Fees and Charges
Why Celcom AirCash?
Terms & Conditions
Frequently Asked Questions (FAQ)
What is Celcom AirCash?
This is a new service offered to Celcom customers. This innovative service enables you to open and store your money in a virtual account. This virtual account is called “Celcom AirCash” & can be used to perform electronic money transfer via Celcom’s dedicated USSD channel *133#. Some of the features include:
Airtime Reload to your own prepaid number or other Celcom and Prepaid numbers locally and to 9 countries. Transfer money overseas to Indonesia & the Philippines.Check your real-time Celcom AirCash balance and transaction history .
2. SERVICE MECHANICS
How do I register for Celcom AirCash?
To register, dial *133# on your mobile and press SEND / CALL. Registration is free and any Celcom subscriber can register.
The following information is required as part of the registration process:
1. Name as per NRIC/Passport
2. NRIC/Passport No
3. Select Language (BM, English or Bahasa Indonesia)
4. Select M-PIN (6 digit number – similar to ATM PIN)
Your M-PIN is required for every transaction for security.
3. TRANSACTION AVAILABLE VIA USSD
What are the transactions available via Celcom AirCash?
Local Airtime Transfer
Transfer airtime to your friends now to remain connected.
Local Airtime Request
Request airtime from your friends instantly.
Make immediate payments to your Celcom postpaid & utility bills.
Airtime Reload For Own Mobile Number
Reload your prepaid airtime instantly.
Airtime Reload For Own Mobile Number with XL Reload Voucher
Reload your prepaid airtime instantly with XL voucher when roaming in Indonesia.
Airtime Reload For Other Prepaid Numbers
Reload other Celcom prepaid numbers from your account.
Airtime Reload For International Numbers
Reload airtime to a prepaid international number in 9 countries.
International Airtime Transfer
Transfer your airtime to any international prepaid numbers in 9 countries.
International Airtime Transfer To XL Customers
Transfer your airtime to XL prepaid numbers in Indonesia.
Local Money Transfer
Send money to other Celcom AirCash users.
International Money Transfer
Transfer money to your loved ones in Indonesia and the Philippines.
What are the steps to register?
Just dial *133# from your mobile phone. You will be able to see a menu which advises you on the steps for registration.
Can a MNP subscriber (012,016) register for Celcom AirCash?
Yes, after they have successfully ported-in to the Celcom network.
What information is required for registration?
You will need to enter your name & ID (NRIC/Passport No/Other ID e.g. army) when prompted from the USSD menu. You are also required to select your default language and a 6-digit M-PIN
I am using a post paid account registered to my father's name. Can I register Celcom AirCash using my name?
Yes. You can register for Celcom AirCash using your name. For Celcom AirCash transactions such as cash withdrawal (Cash OUT) at Celcom branches, you must bring along your mobile phone registered for Celcom AirCash together with your NRIC. You will need to key in the 6-digit M-PIN to authorize the transaction.
019-3149174 is a phone registered under Ariff. User of the phone is his brother, Aiman. For Celcom Aircash, it was registered under Aiman.
Can Ariff perform all the transaction under Celcom AirCash?
No, Ariff cannot perform Celcom AirCash transactions unless he has access to the mobile phone & the M-PIN. As such, the M-PIN is very important for security purposes.
Can I change the registration details (name/ID)?
Yes. You can change the registration details such as Name and ID by selecting the Manage Account option.
I was advised to enter M-PIN. What is this M-PIN?
M-PIN (Mobile Personal Identification Number) is a security Personal Identification Number for Celcom AirCash service. This is similar to your ATM PIN for banking services. With Celcom AirCash M-PIN, your transactions are secured as only you will know your own M-PIN. It is important that you do not reveal your M-PIN to anyone. If you have forgotten your M-PIN please call 1111 from your mobile phone.
5. CASH-IN & CASH-OUT
What is the maximum limit I can store in my Celcom AirCash account?
You can store up to a maximum of RM1500.00 in your Celcom AirCash account.
