You can get more information on our products & services from options below:
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Mobile Broadband enables users to utilise high-speed Internet connectivity while on the go. This would mean customers can access the broadband connectivity without being stationed in a particular area wirelessly.
Celcom Broadband is a mobile broadband service that runs on Celcom’s 3G and HSDPA network.
3G or third generation is the generic term used for the next generation of mobile communications systems. This technology enhances mobile services available today and offer multimedia rich content, high speed Internet access and the ability to view live video footage (Video Calls) while offering transmission speeds of up to 384kbps thus enhancing the Internet browsing experience.
HSDPA- (High-Speed Downlink Packet Access) is a new mobile telephone protocol sometimes referred to as a 3.5G or 3½G technology. HSDPA is an evolution of the 3G standards, and increases the data download speeds for mobile devices with capability to offer data transmission speeds of up to 7.2Mbps (in Celcom we offer speeds of up to 3.6Mbps).
*NO more worries on your Internet pay per use bills being extremely high as Celcom will NOT be charging for usage more than RM250 per month. So the maximum you would pay per month on the Pay Per Use Broadband Package will be RM250. If you are an individual that only accesses the Internet occasionally for simple Internet use (NOT heavy data downloads) then this Broadband Plan is right choice for you. If you are already a Celcom 3G Postpaid or Celcom 3G Xpax Prepaid Line than this plan comes as a default service.
If you are an individual that has a need to access the Internet service a few times in the month (less than 9 times) but require heavy internet usage (Heavy Data download/ surfing) then this Broadband Plan is the right choice for you.
If you are already a Celcom 3G Postpaid or Celcom 3G Xpax prepaid Line than to enjoy this plan all you need to do are 4 simple steps:.
Step 1 - Dial *118#
Step 2 - A Menu will appear. Select Celcom Broadband
Step 3 - An updated Menu will appear. Type 1 to Subscribe to Daily Unlimited Broadband or Type 2 to Subscribe to Weekly Unlimited Broadband
Step 4 - An updated Menu will appear. Type 1 to confirm subscription
From the time you confirm your subscription, you will enjoy 24hours continuous unlimited broadband access at a flat rate of RM6 or 7 days continuous unlimited broadband access at a flat rate of RM20 depending on the option you have chosen.
These plans are for individuals who require broadband internet connectivity on almost a daily basis.
Broadband basic package are for individuals who require broadband internet connectivity on almost a daily basis but do not need very fast connections for simple internet surfing
Broadband advance package are for individuals who require broadband internet connectivity on almost a daily basis and need very fast connections for heavy downloads/ internet surfing.
If you are already a Celcom 3G Postpaid customer you have the option of either attaching it to your current Celcom 3G Postpaid Line or Obtaining a Separate Stand Alone Account and SIM for a Internet Only Package.
All plans above cater for true mobility, high quality and fastest speeds.
** 7 Day Money Back Guarantee only applies to Monthly Data Only Packages authorized by Celcom. This guarantee excludes all voice plans and Blackberry packages.
Customers to walk-in to any one of our branches, Blue Cube outlets or dealers located strategically nationwide.
No, the voice package is optional. Following are the options you can consider:
 Attaching the Broadband Service on to your existing Voice Line (Minutes Plan / Normal Postpaid)
Obtaining a new Voice (Minutes Plan / Normal Postpaid) line and attaching the Broadband Service to this plan.
Obtaining a Stand Alone Broadband Service – Pure Internet package
Obtaining a Celcom Broadband Prepaid Pack that requires 0 monthly commitments, no registration requirements and instant connectivity
No, this is a pure Internet service as such you would not be able to make calls, video calls or send and receive SMS.
For Broadband standalone services or new registration, you are required to fill in the application form and provide us with a copy of your identification card.
For existing voice plan users that would like to attach their broadband service to their existing lines, they are required to fill in the service change request form.
As for the Celcom Broadband Prepaid Pack no registration is required. You will be instantly activated.
Celcom does not charge any installation or registration fee; however you are required to pay an advance payment upon your registration. Following are the payment schedules:
As for the hardware bundle programs, please refer to the individual program mechanics for the advance payment requirements.
