These Terms & Conditions form the Agreement between you, the customer, and us, Celcom Mobile Sdn Bhd, (formerly known as TM Cellular Sdn Bhd) referred to as "Celcom". This Agreement shall come into effect on 15 October 2005.
1. Confirmation
You confirm that the information you provide us about yourself is true and accurate and permit us to verify
this with any third party.
2.Your Mobile Equipment
You must obtain your own mobile terminal equipment which is compatible with our
communications system in order to use our Services. In order to use new services provided
by us in the future, you may need to upgrade your mobile terminal equipment at your own expense.
Your mobile terminal equipment (ie your mobile phone, or other device which comprises a transmitter
and receiver for radiocommunications services) must be type-approved by a certifying agency
registered with the Malaysian Communications and Multimedia Commission.
3. Services
We will provide you with mobile communications services using the Celcom System,
which currently comprises either a "Global System for Mobile Communications" (GSM),
operating in the 900 and 1800 MHz frequency band or if applied by
you, a mobile or fixed satellite communications system, or third generation telecommunications technology. However, there may be upgrades made to the Celcom System in future to take advantage of the advances in technology. In order to use new services provided by us in the future, you may need to upgrade your mobile terminal equipment at your own expense.
Value Added Services(VAS)
We will provide the VAS applied for by you. Your ability to access and use information via our
VAS depends on the features and functionality of your mobile terminal equipment, and the nature
and quality of the information being accessed. We do not represent, warrant or guarantee the extent
to which your mobile terminal equipment will be able to access information via our VAS or other
Services provided by us. We reserve the right to withdraw our VAS at any time without notice and
shall not be liable to you for any losses or damages for such withdrawal.
International Roaming
International roaming services outside Malaysia are available in certain countries.
We reserve the sole discretion to decide whether you are eligible for international roaming services.
You will need to apply for the roaming service separately and we may require an additional
deposit to be paid and relevant documents to be provided for the purpose of registration.
For convenience, all communications services and any other services or products which we provide to you, including any VAS, are referred to collectively as the "Services".
4. SIM Card
We will provide you with one (1) Subscriber Identification Module Card, or if applicable,
a Universal Subscriber Identification Module Card, referred to as a "SIM Card" in these
terms and conditions. The SIM Card shall remain our property at all times and the ownership
of the SIM Card does not at any time pass to you. We grant you the right to use the SIM Card
for purposes of the Service. The SIM Card must be returned to us on demand. Risk passes
immediately to you when you receive the SIM Card. You must not change or transfer the ownership
of the SIM Card without our prior written approval. We will replace a defective SIM Card at
no cost if the defect is proven to our satisfaction to have been caused by the manufacturer or
supplier and provided that you return the defective SIM Card to us within 14 days from the date
the Services are activated. You must take all precautions to prevent the loss, theft or misuse of the SIM Card.
5. Telephone Numbers
When we allocate any telephone numbers to you, you will not have any rights to these
numbers except for the sole purpose of using the Services in accordance with this Agreement.
You cannot sell or agree to transfer these telephone numbers to anyone else. You must not apply
for registration of these telephone numbers as trademarks, whether on their own or together with
any word or mark. We may withdraw or change any telephone number allocated to you, for commercial,
operational or technical reasons or compliance with any requirement of the regulatory authority and
we will endeavour to give you reasonable notice in this event.
6. Your Responsibilities
You are responsible for the use of the Services under your account(s) and for any information,
text, sound, music, software, photographs, videos, graphics, data, messages or other materials
(collectively "Content"), disseminated through your account(s). You must:
(a) Provide accurate and complete information to us and inform us immediately of any changes in any
particulars or information given to us in your application for the Services including, but not limited to,
any changes in address and/or contact particulars
(b) Make all payments for the Services regardless whether you receive the bill or where there is
delay in your receipt of bill and continue to be responsible for and pay all charges relating to the period
of any suspension, interruption or loss of the Services whether or not due to your request or resulting
from your default and any disconnection and/or re-connection charges
(c) Comply with all applicable laws, rules and regulations and any requirements or restrictions which we or
other service providers may impose on the use of the Services or any telecommunications system and equipment
(d) Comply with all instructions, notices or directions issued by us
(e) Take all reasonable steps to prevent fraudulent, improper or illegal use of the Services.
