Get Internet settings for various devices, set up your phone easily with our simple steps, and explore ways to troubleshoot common technical issues on your device.
Common Technical Issues
How do I get phone settings for 3G, GPRS, Internet and MMS?
Send SMS "SET" to 20999 (All SMS and settings received are free of charge)
You will receive a series of SMS configurations from Celcom
Simply follow the instructions and save/install all settings
* Not applicable for any smartphones, e.g BlackBerry/Android/iPhone/Windows Mobile
How do I configure my phone in order to enable the 3G video call?
You and the receiving party would need to be in a 3G coverage area using a 3G SIM and 3G mobile phone.
From your phone, select 3G network ONLY.
Why can't I send MMS although I have already saved the configuration?
Check your MMS file size – For non-smartphones users, it is advisable to send MMS with file sizes of 100KB or less.
* Some smartphones require data connection to be ON to send or receive MMS.
I have requested for phone settings on my China-made mobile phone but I have not received any Over The Air (OTA) settings. What should I do?
Most China-made or China-based Mobile Phones (CBMP) are not supported by the Celcom OTA service. Alternatively, you can visit the nearest phone dealer to get your phone configured.
I can make calls but unable to send SMS. What should I do?
Checklist:
Check your prepaid balance and validity (if you're prepaid user)
Ensure that the SMS Centre Number is +60193900000
Check your SMS inbox. It may be full & you may need to delete some of the messages
Insert your SIM Card in another phone and try to send an SMS
Android Phone
I have a new Android phone. How do I sync it with my Google account?
You can use your existing Google account or create a new one.
With existing Google account Sign in using your username and password at the start up screen menu
How do I transfer my contacts from my previous phone to the new Android phone?
For Android users: Sign in using your existing Google account
For BlackBerry users: Download m.google.com/sync from your phone browser
How do I activate my mobile Internet on my Android phone?
Go to Settings > Wireless and Network > Mobile Network
Tick or untick the options below:
Use Packet Data (Tick)
Data Roaming (untick)
How do I switch off my data connection while roaming?
Go to Settings > Wireless and Network > Mobile Network
Tick or untick the options below:
Use Packet Data (untick)
Data Roaming (untick)
How do I manually select a network operator while roaming?
Go to Settings > Wireless Control or Wireless & Network > Mobile Network > Network Operator
How do I purchase/download apps from Market/Play Store?
Sign in to Google account first. Once done, please follow the steps below:
Tap on the Android Market/Play Store icon
Search for your preferred apps and tap to buy or download
I only use WiFi to access the internet on my mobile phone but I have data usage charges in my bill. How do I avoid activation of my mobile Internet connection when my WiFi is disconnected?
Turn off your mobile Internet connection at Settings > Wireless and Network > Mobile Network
Untick both options as shown below:
Use Packet Data (untick)
Data Roaming (untick)
What should I do if I don't want my mobile Internet connection to be activated when my WiFi is disconnected?
Turn off your mobile Internet connection at Settings > Wireless and Network > Mobile Network
Untick both options as shown below:
Use Packet Data (untick)
Data Roaming (untick)
I have done the above but I am still being charged for data usage. What should I do?
Subscribe to data unlimited plan or
Take out your SIM card before using any WiFi connection
How do I configure my Android phone to be used as a modem or as a mobile hotspot?
Go to Settings > Wireless and Networks > Tethering and Portable Hotspot > USB Tethering (Tick) (Samsung Kies Software must be installed on your desktop/computer)
Go to Settings > Wireless and Networks > Tethering and Portable Hotspot>Portable Wi-Fi hotspot(Tick)
How do I check if my BlackBerry® services are connected?
Your device screen will display network indicators as below:
Call
SMS
MMS
Browsing
High-speed Browsing
Remark
✔
✔
✔
✔
✔
For 3G device only
✔
✔
✔
✔
✘
For 2G & 3G devices
✔
✔
✔
✔
✘
For 2G & 3G devices
✔
✔
✘
✘
✘
No data services
✘
✘
✘
✘
✘
Wireless Turn Off
✘
✘
✘
✘
✘
No coverage area
I have wrongly entered my device password and 'Enter "BlackBerry" to continue' is displayed. What should I do?
Type out "BlackBerry" on your device
Key in your password if you still remember
I forgot my device password. How do I retrieve it?
Your password can't be retrieved due to security purposes. You can attempt to enter your password 10 times. If you fail to enter the right password after 10 attempts, your device will be wiped and returned to its default factory settings
How do I create my Blackberry ID?
From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry® ID and complete the instructions on the screen.
How do I recover my lost or forgotten BlackBerry® ID password?
From iPhone Settings > Store > Sign In > Create New Apple ID
Can I delete my Apple ID?
Apple IDs cannot be deleted. It is recommended that you remove all personal information from your Apple ID profile instead.
How do I turn off data while roaming?
iPhone Settings :
Settings > General > Network > Cellular Data : OFF
Data Roaming : OFF
How do I manually select a network operator while roaming?
Go to Settings > Carrier > Automatic : OFF
Choose Celcom roaming network operators
How can I set up my iPhone as a hotspot?
From your iPhone, go to Settings > Personal Hotspot: ON and change your WiFi password to your preferred password
From your laptop/iPad/other devices, turn on your WiFi and connect to the iPhone name as your WiFi network. Key in the same password as you set from your iPhone and connect.
I am experiencing low coverage and low WiFi but my friend who is using the same iPhone model is not experiencing it. Why?
Sometimes, your iPhone accessories can cause this problem. If you use an iPhone housing or bumper, try removing it.
How do I set up my email on my iPhone?
From your iPhone, go to Settings > Mail, Contacts, Calendars > Add Account: Choose your email provider and fill up the details as required.
Why can't I send MMS?
Ensure that your settings are correct: Settings > Messages > MMS Messaging: ON or you can check MMSC:
My iPhone is frozen or unresponsive. What should I do?
Try charging your iPhone using Apple USB power adapter and ensure that the battery is full. Ensure to charge using an AC adapter or connect to a high power USB on your computer.
If your iPhone is still frozen and unresponsive, try to restart your iPhone.
Restart
Turn off your iPhone by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across and your iPhone will be turned off after a few moments.
Next, turn your iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
If the restart can't fix the issue, reset your iPhone.
Reset
To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
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