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What is GPRS?
GPRS stands for General Packet Radio Services. It is a more advanced, faster and more affordable way to get Internet content on your mobile phone.

The previous generation of mobile Internet technology is WAP (Wireless Application Protocol) that works very much the same as a normal dial-up connection. Users have to dial up to connect to the Internet, the connection speed is slow at about 9.6kbps and payment is based on how much time users spend online.

Can GPRS be used on both GSM and PCN network?
Yes.
Can I send SMS messages via the GPRS networks?
Currently, Celcom does not support this feature.
My laptop runs Win95. Why can't it get online via GPRS?
The current models of GPRS phones require Windows 98 and above to enable GPRS connections.
How do I activate GPRS services?
For Postpaid customer
  1. Make a request at a Celcom branch (registration forms will be available there).
OR
  1. Contact Customer Careline via:
    • Phone: 1111 (only accessible from Celcom customer’s mobile) or 1300 111 000
    • E-mail: careline@celcom.com.my
    • Fax: 03-3630 8889
What are GPRS charges like?
Postpaid Plan (applicable for both 3G & GPRS)
Plan Pay-Per-Use
Suitable for Occasional Celcom customers
Monthly Plan Price Pay per use
Data Usage/Usage Rate 10 sen/10kb
Plan D99 D120
Suitable for High usage, high and advanced data users, usage with Minutes plan High usage, high end advanced data users, Standalone Data Users
Monthly Plan Price RM99 RM120
Data Usage/Usage Rate Unlimited Internet browsing and e-mail. No charge for entry to any website. Download charges website-dependant. Unlimited Internet browsing and e-mail. No charge for entry to any website. Download charges website-dependant. Data Plan only. Excludes voice
Xpax Plan (applicable for both 3G & GPRS)
Item Rates
Activation Fee (one time upon activation) RM5.00
MMS
Peer to Peer (in network) 		35 sen/50kb
MMS to other networks Note : the file size to send to other operator is up to 100kb) 50 sen/50kb
WEB & WAP Browsing 10 sen/10kb
Content Download As per published rate
How do I terminate my GPRS subscription?
You can do this by visiting a Celcom branch and making a request.
Where can I get GPRS configurations for my phone?
There are 3 ways to do this:
  1. Manual configuration
    Lon on to www.celcomcom.my
OR

Call our Careline 1300 111 000 for personalised service.

  1. Over-the-Air(OTA) Configuration via SMS
    • Go to Write Message
    • Type gprspre (for prepaid) send to 95000
    • Type gprspost (for postpaid) send to 95000
    • You will receive the settings
    • Save/Install all settings
    • You will be charge SMS sent 15 sen and SMS received 40 sen
OR
  1. Our easy GPRS will automatically detect your GPRS Phone and prompt you to set-up GPRS. Please save all messages received.
Where will GPRS services be available?
GPRS Coverage Info, click here to find out more
How will I know when i'm in a GPRS coverage area?
Different models of GPRS phones display this information differently. It would be best if you consulted your phone manual.
Can I call emergency on my GPRS phone without a SIM card?
Yes
Will I be charged for both incoming and outgoing data?
Yes
How will I be charged if i use WAP?
If you use GSM WAP, you will be charged according to the existing WAP tariff (based on how long you spend online, with peak and off-peak rates).

If you use GPRS WAP, you will be charged the GPRS tariff (based on volume of information transferred, without peak and off-peak rates).

If I take longer to download information, will it increase the cost?
No. You are charged based on the volume of information you download or send, so there will be no difference if you take longer to make the download.
Why is the rate column in my GPRS bill left blank?
This is because there are no Peak and Off-Peak rates for GPRS.
Will GSM and GPRS WAP charges be in the same part of the bill?
No.
What applications will be available to me through GPRS?
The following are the services available so far. We will be adding more over time.
  • MMS (Multimedia Messaging Services)
  • Internet Access
  • WAP
Do all GPRS phones have WAP features
Yes.
What happens if I have an incoming call while downloading
You will have a choice of wether or not to answer the call:
  • If you answer the call, the download will be paused and will resume automatically after you have ended the call.
  • If you choose not to answer, the caller will be directed to your voice mail.
What happens if I disconnected in the middle of a download?
We advise you to restart the download session.
What can I do with e-mail over GPRS?
Depending on the features on your phone, you will be able to receive, send or forward e-mails using your cell phone. You can access all e-mails: celcom.net, Yahoo!, Hotmail and others.
What about e-mail attachments?
It depends on the features on your phone. You may be able to send e-mails with attachments. You may also view attachments on e-mails you have received either on your phone or your PC.
Can I use GPRS when I am roaming overseas?
Yes. (Click here for more details)
Can foreigners roaming in Malaysia use GPRS services?
Yes. (Click here for more details)
If I have any queries, who should I call?
There are many ways you can get help from Celcom.
Available 24-7
Call our Customer Careline at 1300 111 000.
(Or dial 1111 form your Celcom mobile phone)
Email: careline@celcom.com.my Fax: 03-3630 8889