You must not use or allow any part of the Services to be used:
(a) To transmit or provide any Content which may be defamatory, offensive, indecent, objectionable or illegal,
or which may cause annoyance, harassment, irritation, inconvenience or anxiety to anyone
(b) To transmit or post any Content which may give rise to civil liability or otherwise violate any applicable laws,
rules or regulations
(c) To transmit any Content that contains any harmful, damaging or destructive programs
(d) To make or attempt any unauthorised access to any part or component of the Services, our
communications network or any third party systems or networks to which you can connect through
the Services directly or otherwise
(e) To disrupt the various networks that are connected to the Services or violate the regulations,
policies or procedures of such networks
(f) In any manner which may constitute a violation or infringement of the rights of any party
including, but not limited to, their intellectual property or confidentiality rights
(g) To be resold or otherwise provided to third parties without our prior written consent, whether for profit or not.
7. Deposit
When you submit your application, we may require you to make such payment
(which may include, without limitation, a refundable deposit) as may be required by us
for the registration of the desired Services.
The deposit could be used to offset any amounts due from you to us, including but not limited to,
any outstanding charges under any of your accounts. Subject to the above, the deposit will be
returned to you without interest within 4 months from the termination of this Agreement,
provided that you have settled all outstanding charges due from you to us (if any) under any
account or claims brought by us if you have breached this Agreement, or if your application is unsuccessful.
8. Billing & Payment Due Date
You will be responsible to pay for all Services used from your mobile terminal equipment and that
of your supplementary lines (if any) as long as the account is in your name, even if your mobile terminal
equipment is not in your possession and irrespective of whether or not the account has exceeded its credit limit.
We will charge you for connection to the Celcom System and for the Services in accordance with our prevailing pricing plan or applicable promotional packages chosen by you in the service application (if any) and at the expiry of that plan, in accordance with our then prevailing pricing plan. At regular intervals, we will send the bill for the Services to your billing address or such other mode of billing as Celcom may introduce in the future. You must inform us in advance and in writing of any change in your billing address.
You must pay us on or before the date specified in the bill ("Due Date") without need of any further notice. You can make payments at any of our Celcom service centres, call centers, branches or agencies or through collection agents duly authorised by us. We can also, at our option, render interim or advance billing.
Unless otherwise stated in the bill or elsewhere, all charges are payable in Ringgit Malaysia. In the absence of fraud or manifest error, we may rely on each bill as conclusive evidence against you of the accuracy, completeness and truth of all matters stated in it unless you dispute the bill in the manner stated below.
You are responsible for paying all charges without any counterclaim, deduction, set off or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
We shall have the right to suspend, or disconnect the Services if any bill shall remain unsettled after the Due Date, and we shall not be liable to you in any way for these actions. We may charge you a reconnection fee of RM10.00 or such other amount at our discretion.
Any disputes regarding billing must be communicated to us in writing within 14 days from the date of the bill. If we do not receive written notice within 14 days, you agree that the bill will be deemed to be accurate and that you will have to pay the
amount as billed. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you are still required to promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have 1 year to do so from the date of the bill. If the dispute is resolved in our favour, you will have to pay the disputed amount immediately plus interests on late payment, any legal costs and collection expenses incurred by us.
You are responsible for all taxes, including service tax, and stamp duty. If you are required under any law to deduct or withhold any sum as taxes imposed on any amount payable to us, the amount payable to us will be increased by such amount necessary to ensure that we will receive a net amount equal to the amount which we would have received in the absence of any such deduction or withholding.
