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| Q1. |
Who is eligible for Celcom 1+5 Plan? |
| A1. |
All Minutes Postpaid and any Celcom Exec postpaid plan customers can subscribe to Celcom 1+5 Plan. |
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| Q2. |
Can I sign up for Celcom 1+5 plan without any Principal line? |
| A2. |
No, Celcom 1+5 plan must be attached/registered with a Principal line
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| Q3. |
If the Principal line is terminated, will the Supplementary lines also be terminated? |
| A3. |
Yes, the Supplementary lines will also be terminated without prior notice.
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| Q4. |
Do I have to pay any upfront fee upon registration? |
| A4. |
Yes, there will an upfront fee of RM30 to be paid upon registration. However, the upfront payment will be credited back to the 1st and 2nd month bill. |
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| Q5. |
What is the monthly fee of the new 1+5 plan? |
| A5. |
RM15 per month for each 1+5 plan subscribers |
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| Q6. |
Do I enjoy any free calls & messages between the Supplementary lines monthly? |
| A6. |
Yes, all Celcom 1+5 plan customers (Principal and Supplementary lines) enjoy up to 2,400 free minutes (voice & video) and 3,000 free SMS/MMS each line, every month |
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| Q7. |
I am currently subscribed to the 1+5 and enjoying 1,200 free minutes (voice & video) and 1,500 free SMS/MMS each month between the Supplementary lines. Will this usage guideline mentioned above apply to me?
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| A7. |
No, to enjoy the new usage guideline of 2,400 free minutes (voice & video) and 3,000 free SMS/MMS, you have to change your bill plan to the new 1+5 plan. |
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| Q8. |
Can I still subscribe to the current 1+5 plan, where the monthly fee is RM5?
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| A8. |
No, the current 1+5 plan where the monthly access fee is Rm5 will not be offered.
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| Q9. |
Can I share/transfer the free usage among my sub-lines since the new plan’s FUP has increased?
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| A9. |
No, the free usage is not tranferrable nor carry forward to the next month’s bill. |
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| Q10. |
Will I be able to know how much I have utilized my free minutes? How?
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| A10. |
You may check via:
| 1. |
Call-in to Celcom Contact Centre at 1300 111 000 or short code 1111 from mobile |
| 2. |
Email us at feedback@celcom.com.my |
| 3. |
Fax us at 03-3630 8889 |
| 4. |
Visit any Celcom Service Centre near you |
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| Q11. |
Will the unused FREE minutes and messages be rolled-over to the following month if my usage for the month is less than the given free usage? |
| A11. |
No, the remaining unused free minutes and messages will be forfeited as per current policy.
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| Q12. |
Will I get an alert/notification i.e SMS from Celcom if the utilization have exceeded?
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| A12. |
No, the service is currently not available.
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| Q13. |
If my usage is more than the capping given, how much will I be charged? |
| A13. |
Please reter table.
| Rates Applicable For Domestic Charges Only |
Voice Call
Video Call |
Flat rate @ RM0.20/minute |
To all numbers nationwide |
| SMS |
RM0.10/SMS |
| MMS |
RM0.35/MMS
On Net Off Net |
| Second/Block |
Voice Call – 30 second/block |
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