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FAQ : In-Flight Q1. What is in-flight and on-sea mobile services? Q2. Can I use my mobile phone on all flights and ships? Q3. Can I use my mobile on all Malaysia Airlines flights? Q4. What are the mobile phone services available? Q5. Is there any special short code I need to use before I can make calls, SMS or access to GPRS? Q6. What are the airlines that participate under this In-Flight and On-Sea promo? Q7. Do I need to change my operator when I’m In Flight or On-Sea? Q8. During the take off, do I need to switch off my phone as usual? Q9. If I were to browse to internet using my phone, can I get 3G coverage? Q10. I am a Celcom postpaid customer. Do I have to subscribe to use the service? Q11. How much do I have to pay for the service?   Answer   Q1. What is in-flight and on-sea mobile services? A1. The services enable all Celcom POSTPAID subscribers  to use their mobile phones even in a flight or cruise ships. Back to top Q2. Can I use my mobile phone on all flights and ships? A2. No. You may use your mobile phone only on selected participating flights and cruise ships. For further details please refer to respective In-flight or On-Sea operators’ website. When you are aboard flight or ship,kindly refer to cabin crew to find out if the service is available on board.       Operator URL In-Flight: Aeromobile OnAir www.aeromobile.net www.onair.aero On-Sea Navitas Manx Telecom Maritime Communication Partner www.navitastelecom.com www.manxtelecom.com www.mcp.com     Back to top Q3. Can I use my mobile on all Malaysia Airlines flights? A3. No. For the time being, you can only use your mobile on selected Malaysia Airlines flight. Back to top Q4. What are the mobile phone services available? A4. You'll be able to make and receive calls, send SMS and access GPRS (email, browse internet etc) using your own mobile phone. Back to top Q5. Is there any special short code I need to use before I can make calls, SMS or access to GPRS? A5. No.  Just use your mobile as per normal when you travelling abroad. Back to top Q6. What are the airlines that participate under this In-Flight and On-Sea promo? A6. In-Flight   Airlines Airlines Ryanair – Ireland Emirates Wataniya Airways – Kuwait Qantas bmi – UK Turkish Airlines TAP Airlines - Portugal V Australia Royal Jordanian Airways – Jordan Saudi Arabian Airlines British Airways Malaysia Airlines Air Asia Kingfisher – India Air Asia X subsidiary Oman Air AirBlue of Pakistan Shenzen Airlines – China Jazeera Airways - Middle East TAM – Brazil   Source : www.onair.aero & www.aeromobile.net       On-Sea   Cruise Line Cruise Line Anek Lines Acciona Transmediterranea Bleu de France Color Line Borja DFDS A/S Louis Cruise Lines Fjordline Moby Lines Fred Olsen Cruise Line Nordlandia Hurtigruten Group Star Cruises Imperial Majesty Scandilines Irish Ferries Tallink Mano Maritime Thomson Cruises Norfolkline SilverSea P&O Cruises Oceania Cruises Phoenix Reisen Superfast Polferries Symril Line Princess Cruises   Stenaline   Please refer to attachment of On-Sea coverage for details. Back to top Q7. Do I need to change my operator when I’m In Flight or On-Sea? A7. No, you don’t need to change operator. Back to top Q8. During the take off, do I need to switch off my phone as usual? A8. Yes, please refer to cabin crew on advise on when you may begin using your mobile phone. Back to top Q9. If I were to browse to internet using my phone, can I get 3G coverage? A9. Only GPRS coverage is currently being provided by our Roaming Partners. Back to top Q10. I am a Celcom postpaid customer. Do I have to subscribe to use the service? A10. No special subscription is needed.  Please contact Celcom Careline to ensure that you have activated international roaming services beforehand. Q11. How much do I have to pay for the service? A11. Normal roaming charges apply as below:       In –Flight Call Rates   Operators Make Call (RM/Min) Received Call (RM/Min) Send SMS (RM) Received SMS (RM) GPRS (RM/MB) OnAir 13.00 13.00 3.00 - 90.00 Aeromobile       On-Sea Call Rates   Operators Make Call (RM/Min) Received Call (RM/Min) Send SMS (RM) Received SMS (RM) GPRS (RM/MB) Maritime Communications 9.00 9.00 4.00 - 40.00 Manx Telecom Navitas (Jersey Telekom)   Note: GPR S block is 10kb. Back to top   Back

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