If you have misplaced your mobile phone or it got stolen, the first thing you should do is to call us and our Careline Consultant will assist you immediately.

• Call us at 1300 111 000 or
• Email us at feedback@celcom.com.my or
• Fax us at 03-3630 8889.

TYou may call up and listen to audio explanation or request to receive details by fax. (where applicable)

You can easily obtain your current bill info or last payment info through MY PIN. Alternatively, you may choose to speak to our Careline consultant.

Your line will usually be up and ready to go between 2 to 4 hours after you've completed your registration.

Your SIM Card may not have been inserted properly. You can try removing and reinserting it. If the message still remains, please visit any Celcom Branch to have the problem checked by one of our Customer Care Consultants.
 

You can reach our INTERNATIONAL OPERATOR SERVICE 24/7 by dialing 108 (Free if you call within Malaysia from your 013,019 or 0148 phone).

You can reach this number any time through your Celcom ART 900 or Celcom GSM mobile phones.

You should receive your deposit refund within 4 months of account termination.