What are the channels for cash-in (add money) & cash-out (withdraw money). What is required to perform this?
You are able to cash-in via online
, Celcom Payment Kiosk, dealers or branches nationwide. Cash-out can be done at branches and dealers.
How do I perform these transactions (Cash-in & Cash-out)?
Please fill up a form/memo at the branch and provide your phone number and cash-in amount. Once you have provided the required details, submit it to the Customer Service Representative for them to reload your Celcom AirCash account.
For cash-out at branches, bring along your mobile phone and your identification documents e.g. NRIC/Passport. You are required to fill up a form and provide your phone number, NRIC/Passport and cash-out amount. The Customer Service Representative will check and verify that you have sufficient balance in your account. Once verified, you will receive a request through your mobile phone to enter your M-PIN on your phone to authorize the transaction. Once the transaction is authorized, the Customer Service Representative will provide you the Cash OUT amount.
What is the limit for Cash-in & Cash-out?
You can cash-in up to a maximum amount of RM1500 in the Celcom AirCash account.
You can cash-out a maximum of RM1500 including the cash-out fee of RM3.
6. CASH-IN AND CASH-OUT – FEES & CHARGES
What are the charges for Cash-in and Cash-out?
Cash-in is FREE at Celcom Branches.
The cash-out fee is RM3 at branches.
7. MOBILE RELOAD
I am a Celcom First Data Customer, can I purchase & reload data service?
No. Only airtime is available
What are the denominations available for Mobile Reload?
Denominations available are RM5 to RM50. Only reloads in round numbers are allowed e.g. RM5. Reload denomination e.g.RM5.10 are not allowed.
Will I enjoy any reload promotion such as bonus or contest?
Yes. You will enjoy the current airtime reload promotion offered by Celcom when you reload using your Celcom AirCash account. If you reload your own number, you will receive the bonus but if you reload other numbers, the recipient will enjoy the bonus.
Will I receive any SMS once the transaction is successful?
Yes. You will receive a confirmation SMS from Celcom AirCash informing you of the transaction and new Celcom AirCash balance as well as a SMS confirmation from EASYRELOAD informing you of your latest reload transaction and new prepaid airtime balance
I am a Celcom AirCash customer & want to reload my friend’s prepaid number. However, my friend is not a Celcom AirCash customer. Can I perform the transaction?
Yes, you can reload your friend’s number. Your friend only needs to be a Celcom customer and not necessarily a Celcom AirCash customer.
8. OTHER INQUIRIES
Managing My Account
I have typed my name wrongly during registration, what should I do?
You can change your details by selecting “Manage Account” in the USSD menu.
My account is blocked as I have entered my M-PIN wrongly for three times. What should I do?
Just call our Celcom Call Centre by dialing 1111 from your mobile phone or walk in to any Celcom Branch to unblock your account.
I have just lost my phone. Please advise what to do since I’m afraid that I will lose the money in my Celcom AirCash account?
You should immediately inform Celcom Call Centre & request to block your account. You need not worry as anyone who finds your phone needs to know your M-PIN in order to access your account. For Cash-OUT, only the registered Celcom AirCash owner can withdraw the money from the Celcom AirCash account.
How can I terminate my Celcom AirCash account?
Termination can be done at any branches nationwide.
If I terminate my account, how do I get my money back?
Cash-out must be done before account termination. If not, please visit our branch to cash-out.
My postpaid account has been terminated involuntarily. What happen to my Celcom AirCash service & money?
Once your primary (postpaid /prepaid) account is terminated, their Celcom AirCash will also be terminated automatically. To cash-out the money from the Celcom AirCash account, please visit our Branch for verification & refund process.
Can I re-register Celcom AirCash?
Yes, provided your primary account is active. You can re register & a new Celcom AirCash will be created. (History of transaction before termination will not be available)
to read more on Terms & Conditions
Log in to check your AirCash balance and transactions history
Send money to my friend
Send money overseas (international remittance)