If you have more than one account with us, we may transfer any credit balance under one account to another to settle any outstanding charges without any prior notification to you. You will be liable for legal costs incurred on a full indemnity basis should we claim against you for non-payment of any unpaid charges. We shall be entitled to vary at our discretion the amount of deposit, fees and any other charges for the Services or part thereof. We reserve the right to change the billing cycle, without the need to inform you.
9. Automatic Payment
We may, at our discretion, allow certain Services to be paid through your credit or debit card,
or via Tele-Payment (by your credit or charge card via telephone) or other means of payment
(Automatic Payment). You must make a separate application for payment via debit card.
Automatic Payment is only applicable for settlement of periodic bills. All other payments outside
of the periodic bill cycle (eg late payment interest) must be promptly settled by you in the ordinary
manner. If your application for Automatic Payment has been accepted by us, you also hereby authorise
us to debit or credit your card manually in the event that payment by the credit and debit cards
cannot be effected in the usual automated manner.
Where you have chosen this method of payment, you must inform us immediately if your credit or debit card is lost, stolen, expired or terminated or if you want to terminate this method of payment. If we are unable to make the deduction or settlement with your bank or card company, we will not be liable to you in any way and you must make payment for outstanding amounts in cash, cheque or bank draft immediately together with any administrative fees or interest for the failed transaction.
You authorise us to verify the information you provide with the card issuer or any third party as may be necessary; forward your call transactions, billings and other details to the card issuer, financial institution and other relevant parties for and in connection with the Automatic Payment. If for whatever reason, we do not receive payment following a completed Automatic
Payment transaction or the bank or financial institution claims back or claws back any payment made to us, we reserve the right without prior notice to you to reverse any payment entry in the your statement of account or reinstate the charge in your account with us.
10. Credit Limit & Late Payment
We may, but shall not be obliged to, apply a credit limit for all charges incurred under
your account and any of your supplementary lines, including those yet to be billed and
any amounts in dispute, and we reserve the right to revise that credit limit from time to
time at our sole discretion. We will endeavour to send you a notice or a message to your
mobile terminal equipment (for example, a voice message or an SMS which you are deemed
to have received when we send it) notifying you if your charges in your account exceed the credit limit;
and such notice is deemed to be received by you when we issue the notice or message to you.
We may suspend, or disconnect the Services unless you make full settlement of amounts due irrespective of whether they have exceeded the credit limit or you have not received the bill or delay of your receipt of bill.
If any fees or charges remain unpaid after the Due Date, we may charge interest (applicable before and after judgment) at the rate of 1.5% per month on the overdue amount and you shall be liable to pay such amount. We may also, at our sole
discretion, waive any late payment or interest charges.
11. Promotional Packages
If your subscription is made pursuant to a promotional package, you agree to
be subject to all additional terms and conditions applicable to that package, which
shall be read as supplementary to this Agreement. We expressly reserve the right to
withdraw any promotional package at any time without assigning reasons for such withdrawal
and shall not be liable for the losses and damages suffered by you.
Where the promotional package involves a third party, you must also comply with all requirements imposed by that third party and acknowledge that we may take any action requested by that third party to protect their interests.
12. Content
Content provided by us via our VAS is provided by us or third parties.
We do not filter or edit the Content. You acknowledge that we are under no
obligation to censor the Content or information provided, even if it is co-branded or
promoted by us. We do not warrant and in particular do not guarantee the sequence,
accuracy or timeliness of the Content, and we disclaim all liability in relation to Content provided.
By using our VAS, you acquire no rights or interests to the Content and you agree not to
distribute or forward the Content to anyone else.
13. Fraudulent Use or Lost Stolen Equipment
You must immediately notify our Customer Service and report to the police any loss,
fraud, suspected fraud, dishonest use or theft of your mobile terminal equipment or SIM Card.
You will be liable for all charges of the lost/stolen or fraudulent use of the Services until
we receive notification from you as stated above for disconnection of our Services.
Replacement of lost or stolen SIM Card is subject to additional payments. If you recover
your lost & stolen mobile phone & SIM Card, we are able to reconnect our Services
upon you paying all outstanding charges and a reconnection fee of RM10.00 or such other
amount at our discretion. You must register with us if you intend to obtain a second or further
SIM Card, and you must pay all relevant fees and charges.