Upon subscription, a customer has a 7 day cooling off period. During this period, should the customer be dissatisfied with the service for the following reasons:
Poor Service Quality
Poor / No Coverage
Then the customer can request for termination. However this request must reach any of Celcom’s branches within the 1st 7 days upon the subscription for non bundle packages (Broadband Basic and Broadband Advance).
For the bundled packages highlighted below customers are required to terminate their services within 7 days at the dealer that they had originally purchased the package from:
Celcom Broadband Basic + Modem
Celcom Broadband Advance + Modem
Celcom Broadband Advance + Wireless Gateway
The Money Back guarantee is a system controlled service and all payments will be paid via Celcom finance division. Celcom will issue a cheque to the registered user one month from the termination date. However should the user have International roaming attached to their plan, then this will follow the existing roaming refund policy.
Customers must ensure that their termination request is made at a branch or dealers outlet (depending on package) within 7 days of service subscription.
Customers who have made an upfront payment for the package, namely the broadband stand alone subscribers can obtain the full refund on the payment offsetting any non Internet related usage (content downloading, MMS, Data Roaming and others)
Customers who had not made an upfront payment for the broadband service, namely customers attaching the service to an existing voice line will not be charged for any broadband usage during the first 7 days.
Any advance payment will be offset against any content download, mms or roaming charges.
While you can connect to the local service provider to obtained broadband services (subject to availability in that particular country) the charges will in accordance to the roaming charges as predetermined by that provider.
In other words, you will still get charged Roaming Pay Per Use rates on top of your Monthly unlimited rates.
As for the Daily Unlimited service, this is not applicable while roaming.
Depending on the package that you have choosen, for non-bundled packages upon successful registration, Celcom will issue you a USIM card that will enable your Internet connectivity. As for the bundled packages, you will then receive a USIM along with the modem or wireless gateway depending again on your subscription.
A USIM (Universal Subscriber Identification Module) card is a Mobile SIM card with 3G capabilities. This card will serve you with the Celcom Broadband service.
You will require to walk-in to any of our Celcom Branches to replace this card. Please ensure that you do this as soon as possible as any usage charges* incurred during this period will be honored by the owner.
*Content Download & Roaming Charges
You will be charged RM5.00 for the SIM card replacement.
You can access the Internet by using one of the following devices:
Phone
Phone as a Modem
PCMCIA or PCI Express Datacard
USB Modem
Wireless Gateway
Surf on your mobile
Connect directly to the Internet from your 3G, HSDPA or GPRS enabled mobile phone.
Use your mobile as a modem
Configure your 3G, HSDPA or GPRS enabled mobile phone as a modem for your laptop or notebook.
Using a Data card
Connect a PCMCIA or PCI data card to your laptop, notebook or PC as a modem
Plug and Play USB Modem
Celcom provides USB modems that can connect to your laptop or notebook without having to install any drivers.
Full network connectivity on-the-go
Celcom Wireless Gateway allows you to share your Celcom Broadband connectivity with multiple users while at the same time connecting the device to a normal LAN Line phone to enjoy voice connectivity anytime, anywhere.
No, foreigners are exempted from the required foreigners deposit therefore they like any other Malaysian will only be required to pay the advance payments for the packages subscribed (where applicable)
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This promo is a bundle package that offers the Celcom broadband service with a USB modem which will be given for free.
Customer will also have the option to purchase the USB modem at RM 249 if they register for either one of our base services:
Broadband Basic
Broadband Advance
This package is available to Malaysian's and foreigners over the age of 18 years. Customers must be free of any blacklisting in either Celcom or any other operator.
You would need to bring along the original I/C or Passport, fill in the application form to subscribe.
Yes, you are required to pay an upfront payment RM250 applicable to both the modem bundle options.
This advance payment amount will be reflected in your bill as advance payment and will knock off any balance for the first few months.
No, there is no contract period for this package.
An early termination processing fee of RM250 will be charged to customers should they terminate their service within 12 months (depending on the chosen plan) of the service activation.
