Mobile Broadband enables users to utilise high-speed Internet connectivity while on the go. This would mean customers can access the broadband connectivity without being stationed in a particular area wirelessly.

Celcom Broadband is a mobile broadband service that runs on Celcom’s 3G and HSDPA network.

3G or third generation is the generic term used for the next generation of mobile communications systems. This technology enhances mobile services available today and offer multimedia rich content, high speed Internet access and the ability to view live video footage (Video Calls) while offering transmission speeds of up to 384kbps thus enhancing the Internet browsing experience.

HSDPA- (High-Speed Downlink Packet Access) is a new mobile telephone protocol sometimes referred to as a 3.5G or 3½G technology. HSDPA is an evolution of the 3G standards, and increases the data download speeds for mobile devices with capability to offer data transmission speeds of up to 7.2Mbps (in Celcom we offer speeds of up to 3.6Mbps).

*NO more worries on your Internet pay per use bills being extremely high as Celcom will NOT be charging for usage more than RM250 per month. So the maximum you would pay per month on the Pay Per Use Broadband Package will be RM250. If you are an individual that only accesses the Internet occasionally for simple Internet use (NOT heavy data downloads) then this Broadband Plan is right choice for you. If you are already a Celcom 3G Postpaid or Celcom 3G Xpax Prepaid Line than this plan comes as a default service.

If you are an individual that has a need to access the Internet service a few times in the month (less than 9 times) but require heavy internet usage (Heavy Data download/ surfing) then this Broadband Plan is the right choice for you.

If you are already a Celcom 3G Postpaid or Celcom 3G Xpax prepaid Line than to enjoy this plan all you need to do are 4 simple steps:.

Step 1   - Dial *118#
Step 2   - A Menu will appear.  Select Celcom Broadband
Step 3   - An updated Menu will appear. Type 1 to Subscribe to Daily Unlimited Broadband or Type 2 to Subscribe to Weekly Unlimited Broadband
Step 4 - An updated Menu will appear. Type 1 to confirm subscription

From the time you confirm your subscription, you will enjoy 24hours continuous unlimited broadband access at a flat rate of RM6 or 7 days continuous unlimited broadband access at a flat rate of RM20 depending on the option you have chosen.

These plans are for individuals who require broadband internet connectivity on almost a daily basis.  

Broadband basic package are for individuals who require broadband internet connectivity on almost a daily basis but do not need very fast connections for simple internet surfing

Broadband advance package are for individuals who require broadband internet connectivity on almost a daily basis and need very fast connections for heavy downloads/ internet surfing.

If you are already a Celcom 3G Postpaid customer you have the option of either attaching it to your current Celcom 3G Postpaid Line or Obtaining a Separate Stand Alone Account and SIM for a Internet Only Package.

All plans above cater for true mobility, high quality and fastest speeds.
** 7 Day  Money Back Guarantee only applies to Monthly Data Only Packages authorized by Celcom. This guarantee excludes all voice plans and Blackberry packages.

	Flexibility Complete suite of packages to cater for everyone’s needs from a occasional user who don’t need extremely fast connectivity to a heavy download user who needs fast speeds with mobility
	Affordability (Value For Money) Basic non commitment package at RM6/day Unlimited usage
	Mobility Truly mobile broadband offering (EVERYWHERE) unlike hotspot/ hotzone offerings which can only be used at certain designated locations
	Ease Of Use Truly Plug & Play with instant connectivity (no configuration, no installation CD & no login required).
	Widest Coverage With the Widest broadband coverage unlike current providers
	Fast Connection Enjoy speeds of up to 3.6Mbps. (depending on subscribed plan, coverage and devise used)
	Satisfaction Guaranteed Money back within 7 days
	First Malaysia’s First Prepaid Broadband service offered only by Celcom Broadband

Customers to walk-in to any one of our branches, Blue Cube outlets or dealers located strategically nationwide.

No, the voice package is optional. Following are the options you can consider:

Attaching the Broadband Service on to your existing Voice Line (Minutes Plan / Normal Postpaid)

Obtaining a new Voice (Minutes Plan / Normal Postpaid) line and attaching the Broadband Service to this plan.