14. Suspension & Termination
We have the discretion to terminate this Agreement or suspend or disconnect our Services without notice to
you including but not limited to any of the following events:-
(a) if any of the material information specified by you including, without limitation, as stated on the
application form is found to be false
(b) if you fail to pay a deposit when requested by us or fail to make payment of any amounts
due to us by the Due Date. If you have more than one account with us, we have a right to terminate
any or all of your accounts should any charges remain unpaid under any one of your accounts
(c) if you commit a breach of any of the terms and conditions.
(d) if you are likely to create imminent physical harm (including but not limited to interruption,
disruption or congestion) to our network
(e) if you use, allow the use, or intend to use our Services fraudulently or dishonestly; or tamper
or allow any other person to tamper with your mobile terminal equipment by unauthorised
means such as modification or alteration; or tamper or copy or allow any person to tamper
or copy the pre-programmed data of the SIM card
(f) if you become or threaten to become bankrupt or insolvent or make any compromise or
arrangement with or assignment for the benefit of your creditors or a receiver or administrator
is appointed over your assets or if you are a corporation, go into either voluntary or compulsory
liquidation or ceases to carry on business
(g) if you use the Services for any other purpose other than what we intended it to be used for
in accordance with these terms and conditions without first obtaining our prior written consent.
(h) upon a direction from a regulatory authority or government authority based on illegal, improper
activities or otherwise by you
(i) if in the opinion of any relevant regulatory authority or law enforcement body, it is not in the
public interest to continue providing the Service (s) to you for any reason whatsoever; or
(j) if compliance with applicable regulatory laws and instruments requires or results in the termination of the Services.
You may terminate our Services by going to any of our customer service centres to notify us of your intention to terminate this Agreement or, by faxing or writing to us and giving us 2 working days? prior notice. However, if you have agreed to subscribe to the Services for a pre-agreed duration and you opt to terminate the Services prior to the expiry of that period, you will have to pay for subscription for the whole of that period based on our then prevailing non-promotional rate.
Notwithstanding the above, we may terminate or withdraw any one or more of the Services without assigning any reason, by giving you 30 days prior written notice, and will not be liable to provide those Services after the expiry of that period.
15. Post Termination
Termination will be without prejudice to any then existing rights and/or claims that we
may have against you, and you will still have to fulfill your obligations including payment
of all outstanding charges, including but not limited to, administrative and legal charges,
prior to the date of termination.
16. Personal Information
By signing our application form, you have given us your consent to use your personal
information for lawful purposes, including but not limited to, providing assistance to law
enforcement or other government agencies, to our research companies, for joint promotional
activities, for managing bad debt and preventing fraud. You also authorize us to share
our customer database with our related and associated companies, corporate shareholders, third parties and/or relevant authorities for the provision of integrated or related services, Celcom marketing programs, and/or towards the detection and prevention of crime in the manner specified in our privacy policy posted on our official website at www.celcom.com.my as amended from time to time.
17. Indemnity from You
You shall indemnify us against all claims that anyone threatens or makes against us relating to
your use of our Services due to your breach, negligence or amission. You agree to bear
all legal cost ands and expenses incurred by us in recovering any moneys, charges, cost,
and expanses payable by you under this Agreement, and you also agree to indemnify us
against all costs, expenses, and charges or legal fees incurred by us in enforcing this
Agreement or in bringing any action or legal proceedings to recover all charges, cost,
and expenses payable by you.
18. Disclaimer
The Services are provided on an "as is" and "as available" basis and we disclaim
any express or implied representation or warranties of any kind in relation to the
Services including but not limited to availability, accessibility, timeliness and uninterrupted
use of the Services; or sequence, accuracy, completeness, timeliness or the security of
any Content or information transmitted using the Services or provided to you as part of the Services.