For this promotional package, you are not allowed to request for “Temporary Disconnection” of service.
The modem that will be supplied together with these promo packages is the Huawei USB modem (the modem will either display a Celcom Broadband or the Vodafone logo)
Yes, the modem comes with a 12 month warranty period. However should you take the time to register your modem online at www.myhuawei.com, your will enjoy an extended warranty of 18 months.
You can claim warranty for the faulty modem from the Celcom Authorized Dealers where the modem was initially purchased from. Should the modem be deemed faulty, there will be on a one to one swapping of the modem within the warranty period.
Customers can terminate the package at any of the Celcom Branches nationwide.
For cases of termination within the minimum subscription period, customers have to return the modem at the termination. The modem must be in good working condition without any physical damage to the modem.
Yes, while you can connect to the overseas service provider to obtain broadband services (subject to availability in that particular country) the charges will in accordance to the roaming charges as predetermined by that provider.
In other words, you will still get charged Roaming Pay Per Use rates on top of your Monthly unlimited rates.
This promotional package can be subscribed from all the Authorized Celcom Dealers nationwide.
Yes, the Money Back Guarantee is applicable to this package. To enjoy this feature customers must terminate their package within 7 days of service activation at the dealer that the package was initially purchased.
Yes, after completing the 12 months minimum subscription period, customers can choose to subscribe to any other Celcom Broadband package.
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Celcom Broadband Prepaid™ Data Only Starter Pack is a special pack launched by Celcom (Malaysia) Berhad specifically for Broadband users.
This is the first and only prepaid starter pack in Malaysia that offers prepaid data (Internet Access) only plans to customers.
The main features of this starter pack:
Internet Access Only Pack
No voice services available
No peer to peer SMS services available
No Registration required
Instant activation
The price of the starter pack is RM25 and it comes preloaded with RM20 airtime.
You can use this pack to access to the Internet by subscribe to:
Daily Broadband Unlimited plan at RM6 / day or
Weekly Broadband Unlimited plan at RM20 / week.
Using your prepaid data only pack SMS BROADBAND to 28882 and follow the instructions to subscribe for the service.
With both the Daily and Weekly Broadband Plans, You will enjoy speeds of up to 384kbps.
The starter pack consists of a 3G USIM and a user manual. The user manual provides information on how to use the starter pack, how to Activate and get connected to the Internet and also the terms and conditions of the service.
The packs will be available at all, Celcom Branches, Blue Cube Outlets and all participating dealer outlets.
To activate the pack, all you need to do is SMS “Broadband Activate” to 28882. A welcome SMS message will be delivered to you. Upon activation, all you need to do is to choose your preferred broadband plan (Daily or Weekly) and subscribe to it via SMS or USSD.
No, all outgoing and incoming voice calls and SMS will be blocked. However, SMS to shortcodes are allowed to perform prepaid balance checking and recharge. You can check balance (type “bal” and send to 2888) and to recharge (“rec xxxxxxxxxxxx and send to 28882) via SMS.
You can recharge the pack with any amount that you wish. However, please note that the lowest rate plan that you can subscribe is the Daily unlimited at RM6 for 24 hours usage. Therefore to activate the daily plan we will need a minimum of RM6 in your account.
No, you can recharge to this pack using all existing Celcom recharge mechanisms.
Your recharge’s validity will follow current Celcom Xpax validity.
i.e RM10 for 7 days validity and RM100 for 100days
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This promo is a bundle package that offers the Celcom Broadband service with a USB modem and a Netbook for a fee of RM 88 / month for 24 months, this bundle comes with free 12 months of Broadband Basic, with speeds up to 384kbps. After the free 12 months period, customer can choose to subscribe the Celcom Broadband Basic service at RM 68 per month, Broadband Advance service at RM 98 or choose to terminate the service.
Should customer decide to terminate the Broadband service after 12 months of free broadband period, customer will still be required to pay RM 88 to the bank (for Easy Payment scheme only). For customers who pay the entire amount upfront for the service will not obtain a refund if they terminate within the contract period.
