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| Q1. |
Who would benefit most from this service? |
| A1. |
This service is only offered to Celcom Postpaid customers. |
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| Q2. |
How can I roam in Japan? |
| A2. |
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Celcom postpaid customers need to rent a mobile phone to roam on the J-Phone/Vodafone 3G network. |
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An existing GSM Sim Card and Celcom number can also be used with the 3G mobile phone.
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| Q3. |
What are the rental procedures for the 3G mobile phone? |
| A3. |
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Customers will need to book the phone at least 3 days in advance before arriving in Japan. |
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Customers will need to fill up a rental form through the J-Phone rental website. |
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Enquiry on phone bookings shall be made to the following contact details:
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Tel: +81 3 5114 8420 |
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Fax: +81 3 5114 8421 |
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Email: Inquiries@vodafone-rental.jp
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However, conditions of Use of Equipment (Agreement) apply
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| Q4. |
What mobile phone is provided for rental? |
| A4. |
Model: Nokia 6650
Weight: 141g
Dimensions: 52 x 133 x 25mm
Talk time: 190 min
Standby time: 14 days
Charge time: 120 min
* A phone manual will be provided upon phone collection |
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| Q5. |
What are the phone rental charges? |
| A5. |
Rental Charge Daily: 1200 yen
Insurance Daily: 400 yen
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Minimum rental fee s for 3 days even if returned earlier |
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5% tax is application to all charges |
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| Q6. |
Where can customers rent the phone? |
| A6. |
Level 7 ASO Building,
4-8-20 Akasaka,
Minato-ku, Tokyo 107-0052 Japan
Tel: +81 3 5780 2030
Fax: +81 3 5786 2043
Narita International Airport Terminal 1
Open: 7:00am till 9:00pm
Narita International Airport Terminal 2
Open: 7:00am till 9:00pm
Kansai International Airport
4th Floor, departure lobby
Open: 9:00am till 8:00pm |
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| Q7. |
What are the payment methods? |
| A7. |
Phone rental rates will be charged to the customer’s credit card.
Credit cards accepted:
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American Express |
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Diners Club |
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JCB |
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Mastercard |
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Visa Card |
Customer will find the charges reflected in their next bill. |
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| Q8. |
What are the Important Numbers while roaming with J Phone? |
| A8. |
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Fire Department: 119 |
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Police Department: 110 |
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Ambulance: 119 |
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Marine Guard: 118 |
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Directory Service (National): 104 |
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| Q9. |
How can J Phone customer care be contacted? |
| A9. |
Trouble Support Desk:
J-Phone Co. Ltd,
Telecommunication Building,
2-6-5 Yoyogi, Shibuya-ku Tokyo, japan
Tel: + 81 3 5351 3491 (03 5351 3491 Calling from Japan, either fron J-Phone 2G, 3G or PSTN)
Fax: +81 3 5351 4487
Service hours: 24 hours, 365 days |
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