Obtaining a Stand Alone Broadband Service – Pure Internet package

Obtaining a Celcom Broadband Prepaid Pack that requires 0 monthly commitments, no registration requirements and instant connectivity

No, this is a pure Internet service as such you would not be able to make calls, video calls or send and receive SMS.

For Broadband standalone services or new registration, you are required to fill in the application form and provide us with a copy of your identification card.

For existing voice plan users that would like to attach their broadband service to their existing lines, they are required to fill in the service change request form.

As for the Celcom Broadband Prepaid Pack no registration is required. You will be instantly activated.

Celcom does not charge any installation or registration fee; however you are required to pay an advance payment upon your registration. Following are the payment schedules:

As for the hardware bundle programs, please refer to the individual program mechanics for the advance payment requirements.

Upon subscription, a customer has a 7 day cooling off period. During this period, should the customer be dissatisfied with the service for the following reasons:

Poor Service Quality

Poor / No Coverage

Then the customer can request for termination. However this request must reach any of Celcom’s branches within the 1st 7 days upon the subscription for non bundle packages (Broadband Basic and Broadband Advance).

For the bundled packages highlighted below customers are required to terminate their services within 7 days at the dealer that they had originally purchased the package from:

Celcom Broadband Basic + Modem

Celcom Broadband Advance + Modem

Celcom Broadband Advance + Wireless Gateway

The Money Back guarantee is a system controlled service and all payments will be paid via Celcom finance division. Celcom will issue a cheque to the registered user one month from the termination date. However should the user have International roaming attached to their plan, then this will follow the existing roaming refund policy.

Customers must ensure that their termination request is made at a branch or dealers outlet (depending on package) within 7 days of service subscription.

Customers who have made an upfront payment for the package, namely the broadband stand alone subscribers can obtain the full refund on the payment offsetting any non Internet related usage (content downloading, MMS, Data Roaming and others)

Customers who had not made an upfront payment for the broadband service, namely customers attaching the service to an existing voice line will not be charged for any broadband usage during the first 7 days.

Any advance payment will be offset against any content download, mms or roaming charges.

While you can connect to the local service provider to obtained broadband services (subject to availability in that particular country) the charges will in accordance to the roaming charges as predetermined by that provider.

In other words, you will still get charged Roaming Pay Per Use rates on top of your Monthly unlimited rates.

As for the Daily Unlimited service, this is not applicable while roaming.

Depending on the package that you have choosen, for non-bundled packages upon successful registration, Celcom will issue you a USIM card that will enable your Internet connectivity. As for the bundled packages, you will then receive a USIM along with the modem or wireless gateway depending again on your subscription.

A USIM (Universal Subscriber Identification Module) card is a Mobile SIM card with 3G capabilities. This card will serve you with the Celcom Broadband service.

You will require to walk-in to any of our Celcom Branches to replace this card. Please ensure that you do this as soon as possible as any usage charges* incurred during this period will be honored by the owner.

*Content Download & Roaming Charges

You will be charged RM5.00 for the SIM card replacement.

You can access the Internet by using one of the following devices:

Phone

Phone as a Modem

PCMCIA or PCI Express Datacard

USB Modem

Wireless Gateway

Surf on your mobile
Connect directly to the Internet from your 3G, HSDPA or GPRS enabled mobile phone.

Use your mobile as a modem
Configure your 3G, HSDPA or GPRS enabled mobile phone as a modem for your laptop or notebook.

Using a Data card
Connect a PCMCIA or PCI data card to your laptop, notebook or PC as a modem

Plug and Play USB Modem
Celcom provides USB modems that can connect to your laptop or notebook without having to install any drivers.

Full network connectivity on-the-go
Celcom Wireless Gateway allows you to share your Celcom Broadband connectivity with multiple users while at the same time connecting the device to a normal LAN Line phone to enjoy voice connectivity anytime, anywhere.

No, foreigners are exempted from the required foreigners deposit therefore they like any other Malaysian will only be required to pay the advance payments for the packages subscribed (where applicable)

This promo is a bundle package that offers the Celcom broadband service with a USB modem which will be given for free.

Customer will also have the option to purchase the USB modem at RM 499 if they register for either one of our base services:

Broadband Basic

Broadband Advance

This package is available to Malaysian’s and foreigners over the age of 18 years. Customers must be free of any blacklisting in either Celcom or any other operator. 

You would need to bring along the original I/C or Passport, fill in the application form to subscribe.