The package comes with free 12 months of Broadband Basic. After 12 months, customers will be defaulted to RM 68 per month for the Broadband Basic.
No, the SMS and voice service is not available for this package, this is a data only package, which supports only Internet applications.
As for MMS, customers can use the MMS service, a standard charge of RM 0.35 cents is applicable per MMS.
The modem that will be supplied together with this promo package is the Celcom Broadband branded Huawei E220 USB modem or the Celcom Vodafone USB stick. Modem will be provided based on the availability of stock.
| Processor |
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Intel® Core™Processor N570 (1.6GHz 512KB L2, 533 MHz FSB) |
| Memory (std/max) |
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1024MB (533DDR2) / max to 1GB* DDR2 Memory (1024 x 1pcs) |
| Hard Disk Drive |
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60GB 4200rpm |
| Display/Resolution |
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10.2" WSVGA HP Brightview Infinity Display (1024 X 600) |
| Bluetooth |
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Yes |
| Wireless |
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802.11 b/g |
| Operating System |
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Microsoft Windows XP Home |
| Intel Chipset |
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Intel 945SE |
| Graphic Chipset |
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Intel® Graphics Media Accelerator x950 (shared) |
| Audio |
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High Definition Audio, Stereo speaker with built in Microphone |
| Fax/Modem |
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High speed 56K |
| Network Interface |
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Integrated 10Mbps/100Mbps |
| Pointing Device Type |
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92% Full Sized Keyboard, Touch Pad with Scroll Functions, Left & Right Click |
| Ports |
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USB 2.0 (2), RJ-45, Ethernet, headphone/Microphone Combo Jack,
Expansion Port, AC Adapter |
| Media Card |
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Integrated 2-in-1 digital media card slots (SD, MMC) |
| Weight |
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1.09 Kg with SSD |
| Warranty |
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One year International Limited Warranty (parts/labor/carry-in) |
This package is available to Malaysian's and foreigners over the age of 18 years.
The package is only available for new registration.
You would need to bring along the original I/C or Passport, fill in the application form to subscribe. Please take note that you will need to fill up a valid delivery address clearly for Netbook and modem to ensure you receive the items in a timely and orderly manner.
Customers can choose to pay using the following payment method:
Cash (upfront payment of RM 2112)
Credit Card (upfront payment of RM 2112)
0% Interest Credit Card Easy Payment (RM88 per month for 24 months)
(using Maybank, CIMB, Hong Leong, OCBC, Public Bank Credit Cards only)
For upfront payment via credit card, all credit cards are supported. However the Easy payment mechanism is currently only open for customers with Maybank, CIMB, Hong Leong, OCBC, Public Bank Credit Cards only
Upon successful registration, customers will get an activated 3G USIM card. Within 14 days of the registration, customers will received their Netbook and modem via courier service
For Easy payment scheme customers, the monthly charges of RM88 will continue for the rest of the committed 24 months. They do not need to return the Netbook or the modem.
After the free 12 months period, the monthly recurring charges will be automatically charged as RM 68. From the 13th month onwards customer will need to pay for the Celcom Broadband Basic charges only at RM 68 / month on top of the existing RM 88 payable to bank for the Easy Payment scheme.
Yes, the modem comes with a 12 month warranty period.
You can claim warranty for the faulty modem from Ten Ten Telecommunications Sdn Bhd. Should the modem be deemed faulty, there will be on a one to one swapping of the modem within the warranty period. Ten Ten Telecommunications can be contacted at 03-228730010.
Yes, the Netbook comes with a 12 month warranty period.
You can claim warranty for the faulty Netbook directly from HP at 1-800-88-8588.
For any technical support for the Netbook, please call HP technical support center at 1-800-88-8588
No, you can't return the entire package, but instead you can terminate the Celcom Broadband service. However for upfront payment all the payment made will be forfeited while for easy payment option the RM88 will be charged on a monthly basis by the back for the remainder of the 24 months.
If you terminate this package, the netbook and modem is yours and you are not required to return it.
Customers can terminate the package at any of the Celcom Branches nationwide.
