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Celcom Exec 250
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Terms & Conditions
General
This Plan is also applicable to non-Malaysians/Expatriates (Full deposit of RM500 is to be collected upon registration).
Celcom reserves the rights to change, amend and alter any part of this Addendum including the terms and conditions without prior notice to the customer and the customer agrees to be bound by such amendments.
By subscribing to this Plan, you shall be subject to the General Terms & Conditions (which includes terms and conditions for Website Use, and Privacy Statement and the Agreement for Celcom Service including without limitation Postpaid Service which may be updated by Celcom from time to time. The current version of all these terms and conditions can be viewed at any time at http://www.celcom.com.my.
Wherever Customer Agreement Form (CAF) is mentioned, it shall refer to the Celcom Registration Form.
In the event of any inconsistency between the provisions of this Addendum and the terms and conditions of CAF, the provisions of this Addendum shall prevail and supersede such inconsistent provisions of the CAF in relation to the matters covered in this Addendum.

Package and Tariffs
Customers under this Programme will enjoy the following discount:

Discount On Domestic Calls & SMS According To Total Usage:
Items
  Minimum Monthly Commitment
  Bundled Services (Voice Call, Video Call and SMS)
  Additional Voice Tariff (per min)
  Additional SMS Tariff (per sms)
  Video Call Tariff
(per min)
  MMS Tariff (per MMS)
  Credit Limit
  Call Block
  Free VAS
  SIM Card
  Deposit
  Upfront Payment
Description
  RM 250

  Mix 2,000 Min or SMS (pool sharing) and HSDPA Data Unlimited
  10 sen 
  35 sen
  RM 750
  30 seconds
  CLIP, Call Waiting, Call Hold & Voice Mail
  Free 128k USIM card
  NA
  RM 250

Note:
1. Customer can utilize up to 2,000 minutes of voice call or SMS (whichever come first). Bundled services are only applicable for peer to peer domestic usage.
2. Promotion of additional 500 bundled minutes / sms per month is only applicable until 31st March 2009(subject to extension).
3. Customer can subscribe Celcom 1+5 Plan as supplementary lines.
4. For HSDPA Data Unlimited, the speed can go up to 3.6mbps if HSDPA (High-Speed Downlink Packet Access) device is used within the HSDPA coverage.
5. All Celcom Mobile Broadband Customer are bound by the terms and conditions of Celcom's Fair Usage Policy and terms and condition of Broadband service as stated in our website at www.celcom.com.my.

Payment Information
Recurring Charges
(Items)
  Upfront
  Connection Fee
  Stamp Duty
  Monthly Commitment
(pro rate)*
  Monthly Commitment
  Itemized Bill**
  Total **
Upon Registration (RM)
  250
  Waived
  0
  0
  0
  0
  250
1st Bill
(RM)
  (250)
  0
  10
  Pro rate
  50.00
  3.00
  13.00 + Pro rate ++
2nd Bill & Onwards
(RM)
  0
  0
  0
  0
 

250

  3
  253++

** The total amount does not include 5% government tax, call charges or additional VAS subscribed by the customers over & above the Upfront payment and/ or Advanced payment.

1. Monthly Commitment (pro rate) applies to customers who have signed up for less than a full billing cycle.
2. Voice call is charged at 30seconds per block, and SMS is charged based on 160 characters per SMS.
3. Pro-rated Monthly Commitment (MC) is charged in 1st bill for customer who registered less than a full month's billing cycle.
4. Pro-rated MC will also be charged for termination of bill and if customer disconnects the line before the billing cycle.
5. In the event of customer registered on the billing cycle date, one backdated Monthly Commitment will be charged in 1st bill.
6. However, for international roaming internet browsing / usage customer must subscribe the International Roaming services and the charges will be based on the roaming country's rate and Celcom's prevailing rates.
7. The HSDPA Data Unlimited plan is only considered unlimited when used domestically within Celcom's Network. On roaming the calculation of charges will be based on roaming pay per use rates as determined by our roaming partners. Please refer to www.celcom.com.my for the data roaming rates.

