| What are the types of service interruption? |
There are two types of service interruptions:
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Call barring
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Call barring is when you are restricted from making outgoing calls or send data (MMS & SMS) messages |
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Only incoming calls and data is allowed during call barring status |
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You will be prompted with an automated voice prompt each time you attempt to make outgoing calls when your line is barred |
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Monthly charges will still be charged and billed to your account
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Service disconnection
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Service disconnection is when your line is restricted from both incoming and outgoing calls or data (MMS & SMS) messages |
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During disconnection, subsequent monthly charges will be stopped |
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| Why is there service interruption on my account? |
There are two circumstances that could lead to service interruption:
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When the amount due in your monthly bill is not fully remitted before the next invoice date |
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When your usage charges have exceeded the credit limit assigned
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| What is credit limit? |
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Credit Limit is the maximum amount allowed for usage (billed + unbilled amount) and it is assigned based on call plan subscribed and at absolute discretion of Celcom. Terms and conditions apply. |
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You can request for new credit limit via the following ways:
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| What do I need to do to enjoy uninterrupted service? |
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Ensure that all bill payments are made on time, before the due date, AND/OR |
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Revise your credit limit and ensure that your calls are made within your set credit limit. You can contact us at 1-300 11 1000 or 1111 or simply visit the nearest Celcom Branch for request to increase your credit limit. The same request can also be submitted via OCS @ http://www.celcom.com.my/onlinecustomerservice/
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| What will happen if I don't make a payment after my line is barred? |
Your line will be viewed as inactive and will subsequently be disconnected. Upon service disconnection, you will experience the following:
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You will not be able to make or receive calls or send messages |
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There will be no new monthly charges billed to your account
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| Will I be notified if my line is being barred or disconnected? |
We will attempt to notify you through any of the following ways:
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Phone call |
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Short Messaging System (SMS) or Voice Messaging Service (VMS) |
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E-mail |
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Letter |
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By our dedicated Account Manager (where applicable)
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| How do I check my latest billed and unbilled amount? |
There are two ways to check your billed and unbilled usage:
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Type BOD in an SMS and send to 2100 |
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Dial *119# and select "My Account", followed by "My Bill" |
You'll then receive an SMS with your account status and payment information. |
| Sample message as below:- |
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*119# |
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Select “My Account” |
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Select “My Bill’ |
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“Your message has been success fully delivered” |
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Sender “CelcomBill” |
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A/C NO 71274466 |
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Last pymt made :RM/86.30 (03/08/10) |
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Overdue Chgs :RM30.50 (Due NOW) |
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Current Chgs :28.00 (20/08/10) |
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Total amt due :RM58.50 |
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Unbilled Amt :RM28.09 |
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Credit Limit :RM150.00 |
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Info valid as at 06/08/10 05:03PM |
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T & C Applies |
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| How do I enjoy uninterrupted International Roaming Services? |
| You are advised to settle all outstanding bills before you leave the country. This is to ensure uninterrupted service while traveling.
Should you feel that your existing credit is insufficient for your roaming need, you may request to increase the credit limit. |
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| How do I reactivate the service which is currently deactivated? |
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You are advised to pay the total outstanding amount due in order to reactivate the service. |
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A reconnection fee of RM10 will be charged to your account when you reactivate a disconnected account. |
You can also check latest credit related through phone by dialing *119# and select "Services", followed by "Quick Guide" and then “Credit Info"
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