• Text Messages
Your Mailbox might be full. Try deleting some messages and see if it works.

• Picture Messages
You may also experience the same problem with picture messages. This occurs when your phone or SIM card memory is full. Delete some files in order to download your picture message.

The previous generation of mobile Internet technology is WAP (Wireless Application Protocol) that works very much the same as a normal dial-up connection. Celcom customers have to dial up to connect to the Internet, the connection speed is slow at about 9.6kbps and payment is based on how much time users spend online.

There are many possibilities. However you might resolve the problem by switching your mobile phone off, and switching it on after a few minutes. If the problem persists, please contact our Customer Careline at 1300 111 000 for assistance.

Just SMS STOP or STOP ALL to the same short code you used to subscribe to that particular service.

Example: Type STOP HOROSCOPE and send to 28888

Choose from any of the methods below:

1) Dial 1313 from your Celcom mobile to listen to your Voice Messages

2) Dial 1323 to retrieve your Voice Mail from other Celcom mobile phones.

• Enter your 10-digit mobile number and press #
• Then enter your password and press # (The default password is 1313)

3) Dial 013/ 019/ 0148 2011313 to listen to your Voice Messages from fixed line phones or other telecommunications providers and also while roaming.

To call Local Fixed Lines

• Dial
• For example, while you're roaming in UK, to call a local fixed line in UK, key in 020 123 4567

To call Local Mobile Phone Line
• Dial
• For example, while you're roaming in UK, to call a local UK mobile phone line, key in 0795 123 4567

To call an International Line in Another Country

• Dial <+>
• For example, to call Australia while you're roaming in UK, key in +611234567890
 

You can either:

• Visit an authorised dealer
• Contact our Celcom Careline at 1300 111 000
• Contact respective mobile phone vendor Customer Service

If you plan to go overseas, be sure to disable the Busy Call Forwarding feature. It will redirect incoming calls to a number you designate (i.e. your home number) when your line is tied up.