19. Limitation of Liability
We shall not be liable for any costs, loss or damage (whether direct or indirect), or for loss
of revenue, loss of profits or any consequential loss whatsoever as a result of your using the
Services or for whatever reason under this Agreement. Despite the above, our entire liability
in contract, tort (including negligence or breach of statutory duty) or otherwise to you
(except for death or personal injury caused by our negligence) shall be limited to the lower
of either RM500 or the total of your charges in the 3 months preceding the relevant event or series of events.
20. Matters Beyond Our Control
We will not be liable for any delay or failure in performance under this Agreement
resulting from matters beyond our control. These include acts of God, requirements
of any governmental or regulatory authority, war, national emergency, accident, fire,
lightning, equipment failure, computer or software malfunction, electrical power failure,
faults, interruption or disruption of our network or the networks of other service providers
or of your equipment or the equipment of any third party, riots, strikes, lock-outs, industrial
disputes (whether or not involving our employees) or epidemics of infectious diseases.
The Services may occasionally be affected by interference caused by objects beyond our control such as buildings, underpasses and weather conditions. When this happens, we will not be responsible for any inability to use or access the Services, interruption or disruption of the Services.
21. Transfer
You may only transfer your rights under this Agreement with our prior written consent.
You will have to enter into a transfer agreement and settle all outstanding charges.
We reserve the right to transfer all rights and obligations under this Agreement to any
related corporation or associated company of ours at any time, and you now consent to
such transfer. We will give you notice (which may include advertisement, statements, letters,
by posting on our website or such other forms as we deem appropriate) of such transfer.
22. Amendments
We may, in our absolute discretion and at any time, amend, add, vary or delete any
of our terms and conditions, and/or our rates and pricing plans and/or withdraw,
suspend or change any of our Services. We may give you notice (in the manner
described in clause 21) of such changes. In the event we decide to give you notice,
such notice shall state when the changes will take effect and if you continue to use the
Services after such date, you will be deemed to have accepted the changes.
23. Notices
In addition to other clauses specifying the manner in which we can give you notices,
notices or bills to you under this Agreement will be deemed given if sent to your
contact details in our records. If there is any change in these details, you must
inform us immediately in writing. You will be deemed to have received the notice if the notice is sent by registered post, on the second working day after posting; and if sent by ordinary post, on the fifth working day after the day of posting; or if hand delivered, upon delivery. All notices to us (other than those specified in clause 13) must be in writing and sent to Celcom Customer Service, P.O. Box 11979, 50764 Kuala Lumpur or careline@celcom.com.my or such other address notified to you in writing.
24. Miscellaneous
This Agreement constitutes the whole agreement between you and us and will
prevail over any . other terms including those you may issue. In the event of a
conflict or inconsistency between the application form, these terms and conditions
and any addendum (containing supplementary terms and conditions), such inconsistency
shall be resolved by giving precedence in the following decreasing order: addendum,
these terms and conditions and the application form.
No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement. If any provision of this Agreement is held to be invalid, illegal or unenforceable (whether in whole or in part), such provision shall be deemed modified to the extent, but only to the extent, of such invalidity, illegality or unenforceability and the remaining provisions of this Agreement shall not be affected. The laws of Malaysia will govern this Agreement. Any legal process or judgment may be given to you in the same way as notices under this Agreement. Any action or proceedings may be brought
and enforced in the courts of Malaysia or any other jurisdiction where you or any of your property may be found and you irrevocably submit to the jurisdiction of such courts in respect of any action or proceedings against or involving you relating to this Agreement.
This Agreement is subject to the Communications and Multimedia Act 1998 and any applicable subsidiary legislation, rules and regulations. It is also subject to any directives and orders of the relevant regulatory authority and to the terms and conditions of the licence(s) granted to us under the Act. No failure or delay by us to exercise or enforce any of our rights under this Agreement will operate as a waiver of such rights nor will such failure or delay in any way prejudice or affect our right at any time after that to act strictly in accordance with our rights under this Agreement. No single waiver shall constitute a continuing waiver.