FAQ

iPad mini and iPad with Retina display Product

Q: Where can I refer for the Celcom iPad mini and iPad with Retina display and pricing

A: You can refer to our website at www.celcom.com.my.

Q: What iPad mini and iPad with Retina display plans will be offered?

A: iPad mini and iPad with Retina display is now offered with our attractive plans. Details of the plan can be found on our website at www.celcom.com.my.

Q: When is the iPad mini and iPad with Retina display launch / available date?

A: The iPad mini and iPad with Retina display launch date is on 24th December 2012.

Q: Where can I get the iPad mini or iPad with Retina with Celcom?

A: You can get it at any Celcom outlets as well as participating dealer outlets. Refer www.celcom.com.my for list of outlets.

Q: Who do I call if I require assistance on iPad mini or iPad with Retina set-up?

A: If you have purchased The iPad mini or iPad with Retina display from Celcom, just call our Careline at 1111 for support.

Q: Where can go if I need assistance on using iPad mini or iPad with Retina?

A: You may visit any of the Celcom Outlets or participating dealer outlets.

Q: If I have an active contract subscription with Celcom, can I register?

A: You have an option to register a new contract. The current contract comes with a RM500 penalty that we will impose for an early termination.

Q: Do you have a contract extension?

A: We are sorry. Currently we don't offer such facility.

Q: I wanted to perform Mobile Number Portability, can I register for this plan?

A: Yes you can. Normal MNP service terms and condition apply and can be found at www.celcom.com.my . Full payment needed when MNP process is approved and collection of devices from the outlets that you have applied the MNP.

Q: Do you have the Easy Payment Plan (EPP) facility for iPad mini or iPad with Retina display?

A: We are sorry, we don't have that facility at the moment. Will announce in our website once we have it. Alternatively, some banks provide EPP for their own customers. All you need to do is to contact your credit card issuing bank to ask for the facility.

Q: Do you have any credit facility like AEON Financing for iPad mini or iPad with Retina display?

A: We are sorry. We don't have that facility at the moment. Will announce in our website once we have it.

Q: What is the payment method when I purchase the iPad mini or iPad with Retina display?

A: You can purchase the iPad mini or iPad with Retina display with Cash, Credit Card and Debit Card only. Cheques are not accepted.