Yes, you are required to pay an upfront payment of; 3 months for the Broadband Basic + Modem or 2 months for the Broadband Advance + Modem package.

This advance payment amount will be reflected in your bill as advance payment and will knock off any balance for the first few months.

No, there is no contract period for this package.

An early termination fee of RM350 will be charged to customers should they terminate their service within 18months of the service activation.

For this promotional package, you are not allowed to request for “Temporary Disconnection” of service.

The modem that will be supplied together with these promo packages is the Huawei E220 USB modem (the modem will either display a Celcom Broadband or the Vodafone logo)

Yes, the modem comes with a 12 month warranty period.

You can claim warranty for the faulty modem from the Celcom Authorized Dealers where the modem was initially purchased from. Should the modem be deemed faulty, there will be on a one to one swapping of the modem within the warranty period.

Customers can terminate the package at any of the Celcom Branches nationwide.

For cases of early termination, customers have to return the modem during termination. The modem must be in good working condition without any physical damage to the modem.

Yes, while you can connect to the overseas service provider to obtain broadband services (subject to availability in that particular country) the charges will in accordance to the roaming charges as predetermined by that provider.

In other words, you will still get charged Roaming Pay Per Use rates on top of your Monthly unlimited rates.

This promotional package can be subscribed from all the Authorized Celcom Dealers nationwide.

No, the 7 days money back guarantee is not applicable.

Yes, after completing the 18 months contract period, customers can choose to subscribe to any other Celcom Broadband package.

As part of Celcom’s ongoing commitment to provide reliable and high-quality broadband services to all our customers, Celcom Broadband has implemented a Fair Use policy on our Internet services. This enables us ensure continuous delivery of the best possible service at all times to all our Internet subscribers.

The Fair Usage Policy clearly defines the acceptable level of conduct between Celcom Broadband and its subscribers. This includes determining usage thresholds beyond which subscribers are classified as overusing the network.

The policy is enforced by means of network management tools and servers and will only affect a small group of subscribers that continuously utilize high volumes of bandwidth without giving any regards to the rest of the users.

Fair Usage Policy is needed because a small number of Celcom Broadband users excessively use the Celcom Broadband available bandwidth depriving a majority of Celcom Broadband subscribers of their deserved bandwidth and quality of service. The actions and Internet activities by a handful of extreme users degrade the quality of service for the majority of subscribers by affecting their speed or even the ability to get connected.

Therefore, Celcom has taken the proactive measure of implementing The Fair Usage Policy that overcomes this problem by ensuring fair allocation of bandwidth among all Celcom Broadband subscribers. This will ensure equal and good service quality for all subscribers.

Please click here for the detailed policy as defined by Celcom’s legal council.

By signing the application form and/or the addendum all Celcom Broadband Customers have automatically agreed to the Terms and Conditions as posted on the Celcom Website.

The Fair Usage Policy has been defined and referred to in the Terms & Conditions. For further and detailed information on this please refer to the T&Cs as available on www.celcom.com.my/broadband.

To manage your bandwidth means Celcom reserves the right to control or reduce your allocated speed. This action is more commonly referred to as “throttle” of speed. Utilizing a specific set of monitoring tools, should Celcom detect that you have breached your allocated data volume, Celcom will reserve the right to throttle your speed based on your package allocation.

Each subscriber is allocated data volume according to the package subscribed. The allocated data volume is as below:

Package Name	Package Speed	Allocated Data Volume	Duration for Allocated Data Volume	Throttle Speed if Volume Exceeded
Broadband Basic	Up to 384kbps	5GB	1 month	64kbps
Broadband Advance	Up to 3.6Mbps	5GB	1 month	128kbps
Daily Unlimited	Up to 384kbps	1GB	24 hours	64kbps
Pay Per Use	Up to 3.6Mbps	25GB	1 month	128kbps

Data volume allocated for other packages like Modem Bundle and Notebook Bundle will follow the allocation of the core package, i.e. Broadband Basic or Broadband Advance.

Data volume means the total amount of data downloaded and uploaded while using the Internet. Each activity performed on the Internet, for example, e-mailing, general web browsing, files transferring, chatting, peer-to-peer downloading or online gaming will accumulate your data volume. Celcom proactively monitors the data volume of each subscriber and will manage the bandwidth of the relevant subscribers when the usage exceeds the allocated data volume.