Yes you can, however, this roaming services must be applied for separately at any Celcom Branch. A roaming deposit must be paid up at the point of application. Thereafter you can connect to the overseas service provider to obtain broadband services (subject to availability in that particular country) the charges will in accordance to the roaming charges as predetermined by that provider.
In other words, you will still get charged Roaming Pay Per Use rates on top of your Monthly unlimited rates.
This promotional package can be subscribed from all Celcom Branches, Celcom Dealers and Blue Cube nationwide.
No, the 7 days money back guarantee is not applicable.
Yes, you may change package after the initial 12 months from service activation date. If no request is made by customer, the package will be automatically be changed to the RM 68, Celcom Broadband Basic package.
The monthly charges of RM 88 need to be paid even for cases of lost Netbook or modem or SIM card. This payment arrangement is between you and your financial organization.
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As part of Celcom's ongoing commitment to provide reliable and high-quality broadband services to all our customers, Celcom Broadband has implemented a Fair Use policy on our Internet services. This enables us ensure continuous delivery of the best possible service at all times to all our Internet subscribers.
The Fair Usage Policy clearly defines the acceptable level of conduct between Celcom Broadband and its subscribers. This includes determining usage thresholds beyond which subscribers are classified as overusing the network. These thresholds are determined by providing each customer with a usage volume (Giga Bytes) allocation for a period determined by the package (daily, weekly or monthly). Once this allocation is breached / exceeded customers bandwidth will be managed or more commonly known as throttled. What this actually means is that customer’s speeds will be reduced, however this action of throttling or speed reduction doesn’t in any means deny the customer of accessing the service or any Internet applications. Once throttled customer still can continue all their Internet activities, only now at a lower speed. Upon reaching the end of the period as determined by the package, the throttling will be uplifted and customer shall enjoy their original subscribed speeds.
The policy is enforced by means of network management tools and servers that will only affect a small group of subscribers that continuously utilize high volumes of bandwidth without giving any regard to the rest of the users. This small group of affected users will have their bandwidth managed or more commonly termed throttled once their
Fair Usage Policy is needed because a small number of Celcom Broadband users excessively use the Celcom Broadband available bandwidth depriving a majority of Celcom Broadband subscribers of their deserved bandwidth and quality of service. The actions and Internet activities by a handful of extreme users degrade the quality of service for the majority of subscribers by affecting their speed or even the ability to get connected.
Therefore, Celcom has taken the proactive measure of implementing The Fair Usage Policy that overcomes this problem by ensuring fair allocation of bandwidth among all Celcom Broadband subscribers. This will ensure equal and good service quality for all subscribers.
Please click here for the detailed policy as defined by Celcom's legal council.
Excessive Usage
There are certain softwares and applications used by a small number of customers to send and/or receive, for uploading and/or downloading of files containing very large amounts of data (e.g. Peer-to-Peer traffics like Bit Torrent or other similar file sharing applications).These softwares and applications demand a significantly huge amount of bandwidth will negatively impact the speed and experience of other customers and also caused Celcom’s network to congest. As a result thereof, a vast majority of customers who will suffer from degradation quality of Service.
High internet usage may also be caused by spamming, virus activities, spy wares and/or other malwares which may reside in the Devices. These activities may be known or unknown to the Customer and normally, operates at the back of the Devices. The Customer must take all necessary actions to ensure that these activities are controlled and minimized at all times. Celcom reserves the right to implement and enforce the said Policy at its sole discretion upon occurrence of such activities. The Customer will enjoy the Service depending on the plans or package subscribed by the Customer. Each package or plan has a monthly usage volume allocation and in the event if the Customer’s volume allocation has exceeded the said volume allocation, Celcom reserves the right to limit or throttle speed or bandwidth of the Customer. The structures of volume and speed allocations for the various packages or plans offered by Celcom are as per Table 1 below:
Table 1
| Package |
Speed |
Allocated Volume |
Period |
Throttle Speed |
| Broadband Entry |
Up to 128kbps |
500MB |
1 month (by bill cycle) |
64kbps |
| Broadband Basic |
Up to 384kbps |
5GB |
1 month (by bill cycle) |
64kbps |
Broadband
Advance
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Up to 3.6Mbps |
5GB |
1 month (by bill cycle) |
128kbps |
For example, for Broadband Basic or Broadband Advance package or plan customers as per Table 1 above, whom activities or usages of the Service exceed their monthly bandwidth volume allocation of 5GB, Celcom will reduce the Customer’s speed or bandwidth for using the Service to ensure fair access and usage by all other customers using Celcom’s network with or without prior notice to the Customer. This speed and volume reduction will take effect from the day the volume has exceeded the allocation and will continue until the Customer’s next billing cycle. Subsequently, the Customer’s volume allocation will be reset and the Customer will enjoy their initial speed allocation as per the above table.
