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| Q1. |
Who is eligible for Celcom Exec 250 plan? |
| A1. |
All individual customers. |
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| Q2. |
I’m a non-Malaysian, can I sign up for Celcom Exec 250 plan? How much do I have to pay for deposit? |
| A2. |
Yes you can. Non-Malaysians are subject to a full deposit of RM500 upon registration. |
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| Q3. |
Where can I sign up for this plan? |
| A3. |
You can sign up at:
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Celcom Branches |
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Blue Cube |
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Celcom Authorised Dealers |
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| Q4. |
What do you offer in the Celcom Exec 250 plan and how much is the monthly fee? |
| A4. |
At only RM250 per month, we offer:
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A combination of 2,000 minutes (voice/video calls) / SMS |
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FREE Celcom Broadband Advance plan - HSDPA (High-Speed Downlink Packet Access) Data Unlimited plan |
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| Q5. |
Do I get 2,000 minutes and 2,000 SMS respectively? |
| A5. |
No, the bundle is the combination usage of local voice call, video call and SMS (peer to peer). Domestic calls / SMS beyond the combined usage of minutes and SMS will be charged accordingly. |
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| Q6. |
Will I be able to carry forward the unused minutes / SMS to the following month? |
| A6. |
No, the unutilized free minutes and messages will be forfeited. |
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| Q7. |
How much will I be charged when I have fully utilized the FREE minutes / SMS? |
| A7. |
You will be charged based on the standard tariff below:
| Voice call |
10sen / min |
| SMS |
10sen |
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| Q8. |
What is the speed of the Celcom Broadband Advance plan? |
| A8. |
Up to 3.6mbps. |
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| Q9. |
Will I be enjoying the Celcom Broadband Advance plan (HSDPA Data Unlimited) even when I am roaming? |
| A9. |
No, it is only deemed unlimited when used domestically within Celcom network.
When you are roaming, the calculation of the charges will be based on roaming pay-per-use rates as determined by our roaming partners.
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| Q10. |
Can I use roaming services through my line? |
| A10. |
Yes. Customer must sign up for the International Roaming service and the charges will be based on the roaming country’s rate and Celcom’s prevailing rates. |
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| Q11. |
Can I sign up for the supplementary plan offered by Celcom? |
| A11. |
Yes, you can sign up for the supplementary plan that is currently offered by Celcom. |
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| Q12. |
Will I be charged for itemized bills? |
| A12. |
Yes, each line will be charged RM3 for itemized bills. |
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