Celcom | Customer Service

Let Me Make Your Day

We're here to listen and assist with any difficulties you may be facing. Feel free to contact us or help yourself via the informative FAQ.

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• CONSUMER
  • Xpax
  • Postpaid
    • Plans
      • Minutes Postpaid
      • Normal Postpaid
      • 1 + 3 Plan
    • Compare Plans
    • Features
      • Free Value Added Services
      • Missed Call Notification
      • SIMcard Rescue
    • How To Subscribe
      • Individual Registration
      • Corporate Registration
    • Managing Your Bills
      • Checking Your Bills
      • Credit Info
      • Payment Options
      • Payment Locations
    • FAQ
    • Terms & Conditions
  • Roaming & IDD
    • International Roaming for Postpaid
      • Getting Started
      • Roaming Coverage
      • Making Calls
      • Sending SMS
      • Intl Missed Call Notification
      • Roam Saver *120*
      • Roaming in Japan
      • Video Calling Singapore
      • Alliances
      • Understanding Bills
      • Quick Tips
      • Useful Guides
    • Roaming in Malaysia
      • Network Coverage
      • Phone Settings
      • Making Calls
      • Sending SMS
      • Dialing Codes
      • Useful Numbers
      • Useful Guides
    • International Roaming for Xpax
      • Phone Settings
      • How to Use
      • Countries & Operators
      • Rates
      • FAQ
      • Useful Guides
    • IDD
      • IDD Coverage & Rates
      • Getting Started
      • How to Use
  • Celcom 3G
  • Celcom Broadband
    • Plans
    • How to Subscribe
      • Get Celcom Broadband General Information
      • Subscribe to Daily Unlimited Broadband
      • Check Subscription Status
    • FAQ
    • Terms & Conditions
    • Fair Usage Policy
  • Mobile Add-Ons
    • Essentials
      • Secret SMS
      • Reverse Charge SMS
      • SMS in Colour
      • SMS in Jawi
      • SMS in Tamil
    • News & Info
      • Bernama News
      • The Edge News
      • Financials SMS
      • Around Town
    • Lifestyle
      • Celcom Tamil Service
      • Lilian Too Fengshui Tips
      • Madam ZORRA Predictions
      • YAHOO! Mobile
      • MSN Mobile
      • Chinese SMS Chat
    • Spiritual
      • Islamic Services
    • Email
      • Email Via SMS
• BUSINESS SOLUTIONS
  • Celcom PowerTools™
• CUSTOMER SERVICE
  • Connectivity
    • GPRS & MMS
      • Registrations & Rates
      • Phone Configuration
      • Network Coverage
      • MMS Retrieval
      • FAQ
    • WAP
      • WAP Menu
      • How to Use
  • Customer Care
    • My Celcom
    • FAQ
      • General Info
      • Payments & Billings
      • Miscellaneous
      • PIN, PUK, Phone & Network Security
      • Top 6 Careline Questions
    • Branch Locator
      • Celcom Branches
      • Celcom Outlets
      • Celcom Blue Cubes
    • Key Dealers
      • Central
      • Eastern
      • Northern
      • Southern
      • Sabah
      • Sarawak
    • Tele-Centres
      • Central
      • Eastern
      • Northern
      • Southern
      • Sabah
      • Sarawak
  • Feedback
• ABOUT US
  • Overview
    • Vision
    • Leaders of Celcom
      • Board of Directors
      • Management
      • Governance
      • Active Company & Associates
    • Access Reference Documents
    • Corporate Social Resposibility Programme
      • Celcom Xchange Programme
  • Investor Relations
    • Celcom Report
    • TM Group Report
  • Media Relations
    • Press Releases & Speeches
    • Brand Awareness
    • Media Contact
  • Career Connections
  • CPC
• PROMOTIONS
  • Who Says
  • 1+3 Plan
  • Deal or No Deal
  • 1sen / SMS Revolution

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