Change of Bill Plan ("Bill Plan")
1. Subject to Celcom sole discretion to reject and/or accept any request, the customers is allow to change the Bill Plan from existing postpaid plan to another postpaid plan currently available at Celcom.
2. Change of Bill Plan is offered to the active and existing Celcom's postpaid customers only.
3. Upon Change of Bill Plan, customer shall maintain the existing postpaid mobile number.
4. Change of Bill Plan fee of RM10 shall be imposed to customer's account unless otherwise waived by higher authority or upon promotion.
5. Pro-rated Monthly Commitment before and after the Bill Plan will be applicable should the registration is done before the billing cycle.
6. No stamp duty and connection fee shall be imposed for this Bill Plan.

Value Added Services
Customer is allowed to subscribe to any other VAS offered by Celcom upon registration and is chargeable as per normal rate.

Reconnection
Upon reconnection of the Service, customers (previously under this programme) will be reconnected into the SAME bill plan and continue to enjoy the tariff rate offered under this plan. RM10 reconnection fee will be imposed.

Termination
In the event the Customer subscribed to Monthly Unlimited Basic or Advance Data Package as per the Table above, the Customer may terminate the said Package within seven (7) days from the date of activation by Celcom. For the avoidance of doubt, the Customer may only terminate the said Package at any of Celcom' branches.

Prepaid Migration
The following terms and condition only applicable to Prepaid customers migrate to Postpaid plan:

Terms and Conditions for Request of Service Migration from Prepaid to Postpaid ("Service Migration")
Customer who migrates from Celcom's Prepaid to Celcom Exec 250 will not be charged migration fee of RM 50.00 until further notice.
Service Migration is offered to the active and existing Celcom's Xpax prepaid customers ( "Customer") only. Nevertheless, Celcom shall in its absolute discretion be entitled to accept or reject any request or application by the Customer for Service Migration.
Under this Service Migration, Customer can request for migration from Celcom's Xpax Prepaid ("Xpax") to Celcom Exec 250 Plan ("CE 250") or any other plan at sole discretion of Celcom and at the same time may request to maintain the existing Xpax mobile number.
Prior to the Service Migration, the Customer must acknowledge on its account status based on the account summary slip issued by Celcom for any airtime balance and or network access from the current Xpax's account balance and termination of existing Value Added Services (VAS) (Subscription based value added services including and not limited to SIM Card Rescue, Call Me Tones etc)
Any airtime balance stated and acknowledged by the Customer and confirmed in the account summary slip will be transferred as credit balance in the Customer newly created CE 250 account and will appear in the bill according to the billing cycle opted by the Customer.
Any disputes of the transferred credit balance will not be entertained.
All existing promotions including but not limited to Free Airtime Rebate, Airtime Bonus and Value Added Services enjoyed by the Customer under Xpax will cease and withdrawn automatically once the Customer have agreed and acknowledged for the Service Migration.
Upon registration, Celcom shall be entitled to impose any fees or charges for the CE 250 plan..
Customer may register at Celcom's branches, service centres, Celcom Tele Centres (CTC) and Celcom Authorized Key Dealers.
Upon request to migrate to CE250, Customer is not allowed to remigrate to Xpax Prepaid.
Celcom shall not be liable for any claims or losses of any nature, including but not limited to, lost of profits, punitive, indirect, special incidental, or consequential damages or for other damages as a result of service disruption and migration suffered by the Customerin relation to the Service Migration.
The Customer hereby acknowledged that upon request for this Service Migration, the Customer will experience service disruption of no outgoing and incoming of voice and video call, Data call, SMS, MMS GRPS, 3G etc ) for a minimum period of 24 hours from the requested date.

Mobile Number Portability Service
Please note that this clause is only applicable to customer who applied for mobile number portability service.

Customer is not required to pay this bill plan upfront payment upon registration.
Customer is subject to all mobile number portability service terms & conditions as stated in www.celcom.com.my
 
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