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| Q1. |
What is Celcom Exec 50? |
| A1. |
Celcom Exec 50 will be the single most flexible postpaid plan that suits all needs and call usage behaviours. It offers the best rates and services to customers and at the same time provides BIG SAVINGS, BIG DISCOUNTS, and BIG REWARDS. It is the first ever postpaid plan that gives you discounts on your local calls and SMS. |
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| Q2. |
What are the key benefits of the Celcom Exec 50? |
| A2. |
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One single intelligent plan that offers flexibility and great discounts without being tied down to a fixed rate plan and call tariff. |
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Customers can enjoy FLAT rates nationwide (to any domestic fixed and mobile numbers). |
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Best rates for domestic calls and SMS depending on usage. |
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Up to 30% DISCOUNT on domestic calls and SMS. |
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| Q3. |
How does the discount work? |
| A3. |
Depending on the total monthly usage, a discount will be given to the total billable amount of domestic calls and SMS. The discount will be awarded in the same billing month and could not be carried forward or accumulated. |
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| Q4. |
Where would I see the discount in the bill? |
| A4. |
The discount will be shows as "Discount on Domestic Calls & SMS" under the Discounts and Rebates column in the monthly bill statement. |
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| Q5. |
Will there be any adjacent/non adjacent and peak/off peak rates under this new package? |
| A5. |
No. It will be one FLAT rate for all domestic calls made within Malaysia. |
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| Q6. |
When is this plan available for registration? |
| A6. |
This plan is now available for registration at all Celcom Branches, Blue Cube outlets and Celcom key dealers nationwide. |
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| Q7. |
Can I sign up for the Celcom Exec 50 if I am currently a Celcom Exec 20/Celcom Exec 250/Celcom 1+5 Plan customer? |
| A7. |
Yes, all you need to do is to visit any Celcom Branch, Blue Cube outlet or selected Celcom key dealers and migrate your account from the existing plan to the new Celcom Exec 50 at no extra charge. |
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| Q8. |
What other plans do Celcom offer besides the Celcom Exec 50 plan? |
| A8. |
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Celcom Exec 20 |
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Celcom Exec 250 |
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Celcom 1+5 Plan (As a supplementary plan) |
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| Q9. |
Can Celcom Exec 50 customers register a supplementary line? |
| A9. |
Yes. However, only the Celcom 1+5 Plan is eligible to be made as a supplementary line. |
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| Q10. |
Is there any upfront payment during registration? |
| A10. |
Yes. An upfront payment of RM50 is needed upon registration. |
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| Q11. |
What will be the new block charges for this new package? |
| A11. |
30 seconds per block (flat) |
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| Q12. |
I am an existing Celcom Postpaid Customer. Do I get the Sign Up Bonus? |
| A12. |
The Sign Up Bonus is offered only to new Celcom customers as part of an initiative to build their usage experience with Celcom. As an existing Celcom postpaid customer, you will receive other forms of rewards and benefits which will be announced in due course. |
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| Q13. |
Where can I get more information about Celcom Exec 50? |
| A13. |
Our Celcom Careline can provide you with more detailed information. It can be reached at 1 300 111 000 or 1111 if you're calling from your Celcom mobile. |
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