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Contact Us > FAQ
Payment & Billings
 
What are Celcom's call rates like?

We offer different call plans to cater to the needs of Celcom customers with different mobile lifestyles. Each plan has its own unique call rates that have been designed to provide the best possible value to its Celcom customers.

Please visit the product pages of our various call plans to view the call rates for that plan.

• Choose from our range of POSTPAID PLANS for Personal Users.
• Choose from our range of POSTPAID PLANS for Business Users.
• Choose from our range of XPAX PLANS.

How do I pay my bills or reload recharge my Xpax account balance?

We offer our Celcom customers many different ways to pay their bills or recharge their Xpax accounts. Find the way that's most convenient for you by clicking on a link below:

• Choose the most convenient way to PAY your mobile phone bill.
• Choose the most convenient way to RECHARGE your Xpax account.

How do I increase my credit limit?

You can apply to increase your credit limit with Celcom, provided you fulfill certain criteria. As Celcom treats each application as a unique case, these criteria may vary for different individuals.

Please call our Customer Careline at 1300 111 000 for specific details that are relevant to you.

How can I have my bill paid automatically every month?

You can pay your monthly Celcom bill automatically if you have a credit or charge card. All you need to do to register for this service is to visit any Celcom Branch to complete the necessary application forms.

You will start enjoying the convenience of the Auto Billing service within a month after application.

To ensure that there is no service interruption, please make sure that you have paid up all your outstanding bills before the Auto Billing service commences.


 
 
 
 
 
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