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| Q1. |
Can I sign up for this HTC phone programme if I am not a Celcom customer? |
| A1. |
Yes, you can. |
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| Q2. |
I am an existing Celcom postpaid customer, can I sign up? |
| A2. |
Yes, you can. If you are not a Celcom Exec 50 or Celcom Exec 20 plan customer, you need to change your plan to these 2 plans while maintaining the same number without any charges. |
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| Q3. |
I am an Xpax customer, can I sign up? |
| A3. |
Yes, you can. You need to change your plan to Celcom Exec 50 or Celcom Exec 250 whiles maintaining your Xpax number. |
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| Q4. |
I am currently on an existing phone package with contract under Celcom Exec 50 or Celcom Exec 250 plan, can I sign up for this programme? |
| A4. |
If you are currently having a phone package with contract in Celcom under Celcom Exec 50 or Celcom Exec 250 and are still within the minimum subscription period, you will have to register a new Celcom Exec 50 or Celcom Exec 250 to enjoy the programme. |
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| Q5. |
When can I sign up for this HTC phone programme? |
| A5. |
From 15th June 2009 till 30 September 2009. |
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| Q6. |
Is there any upfront payment that I need to pay upon signing up for the package? |
| A6. |
Yes, RM300 upfront payment will be collected upon registration. If you are an existing Celcom postpaid customer with above 12 months length of stay, the RM300 will be waived. The upfront payment will then be rebated at RM50 over 6 months. |
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| Q7. |
Is there any minimum subscription period to this phone programme? |
| A7. |
Yes, the minimum subscription period is 12 months. |
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| Q8. |
What happens if I terminate the service within the 12 month minimum subscription period? |
| A8. |
You are subject to a RM500 penalty upon termination. |
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| Q9. |
Can I subscribe the phone programme for only 6 months? |
| A9. |
No, the minimum subscription period is 12 months. |
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| Q10. |
I like the HTC phone. Can I purchase the phone at the promotion price without signing up for the phone package? |
| A10. |
No, if you wish to purchase the phone at the promotion price, you need to sign up with the HTC phone programme. |
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| Q11. |
Can I subscribe for the Mobile broadband package under this phone programme? |
| A11. |
You don't need to subscribe for the Mobile Broadband package in this phone programme as the programme comes with Unlimited Broadband Package. |
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| Q12. |
Can I carry forward the balance of the monthly commitment if my usage is less than the commitment value? |
| A12. |
No, you can't carry forward the balance of the following month. |
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