Without limiting to the foregoing, Celcom , on a goodwill basis, may take the aforesaid measures by prior notification to the Customer in the following circumstances:
- If the Customer has reached 80% of the monthly allocation volume of 5GB or 500MB (depending on package or plans which they subscribed), a SMS and / or email notification will be sent to the Customer;
- If the Customer has reached 100% of the monthly allocation volume of 5GB or 1GB, a SMS and / or email notification will be sent to the Customer as well as automatically re-direct a specific web page;
- Upon occurrence of no (1) and (2), Celcom will also re-direct the Customer to a webpage to ensure to update their profiles, mobile phone number and e-mail address.
Notwithstanding the above, if the Customer fails to receive any notification from Celcom, Celcom will still proceed to manage the speed and bandwidth if the Customer exceeds its volume allocation. Therefore, the Customer shall take the necessary measures to constantly monitor its usages in addition to the volume and speed when accessing and using the Service.
The Customer must submit their updated personal details to Celcom, which includes the mobile phone number, e-mail address and other information deemed necessary by Celcom to receive the above said notifications,.
Celcom reserves the right to review upwards or downwards the volume allocation and speeds depending on package or plan without prior notice as per the above Table 1.Nevertheless, such reduction or restriction of speed or bandwidth will not limit or stop the Customer’s activities or usages of the Service.
The data volume calculation shall take into consideration of ALL activities carried out by the Customer including those knowing or unknowingly done under the Service.
The responsibilities and onus of proving shall be on the Customer to ensure that the Devices which are free from all viruses, spybots and malwares when using the Service.
Celcom reserves the right to release any information of the Customer if it is required to do so by any law, regulatory body or court of law.
By signing the application form and/or the addendum all Celcom Broadband Customers have automatically agreed to the Terms and Conditions as posted on the Celcom Website.
The Fair Usage Policy has been defined and referred to in the Terms & Conditions. For further and detailed information on this please refer to the T&Cs as available on www.celcom.com.my/broadband.
To manage your bandwidth means Celcom reserves the right to control or reduce your allocated speed. This action is more commonly referred to as “throttle” of speed. Utilizing a specific set of monitoring tools, should Celcom detect that you have breached your allocated data volume, Celcom will reserve the right to throttle your speed based on your package allocation.
Each subscriber is allocated data volume according to the package subscribed. The allocated data volume is as below:
| Package Name |
Package Speed |
Allocated Data Volume |
Duration for Allocated Data Volume |
Throttle Speed if Volume Exceeded |
| Broadband Entry |
Up to 384kbps |
500MB |
1 month (by bill cycle) |
64kbps |
| Broadband Basic |
Up to 384kbps |
5GB |
1 month (by bill cycle) |
64kbps |
| Broadband Advance |
Up to 3.6Mbps |
5GB |
1 month (by bill cycle) |
128kbps |
| Daily Unlimited |
Up to 384kbps |
1GB |
24 hours |
64kbps |
| Weekly Unlimited |
Up to 384kbps |
2GB |
1 Week / 7 Days |
64kbps |
| Pay Per Use |
Up to 3.6Mbps |
25GB |
1 month (by bill cycle) |
128kbps |
Data volume allocated for other packages like Modem Bundle and Notebook Bundle will follow the allocation of the core package, i.e. Broadband Basic or Broadband Advance.
