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FAQ

How many types of Postpaid plans does Celcom offer?
Celcom offers 2 different types of Postpaid Plan
i.e.
  • Minutes Postpaid plan
  • Normal Postpaid plan
What is the difference between the two Postpaid Plans?
The two types of Postpaid Plans are designed to cater to different individual needs & lifestyle.
The Normal Postpaid Plan
The Normal Postpaid plan is a simple and easy package for customers who look for flexibility and freedom in usage. At a low monthly access fee, you only need to pay as you use without the necessity of a monthly usage commitment.
Here are the rates and charges for Normal Postpaid:
Monthly Access RM30
Voice Call Rate 30sen per minute
  • Flate rate nationwide
  • Flat rate to all numbers(019, 013, 012, 016, 017 & Fixed Line)
  • Flate rate all day, all night
SMS Rate 10sen per SMS
  • Flat rate nationwide
  • Flat rate to all numbers(019, 013, 012, 016, 017 & Fixed Line)
  • Flat rate all day, all night
Value Added Services (VAS) Free:
Voice mail, call waiting, call hold, call conferencing, CLIP & GPRS Pay Per Use
Credit Limit RM300
- The Minutes Postpaid Plan
Celcom's innovative Minutes Postpaid plan offers four individually tailored packages depending on the level of usage where users enjoy consistent, attractive rates for all domestic calls independent of location and time.

For each of these individual Minutes Postpaid packages, the idea is based on the simple premise that you subscribe to a pre-determined minutes of usage that meets your average monthly level of usage and the more you subscribe to, the more savings you will enjoy. And, the best part is that you pay a consistent rate for any domestic mobile or fixed line number, day or night because, at Celcom, we know that you have friends and family who may have different preferences. So, why should we charge you differently for the choices that your friends and family make.

Just choose the Minutes Postpaid offering that suits you best and start talking more for less:
Package C 250 C 250 C 800 C 1400
Bundled Minutes 250 min 500 min 800 min 1400 min
Free SMS 20 30 50 100
Monthly Package Value RM 50 RM 80 RM 120 RM 200
Voice Call Rate For Bundled Minutes 20 sen 16 sen 15 sen 14.3 sen
Voice Call Rate for Additional Minutes 20 sen 20 sen 20 sen 20 sen
Additional SMS Rate 8 sen 8 sen 8 sen 8 sen
Value Added Services (VAS) Free: Voice mail, call waiting, call hold, call conferencing, CLIP, GPRS Pay Per Use
Credit Limit RM 150 RM 250 RM 400 RM 650
Who is eligible for these plans?
  • New Registered Customers
  • Existing Celcom Customers
Where can I register for a Celcom Postpaid plan?
Just walk into the nearest Celcom Branch, Celcom Service Centre, TM Point or any of our authorised dealers nationwide. You may also register online for a Celcom Minutes Postpaid Plan.
How much do I need to pay during registration?
You are required to pay an upfront fee during registration depending on the plan subscribed as highlighted below. Upfront fee may be waived or discounted at times during promotion period. You can find our latest promotion by clicking here.
Type of Plan Upfront Payment
Normal Postpaid Plan
  • Montly Access Fees
 RM 30
Minutes Postpaid Plan
  • C 250
 RM 50
  • C 500
 RM 80
  • C 800
 RM 120
  • C 1400
 RM 200
How are the Minutes call rates applied to my calls?
The stated rates are applicable for domestic calls only. All charges relating to roaming, IDD, video call, calls to premium numbers e.g. 1-300, 1-600, 1-800, 1-900 & etc will be charged based on the applicable standard rates.
What is the rate block?
All charges are based on a 30 seconds per block.
What is the free SMS applicable to?
It's only for domestic SMS. Roaming & applicable SMS shall not be included.
What will happen to any UNUSED bundled minutes & free SMS for the particular month?
The UNUSED bundled minutes & free SMS will be forfeited.
Where can I get more information and assistance regarding all Celcom Postpaid plans?
You may contact our Celcom Careline at 1300 111 000 or 1111 from 013 & 019 Celcom Mobile line.