| FAQ |
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What is Celcom Net Safe?
Celcom Net Safe is complete online internet security solution for Celcom Broadband customers and their PCs. This package contains Antivirus, Firewall, Browsing Protection, Anti Spyware & Anti Phishing, Anti Spam, Parental Control and Real Time Protection.

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Why do I need this?
Every time you access your Internet, your PC/Notebook/Netbook/etc and your information is constantly under the threat of viruses as well as hackers. Celcom Net Safe safeguards your devices and your information 24/7 from any online threats.
Below are more reasons why you would need Net Safe:
1. Antivirus
Protects against all computer viruses and dangerous programs including worms, trojans, root kits and zero-day attacks.
2. Firewall
Stops hackers from breaking into your computer.
3. Browsing Protection
Tells you which websites are safe and which to avoid, and blocks harmful sites automatically.
4. Anti Spyware & Anti Phishing
Stops online criminals from stealing your passwords and other confidential details.
5. Anti Spam
Prevents spam emails and spam runs created by worms on social media such as Facebook and Twitter.
6. Parental Control
Protects children from inappropriate internet content and includes an easy-to-use web surfing time lock.
7. Real Time Protection
Automatic updates keep you protected from new threats as they arise.

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What are the offerings for Net Safe?
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How do I enjoy the FREE one month trial?
You will need to follow these simple steps:
1. Click on the or to download the software.
2. You will need to install Net Safe software in your device
3. You can start enjoying safe internet surfing during the free trial period (without license key)

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How do I know that my free trial has expired?
Celcom will send pop-up reminder messages 1 week, 1 day and 1 hour before your free trial expires.

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How do I purchase this service after 1 month free trial?
1. Send SMS ON NETSAFE1 (for 1 user license) or ON NETSAFE3 (for 3 user licenses) to 22188 from your Data Only SIM.
2. You will receive SMS to confirm your subscription.
3. You will need to send NETSAFE1 YES or NETSAFE3 YES to get the license key via SMS
(The license key is made up of 24 characters, i.e. xxxx-xxxx-xxxx-xxxx-xxxx)
4. Key in the license key at the Net Safe client and enjoy being protected all the time!

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How many user licenses can I purchase?
You are allowed to purchase a maximum of 2 x Single User license and 2 x Three user licenses. For Broadband Advance and Pro, only 1 x Single User license will be free for life.

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Do I need to renew this service every month?
No, you don’t have to. This service will be renewed automatically every month. You will receive an SMS upon successful renewal every month. 
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How do I terminate the subscription?
You are required to send STOP NETSAFE1 or STOP NETSAFE3 to 22188 to terminate the service. You will be notified via SMS if the termination is successful. 
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What will happen if I terminate the service before expiry of subscription?
Your Net Safe service charges will be stopped at the point you send the STOP request. However, you can still enjoy the service till the expiry of subscription 
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How do I query for the license key if I have forgotten my license key?
You can send STATUS NETSAFE to 22188 to get the license key. 
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Can I reset my license key if I switch to another PC?
Yes, you can reset the license key by sending RESET NETSAFE1 or RESET NETSAFE3 to 22188. 
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