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| Q1. |
What is GPRS? |
| A1. |
GPRS stands for General Packet Radio Services. It is a more advanced, faster and more affordable way to get Internet content on your mobile phone.
The previous generation of mobile phone Internet technology is WAP (Wireless Application Protocol) that works very much the same as a normal dial-up connection. Celcom customers have to dial up to connect to the Internet, the connection speed is slow at about 9.6kbps and payment is based on how much time users spend online. |
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| Q2. |
Can GPRS be used on both GSM and PCN networks? |
| A2. |
Yes. |
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| Q3. |
Can I send SMS messages via the GPRS network? |
| A3. |
Currently, Celcom does not support this feature. |
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| Q4. |
How do I activate GPRS services? |
| A4. |
For postpaid customers:
| 1. |
Make a request at a Celcom Branch |
| 2. |
Contact our Customer Careline via |
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Phone: 1 300 111 000 or 1111 (accessible with Celcom powered phone) |
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E-mail: careline@celcom.com.my |
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Fax: 03-3630 8889 |
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| Q5. |
What are GPRS rates like? |
| A5. |
Postpaid Plan (applicable for both 3G and GPRS)
Pay Per Use
Suitable for Occasional Celcom customers
Monthly Plan Price : Pay Per Use
Data Usage Rate : 10 sen / 10kb
D99
Suitable for high usage, high end advanced data users, usage with Minutes plan
Monthly Plan Price: RM99
| Data Usage Rate: |
Unlimited Internet browsing and email.
No charge for entry to any website.
Download charges website-dependant. |
D120
Suitable for high usage, high end advanced data users, standalone data users
Monthly Plan Price: RM120
| Data Usage Rate: |
Unlimited Internet browsing and email.
No charge for entry to any website.
Download charges website-dependant.
Data Plan only. Excludes voice. |
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| Q6. |
How do I terminate my GPRS subscription? |
| A6. |
You can do this by visiting a Celcom branch and making a request. |
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| Q7. |
Where can I get GPRS configurations for my phone? |
| A7. |
| 1. |
Manual configuration |
| 2. |
Personalized assistance from our careline at 1300 111 000 |
| 3. |
Over-The-Air Configuration via SMS |
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Prepaid and Postpaid subscribers just need to send SET to 20999 |
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You will receive the settings |
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Save/Install all settings |
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All SMS and settings received are free of charge |
| 4. |
GPRS will automatically detect your GPRS phone and prompt you to set-up GRPS. Please save all messages received. |
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| Q8. |
How will I know when I’m in a GPRS coverage area? |
| A8. |
Different models of GPRS phones display this information differently. Consult your phone manual for details. |
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| Q9. |
Can I call emergency on my GPRS phone without a SIM card? |
| A9. |
Yes. |
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| Q10. |
Will I be charged for both incoming and outgoing data? |
| A10. |
Yes. |
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| Q11. |
How will I be charged if I use WAP? |
| A11. |
If you use GSM WAP, you will be charged according to the existing WAP rates (based on how long you spend online, with peak and off-peak rates)
With GPRS WAP, you will be charged the GPRS rates (based on volume of information transferred, without peak and off-peak rates) |
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| Q12. |
Why is the rate column in my GPRS bill left blank? |
| A12. |
This is because there are no Peak and Off-Peak rates for GPRS. |
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| Q13. |
What applications will be available to me through GPRS? |
| A13. |
The following are the services available so far. |
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MMS |
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Internet Access |
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WAP |
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| Q14. |
Do all GPRS phones have WAP features? |
| A14. |
Yes. |
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| Q15. |
What happens if there is an incoming call in the middle of a download? |
| A15. |
You will have a choice of whether or not to retrieve the call. |
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If you answer the call, the download will be paused and resume automatically after you have ended the call. |
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If you choose not to answer, the caller will be directed to your voice mail. |
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| Q16. |
What happens if I am disconnected in the middle of a download? |
| A16. |
We advise you to restart the download session. |
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| Q17. |
What can I do with e-mail over GPRS? |
| A17. |
Depending on the features on your phone, you will be able to receive, send or forward e-mails using your cell phone. You can access all e-mails: celcom.net, Yahoo!, Hotmail and others. |
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| Q18. |
What about e-mail attachments? |
| A18. |
It depends on the features of your phone. You may be able to send e-mails with attachments. You may also view attachments in e-mails you have received either on your phone or your pc. |
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