Data volume means the total amount of data downloaded and uploaded while using the Internet. Each activity performed on the Internet, for example, e-mailing, general web browsing, files transferring, chatting, peer-to-peer downloading or online gaming will accumulate your data volume. Celcom proactively monitors the data volume of each subscriber and will manage the bandwidth of the relevant subscribers when the usage exceeds the allocated data volume.
1GB is 1024 MB (Mega Bytes)
To be exact, 1GB (Giga Byte) is 1024 bytes x 1024 bytes x 1024 bytes = 1,073,741,824 Bytes. Thus 5GB is 5 times of that volume.
Roughly 5 gigabyte is about 1200 songs in MP3 format, or 5 two-hour movies, or 10,000 content rich websites like www.yahoo.com. As such, data volume of 500MB per month is more than ample for common broadband users.
Celcom has procured and implemented state of the art monitoring tools that monitors individual data usage. Once an individual’s usage has reached its allocated limit, Celcom will send an alert to the customer and proceed with the bandwidth management exercise. This is an automatic and relatively accurate process.
Celcom will send out SMS to your Broadband Data Line number and email notifications once the allocated data volume has been breached/exceeded. However, for whatever unforeseen reasons, should the customer fail to receive the notification, Celcom will still continue with the management of speed for that particular customer.
Subscribers can contact Celcom’s Customer Care Centre at 1-300-111-000 to check their bandwidth utilization. Alternatively, in general most broadband modem software (client) show the amount of data usage. However, the accuracy of this software (client) might not be the same as Celcom’s network monitoring tool.
Once Celcom's monitoring system has detected your breach of the allocated volume, Celcom will send out the SMS and immediately proceed to reduce or throttle your speed. Celcom does not block Internet access for the users who exceed their allocated data volume, but merely reduce their allocated speed.
For example based on your current package, if you are on Broadband Advance (up to 3.6Mbps), your maximum speed will be reduced to 128 kbps and if you are on Broadband Basic (up to 384kbps) your maximum speed will be reduced to 64kbps.
Your speed will be maintained at the reduced speed allocation until the end of your individual billing cycle. On the billing cycle date of each month, your bandwidth usage counter will be reset and your speed will be reset back to your original subscribed speed
Firstly, please disconnect and connect from the Celcom Broadband service. This act of disconnection and reconnection will basically allow new network settings to take place. If the problem persists, please call Celcom’s Customer Care Centre at 1-300-111-000 to highlight your concern.
All monthly bill calculations will be based on this bill cycle date. In Celcom there are several bill cycles that customers are tagged on. You can check your bill cycle date in your bill, referred to as “Bill Date” or alternatively contact the Celcom Customer Care Centre at 1-300 -111-000.
You should plan and use the Internet applications wisely. Avoid overusing applications that require high Internet bandwidth. Both upload and download traffic accounts towards your personal usage. Normally the main contributor for high data usage is downloading files through peer-to-peer (P2P) file-sharing applications like BitTorrent, Kazaa, eMule and Winny. Download only required files and avoid unnecessary l downloading.
To reduce your upload usage you can:
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Fully exit P2P applications when you've finished using them. Don't leave these applications running in the background or in the system tray, allowing other users to download from you without you even realizing it |
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Set a low limit for your maximum upload speed in your P2P program |
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Uninstall P2P programs from your computer completely using Add/Remove programs if you do not need it anymore. |
Another important contributor for high data volume is virus, spamming or spyware running at the background of your computer without you realizing it. Ensure that you have installed the latest and have the updated version of anti-virus, anti-spamming and anti-spyware software to avoid these unauthorized software applications using up your allocated data volume.
It is highly recommended that you monitor your own Internet usage in order to prevent unauthorized applications in your computer from exhausting your data volume allocation.
For now, there is no means for customers to request for un-throttling. All throttling will be enforced from the moment of breach/exceeded of the allocated volume until your next bill cycle date. Un-throttling will only be done on the next bill cycle date. However, we will provide customers with the option of purchasing more data volumes to prevent throttling in the near future.
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