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International Roaming
Contact Us > Roaming >
Coverage
Coverage
With Celcom, you can discover mobile benefits and privileges while roaming with the widest network coverage no matter where you are… and we mean it!
As Celcom customers, we’ve made it even better for you to call, SMS and send email with your mobile phone around the world.
To know where we’ve got you covered, click below…
On Ground Roaming Partners
We weren’t exaggerating when we assured you of absolute coverage.
Whether you’re touring the streets of London, or are relaxing on a deckchair in the Cayman islands; you can have peace of mind, knowing that we’ve got you covered.
Just select a region or country below to view Celcom’s exceptionally wide roaming coverage.
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Covering you across the seven seas
It’s a fact that the ocean covers 70% of the planet.
It’s also a fact that when you sail with Celcom, you’ll be able to call, SMS and send emails when your traveling across the ocean on over 30 cruises around the world.
So wherever you are across the seven seas, we’ve got you covered.
FAQ
Q1. What is in-flight and on-sea mobile services?
The services enable all Celcom POSTPAID subscribers to use their mobile phones even in a flight or cruise ships.
Q2. Can I use my mobile phone on all flights and ships?
No. You may use your mobile phone only on selected participating flights and cruise ships. For further details please refer to respective In-flight or On-Sea operators’ website. When you are aboard flight or ship,kindly refer to cabin crew to find out if the service is available on board.
Operator
URL
In-Flight:
Aeromobile
OnAir
www.aeromobile.net
www.onair.aero
On-Sea
Navitas
Manx Telecom
Maritime Communication Partner
www.navitastelecom.com
www.manxtelecom.com
www.mcp.com
Q3. Can I use my mobile on all Malaysia Airlines flights
No. For the time being, you can only use your mobile on selected Malaysia Airlines flight.
Q4. What are the mobile phone services available?
You'll be able to make and receive calls, send SMS and access GPRS (email, browse internet etc) using your own mobile phone.
Q5. Is there any special short code I need to use before I can make calls, SMS or access to GPRS?
No. Just use your mobile as per normal when you travelling abroad.
Q6. What are the airlines that participate under this In-Flight and On-Sea promo?
Yes, RM300 upfront payment will be collected upon registration. If you are an existing Celcom postpaid customer with above 12 months length of stay, the RM300 will be waived. The upfront payment will then be rebated at RM50 over 6 months.
In-Flight
Airlines
Airlines
Ryanair – Ireland
Emirates
Wataniya Airways – Kuwait
Qantas
bmi – UK
Turkish Airlines
TAP Airlines - Portugal
V Australia
Royal Jordanian Airways – Jordan
Saudi Arabian Airlines
British Airways
Malaysia Airlines
Air Asia
Kingfisher – India
Air Asia X subsidiary
Oman Air
AirBlue of Pakistan
Shenzen Airlines – China
Jazeera Airways - Middle East
TAM – Brazil
Source :
www.onair.aero
&
www.aeromobile.net
On-Sea
Please refer to attachment of On-Sea coverage for details.
Q7. Do I need to change my operator when I’m In Flight or On-Sea?
No, you don’t need to change operator.
Q8. During the take off, do I need to switch off my phone as usual?
Yes, please refer to cabin crew on advise on when you may begin using your mobile phone.
Q9. If I were to browse to internet using my phone, can I get 3G coverage?
Only GPRS coverage is currently being provided by our Roaming Partners.
Q10. I am a Celcom postpaid customer. Do I have to subscribe to use the service?
No special subscription is needed. Please contact Celcom Careline to ensure that you have activated international roaming services beforehand.
Q11. How much do I have to pay for the service?
Normal roaming charges apply as below:
In –Flight Call Rates
Operators
Make Call (RM/Min)
Received Call (RM/Min)
Send SMS (RM)
Received SMS (RM)
GPRS (RM/MB)
OnAir
13.00
13.00
3.00
-
90.00
Aeromobile
On-Sea Call Rates
Operators
Make Call (RM/Min)
Received Call (RM/Min)
Send SMS (RM)
Received SMS (RM)
GPRS (RM/MB)
Maritime Communications
9.00
9.00
4.00
-
40.00
Manx Telecom
Navitas
(Jersey Telekom)
Note: GPR S block is 10kb.
Proudly serving you on 20 international airlines
Welcome aboard!
Fasten your seat belt, and enjoy your flight with Celcom.
You can now make calls, send SMS and emails on board.
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