1GB is 1024 MB (Mega Bytes)
To be exact, 1GB (Giga Byte) is 1024 bytes x 1024 bytes x 1024 bytes = 1,073,741,824 Bytes. Thus 5GB is 5 times of that volume.

Roughly 5 gigabyte is about 1200 songs in MP3 format, or 5 two-hour movies, or 10,000 content rich websites like www.yahoo.com. As such, data volume of 500MB per month is more than ample for common broadband users.

Celcom has procured and implemented state of the art monitoring tools that monitors individual data usage. Once an individual’s usage has reached its allocated limit, Celcom will send an alert to the customer and proceed with the bandwidth management exercise. This is an automatic and relatively accurate process.

Celcom will send out SMS and email notifications once the allocated data volume has been breached. However, for whatever unforeseen reasons, should the customer fail to receive the notification, Celcom will still continue with the management of speed for that particular customer.

Based on the information supplied by you during your registration, Celcom will send out the SMS notification to the alternative mobile number provided.

Should you feel that this information requires updating, please immediately contact Celcom’s Customer Care Centre at 1-300-111-000 and proceed to update your personal particulars.

Subscribers can contact Celcom’s Customer Care Centre at 1-300-111-000 to check their bandwidth utilization. Alternatively, in general most broadband modem software (client) show the amount of data usage. However, the accuracy of this software (client) might not be the same as Celcom’s network monitoring tool.

Once Celcom’s monitoring system has detected your breach of the allocated volume, Celcom will send out the SMS and immediately proceed to reduce or throttle your speed. Celcom does not block Internet access for the users who exceed their allocated data volume, but merely reduce their allocated speed.

For example based on your current package, if you are on Broadband Advance (up to 3.6Mbps), your maximum speed will be reduced to 128 kbps and if you are on Broadband Basic (up to 384kbps) your maximum speed will be reduced to 64kbps.

Your speed will be maintained at the reduced speed allocation until the end of your individual billing cycle. On the billing cycle date of each month, your bandwidth usage counter will be reset and your speed will be reset back to your original subscribed speed.

Firstly, please disconnect and connect from the Celcom Broadband service. This act of disconnection and reconnection will basically allow new network settings to take place. If the problem persists, please call Celcom’s Customer Care Centre at 1-300-111-000 to highlight your concern.

All monthly bill calculations will be based on this bill cycle date. In Celcom there are several bill cycles that customers are tagged on. You can check your bill cycle date in your bill, referred to as “Bill Date” or alternatively contact the Celcom Customer Care Centre at 1-300 -111-000.

You should plan and use the Internet applications wisely. Avoid overusing applications that require high Internet bandwidth. Both upload and download traffic accounts towards your personal usage. Normally the main contributor for high data usage is downloading files through peer-to-peer (P2P) file-sharing applications like BitTorrent, Kazaa, eMule and Winny. Download only required files and avoid unnecessary l downloading.

To reduce your upload usage you can:

	fully exit P2P applications when you've finished using them. Don't leave these applications running in the background or in the system tray, allowing other users to download from you without you even realizing it
	set a low limit for your maximum upload speed in your P2P program
	uninstall P2P programs from your computer completely using Add/Remove programs if you do not need it anymore.

Another important contributor for high data volume is virus, spamming or spyware running at the background of your computer without you realizing it. Ensure that you have installed the latest and have the updated version of anti-virus, anti-spamming and anti-spyware software to avoid these unauthorized software applications using up your allocated data volume.

It is highly recommended that you monitor your own Internet usage in order to prevent unauthorized applications in your computer from exhausting your data volume allocation.

For now, there is no means for customers to request for un-throttling. All throttling will be enforced from the moment of breach of the allocated volume until your next bill cycle date. Un-throttling will only be done on the next bill cycle date. However, we will provide customers with the option of purchasing more data volumes to prevent throttling in the near future.

The following applications generally utilises high volumes of bandwidth:

	peer to peer (p2p) file-sharing software (eg BitTorrent, eMule, p2p TV)
	peer to peer TV, such as Joost, Sky Anytime, BBC iPlayer, or 4oD
	Video on demand and video streaming services, for example Youtube videos
	Virus, spamming and spywares.