General Info   Payments & Billings   Miscellaneous   PIN, PUK, Phone & Network Security Top 6 Careline Questions

Top 6 Careline Questions   Q1. Why can't I send SMS messages? Q2. What are my SMS center numbers? Q3. How do I unsibscribe to SMS services e.g SMS from 3632500000? (as stated in bill)? Q4. I have already sent the SMS to stop the SMS services, but it did not work. What should I do? Q5. How can I get the GPRS settings? Q6. What should I do if I receive an SMS from an unknown number, stating that I will receive a bonus if I send an SMS.   Answer   Q1. Why can't I send SMS messages? A1. If you are unable to send SMS messages from your mobile phone number, you will need to check the validity of the account, your account balance and SMS center number. Your account may not be active or may have insufficient balance. Back to top Q2. What are my SMS center numbers? A2. You can change your SMS center number to: +60193900000 or +60132400000 Back to top Q3. How do I unsibscribe to SMS services e.g SMS from 3632500000? (as stated in bill)? A3. Please type STOP ALL and send the SMS back to the same gateway number. Back to top Q4. I have already sent the SMS to stop the SMS services, but it did not work. What should I do? A4. If you still receive the SMS services after 24 hours, you can call our Careline and we will assist you to unsubscribe to the service. Back to top Q5. How can I get the GPRS settings? A5. You can get the settings via our product column or call our Careline using another number to do it manually. Back to top Q6. What should I do if I receive an SMS from an unknown number, stating that I will receive a bonus if I send an SMS. A6. To prevent fraud, please save the number you received the SMS from and call our Careline for confirmation. Back to top   Back

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