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| Q1. |
What if I lose my phone or SIM card? |
| A1. |
If you have misplaced your mobile phone or it gets stolen, the first thing you should do is to call us and our Careline Consultant will assist you immediately.
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| Q2. |
How can I know more about Celcom Products and Services? |
| A2. |
You may call up and listen to audio explanation or request to receive details by fax. |
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| Q3. |
How do I get my bill information? |
| A3. |
You can easily obtain your current bill info or last payment info through MY PIN. Alternatively, you may choose to speak to our Careline consultant. |
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| Q4. |
How long will it take to activate my line? |
| A4. |
Your line will usually be up and ready to go between 2 to 4 hours after you've completed your registration. |
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| Q5. |
Why does my phone display "Check Card/Unregistered SIM"? |
| A5. |
Your SIM card may not have been inserted properly. You can try removing and reinserting it. If the message still remains, please visit any Celcom Branch to have the problem checked by one of our Customer Care Consultants. |
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| Q6. |
How do I make an international operator-assisted call? |
| A6. |
You can reach our INTERNATIONAL OPERATOR SERVICE 24/7 by dialing 108 (Free if you call within Malaysia from your 013, 019 or 0148 phone). |
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| Q7. |
How long after account termination will I get my deposit refund? |
| A7. |
You should receive your deposit refund within 4 months of account termination |
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