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| Q1. |
What is the difference between Zonal Rate and Single Roaming Rate (SRR) |
| A1. |
The difference is the rate charged. Click to here to view full list.
Zonal Rate | Single Roaming Rate |
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| Q2. |
Will I be charged for receiving SMS? |
| A2. |
No. All SMS received are free of charge. |
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| Q3. |
What are the rates for calling Johor Bahru from Singapore? |
| A3. |
This is considered as BORDER CALLS, the rate is RM3/minute. |
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| Q4. |
How am I charged for voicemail calls while roaming internationally? |
| A4. |
You will be charged 98sen/min if you are calling from Singapore (M1). Call from other network operator is charged at RM3.50/min. Voicemail calls are charged as follows:
When your device is on:
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Calls that you do not answer that are routed to the Celcom voicemail system will be charged as an international roaming incoming call to your device. |
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In addition, the foreign carrier's routing of that call to the Celcom voicemail system may generate an outgoing call charge from your device's location to Malaysia. |
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These charges apply even if the caller disconnects from the voicemail system without leaving a message. |
If your device is turned off or in flight mode and the wireless network is off:
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When someone tries to call you, the call will go directly to your personal voicemail greeting. |
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Since the network does not try to deliver the call to you in a foreign country, there are no international roaming charges. |
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| Q5. |
Can I access data services while traveling abroad? |
| A5. |
Yes. Please ensure your International Roaming (IR) service is activated preferably before your overseas trip. To do so, please contact our customer service at 1800 111 000 or dial 1111 if you are calling from your mobile. From abroad, please dial +6033630888. |
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| Q6. |
What steps should I take if my data services are not registering? |
| A6. |
If you are having difficulty using data services outside Malaysia., try these troubleshooting steps:
Try manual scanning: Settings>Options>Network>Change network selection to manual>Click scan for new network>Select a network other than the one on which you are currently registered.
– For PDAs/Blackberry: Remove battery and reinsert. |
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| Q7. |
With iPhone, smartphones (PDA/BlackBerry®), or a PC card, do I still have unlimited data usage when I travel outside the Malaysia? |
| A7. |
While using data on iPhone, smartphones (PDA/BlackBerry), or a PC Card may be unlimited within Malaysia, international roaming rates apply for any voice or data usage outside our domestic coverage area and are not covered under your existing data plan. |
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