Use RM0.10/10kb As you Use
    Celcom First Data Daily RM5/24hours 500MB
    Celcom First Data Weekly RM18/7days 1GB
    Monthly Celcom First Data
    mLite
    RM28 300MB
    Celcom First Data
    mBasic
    RM38 1GB
    Celcom First Data
    mAdvance
    RM58 3GB
    Celcom First Data
    mPro
    RM88 5GB
    PLANS PRICE
    Pay Per Use RM0.10/10kb
    Celcom First Data Daily RM5/24hours
    Celcom First Data Weekly RM18/7days
    Monthly Celcom First Data
    mLite
    RM28
    Celcom First Data
    mBasic
    RM38
    Celcom First Data
    mAdvance
    RM58
    Celcom First Data
    mPro
    RM88
    PLANS VOLUME ALLOCATION
    Pay Per Use As you Use
    Celcom First Data Daily 500MB
    Celcom First Data Weekly 1GB
    Monthly Celcom First Data
    mLite
    300MB
    Celcom First Data
    mBasic
    1GB
    Celcom First Data
    mAdvance
    3GB
    Celcom First Data
    mPro
    5GB

    Activities' or usages of the Service exceeding the monthly volume allocation respectively, your data usage will be blocked until the next bill cycle with or without prior notice to you. To continue enjoy data usage, additional volume purchase can be done by sending BROADBAND VOL to 22188 from your Celcom mobile number. The price and data volume allocation for additional volume purchase as follow:

    Price Volume Allocation
    RM3 100MB
    RM10 500MB
    RM15 1GB
    RM50 5GB


    Notwithstanding the above, if you fail to receive any notification from Celcom, Celcom will still proceed to manage your service if you have exceeded your volume allocation. Therefore, you must take the necessary measures to constantly monitor its usages in addition to the volume when accessing and using the Service.

    You must submit accurate and updated personal details to Celcom, which includes the mobile phone number, e-mail address and other information deemed necessary by Celcom to receive the above said notifications.

    Celcom reserves the right to review upwards or downwards the volume allocation depending on the plans without prior notice as per the above Table 1. Nevertheless, such reduction or restrictions will not limit or stop your activities or usages of the Service.

    The data volume calculation shall take into consideration of ALL activities carried out by you including those knowing or unknowingly done under the Service. The responsibilities and onus of proving shall be on you to ensure that the Devices which are free from all viruses, spy bots, malwares and any other harmful infections when using the Service.

    Celcom reserves the right to release any of any information if it is required to do so by any law, regulatory body or court of law.
  4. Unlawful Activities
    In using the Celcom First Data service and/or any other Internet access service that may be provided by Celcom, you must conform to the laws of Malaysia and will not knowingly permit any illegal use or such use that will discredit Celcom.
  5. Intellectual Property Rights
    The customer is reminded that any download of illegal content by law is an infringement of intellectual property rights and rightful owners of such intellectual property rights may take measures to prosecute against the individual subscriber. Please be reminded each customer download and or upload can be traced back to the customer's account with Celcom. It is also against this Policy for the customers carrying out activities which are in breach of any other third party's rights, including downloading, installation or distribution of pirated software or other unlicensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material
  6. Variation and Amendments
    Celcom reserves the right to vary the terms and conditions of this Policy from time to time with or without notice to the customer and the customer shall be bound by such variation and changes. Please visit the Celcom web page at www.celcom.com.my periodically to determine any changes to this Policy.
  7. Prevailing Terms
    This Policy is supplemental and shall be read together as an integral part of terms and conditions of governing the Services and its relevant addendum. If there is any inconsistency between the Policy and the terms and conditions of the Services, the terms and conditions governing the Services posted in website at www.celcom.com.my shall prevail.