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| Q1. |
What is BlackBerry® from Vodafone? |
| A1. |
BlackBerry® from Vodafone is a leading wireless connectivity solution, providing access to a wide range of applications on a variety of wireless devices worldwide. It combines award winning devices, software and services to keep mobile professionals connected to the people, data and resources that drive their day.
BlackBerry® from Vodafone keeps you “in-the-loop” while you’re on the go with push-based technology that automatically delivers email and other data to your device. You need only one device that integrates phone, SMS, MMS, browser and organizer applications to manage all your information and communications. |
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| Q2. |
Is this programme available nationwide? |
| A2. |
Yes. |
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| Q3. |
How is BlackBerry® Internet Service from Vodafone different from other PDAs? |
| A3. |
BlackBerry® Internet Service from Vodafone is a solution that pushes emails automatically to your email account without the hassle of dialing in or downloading. PDA phones currently do not support the application. For PDAs, you would need to configure the POP/IMAP application in your PDA to periodically pull email from your ISP account. |
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| Q4. |
Will I get a new email address for BlackBerry® Internet Solution from Vodafone? |
| A4. |
Yes. You will be able to customize an email address – username@mobileemail.vodafone.com.my with your subscription. |
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| Q5. |
How many email accounts can be added to the BlackBerry® Internet Service account from Vodafone? |
| A5. |
Up to 10 business and personal email accounts plus one Blackberry e-mail account from Vodafone through the BlackBerry® Web based email client from Vodafone. |
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| Q6. |
How much storage space is available for my customized BlackBerry® Internet Service Email address from Vodafone? |
| A6. |
You will be given unlimited email storage. |
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| Q7. |
Can I use any other applications on my handheld while I am making a phone call. |
| A7. |
You can still use the other handheld applications but you will not be able to send or receive your emails or browse web pages. |
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| Q8. |
What types of attachments can BlackBerry® Internet Service from Vodafone support? |
| A8. |
All of the following attachment types:
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Microsoft® Word |
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Microsoft® Excel |
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- Microsoft® PowerPoint |
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Corel® WordPerfect |
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Adobe® PDF |
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ASCII text (.txt) |
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Rich Text Format (.rtf) |
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HTML (.html) |
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Zip Archive (.zip) |
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Audio (.wav, .wmf)* |
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Images (.jpg, .jpeg, .bmp, .png, .gif, .tif, .tiff) |
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vCard and iCalendar |
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Running on BlackBerry® Device from Vodafone Software 4.2 or later |
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| Q9. |
Can I bring along my BlackBerry® handheld from Vodafone from another operator to join Celcom BlackBerry® Internet Service from Vodafone? |
| A9. |
Yes, you can. However please ensure that your BlackBerry® service from Vodafone with the previous operator has been terminated and that your previous operator has released your handheld PIN. |
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| Q10. |
Will BlackBerry® from Vodafone be available for existing customers? |
| A10. |
Yes, BlackBerry® from Vodafone is available to all existing Celcom customers. |
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| Q12. |
What is a Service Book? |
| A12. |
Service Book is a repository for information required to connect to the BlackBerry® device from Vodafone to the BlackBerry® Internet Service from Vodafone. This information includes host address information, service capabilities (such as compression), recognized data protocols, etc. The BlackBerry® device from Vodafone receives this information when it receives a service book from the BlcakBerry® Internet Service from Vodafone. |
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| Q13. |
How is BlackBerry® Internet Service from Vodafone different from BlackBerry Enterprise Solution? |
| A13. |
Unlike BlackBerry® Enterprise Solution from Vodafone which requires setup and maintenance of a BlackBerry® Enterprise Server from Vodafone to manage the link between Blackberry® Wireless Handheld, email and other enterprise applications from Vodafone, BlackBerry® Internet service from Vodafone allows users access to their emails upon a simple setup over the Internet. |
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| Q14. |
What is the payment method to purchase the device? |
| A14. |
Payment can be made either by cash or credit card. |
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| Q15. |
Where can I purchase Blackberry® devices? |
| A15. |
You can purchase the BlackBerry devices from selected Blue Cube Outlets. |
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| Q16. |
Can I configure my username and e-mail accounts via web instead of using my handheld? |
| A16. |
Yes. Simply log in to www.mobileemail.vodafone.com.my and follow the instructions on the webpage. |
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